Subject: Call Disconnections - Release
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: Vikash Raj <[email-masked]>, Zubair Khan <[email-masked]>, deeksha <[email-masked]>, gaurav yadav <[email-masked]>
Date: Thu, 9 Feb 2023 07:28:57 -0700 (MST)

Hi Sir, 

This is to keep you informed that we are having a lot of issues with Bria calls since yesterday. The calls keeps disconnecting. We were able to pick calls using We connect without issues and also able to get back to these customers, 
however it is not idle to pick calls using we connect all the time. 

This is with and without VPN. Happening with both new and old agents. 

Regards, 
Pritish Nandi