Subject: HFL call report for 30th Jan
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Cc: Anish Nair <[email-masked]>, harsh sharma <[email-masked]>
Date: Tue, 31 Jan 2023 02:49:47 -0700 (MST)

Hi All 
Given below is the HFL call report for 30th Jan. 

Total incoming calls - 26 	calls answered % - 88% 
			
Agent 	Calls answered 	Total call duration 	
Harsh 	22 	00:46:08 	
Anish 	1 	00:07:32 	
Grand Total 	23 	00:53:40 	
			
Missed calls - 2 			
caller number 	Call time 	Call duration 	Remarks 
12544951602 	30-01-2023 19:02 	00:00:45 	Harsh was available, was answered later. 
17753278404 	30-01-2023 21:36 	00:00:09 	Call duration was short, Harsh was available. CB not done. 
			
Voicemails -1 			
caller number 	Call time 	Call duration 	Remarks 
17176828256 	30-01-2023 19:10 	00:00:57 	Harsh was available. CB not done. 

Total outgoing calls - 7 		
Agent 	Calls answered 	Total call duration 	
Harsh 	5 	00:15:03 	
Anish 	2 	00:02:17 	
Grand Total 	7 	00:17:20 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Monday, January 30, 2023 4:23:38 PM 
Subject: HFL call report for 28th Jan & 29th Jan 

Hi All 
Given below is the HFL call report for 28th Jan & 29th Jan. 

28th Jan 
Total incoming calls - 18 	Calls answered % - 83% 
			
Agents 	calls answered 	Total call duration 	
Harsh 	14 	00:57:23 	
Anish 	1 	00:11:33 	

Missed calls - 1 		
caller number 	Call time 	call duration 	Remarks 
17753276059 	28-01-2023 07:58 	00:00:09 	Call duration was short, Harsh was available. Call back done but not answered by callee. 
			
VM - 2 			
caller number 	Call time 	call duration 	Remarks 
15163950925 	28-01-2023 01:38 	00:01:15 	Harsh was available, call back not done. 
13306901518 	28-01-2023 01:40 	00:01:47 	Harsh was available, answered later. 

Outgoing calls - 8 		
			
Agents 	OB calls 	Total call duration 	
Harsh 	8 	00:06:42 	

29th Jan 
Total incoming calls - 12 	Calls answered % - 92% 
			
Agents 	calls answered 	Total call duration 	
Harsh 	10 	00:26:59 	
Anish 	1 	00:00:18 	
Grand Total 	11 	00:27:17 	
			
Missed call - 1 			
caller number 	Call time 	call duration 	Remarks 
15038692608 	29-01-2023 23:14 	00:00:08 	Call duration was short, Harsh was available. Call back done. 

Outgoing calls - 6 		
			
Agents 	OB calls 	Total call duration 	
Harsh 	3 	00:07:41 	
Anish 	3 	00:06:59 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Saturday, January 28, 2023 3:19:16 PM 
Subject: HFL call report for 27th Jan 

Hi All 
Given below is the HFL call report for 27th Jan. 

Total incoming calls - 17 		Calls answered % - 77% 	
			
Agent 	Calls answered 	Total call duration 	
Harsh 	13 	00:25:41 	
			
Missed calls -2 			
caller number 	Call time 	Call duration 	Remarks 
17753271841 	27-01-2023 06:25 	00:00:09 	Harsh was available, Call duration was short. CB done but not answered by callee. 
17753273886 	27-01-2023 07:12 	00:00:09 	Harsh was available, Call duration was short. CB done but not answered by callee. 
			
Voicemails - 2 			
caller number 	Call time 	Call duration 	Remarks 
15707049197 	27-01-2023 01:53 	00:00:42 	Harsh was available, was answered later. 
13038159933 	27-01-2023 22:19 	00:00:44 	Harsh was available, call back done but not answered by callee. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Friday, January 27, 2023 3:34:18 PM 
Subject: HFL call report for 26th Jan 

Hi All 
Given below is the HFL call report for 26th Jan. 

Total incoming calls - 13 	Answered calls % - 92% 	
			
Agent 	Calls answered 	Total call duration 	
Harsh 	12 	00:30:32 	
			
VM -1 			
caller number 	Call time 	Call duration 	Remarks 
15153702048 	26-01-2023 01:15 	00:00:59 	Harsh was available. Call back not done. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Thursday, January 26, 2023 3:07:43 PM 
Subject: HFL call report for 25th Jan 

Hi All 
Given below is the HFL call report for 25th Jan. 

Total incoming calls - 11 		Picked up calls % - 100% 
		
Agents 	Calls answered 	Total call duration 
Harsh 	10 	00:30:57 
Anish 	1 	00:02:31 
Grand Total 	11 	00:33:28 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Wednesday, January 25, 2023 4:07:13 PM 
Subject: HFL call report for 24th Jan 

Hi All 
Given below is the HFL call report for 24th Jan. 

Total incoming calls - 22 		Calls answered % - 86% 
			
Agent 	Calls answered 	Total call duration 	
Harsh 	19 	00:54:17 	
			
VM's - 3 			
Caller no. 	Call time 	Call duration 	Remarks 
16262036633 	24-01-2023 00:13 	00:00:46 	Harsh was on call, answered later. 
17045241279 	24-01-2023 03:08 	00:01:00 
15152244396 	24-01-2023 03:37 	00:00:45 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Tuesday, January 24, 2023 3:11:21 PM 
Subject: HFL call report for 23rd Jan 

Hi All 
Given below is the HFL call report for 23rd Jan. 

Total Incoming calls - 10 	Calls answered % - 90% 
			
Agent 	Calls answered 	Total call duration 	
Harsh 	9 	00:20:59 	
			
Missed call - 1 		
Caller no. 	Call time 	Call duration 	Remarks 
16175962977 	23-01-2023 20:31 	00:00:13 	Harsh was available, Call back done. 
			
Outgoing calls - 15 		
Agent 	Calls answered 	Total call duration 	
Harsh 	15 	00:12:21 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Monday, January 23, 2023 6:33:52 PM 
Subject: HFL call report for 21st and 22nd Jan 

Hi All 
Given below is the HFL call report for 21st and 22nd Jan. 

21st Jan 
Total incoming calls - 13 	Calls answered % - 85% 
			
Agents 	Calls answered 	Total Duration 	
Harsh 	9 	00:24:54 	
Anish 	2 	00:06:20 	
Grand Total 	11 	00:31:14 	
			
VM's -2 			
Caller no. 	Call time 	Call duration 	Remarks 
17045241279 	21-01-2023 02:41 	00:00:45 	Harsh was available. No CB done. 
18658051103 	21-01-2023 03:15 	00:00:31 	Harsh was on call, answered later. 

22nd Jan 
Total Incoming calls - 8 	Calls answered % - 88% 
			
Agent 	Calls answered 	Total call duration 	
Harsh 	7 	00:19:14 	
			
VM -1 			
Caller no. 	Call time 	Call duration 	Remarks. 
19032469683 	22-01-2023 02:21 	00:00:18 	Harsh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Friday, January 20, 2023 4:42:48 PM 
Subject: HFL call report for 19th Jan 

Hi All 
Given below is the HFL call report for 19th Jan. All calls were answered 

Incoming calls - 30 		Calls answered % - 73% 
			
Agents 	Calls answered 	Total call duration 	
Harsh 	19 	00:54:00 	
Anish 	3 	00:23:54 	
Grand Total 	22 	01:17:54 	
			
Missed calls - 2 			
Caller number 	Call time 	Call duration 	Remarks 
17753275811 	19-01-2023 06:21 	00:00:10 	Harsh was available, No call back done. 
16197986675 	19-01-2023 09:22 	00:00:22 	Harsh was available, No call back done. 
			
VM's - 6 			
Caller number 	Call time 	Call duration 	Remarks 
18472744175 	19-01-2023 02:26 	00:00:59 	Harsh was on call, was answered later. 
18472744175 	19-01-2023 02:29 	00:00:22 	Harsh was on call, was answered later. 
16197986675 	19-01-2023 09:24 	00:00:13 	Harsh was available, No call back done. 
12033343397 	19-01-2023 20:20 	00:00:31 	Anish was on call. No call back done 
17608129066 	19-01-2023 22:35 	00:00:56 	Harsh was on call. No CB done. 
18062181747 	19-01-2023 23:39 	00:00:26 	Harsh was on call, was answered later. 
			
Outgoing calls - 5 			
Agents 	Calls answered 	Total call duration 	
Harsh 	4 	00:02:57 	
Anish 	1 	00:11:58 	
Grand Total 	5 	00:14:55 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Thursday, January 19, 2023 6:00:22 PM 
Subject: HFL call report for 18th Jan 

Hi All 
Given below is the HFL call report for 18th Jan. All calls were answered 

Incoming calls - 14 	Calls answered % - 100% 
		
Agents 	Calls answered 	Total Duration 
Harsh 	12 	00:29:08 
Anish 	2 	00:15:33 
Grand Total 	14 	00:44:41 

Outgoing calls -3 	
Agents 	Calls 	Total Duration 
Anish 	2 	00:01:37 
Harsh 	1 	00:01:02 
Grand Total 	3 	00:02:39 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Friday, January 13, 2023 6:08:53 PM 
Subject: HFL call report for 12th Jan 

Hi All 
Given below is the HFL call report for 12th Jan. 24 calls were answered, 1 went to voicemails and 2 were missed. 

Total incoming calls - 27 	Picked up calls % - 89% 
			
Agents 	Calls answered 	Total call duration 	
Harsh 	22 	01:23:49 	
Anish 	2 	00:03:10 	
Grand Total 	24 	01:26:59 	
			
Missed calls - 2 			
caller number 	Call time 	call duration 	Remarks 
18109693130 	12-01-2023 01:50 	00:00:15 	Harsh was available, call back done 
12138421420 	12-01-2023 22:55 	00:01:00 	Harsh was on call, call back done 
Voicemails -1 			
caller number 	Call time 	call duration 	Remarks 
18109693130 	12-01-2023 02:00 	00:00:42 	Harsh was on call, call picked up later. 
			
Outbound calls - 8 			
Agents 	Calls answered 	Total call duration 	
Harsh 	8 	00:08:24 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Wednesday, January 11, 2023 5:54:43 PM 
Subject: HFL call report for 10th Jan 

Hi All 
Given below is the HFL call report for 10th Jan. 26 calls were answered, 2 went to voicemails 

Total Incoming calls -28 	Calls answered % - 93% 

Agents 	Calls answered 	Total Call duration 	
Harsh 	22 	01:09:27 	
Anish 	4 	00:33:55 	
Grand Total 	26 	01:43:22 	
			
VM's 			
caller number 	Call time 	Call Duration 	Remarks 
18187444683 	10-01-2023 03:17 	00:00:58 	Harsh was on call. Call back not done. 
18045902430 	10-01-2023 23:23 	00:00:58 	Harsh was available, call back done 
			
Outgoing calls -1 		
Agents 	Calls answered 	Total Call duration 	
Harsh 	1 	00:02:31 	
Grand Total 	1 	00:02:31 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Friday, December 30, 2022 3:23:09 PM 
Subject: HFL call report for 29th Dec 

Hi All 
Given below is the HFL call report for 21st Dec. 8 calls were answered, 1 went to voicemail and 1 was missed. 

Total Incoming calls - 10 	calls answered % - 80% 
			
Agents 	Calls answered 	Total Duration 	
Harsh 	8 	00:22:43 	

Missed calls - 1 		
Caller no. 	Call Time 	Call Duration 	Remarks 
17542044224 	29-12-2022 21:37 	00:01:30 	Harsh was available, Call back done. 
			
VM-1 			
Caller no. 	Call Time 	Call Duration 	Remarks 
17542044224 	29-12-2022 21:41 	00:01:30 	Harsh was available, Call back done. 
			
Total Outgoing calls - 2 		
Agents 	Calls made 	Total Duration 	
Harsh 	1 	00:07:47 	
Anish 	1 	00:03:50 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]> 
Sent: Thursday, December 22, 2022 5:52:57 PM 
Subject: HFL call report for 21st Dec 

Hi All 
Given below is the HFL call report for 21st Dec. 12 calls were answered, 1 went to voicemail and 1 was missed. 

Incoming calls -14 		Calls answered % - 86% 	
			
Agent 	Calls answered 	Total Call duration 	
Harsh 	12 	00:47:50 	
Grand Total 	12 	00:47:50 	
			
Missed call - 1 			
Caller no. 	Call time 	Call duration 	Remarks 
18065768759 	21-12-2022 08:03 	00:00:15 	Harsh was on call, CB not done 

VM - 1 			
Caller no. 	Call time 	Call duration 	Remarks 
18065768759 	21-12-2022 08:05 	00:00:44 	Harsh was on call, CB not done 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]> 
Sent: Wednesday, December 21, 2022 5:35:56 PM 
Subject: HFL call report for 20th Dec 

Hi All 
Given below is the HFL call report for 20th Dec. 14 calls were answered and 1 was missed. Call back done. 

Total Incoming calls -15 	Calls answered % - 94% 
			
Agent 	Calls answered 	Total Duration 	
Harsh 	14 	00:38:31 	
Grand Total 	14 	00:38:31 	
			
Missed calls - 1 			
caller number 	Call time 	Call duration 	Remarks 
19104700210 	20-12-2022 05:24 	00:00:12 	Harsh was available, Call back done 
			
Outbound call - 1 			
Agent 	Calls answered 	Total Duration 	
Harsh 	1 	00:00:31 	
Grand Total 	1 	00:00:31 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]> 
Sent: Friday, December 16, 2022 5:41:00 PM 
Subject: HFL call report for 15th Dec 

Hi All 
Given below is the HFL call report for 15th Dec. 18 calls were answered, 1 was missed and 1 went to voicemail. Call back done for both calls. 

Total Incoming calls - 20 	Calls answered % - 90 
			
Agents 	Calls answered 	Total Duration 	
Harsh 	17 	00:39:47 	
Anish 	1 	00:21:09 	
Grand Total 	18 	01:00:56 	
			
Missed calls 			
Caller no. 	Call time 	Duration 	Remarks 
14437622763 	15-12-2022 18:30 	00:00:15 	Harsh was available, call back done 
VM 			
Caller no. 	Call time 	Duration 	Remarks 
12162727231 	15-12-2022 20:54 	00:00:56 	Harsh was available, call back done 
			
Outgoing calls - 13 		
Agents 	Calls answered 	Total Duration 	
Harsh 	13 	00:14:50 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]> 
Sent: Wednesday, December 14, 2022 5:40:22 PM 
Subject: HFL call report for 13th Dec 

Hi All 
Given below is the HFL call report for 13th Dec. 20 calls were answered, 1 was missed. 

Total incoming calls - 21 		Calls answered % - 95% 
			
Agent 	Calls answered 	Total Duration 	
Harsh 	19 	00:56:48 	
Anish 	1 	00:04:23 	
Total 	20 	01:01:11 	
			
Missed call -1 			
caller number 	start time 	Call duration 	Remarks 
17144748257 	13-12-2022 00:22 	00:00:15 	Harsh was available, call back not done. 
			
Total outgoing calls - 3 			
Agent 	Calls answered 	Total Duration 	
Anish 	3 	00:03:49 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]> 
Sent: Tuesday, November 29, 2022 4:29:02 PM 
Subject: HFL call report for 28th Nov 

Hi All 
Given below is the HFL call report for 28th Nov. 9 calls were answered, 1 was missed. 

Incoming calls - 10 	Incoming calls answered % - 90% 
			
Agent 	Calls answered 	Total Duration 	
Jason 	5 	00:29:48 	
Harsh 	3 	00:08:38 	
Anish 	1 	00:10:11 	
Grand Total 	9 	00:48:37 	
			
Missed calls - 1 		
Caller No. 	Call Time 	Duration 	Remarks 
13144869093 	28-11-2022 22:14 	00:00:15 	Jason was available, call back done. 
			
Outgoing calls - 4 		
Agent 	Calls answered 	Total Duration 	
Anish 	2 	00:05:52 	
Harsh 	1 	00:00:16 	
Jason 	1 	00:00:29 	
Grand Total 	4 	00:06:37 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]> 
Sent: Friday, November 25, 2022 1:59:27 PM 
Subject: HFL call report for 24th Nov 

Hi All 
Given below is the HFL call report for 24th Nov. All calls were answered. 

Total Incoming call - 14 	Picked up calls % -100% 
		
Agents 	Calls answered 	Total Duration 
Jason 	8 	00:46:57 
Harsh 	5 	00:10:42 
Anish 	1 	00:07:14 
Grand Total 	14 	01:04:53 

Outgoing calls -8 	

Agents 	Calls answered 	Total Duration 
Jason 	4 	00:27:57 
Anish 	3 	00:02:00 
Harsh 	1 	00:00:09 
Grand Total 	8 	00:30:06 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]> 
Sent: Thursday, November 24, 2022 4:15:04 PM 
Subject: HFL call report for 23rd Nov 

Hi All 
Given below is the HFL call report for 23rd Nov. All calls were answered. 

Total Incoming calls - 15 	Picked up calls % - 100% 
			
Agents 	Calls answered 	Total Duration 	
Harsh 	10 	00:28:39 	
Jason 	5 	00:19:38 	
Grand Total 	15 	00:48:17 	

Outgoing calls - 9 		
Agents 	Calls answered 	Total Duration 	
Harsh 	4 	00:02:45 	
Jason 	4 	00:29:50 	
Anish 	1 	00:18:28 	
Grand Total 	9 	00:51:03 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]> 
Sent: Wednesday, November 23, 2022 4:36:41 PM 
Subject: HFL call report for 22nd Nov 

Hi All 
Given below is the HFL call report for 22nd Nov. 15 calls were answered and 1 went to voicemail. 

Total Incoming calls - 16 		Incoming calls picked up % - 94% 
			
Agents 	Calls answered 	Total Duration 	
Jason 	11 	00:44:38 	
Harsh 	3 	00:03:24 	
Anish 	1 	00:10:22 	
Grand Total 	15 	00:58:24 	
			
Voicemails - 1 			
Caller no. 	Call time 	Duration 	Remarks 
18073230217 	22-11-2022 02:11 	00:00:30 	Jason was on call, no CB done. 

			
Outgoing calls - 4 		
Agents 	Calls answered 	Total Duration 	
Jason 	1 	00:12:51 	
Harsh 	2 	00:02:10 	
Anish 	1 	00:00:24 	
Grand Total 	4 	00:15:25 	

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]> 
Sent: Tuesday, November 22, 2022 3:15:46 PM 
Subject: Re: HFL call report for 21st Nov 

guys, please make sure that we call back the customer in case you are busy on call. 

From: Gaurav Yadav <[email-masked]> 
Sent: Tuesday, November 22, 2022 3:06 PM 
To: Anish Nair <[email-masked]>; harsh sharma <[email-masked]>; Jet Jason, Paraiso. Gromea <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: HFL call report for 21st Nov 
Hi All 
Given below is the HFL call report for 21st Nov. 9 calls were answered, 2 were missed and 1 went to voicemail. 

	Total Incoming calls - 12 		Calls picked up % - 75% 
				
	Agents 	Calls answered 	Duration 	
	Jason 	6 	00:24:40 	
	Harsh 	3 	00:04:05 	
	Grand Total 	9 	00:28:45 	
				
	Missed calls -2 			
	caller number 	start time 	call time 	Remarks 
	12166894615 	21-11-2022 21:57 	00:00:10 	Jason was on call, No CB done. 
	13235152367 	21-11-2022 23:11 	00:00:03 	Call duration was short, no CB done. 
				
	Voicemails - 1 			
	caller number 	start time 	call time 	Remarks 
	18073230217 	21-11-2022 20:52 	00:00:47 	Jason was on call, No CB done. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, November 21, 2022 4:01:06 PM 
Subject: HFL call report for 20th Nov 

Hi All 
Given below is the HFL call report for 20th Nov. 8 calls were answered and 1 went to voicemails. 

	Total Incoming calls - 9 	Picked up calls % - 89% 

	Agents 	Calls answered 	Total Duration 	
	Harsh 	5 	00:16:56 	
	Anish 	3 	00:46:18 	
	Grand Total 	8 	01:03:14 	
				
	Voicemails 			
	Caller no. 	Call time 	Duration 	Remarks 
	12019065631 	20-11-2022 03:16 	00:00:06 	Harsh was on call, call back done. 

	Outgoing calls -3 		
	Agents 	Calls answered 	Total Duration 	
	Anish 	2 	00:04:41 	
	Harsh 	1 	00:00:47 	
	Grand Total 	3 	00:04:41 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, November 18, 2022 3:12:59 PM 
Subject: HFL call report for 17th Nov 

Hi All 
Given below is the HFL call report for 17th Nov. 26 calls were answered, 1 was missed and 4 went to voicemails. 

	Total Incoming calls - 31 	Incoming calls picked up - 84% 

	Agent 	Calls answered 	Total Duration 		
	Harsh 	18 	00:37:25 		
	Anish 	4 	00:07:30 		
	Jason 	4 	00:11:08 		
	Grand Total 	26 	00:56:03 		
					
	Missed call - 1 				
	caller number 	Call Time 	Duration 	Remarks 	
	17602584497 	17-11-2022 00:58 	00:00:18 	Harsh was available, call back done. 	
					
	Voicemails - 4 				
	caller number 	Call Time 	Duration 	Remarks 	
	15302742416 	17-11-2022 00:42 	00:00:59 	Harsh was on call,call back done. 	
	1528444492089 	17-11-2022 04:12 	00:00:56 	Harsh was available, call back not done. 	
	15417271090 	17-11-2022 04:16 	00:00:42 	Harsh was available, call back done. 	
	17185143321 	17-11-2022 04:40 	00:00:18 	Harsh was available, call back done. 	
					
	Outgoing calls - 6 				
	Agent 	Calls answered 	Total Duration 		
	Harsh 	4 	00:03:05 		
	Jason 	2 	00:04:49 		
	Total 	6 	00:07:54 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, November 17, 2022 4:57:30 PM 
Subject: HFL call report for 16th Nov 

Hi All 
Given below is the HFL call report for 16th Nov. 23 calls were answered and 3 went to voicemail. 

	Total incoming calls - 26 		Calls picked up % - 88% 
				
	Agent 	Calls answered 	Total Duration 	
	Harsh 	23 	01:00:22 	

	Voicemails - 3 			
	caller number 	Call time 	Duration 	Remarks 
	12164666429 	16-11-2022 04:26 	00:00:23 	Harsh was available, call back done. 
	18644148748 	16-11-2022 20:12 	00:00:43 	Harsh was available, call back done. 
	18644148748 	16-11-2022 20:15 	00:00:18 	Harsh was available, call back done. 
				
	Outgoing calls - 3 			
	Agent 	Calls answered 	Total Duration 	
	Harsh 	3 	00:11:53 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, November 16, 2022 4:52:32 PM 
Subject: HFL call report for 15th Nov 

Hi All 
Given below is the HFL call report for 15th Nov. 25 calls were answered, 1 was missed and 4 went to voicemail. 

	Total Incoming calls - 30 		Calls picked up % - 83% 
				
	Agent 	Calls answered 	Total Duration 	
	Harsh 	23 	01:19:13 	
	Anish 	2 	00:09:45 	
	Grand Total 	25 	01:28:58 	
				
	Missed calls 			
	Caller no. 	Call time 	Duration 	Remarks 
	18772045573 	15-11-2022 05:20 	00:00:09 	Harsh was available, Call back done 
				
	Voicemails 			
	Caller no. 	Call time 	Duration 	Remarks 
	12159271828 	15-11-2022 00:09 	00:00:41 	Harsh was on call, call back not done. 
	15012269070 	15-11-2022 00:10 	00:00:15 	Harsh was on call, call back done. 
	13607896957 	15-11-2022 22:39 	00:00:36 	Harsh was on call, call back done. 
	16185723771 	15-11-2022 22:56 	00:00:14 	Harsh was on call, call back done. 
				
	Outgoing calls 			
	Agent 	Calls answered 	Total Duration 	
	Harsh 	4 	00:01:45 	
	Anish 	2 	00:03:33 	
	Grand Total 	6 	00:05:18 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, November 15, 2022 2:16:24 PM 
Subject: HFL call report for 14th Nov 

Hi All 
Given below is the HFL call report for 14th Nov. 12 calls were answered, no calls were missed. 

	Incoming calls - 12 	picked up calls % - 100% 
				
	Agents 	Calls picked up 	Total Duration 	
	Harsh 	10 	00:36:35 	
	Anish 	2 	00:06:25 	
	Grand Total 	12 	00:43:00 	

	Outgoing calls - 15 		
	Agents 	Calls picked up 	Total Duration 	
	Anish 	7 	00:20:43 	
	Harsh 	4 	00:00:57 	
	Grand Total 	11 	00:21:40 	
				
	Outgoing calls not answered - 4 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, November 11, 2022 11:48:53 AM 
Subject: HFL call report for 10th Nov 

Hi All 
Given below is the HFL call report for 10th Nov. 24 calls were answered, 3 was missed and 8 calls went to voicemails. 

	Total incoming calls - 35 	Incoming calls picked up % - 69% 
				
	Agent 	Calls picked up 	Total Duration 	
	Jason 	16 	01:08:18 	
	Harsh 	7 	00:11:40 	
	Anish 	1 	00:00:51 	
	Grand Total 	24 	01:20:49 	
				
	Missed calls 			
	Caller no. 	Call time 	Duration 	Remarks 
	16467194927 	10-11-2022 01:32 	00:00:30 	Jason was on call 
	15618914678 	10-11-2022 01:32 	00:00:30 	Jason was on call 
	15206614224 	10-11-2022 19:24 	00:00:31 	Harsh was available,Call back done. 
				
	Voicemails 			
	Caller no. 	Call time 	Duration 	Remarks 
	16467194927 	10-11-2022 00:41 	00:00:19 	Jason was on call 
	16234408578 	10-11-2022 00:41 	00:00:47 	Jason was on call 
	15618914678 	10-11-2022 01:34 	00:00:57 	Jason was on call 
	14105854007 	10-11-2022 01:55 	00:00:15 	Jason was on call 
	16234408578 	10-11-2022 02:03 	00:00:12 	Jason was on call 
	15407975152 	10-11-2022 02:11 	00:00:53 	Jason was on call 
	19174955531 	10-11-2022 03:23 	00:00:23 	Jason was on call 
	13182455477 	10-11-2022 19:10 	00:00:31 	Harsh was available,Call back done. 
				
	Outgoing calls 		
	Agent 	Calls picked up 	Total Duration 	
	Harsh 	2 	00:03:50 	
	Jason 	1 	00:01:41 	
	Grand Total 	3 	00:05:31 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, November 10, 2022 12:31:04 PM 
Subject: HFL call report for 9th Nov 

Hi All 
Given below is the HFL call report for 9th Nov. 14 calls were answered, 1 was missed and 4 calls went to voicemails. 

	Total Incoming calls - 20 		Picked up calls % - 70% 	
				
	Agents 	Calls picked up 	Total duration 	
	Jason 	9 	00:39:17 	
	Harsh 	5 	00:06:32 	
	Total 	14 	00:45:49 	

	Missed call 			
	caller no. 	Call time 	Duration 	Remarks 
	16198180464 	09-11-2022 04:09 	00:00:04 	Short call duration,Jason was available, No call back done. 
				
	Voicemails 			
	caller no. 	Call time 	Duration 	Remarks 
	19197582254 	09-11-2022 06:43 	00:00:45 	Harsh was available, no call back done 
	16047210305 	09-11-2022 06:50 	00:00:47 	Harsh was available, no call back done 
	16047210305 	09-11-2022 07:04 	00:00:22 	Harsh was available, no call back done 
	18288982870 	09-11-2022 07:35 	00:00:45 	Harsh was available, no call back done 
				
	Outgoing calls - 9 			
	Agents 	Calls picked up 	Total duration 	
	Jason 	4 	00:03:09 	
	Harsh 	2 	00:01:12 	
	Total 	6 	00:04:21 	
				
	Outgoing calls that went unanswered - 3 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, November 9, 2022 1:14:12 PM 
Subject: HFL call report for 8th Nov 

Hi All 
Given below is the HFL call report for 8th Nov. 

	Total Incoming calls - 19 		
	Agent 	Answered calls 	Total Duration 	
	Jason 	10 	00:44:47 	
	Harsh 	6 	00:09:43 	
	Grand Total 	16 	00:54:30 	
				
	Voicemails 			
	Caller no. 	Call Time 	Duration 	Remarks 
	16015696060 	08-11-2022 02:44 	00:00:48 	Jason was available, call back not done. 
	15703461861 	08-11-2022 19:10 	00:00:25 	Harsh was available, call back not done. 
	12082552407 	08-11-2022 22:49 	00:00:44 	Jason was on call, call back not done. 
				
	Total Outgoing calls - 6 		
	Agent 	Answered calls 	Total Duration 	
	Jason 	2 	00:13:50 	
	Anish 	1 	00:01:40 	
	Harsh 	1 	00:00:12 	
	Grand Total 	4 	00:15:42 	
				
	Outgoing calls not answered -2 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, November 8, 2022 4:01:58 PM 
Subject: HFL call report for 7th Nov 

Hi All 
Given below is the HFL call report for 7th Nov. 

	Total Incoming calls - 19 		Picked up calls % - 94% 	
				
	Agent 	Calls picked up 	Total Duration 	
	Harsh 	13 	00:42:17 	
	Jason 	4 	00:24:09 	
	Anish 	1 	00:02:43 	
	Total 	18 	01:09:09 	
				
	Missed calls 			
	Caller number 	Call time 	Call duration 	Remarks 
	18039687975 	07-11-2022 07:27 	00:00:07 	Call duration was short, Harsh was available and call back done 
				
	Outgoing calls 			
	Agent 	Calls answered 	Total Duration 	
	Harsh 	2 	00:00:41 	
				
	Outgoing calls not answered - 3 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, October 28, 2022 12:10:06 PM 
Subject: HFL call report for 27th Oct 

Hi All 
Given below is the HFL call report for 27th Oct. 

	
Total Incoming calls - 22 

Calls picked up % - 100% 

	Agents 	Picked up calls 	Total Duration 
	Jason 	11 	01:12:29 
	Harsh 	10 	00:26:22 
	Anish 	1 	00:05:46 
	Grand Total 	22 	01:44:37 

	Outgoing calls - 7 	
	Agents 	Outgoing calls answered 	Total Duration 
	Anish 	1 	00:02:31 
	Harsh 	1 	00:01:18 
	Jason 	1 	00:00:39 
	Grand Total 	3 	00:04:28 
			
	Outgoing calls unanswered - 4 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, October 27, 2022 2:21:12 PM 
Subject: HFL call report for 26th Oct 

Hi All 
Given below is the HFL call report for 26th Oct. 

	Total Incoming calls -12 	Picked up calls % - 100% 
				
	Agents 	Calls picked up 	Total Duration 	
	Harsh 	8 	00:10:02 	
	Jayson 	5 	00:14:27 	
	Anish 	1 	00:03:42 	
	Grand Total 	14 	00:28:11 	
				
	Voicemail 			
	Caller no. 	Call time 	Duration 	Remarks 
	19016918019 	26-10-2022 05:42 	00:00:55 	Harsh was available, call back done 
				
	Total outgoing calls - 3 		
	Agents 	Calls answered 	Total Duration 	
	Harsh 	2 	00:07:19 	
				
	Outgoing calls unanswered - 2 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, October 26, 2022 4:54:20 PM 
Subject: HFL call report for 25th Oct 

Hi All 
Given below is the HFL call report for 25th Oct. 

	Total Incoming calls - 8 		Picked up calls % - 87.5% 
				
	Agents 	Calls picked up 	Total Duration 	
	Jason 	4 	00:31:55 	
	Harsh 	3 	00:04:11 	
	Grand Total 	7 	00:36:06 	
				
	Voicemails 			
	Caller no. 	Call time 	Duration 	Remarks 
	18059373516 	25-10-2022 21:28 	00:00:56 	Harsh and Jason were available, Call back done. 
				
	Outgoing calls - 8 			
	Agents 	Outgoing Calls picked up 	Total Duration 	
	Anish 	3 	00:01:28 	
	Harsh 	2 	00:02:43 	
	Grand Total 	5 	00:04:11 	
				
	Outgoing calls unanswered - 3 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, October 25, 2022 1:40:44 PM 
Subject: HFL call report for 24th Oct 

Hi All 
Given below is the HFL call report for 24th Oct. 

	Total incoming calls -11 		Picked up calls % - 100% 
			
	Agent 	Calls picked up 	Total Duration 
	Harsh 	7 	00:29:01 
	Jason 	2 	00:08:59 
	Anish 	2 	00:06:39 
	Grand Total 	11 	00:44:39 

	Outgoing calls - 7 		
	Agent 	Calls picked up 	Total Duration 
	Anish 	3 	00:05:58 
	Jason 	1 	00:00:52 
	Grand Total 	4 	00:06:50 
	Outgoing calls not picked up -3 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, October 21, 2022 2:15:08 PM 
Subject: HFL call report for 20th Oct 

Hi All 
Given below is the HFL call report for 20th Oct. 2 calls were missed and 1 went to voicemail. 

				
	Total Incoming calls - 15 		Picked up calls % - 80% 

	Agent 	Calls picked up 	Total Duration 	
	Harsh 	6 	00:22:16 	
	Jason 	5 	00:18:26 	
	Anish 	2 	00:20:07 	
	Grand Total 	13 	01:00:49 	
				
	Missed calls 			
	20-10-2022 04:46 	14244542400 	00:01:00 	Harsh was available. Call back done 
	20-10-2022 19:15 	19177311632 	00:00:23 	Jason was available. Call back not done 
				
	Voicemails 			
	20-10-2022 19:17 	19177311632 	00:00:42 	Jason was available. Call back not done 
				
	Total outgoing calls -5 			
	Agent 	Outgoing calls answered 	Total Duration 	
	Harsh 	2 	00:02:10 	
	Jason 	1 	00:00:10 	
	Anish 	1 	00:00:24 	
	Grand total 	4 	00:02:44 	
				
	Outgoing calls unanswered - 1 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, October 19, 2022 1:25:05 PM 
Subject: HFL call report for 18th Oct 

Hi All 
Given below is the HFL call report for 18th Oct. 2 calls went to voicemails. 

	Total Incoming calls -17 		Picked up calls % - 88% 
				
	Agent 	Calls picked up 	Total Duration 	
	Jason 	12 	00:59:26 	
	Harsh 	3 	00:09:48 	
	Grand Total 	15 	01:09:14 	

	Voicemails 			
	18-10-2022 00:21 	19282666990 	00:00:43 	Harsh was on call, Jason was available. No call back done 
	18-10-2022 22:54 	18187444683 	00:00:57 	Jason was on call, no call back done. 
				
	Total outgoing calls - 9 			
	Agent 	Calls answered 	Total Duration 	
	Anish 	4 	00:11:55 	
	Harsh 	3 	00:04:03 	
	Grand Total 	7 	00:15:58 	
				
	Outgoing calls not answered - 2 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, October 18, 2022 3:39:06 PM 
Subject: HFL call report for 17th Oct 

Hi All 
Given below is the HFL call report for 17th Oct. There was 1 missed calls and 2 voicemails. 

					
					
		Incoming calls -13 		Picked up calls % - 77% 
					
		Agent 	Calls picked up 	Total Duration 	
		Jason 	6 	00:22:16 	
		Harsh 	4 	00:17:42 	
		Total 	10 	00:39:58 	
					
		Missed call 			
		Caller no. 	Call time 	Duration 	Remarks 
		2348085695743 	17-10-2022 17:12 	00:01:17 	Anish was available, call back done. 
					
		Voicemails 			
		Caller no. 	Call time 	Duration 	Remarks 
		14028632354 	17-10-2022 20:35 	00:00:49 	Jason was on call, Call back not done 
		16077614563 	17-10-2022 22:07 	00:00:54 	Jason was on call, Call back not done 
					
		Outgoing calls - 29 			
		Agent 	Outgoing calls answered 	Total Duration 	
		Anish 	13 	00:58:30 	
		Harsh 	7 	00:04:18 	
		Jason 	1 	00:01:16 	
		Total 	21 	01:04:04 	
					
		Outgoing calls unanswered - 8 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, October 14, 2022 4:11:31 PM 
Subject: HFL call report for 13th Oct 

Hi All 
Given below is the HFL call report for 13th Oct. There was 1 missed calls and 2 voicemails. 

	Total incoming calls - 20 	Picked up calls % - 85% 
				
	Agents 	Calls picked up 	Total Duration 	
	Jason 	12 	01:11:18 	
	Harsh 	5 	00:23:37 	
	Total 	17 	01:34:55 	
				
	Missed call 			
	Call time 	Caller number 	Call duration 	Remarks 
	13-10-2022 01:03 	18312040497 	00:00:15 	Harsh and Jason were available 
				
	Voicemails 			
	Call time 	Caller number 	Call duration 	Remarks 
	13-10-2022 19:58 	15046388785 	00:00:19 	Jason was on call,No CB done 
	13-10-2022 21:04 	13154512298 	00:00:22 	Jason was on call,No CB done 
				
	Total outgoing calls - 21 		
				
	Agents 	Outgoing calls answered 	Total Duration 	
	Anish 	12 	00:50:52 	
	Harsh 	3 	00:01:26 	
	Total 	15 	00:52:18 	
				
	Outgoing calls unanswered - 6 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, October 12, 2022 7:46:45 PM 
Subject: HFL call report for 10th Oct 

Hi All 
Given below is the HFL call report for 10th Oct. There were no missed calls. 

		HFL Call Report for 10th Oct 			
		Total incoming calls - 7 	Picked up calls % - 100% 	
					
		Name 	Picked up calls 	Duration 	
		Jason 	4 	00:23:08 	
		Harsh 	3 	00:03:51 	
		Grand Total 	7 	00:27:19 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]> 
Sent: Thursday, September 29, 2022 4:31:37 PM 
Subject: Fwd: HFL call report for 27th Sep 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Sent: Wednesday, September 28, 2022 8:24:43 PM 
Subject: HFL call report for 27th Sep 

Hi All 
Given below is the HFL call report for 27th Sep. 1 call was missed. 

	Total incoming calls - 12 	Picked up call % - 92% 		

	Agents 	Picked up calls 	Total Duration 	
	Harsh 	6 	00:15:26 	
	Jason 	4 	00:20:20 	
	Anish 	1 	00:18:19 	
	Grand Total 	11 	00:54:05 	

	Missed 			
	Caller no. 	Remark 		
	17065667938 	Call back done. Jason and Harsh were available 		
				
	Total outgoing calls - 7 			
	Agents 	Outgoing calls picked up 	Total Duration 	
	Anish 	2 	00:02:19 	
	Jason 	2 	00:01:34 	
	Harsh 	2 	00:02:28 	
	Grand Total 	6 	00:06:21 	
				
	Outgoing calls that went unanswered - 1 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Sent: Friday, September 23, 2022 7:55:59 PM 
Subject: HFL call report for 22nd Sep 

Hi All 
Given below is the HFL call report for 22nd Sep. 1 call went to Voicemail and 1 was missed. 

	Total incoming calls - 12 	Calls picked up % - 83.3% 
			
	Agent 	Calls 	Total Duration 
	Harry 	5 	00:14:04 
	Jason 	5 	00:22:21 
	Total 	10 	00:36:25 
			
	Missed 		
	Caller No. 	Remarks 	
	14123109129 	No CB done, Jason was on outbound call, Harry was available 	
			
	VM 		
	Caller No. 	Duration 	Remarks 
	17276873232 	00:00:49 	Jason was on call, No CB done. 
			
	Total outgoing calls - 7 		
	Agent 	Calls 	Total Duration 
	Harry 	3 	00:01:33 
	Jason 	2 	00:01:33 
	Anish 	1 	00:01:08 
	Grand Total 	6 	00:04:14 
			
	Outgoing calls unanswered - 1 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Sent: Thursday, September 22, 2022 6:07:16 PM 
Subject: Re: HFL call report for 21st Sep 

please copy all agents on this report. Thanks 

guys, why were these calls missed and no call backs done? 

From: Gaurav Yadav <[email-masked]> 
Sent: Thursday, September 22, 2022 5:18 PM 
To: Deeksha Dadu <[email-masked]> 
Subject: HFL call report for 21st Sep 
Hi ma'am 
Given below is the HFL call report for 21st Sep. 1 call went to Voicemail and 7 were missed. 

		Total incoming calls = 26 		Picked up calls % = 70% 
					
		Agents 	Calls picked up 	Total Duration 	
		Jason 	11 	00:33:53 	
		Harsh 	4 	00:12:28 	
		Anish 	3 	00:15:27 	
		Grand Total 	18 	01:04:34 	
					
		Missed calls 			
		caller number 	Total Duration 	Remarks 	
		17087892120 	00:01:00 	Jason was on call, Harsh was available 	
		17609086077 	00:00:08 	Call duration was short. CB not done,Jason and Harsh were available 	
		18162787341 	00:00:04 	Call duration was short. CB not done,Anish was available 	
		12293932819 	00:00:24 	Jason was on call 	
		966552506766 	00:00:12 	Call duration was short. CB done 	
		15599092267 	00:00:30 	Jason was available 	
		966553262401 	00:00:03 	Call duration was short. CB done 	
					
		VM 			
		caller number 	Total Duration 	Remarks 	
		12164241996 	00:00:25 	Jason was available 	
					
		Total Outgoing calls = 11 			
		Agent 	Outgoing calls answered 	Total duration 	
		Jason 	6 	00:28:30 	
		Harsh 	1 	00:00:54 	
		Grand Total 	7 	00:29:24 	
					
		Outgoing calls unanswered = 4 		

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Monday, September 19, 2022 4:45:43 PM 
Subject: HFL call report for 17th & 18th Sep 

Hi ma'am 
Given below is the HFL call report for 17th & 18th Sep. 1 call went to Voicemail and 1 was missed. 

				
	Total incoming calls = 25 		Picked up call % - 92% 	
				
	Agent 	Calls picked up 	Total Duration 	
	Harsh 	15 	00:39:20 	
	Anish 	4 	00:13:59 	
	Jason 	4 	00:41:06 	
	Grand Total 	23 	01:35:50 	

	Voicemail 			
	17345224820 	00:00:56 	Harsh was available 	
				
	Missed 			
	13854448190 	00:00:29 	Harsh was available 	
				
	Total Outbound calls = 13 		
	Agent 	Calls answered 	Total Duration 	
	Harsh 	4 	00:02:38 	
	Anish 	1 	00:08:12 	
	Grand Total 	5 	00:10:50 	

	Outbound calls not answered - 8 		

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 16, 2022 6:18:51 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. 1 call went to Voicemail and 1 was missed. 

						
		Total Incoming call = 14 		Calls picked up = 85.71 	
						
		Agent 	Calls Picked up 	Total Duration 		
		Jason 	10 	01:09:33 		
		Harsh 	2 	00:03:12 		
		Total 	12 	01:12:45 		

		Missed calls 				
		caller number 	Remarks 			
		12817251684 	Jason was available 			
						
		Voicemails 				
		caller number 	Duration 	Remarks 		
		14169393107 	00:00:49 	Harsh was on call , Jason was available 		
						
		Total Outgoing calls = 7 				
						
		Agent 	Calls Picked up 	Total Duration 		
		Harsh 	3 	00:06:47 		
		Jason 	1 	00:05:28 		
		Anish 	1 	00:01:06 		
		Total 	5 	00:13:21 		
						
		Outgoing calls unanswered = 2 			

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 15, 2022 4:57:07 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. 2 calls went to Voicemail. 

			
	Total Incoming calls = 17 		Picked up call % = 88.24% 
			
	Agent 	Calls Picked Up 	Total Duration 
	Harsh 	8 	00:33:49 
	Jason 	6 	00:23:47 
	Anish 	1 	00:03:05 
	Total 	15 	01:00:41 
			
	Voicemails 		
	caller number 	Duration 	Remarks 
	19729160821 	00:00:55 	Harsh was on call, Anish was available 
	18065768759 	00:00:42 	Jason was available 
			
	Total Outgoing calls = 9 		
	Agent 	Outbound calls answered 	Total Duration 
	Anish 	3 	00:26:57 
	Harsh 	1 	00:00:32 
	Jason 	2 	00:02:11 
	Total 	6 	00:29:40 
			
	Outbound calls unanswered = 3 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, September 14, 2022 5:42:45 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. All calls were picked up. 

				
	Total Incoming Calls = 17 	Picked up calls % = 100% 
				
	Agents 	Total Calls Picked 	Total Duration 	
	Jason 	9 	00:35:24 	
	Harsh 	6 	00:08:41 	
	Anish 	2 	00:30:42