Subject: HB UAE Last week data
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 21 Feb 2023 01:49:30 -0700 (MST)

Hi sir, 

Given below is HB UAE last week data. 

Homebox UAE 

										
	Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st response time 	Avg response Time 	Resolution Time 			
	Whatsapp 	1317 			0:02:08 	0:02:42 	0:14:20 			
	Emails 	132 	100% 	99% 	0:38:57 	1:25:00 				
	Facebook 	168 	72% 	100% 	1:56:00 	1:56:00 				
	Instagram 									

WhatsApp chats category 
									
	Date 	Inquiry 	Complaints 							
	13th - 19th Feb 	80% 	20% 							

Inquiry Sub category 
									
	Date 	Post Order 	Pre Order 	Disconnected CALL 	Store Inquiry 					
	13th - 19th Feb 	72% 	19% 	8% 	1% 					

Post order Sub category 
									
	Date 	Delivery Follow up 	Return Request/Creating RMA/Return to Store/Exchange 	Cancellation 	Click & Collect Follow Up 	Refund Follow up 	Product Inquiry 			
	13th - 19th Feb 	84% 	8% 	4% 	3% 	1% 	0.24% 			

Complaints Sub category 
									
	Date 	Late Delivery 	Product Complaint 	WWD Damaged/Manufacturing Fault 	Late Collection (Returns) 	Refund Complaint HH 	Refunds and Cancelations 	Others 		
	13th - 19th Feb 	33% 	19% 	16% 	5% 	5% 	4% 	18%