Subject: Re: CS - Steer co data - Jan'23
From: Gaurav Yadav <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Date: Mon, 6 Feb 2023 05:47:53 -0700 (MST)

Hi Murtaza, 

Please find the report attached. 

Thanks, 
Gaurav 

From: "Murtaza Kutiyanawala" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Sent: Monday, February 6, 2023 3:52:02 PM 
Subject: CS - Steer co data - Jan'23 

Hi Gaurav, 

Please find the Raw data for Steer co report, please share the report by toady day end. 

	

UAE 	

NPS post checkout 	

NPS post delivery 	

Target 	

50 	

50 	

Jan’23 	

61.1 	

37.2 	

Avg. L3M – Oct - Dec 	

56.8 	

25.1 	

YTD -July’22 – Jan’23 	

58 	

26 	

Order Location 	

Ecom Jan Total 	

Ecom Avg : L 3 months Oct -Dec 	

Ecom YTD – July’22 – Jan’23 

UAE 	

14,836 	

20,662 	

116,637 

	

Order Location 	

B&M Jan Total 	

B&M Avg : L 3 months Oct-Dec'22 	

B&M YTD - July'22 - Jan'23 				

UAE 	

66,585 	

77,797 	

496,160 				

Jan 	

66,585 						

Dec 	

81,499 						

Nov 	

71,889 						

Oct 	

80,003 						

Sep 	

67,971 						

Aug 	

63,867 						

July 	

64,346 						

Inhouse Cost: 							

Inhouse 	

Jul'22 	

Aug'22 	

Sep'22 	

Oct'22 	

Nov'22 	

Dec'22 	

Jan'23 

Count 	

6 	

6 	

6 	

6 	

6 	

6 	

6 

Cost 	

44,144 	

43,329 	

44,144 	

43,355 	

44,144 	

43,355 	

44,144 

Telephone-Toll free no 	

15,000 	

15,000 	

15,000 	

15,000 	

15,000 	

15,000 	

15,000 

Total Inhouse CCC 	

59,144 	

58,329 	

59,150 	

58,355 	

59,144 	

58,355 	

59,144 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

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