Subject: LSM Automation Report - 24th Jan to 30th Jan
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Cc: Bidipta Dutta <[email-masked]>, Apoorv Joshi <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 31 Jan 2023 02:08:11 -0700 (MST)

Hi, 

Given below is the Automation report from 24th Jan to 30th Jan 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	11534 		50% 		36% 		384 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 	30-Jan-2023 	Grand Total 
Mohammed yahya 	58 	111 	88 	64 	21 	110 	124 	576 
Safa Mursel 		4 	9 		57 	83 	81 	234 
Anas Saeed 	103 	68 	49 	39 	48 	94 	96 	497 
Aseel Qiad 	87 	90 	109 	121 	93 			500 
Zeina Sheban 		13 	28 	38 	8 	52 	32 	171 
Marah Bishany 	27 	13 		20 		28 	37 	125 
Zaid Ahmad 	44 	38 		43 	70 		45 	240 
Grand Total 	319 	337 	283 	325 	297 	367 	415 	2343 
								
Other % 								
								
Other % 	Date 							
Name 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 	30-Jan-2023 	
Mohammed yahya 	12% 	16% 	22% 	31% 	24% 	22% 	24% 	
Safa Mursel 					14% 	13% 	16% 	
Anas Saeed 	15% 	9% 	10% 	13% 	25% 	21% 	10% 	
Aseel Qiad 	7% 	10% 	11% 	12% 	4% 			
Zeina Sheban 						4% 		
Marah Bishany 								
Zaid Ahmad 		3% 			10% 		7% 	
								
FCR % 								
								
FCR % 	Date 							
Name 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 	30-Jan-2023 	
Mohammed yahya 	48% 	54% 	51% 	47% 	48% 	45% 	40% 	
Safa Mursel 					39% 	34% 	31% 	
Anas Saeed 	41% 	53% 	45% 	49% 	44% 	39% 	43% 	
Aseel Qiad 	29% 	37% 	39% 	21% 	24% 			
Zeina Sheban 			7% 	8% 		21% 		
Marah Bishany 								
Zaid Ahmad 	18% 	24% 		26% 	33% 		13% 	
								
DSAT received by Scenario Last week(Survey received time) 			
								
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 					
Returns and Refund 	68 	23 	34% 					
Click & Collect 	30 	11 	37% 					
Wrong Item Delivered 	23 	9 	39% 					
Delivery Related Within TAT 	18 	2 	11% 					
LMG 	16 	6 	38% 					
Cancellation 	14 	2 	14% 					
Damaged Delivery 	13 	6 	46% 					
Account Related 	9 	1 	11% 					
Other 	8 	5 	63% 					
Delivery Related Outside TAT 	5 	2 	40% 					
Change Address or Phone Number 	5 	3 	60% 					
Nil Pick 	5 	1 	20% 					
Order Not Found 	3 	2 	67% 					
Forgot Password 	3 	3 	100% 					
Feedback/Compliment 	3 	1 	33% 					
Promo/Gift Card 	2 	1 	50% 					

CSAT % 

C-Sat 	Date 							
Name 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 	30-Jan-2023 	
Mohammed yahya 	33% 		82% 	25% 	50% 	43% 	50% 	
Safa Mursel 		100% 			67% 	67% 	33% 	
Anas Saeed 	50% 	88% 	33% 	50% 	25% 	67% 		
Aseel Qiad 	10% 	45% 	64% 	53% 	58% 			
Zeina Sheban 		100% 	50% 	80% 	100% 	20% 	33% 	
Marah Bishany 	75% 	67% 		50% 		57% 	33% 	
Zaid Ahmad 	67% 	40% 		50% 	70% 		20% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, January 30, 2023 3:51:32 PM 
Subject: LSM Automation Report - 23rd Jan to 29th Jan 

Hi, 

Given below is the Automation report for last week. 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	11119 		51% 		37% 		383 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 	Grand Total 	
Mohammed yahya 	96 	58 	111 	88 	64 	21 	110 	548 	
Safa Mursel 	94 		4 	9 		57 	83 	247 	
Anas Saeed 	100 	103 	68 	49 	39 	48 	94 	501 	
Aseel Qiad 		87 	90 	109 	121 	93 		500 	
Zeina Sheban 	25 		13 	28 	38 	8 	52 	164 	
Marah Bishany 	37 	27 	13 		20 		28 	125 	
Zaid Ahmad 	30 	44 	38 		43 	70 		225 	
Grand Total 	382 	319 	337 	283 	325 	297 	367 	2310 	
									
Other % 									
									
Other % 	Date 								
Name 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 		
Mohammed yahya 	18% 	12% 	16% 	22% 	31% 	24% 	22% 		
Safa Mursel 	11% 					14% 	13% 		
Anas Saeed 	16% 	15% 	9% 	10% 	13% 	25% 	21% 		
Aseel Qiad 		7% 	10% 	11% 	12% 	4% 			
Zeina Sheban 							4% 		
Marah Bishany 									
Zaid Ahmad 			3% 			10% 			
									
FCR % 									
									
FCR % 	Date 								
Name 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 		
Mohammed yahya 	43% 	48% 	55% 	50% 	48% 	29% 	41% 		
Safa Mursel 	51% 					39% 	34% 		
Anas Saeed 	48% 	40% 	53% 	45% 	49% 	44% 	37% 		
Aseel Qiad 		29% 	37% 	39% 	23% 	24% 			
Zeina Sheban 				7% 	8% 		21% 		
Marah Bishany 									
Zaid Ahmad 		18% 	24% 		26% 	27% 			
									
DSAT received by Scenario Last week(Survey received time) 				
									
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 						
Returns and Refund 	66 	20 	30% 						
Click & Collect 	30 	10 	33% 						
Wrong Item Delivered 	20 	7 	35% 						
LMG 	15 	4 	27% 						
Cancellation 	15 	3 	20% 						
Damaged Delivery 	13 	6 	46% 						
Delivery Related Outside TAT 	8 	4 	50% 						
Other 	8 	5 	63% 						
Account Related 	7 	1 	14% 						
Order Not Found 	6 	2 	33% 						
Nil Pick 	5 	2 	40% 						
Change Address or Phone Number 	4 	2 	50% 						
Promo/Gift Card 	4 	1 	25% 						
Feedback/Compliment 	3 	1 	33% 						
Forgot Password 	2 	2 	100% 						
									
CSAT % 									
									
C-Sat 	Date 								
Name 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 		
Mohammed yahya 	43% 	33% 		90% 	33% 	100% 	33% 		
Safa Mursel 	57% 		100% 			100% 	60% 		
Anas Saeed 	42% 	50% 	88% 	33% 	100% 	25% 	50% 		
Aseel Qiad 		10% 	40% 	64% 	56% 	64% 			
Zeina Sheban 	25% 		100% 	50% 	80% 	100% 			
Marah Bishany 	50% 	75% 	67% 		50% 		50% 		
Zaid Ahmad 	71% 	100% 	40% 		50% 	78% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Saturday, January 28, 2023 1:26:19 PM 
Subject: LSM Automation Report - 21st Jan to 27th Jan