Subject: HB UAE Last week data
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 7 Feb 2023 07:21:57 -0700 (MST)

Hi sir, 

Given below is the last week data for HB UAE. 

				Homebox UAE 			

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st response time 	Avg response Time 	Resolution Time 			
Whatsapp 	768 			00:01:47 	00:02:14 	00:15:44 			
Emails 	137 	100% 	100% 	00:44:34 	04:04:00 				
Facebook 	165 	80% 	100% 	02:22:00 	01:32:00 				
Instagram 									
									
WhatsApp chats category 									
Date 	Inquiry 	Complaints 							
30-Jan to 05-Feb 	76% 	24% 							
									
Inquiry Sub category category 									
Date 	Post Order 	Pre Order 							
30-Jan to 05-Feb 	90% 	10% 							
									
Post order Sub category 									
Date 	Delivery Follow up 	Return Request/Creating RMA/Return to Store/Exchange 	Cancellation 	Click & Collect Follow Up 	Product Inquiry 	Refund Follow up 			
30-Jan to 05-Feb 	87% 	9% 	2% 	2% 	0.3% 	0.3% 			
									
Complaints Sub category 									
Date 	Late Delivery 	Product Complaint 	WWD Damaged/Manufacturing Fault 	Late Collection (Returns) 	Mattress Complain 	Late C&C 	WWD Pending from Workshop 	Others 	
30-Jan to 05-Feb 	41% 	18% 	18% 	8% 	3% 	2% 	1% 	8%