Subject: HB KSA Last week data
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 7 Feb 2023 07:23:22 -0700 (MST)

Hi sir, 

Given below is the last week data for HB KSA. 

					Homebox KSA 						

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 						
Whatsapp 	2125 										
Emails 	89 	100% 	98% 	00:35:45 	01:12:00 						
Facebook 	50 	33% 	100% 	04:24:00 	03:16:00 						
Instagram 	428 		15:08:00 	09:14:00 							
Twitter 	61 	74% 	98% 	06:48:00 	06:13:00 						
											
Chats category (Top 10) 											
Date 	WWD Related 	Order Scheduling Related 	Maintenance Related 	Presales 	Cancelation 	Delivery Related Within TAT 	Damaged Delivery 	Return and Refund 	Wrong Item Delivered 	Change Address or Phone Number 	Other 
30-Jan to 05-Feb 	27% 	19% 	6% 	6% 	5% 	4% 	4% 	3% 	2% 	2% 	22% 
											
WWD Related sub category 											
Date 	WWD - DO Created - Details Available 	WWD delay - Slot missed 	WWD - Reschedule - No Slot Available - create CRM 	WWD - Reschedule - Slot not available - booked alternate date 	WWD delay - driver call not answered 	Furniture OOS After Order 	WWD - Rescheduled as per request 				
30-Jan to 05-Feb 	38% 	22% 	17% 	8% 	6% 	5% 	5% 				
											
Order Scheduling Related Sub category 											
Date 	Order scheduled HB WWD 										
30-Jan to 05-Feb 	100% 										
											
Maintenance related Sub category 											
Date 	Timeframe for Inspection 	Follow-up ticket already created 									
30-Jan to 05-Feb 	75% 	25% 									
											
Presales Sub category 											
Date 	Store Availability - Not available 	Product Inquiry - Sold as Separate 	Suggested Product Link 	Product Specs 	Store Availability - in stock 						
30-Jan to 05-Feb 	47% 	21% 	16% 	11% 	5% 						
											
Cancelation Sub category 											
Date 	On validation cancellation - New order placed 	On Validation Cancellation - No New order 	Order Cancelled - Customer Request 	Order Cant be Cancelled - Home delivery PG 	WWD Cancel request after DO Created 	On Validation Cancelled - New order placed - Different Value 	Order Cant be Cancelled - Home delivery COD 	Order cant be cancelled - C&C 			
30-Jan to 05-Feb 	40% 	30% 	14% 	6% 	4% 	4% 	1% 	1%