Subject: HB KSA Last week dashboard
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 30 Jan 2023 01:48:23 -0700 (MST)

Hi sir, 

Given below is the last week dashboard for HB KSA. 

					Homebox KSA 						

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 						
Whatsapp 	1670 										
Emails 	69 	100% 	96% 	00:49:26 	01:15:00 						
Facebook 	47 	67% 	100% 	02:32:00 	01:36:00 						
Instagram 	501 		08:53:00 	04:44:00 							
Twitter 	80 	87% 	100% 	04:27:00 	04:18:00 						
											
Chats category (Top 10) 											
Date 	WWD Related 	Order Scheduling Related 	Maintenance Related 	Presales 	Cancelation 	Delivery Related Within TAT 	Damaged Delivery 	Return and Refund 	Change Address or Phone Number 	Wrong Item Delivered 	Others 
23-Jan to 29-Jan 	25% 	16% 	9% 	7% 	6% 	5% 	5% 	3% 	2% 	2% 	21% 
											
WWD Related sub category 											
Date 	WWD - DO Created - Details Available 	WWD delay - Slot missed 	WWD - Reschedule - No Slot Available - create CRM 	WWD - Rescheduled as per request 	WWD - Reschedule - Slot not available - booked alternate date 	WWD delay - driver call not answered 	WWD - Reschedule Request - Slot not available ask for other date options 				
23-Jan to 29-Jan 	42% 	26% 	15% 	6% 	6% 	4% 	2% 				
											
Order Scheduling Related Sub category 											
Date 	Order scheduled HB WWD 										
23-Jan to 29-Jan 	100% 										
											
Maintenance related Sub category 											
Date 	Timeframe for Inspection 	Follow-up ticket already created 	SRCC WHCC CC not covered in warranty 								
23-Jan to 29-Jan 	63% 	30% 	7% 								
											
Presales Sub category 											
Date 	Suggested Product Link 	Store Availability - Not available 	Store Availability - in stock 	Product Specs 							
23-Jan to 29-Jan 	56% 	17% 	17% 	11% 							
											
Cancelation Sub category 											
Date 	On Validation Cancelled - New order placed - Different Value 	Partially shipped partial cancellation done by agent successfully PG 	Order Cant be Cancelled - Home delivery PG 	On validation cancellation - New order placed 	Order Cant be Cancelled - Home delivery COD 						
23-Jan to 29-Jan 	33% 	17% 	17% 	17% 	17%