Subject: LSM Automation Report - 23rd Jan to 29th Jan
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Cc: Bidipta Dutta <[email-masked]>, Apoorv Joshi <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 30 Jan 2023 03:21:32 -0700 (MST)

Hi, 

Given below is the Automation report for last week. 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	11119 		51% 		37% 		383 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 	Grand Total 	
Mohammed yahya 	96 	58 	111 	88 	64 	21 	110 	548 	
Safa Mursel 	94 		4 	9 		57 	83 	247 	
Anas Saeed 	100 	103 	68 	49 	39 	48 	94 	501 	
Aseel Qiad 		87 	90 	109 	121 	93 		500 	
Zeina Sheban 	25 		13 	28 	38 	8 	52 	164 	
Marah Bishany 	37 	27 	13 		20 		28 	125 	
Zaid Ahmad 	30 	44 	38 		43 	70 		225 	
Grand Total 	382 	319 	337 	283 	325 	297 	367 	2310 	
									
Other % 									
									
Other % 	Date 								
Name 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 		
Mohammed yahya 	18% 	12% 	16% 	22% 	31% 	24% 	22% 		
Safa Mursel 	11% 					14% 	13% 		
Anas Saeed 	16% 	15% 	9% 	10% 	13% 	25% 	21% 		
Aseel Qiad 		7% 	10% 	11% 	12% 	4% 			
Zeina Sheban 							4% 		
Marah Bishany 									
Zaid Ahmad 			3% 			10% 			
									
FCR % 									
									
FCR % 	Date 								
Name 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 		
Mohammed yahya 	43% 	48% 	55% 	50% 	48% 	29% 	41% 		
Safa Mursel 	51% 					39% 	34% 		
Anas Saeed 	48% 	40% 	53% 	45% 	49% 	44% 	37% 		
Aseel Qiad 		29% 	37% 	39% 	23% 	24% 			
Zeina Sheban 				7% 	8% 		21% 		
Marah Bishany 									
Zaid Ahmad 		18% 	24% 		26% 	27% 			
									
DSAT received by Scenario Last week(Survey received time) 				
									
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 						
Returns and Refund 	66 	20 	30% 						
Click & Collect 	30 	10 	33% 						
Wrong Item Delivered 	20 	7 	35% 						
LMG 	15 	4 	27% 						
Cancellation 	15 	3 	20% 						
Damaged Delivery 	13 	6 	46% 						
Delivery Related Outside TAT 	8 	4 	50% 						
Other 	8 	5 	63% 						
Account Related 	7 	1 	14% 						
Order Not Found 	6 	2 	33% 						
Nil Pick 	5 	2 	40% 						
Change Address or Phone Number 	4 	2 	50% 						
Promo/Gift Card 	4 	1 	25% 						
Feedback/Compliment 	3 	1 	33% 						
Forgot Password 	2 	2 	100% 						
									
CSAT % 									
									
C-Sat 	Date 								
Name 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	28-Jan-2023 	29-Jan-2023 		
Mohammed yahya 	43% 	33% 		90% 	33% 	100% 	33% 		
Safa Mursel 	57% 		100% 			100% 	60% 		
Anas Saeed 	42% 	50% 	88% 	33% 	100% 	25% 	50% 		
Aseel Qiad 		10% 	40% 	64% 	56% 	64% 			
Zeina Sheban 	25% 		100% 	50% 	80% 	100% 			
Marah Bishany 	50% 	75% 	67% 		50% 		50% 		
Zaid Ahmad 	71% 	100% 	40% 		50% 	78% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Saturday, January 28, 2023 1:26:19 PM 
Subject: LSM Automation Report - 21st Jan to 27th Jan