Subject: HB KSA Weekly data
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 13 Feb 2023 03:34:08 -0700 (MST)

Hi sir, 

Given below are last week numbers for HB KSA. 

					Homebox KSA 						

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 						
Whatsapp 											
Emails 	83 	100% 	100% 	00:42:01 	01:50:00 						
Facebook 	45 	33% 	100% 	06:19:00 	05:41:00 						
Instagram 	278 		12:52:00 	12:47:00 							
Twitter 	53 	81% 	98% 	06:48:00 	08:04:00 						
											
Chats category (Top 10) 											
Date 	WWD Related 	Order Scheduling Related 	Maintenance Related 	Delivery Related Within TAT 	Presales 	Cancelation 	Damaged Delivery 	Change Address or Phone Number 	Click and Collect 	Return and Refund 	Others 
06-Feb to 12-Feb 	23% 	19% 	7% 	5% 	4% 	4% 	4% 	2% 	2% 	2% 	29% 
											
WWD Related sub category 											
Date 	WWD - DO Created - Details Available 	WWD delay - Slot missed 	WWD - Reschedule - Slot not available - booked alternate date 	WWD - Rescheduled as per request 	WWD - Reschedule - No Slot Available - create CRM 	WWD delay - driver call not answered 	Furniture OOS After Order 	WWD - Reschedule Request - Slot not available ask for other date options 			
06-Feb to 12-Feb 	54% 	14% 	13% 	7% 	7% 	3% 	1% 	1% 			
											
Order Scheduling Related Sub category 											
Date 	Order scheduled HB WWD 										
30-Jan to 05-Feb 	100% 										
											
Maintenance related Sub category 											
Date 	Timeframe for Inspection 	Follow-up ticket already created 	Misuse - Rejected 	SRCC WHCC CC not covered in warranty 							
06-Feb to 12-Feb 	50% 	33% 	11% 	6% 							
											
Presales Sub category 											
Date 	Store Availability - Not available 	Product Specs 	Suggested Product Link 								
06-Feb to 12-Feb 	60% 	30% 	10% 								
											
Delivery related within TAT Sub category 											
Date 	Order Shipped HH 	HH Order Out for Delivery 									
06-Feb to 12-Feb 	83% 	17%