Subject: Homebox Last week data
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 27 Feb 2023 05:15:07 -0700 (MST)

Hi sir, 

Given below is the last week data for HB UAE 

	
Homebox UAE 

									
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st response time 	Avg response Time 	Resolution Time 			
Whatsapp 	1237 			0:01:52 	0:02:07 	0:12:48 			
Emails 	112 	100% 	99% 	0:28:37 	3:33:00 				
Facebook 	135 	47% 	100% 	4:31:00 	4:08:00 				
Instagram 									

WhatsApp chats category 
									
Date 	Inquiry 	Complaints 							
20-Feb to 26-Feb 	84% 	16% 							
									
Inquiry Sub category 									
Date 	Post Order 	Pre Order 	Disconnected CALL 	Store Inquiry 					
20-Feb to 26-Feb 	72% 	21% 	6% 	1% 					
									
Post order Sub category 
									
Date 	Delivery Follow up 	Return Request/Creating RMA/Return to Store/Exchange 	Cancellation 	Refund Follow up 	Click & Collect Follow Up 	Product Inquiry 			
20-Feb to 26-Feb 	82% 	9% 	5% 	2% 	1% 	0.5% 			
									
Complaints Sub category 
									
Date 	Late Delivery 	WWD Damaged/Manufacturing Fault 	Product Complaint 	Mattress Complain 	WWD Pending Delivery 	Refund Complaint WWD 	Refund Complaint HH 	Others 	
20-Feb to 26-Feb 	27% 	22% 	15% 	7% 	5% 	3% 	3% 	18%