Subject: Re: HB UAE Data 2022- Month wise
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 21 Feb 2023 06:21:01 -0700 (MST)

Hi sir, 

Updated numbers with Whatsapp volume from Jan'21. 

Date 	Emails 	Facebook 	Whatsapp 
Volume 	Avg response time 	First response SLA% 	Resolution SLA % 	CSAT% 	Volume 	Avg response time 	First response SLA% 	Resolution SLA % 	Volume 	Avg response time 
Jan'22 	735 	14:41:00 	25% 	83% 	46% 	1280 	08:47:00 	29% 	91% 	13610 	00:04:06 
Feb'22 	614 	06:04:00 	50% 	95% 	48% 	868 	03:43:00 	57% 	98% 	10850 	00:02:24 
March'22 	659 	05:30:00 	50% 	94% 	38% 	1654 	02:39:00 	66% 	99% 	13292 	00:01:56 
April'22 	707 	06:28:00 	43% 	96% 	48% 	2119 	03:21:00 	59% 	99% 	12539 	00:02:05 
May'22 	521 	06:30:00 	43% 	94% 	50% 	1419 	02:03:00 	74% 	100% 	7983 	00:02:06 
June'22 	500 	02:57:00 	77% 	96% 	69% 	1038 	01:10:00 	84% 	100% 	6945 	00:02:00 
July'22 	521 	04:17:00 	64% 	97% 	80% 	980 	01:32:00 	82% 	100% 	6175 	00:02:06 
August'22 	560 	04:30:00 	66% 	97% 	69% 	1000 	00:34:46 	99% 	100% 	6114 	00:02:03 
September'22 	557 	05:15:00 	55% 	98% 	91% 	900 	00:59:02 	86% 	100% 	7027 	00:02:52 
October'22 	615 	08:32:00 	37% 	93% 	67% 	1026 	01:31:00 	71% 	100% 	7319 	00:03:09 
Nov'22 	765 	05:24:00 	59% 	98% 	33% 	1489 	02:56:00 	59% 	100% 	4917 	00:02:47 
Dec'22 	723 	01:50:00 	99% 	100% 	33% 	957 	04:30:00 	55% 	100% 	3357 	00:02:30 

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Sent: Tuesday, February 21, 2023 5:08:00 PM 
Subject: HB UAE Data 2022- Month wise 

Hi sir, 

Given below is the HB UAE Data month wise, I have also attached the excel for your reference. Please note volume of Whatsapp before July is not available as the platform changed. 

Date 	Emails 	Facebook 	Whatsapp 
Volume 	Avg response time 	First response SLA% 	Resolution SLA % 	CSAT% 	Volume 	Avg response time 	First response SLA% 	Resolution SLA % 	Volume 	Avg response time 
Jan'22 	735 	14:41:00 	25% 	83% 	46% 	1280 	08:47:00 	29% 	91% 		
Feb'22 	614 	06:04:00 	50% 	95% 	48% 	868 	03:43:00 	57% 	98% 		
March'22 	659 	05:30:00 	50% 	94% 	38% 	1654 	02:39:00 	66% 	99% 		
April'22 	707 	06:28:00 	43% 	96% 	48% 	2119 	03:21:00 	59% 	99% 		
May'22 	521 	06:30:00 	43% 	94% 	50% 	1419 	02:03:00 	74% 	100% 		
June'22 	500 	02:57:00 	77% 	96% 	69% 	1038 	01:10:00 	84% 	100% 		
July'22 	521 	04:17:00 	64% 	97% 	80% 	980 	01:32:00 	82% 	100% 	6175 	00:02:06 
August'22 	560 	04:30:00 	66% 	97% 	69% 	1000 	00:34:46 	99% 	100% 	6114 	00:02:03 
September'22 	557 	05:15:00 	55% 	98% 	91% 	900 	00:59:02 	86% 	100% 	7027 	00:02:52 
October'22 	615 	08:32:00 	37% 	93% 	67% 	1026 	01:31:00 	71% 	100% 	7319 	00:03:09 
Nov'22 	765 	05:24:00 	59% 	98% 	33% 	1489 	02:56:00 	59% 	100% 	4917 	00:02:47 
Dec'22 	723 	01:50:00 	99% 	100% 	33% 	957 	04:30:00 	55% 	100% 	3357 	00:02:30