Subject: HB UAE Weekly data
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 13 Feb 2023 03:16:38 -0700 (MST)

Hi sir, 

Given below is HB UAE last week dashboard. 

				Homebox UAE 			

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st response time 	Avg response Time 	Resolution Time 			
Whatsapp 	1015 			00:02:03 	00:02:10 	00:13:52 			
Emails 	150 	100% 	100% 	00:22:55 	01:30:00 				
Facebook 	138 	74% 	100% 	01:41:00 	01:32:00 				
Instagram 									
									
WhatsApp chats category 									
Date 	Inquiry 	Complaints 							
06-Feb to 12-Feb 	81% 	19% 							
									
Inquiry Sub category 									
Date 	Post Order 	Pre Order 							
06-Feb to 12-Feb 	87% 	13% 							
									
Post order Sub category 									
Date 	Delivery Follow up 	Return Request/Creating RMA/Return to Store/Exchange 	Cancellation 	Click & Collect Follow Up 	Refund Follow up 	Invoice Request 	Shukran 		
06-Feb to 12-Feb 	82% 	8% 	5% 	3% 	1% 	1% 	0.2% 		
									
Complaints Sub category 									
Date 	Late Delivery 	WWD Damaged/Manufacturing Fault 	Late Collection (Returns) 	Product Complaint 	Mattress Complain 	Delivery Related 	Wrong item delivered WWD 	Others 	
06-Feb to 12-Feb 	46% 	21% 	8% 	6% 	6% 	2% 	2% 	8%