Subject: Release call report- 27th Jan
From: Gaurav Yadav <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Sat, 28 Jan 2023 03:28:36 -0700 (MST)

Hi, 

Given below is the call report for 27th Jan. 56 calls were answered, 3 were missed and 30 calls went to voicemails. 

Total incoming calls - 94 	Calls answered % - 60% 	
				
Agents 	Calls answered 	Total call duration 		
AJ 	36 	02:26:47 		
Pravesh 	20 	01:36:19 		
Grand Total 	56 	04:03:06 		
				
Missed calls - 3 				
caller number 	Call time (EST) 	Call duration 	Remarks 	
12075047038 	27-01-2023 16:35 	00:01:01 	AJ was on break, No status of Pravesh on group. 	
17814051262 	27-01-2023 17:28 	00:00:10 	Call duration was short, AJ was available. 	
15088875189 	27-01-2023 18:20 	00:01:54 	Pravesh was available. 	
				
VM's - 30 				
caller number 	Call time (EST) 	Call duration 	Remarks 	
19785495926 	27-01-2023 09:22 	00:00:28 	AJ was available. 	
16176104480 	27-01-2023 09:43 	00:02:09 	AJ was updating a booking. 	
19785495926 	27-01-2023 09:53 	00:00:08 	AJ was on call. 	
18576360963 	27-01-2023 10:04 	00:02:46 	
19785495926 	27-01-2023 10:06 	00:02:05 	
19786496669 	27-01-2023 10:07 	00:02:26 	
15083530849 	27-01-2023 14:53 	00:02:12 	AJ and Pravesh both were on call. 	
16082158514 	27-01-2023 15:19 	00:02:37 	Pravesh was on call, AJ was on break. 	
15082597612 	27-01-2023 15:56 	00:02:33 	AJ was on call, Pravesh was on break. 	
12075047038 	27-01-2023 16:04 	00:02:08 	
15083414947 	27-01-2023 16:05 	00:02:49 	
12075047038 	27-01-2023 16:06 	00:02:11 	
15083414947 	27-01-2023 16:08 	00:02:04 	
12075047038 	27-01-2023 16:14 	00:02:12 	AJ was on call, No status of Pravesh on group. 	
15083414947 	27-01-2023 16:17 	00:02:09 	
12075047038 	27-01-2023 16:21 	00:02:26 	
15082159331 	27-01-2023 16:30 	00:00:44 	
15083414947 	27-01-2023 16:34 	00:02:04 	AJ was on break, No status of Pravesh on group. 	
16176949540 	27-01-2023 17:06 	00:00:08 	AJ was on call, No status of Pravesh on group. 	
16176949540 	27-01-2023 17:08 	00:00:03 	AJ was on call, No status of Pravesh on group. 	
15082159331 	27-01-2023 17:32 	00:02:37 	AJ was on break, No status of Pravesh on group. 	
15087425889 	27-01-2023 17:32 	00:02:13 	
16177335320 	27-01-2023 17:35 	00:02:08 	
15087425889 	27-01-2023 17:40 	00:02:39 	
16176994100 	27-01-2023 18:21 	00:00:44 	Pravesh was on call, AJ's shift got over. 	
13153176351 	27-01-2023 18:22 	00:00:43 	Pravesh was available. 	
15088681302 	27-01-2023 18:25 	00:02:35 	Pravesh was on call. 	
15088875189 	27-01-2023 18:25 	00:02:35 	
15088875189 	27-01-2023 19:08 	00:02:08 	
15083350123 	27-01-2023 20:12 	00:02:29 	
				
In Queue 				
caller number 	Call time (EST) 	Call duration 	Remarks 	
17819899488 	27-01-2023 11:24 	00:00:29 	AJ and Pravesh both were on call. 	
17742874462 	27-01-2023 15:51 	00:01:24 	AJ was on call, Pravesh was on break. 	
12036053470 	27-01-2023 16:38 	00:00:58 	AJ was on call, No status of Pravesh on group. 	
16176949540 	27-01-2023 17:08 	00:01:16 	AJ was on call, No status of Pravesh on group. 	
16177335320 	27-01-2023 17:42 	00:01:55 	AJ was on break, No status of Pravesh on group. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, January 27, 2023 5:20:33 PM 
Subject: Re: Release call report- 26th Jan 

Hi, 

Given below is the call report for 26th Jan. 73 calls were answered, 4 were missed and 47 calls went to voicemails. 

Total Incoming calls - 130 	Calls answered % - 56% 
			
Agents 	Calls answered 	Total call duration 	
AJ 	43 	03:13:11 	
Pravesh 	30 	02:17:12 	
Grand Total 	73 	05:30:23 	
			
Missed calls - 4 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15087339009 	26-01-2023 12:47 	00:01:30 	AJ was available, Pravesh was not available as he had electricity issue. 
12075047038 	26-01-2023 13:12 	00:01:38 
16177775775 	26-01-2023 13:35 	00:01:25 
15088012193 	26-01-2023 14:40 	00:00:20 	Pravesh and AJ both were available. 
			
VM's - 47 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15086536400 	26-01-2023 10:27 	00:02:15 	AJ was on call. 
17743123444 	26-01-2023 10:40 	00:00:06 
15082638486 	26-01-2023 10:45 	00:02:20 
17742874462 	26-01-2023 11:20 	00:02:08 
17742874462 	26-01-2023 11:23 	00:02:46 
17742759269 	26-01-2023 11:33 	00:02:40 	AJ was on break. 
15088165804 	26-01-2023 11:40 	00:02:45 
15084503777 	26-01-2023 11:41 	00:02:09 
16173128739 	26-01-2023 11:42 	00:02:09 
16173128739 	26-01-2023 12:09 	00:02:07 	AJ was on call. 
16177637353 	26-01-2023 12:10 	00:02:11 
15087880641 	26-01-2023 12:19 	00:02:15 
19782571764 	26-01-2023 12:32 	00:00:39 	AJ was on break. 
17819109918 	26-01-2023 12:37 	00:02:42 	AJ was updating booking 
15087339009 	26-01-2023 12:39 	00:02:12 
anonymous 	26-01-2023 12:39 	00:02:19 
anonymous 	26-01-2023 12:43 	00:00:09 	AJ was available, Pravesh was not available as he had electricity issue. 
16173128739 	26-01-2023 12:59 	00:00:08 
15083303890 	26-01-2023 13:05 	00:00:39 
12075047038 	26-01-2023 13:17 	00:00:36 
16173128739 	26-01-2023 13:18 	00:00:06 
19734079603 	26-01-2023 13:26 	00:00:38 
anonymous 	26-01-2023 13:29 	00:00:08 
15087260821 	26-01-2023 13:34 	00:00:11 
16177775775 	26-01-2023 13:35 	00:00:24 
16176861616 	26-01-2023 13:41 	00:00:14 	AJ was restarting bria. 
19788351750 	26-01-2023 13:44 	00:00:32 	AJ was available. 
15088871506 	26-01-2023 13:56 	00:02:42 	AJ was on call. 
15082595225 	26-01-2023 14:13 	00:00:34 	AJ was available, Pravesh was on call. 
19198800985 	26-01-2023 14:24 	00:02:32 	AJ and Pravesh both were on call. 
19784279433 	26-01-2023 15:16 	00:02:41 	AJ was on call, Pravesh was doing VM's. 
15084392313 	26-01-2023 15:26 	00:02:08 
19789942102 	26-01-2023 15:26 	00:02:07 
15084794062 	26-01-2023 15:31 	00:02:16 
15084794062 	26-01-2023 15:38 	00:02:28 
15084794062 	26-01-2023 15:45 	00:00:13 
15087260821 	26-01-2023 15:45 	00:00:11 
15087260821 	26-01-2023 15:58 	00:02:11 	AJ and Pravesh both were on call. 
15088681217 	26-01-2023 16:13 	00:02:10 	AJ was on break, Pravesh was on call. 
15084794062 	26-01-2023 16:22 	00:02:11 	AJ was on break, Pravesh was on call. 
16173128739 	26-01-2023 16:27 	00:00:07 	AJ was on break, Pravesh was calling a customer to collect payment. 
15084397072 	26-01-2023 16:27 	00:02:07 	AJ was on break, Pravesh was calling a customer to collect payment. 
19786026633 	26-01-2023 16:44 	00:02:10 	AJ was on call and Pravesh was doing VM's 
14078448036 	26-01-2023 18:08 	00:02:08 	Pravesh was on call, AJ's shift got over. 
15082599315 	26-01-2023 18:12 	00:02:40 
16073826684 	26-01-2023 18:15 	00:02:13 
15083410344 	26-01-2023 18:50 	00:02:41 
			
Calls In queue but didn't went to VM - 6 	
caller number 	Call time (EST) 	Call duration 	Remarks 
15086536400 	26-01-2023 09:59 	00:00:32 	AJ was on call. 
15086884489 	26-01-2023 10:35 	00:00:19 
15087407716 	26-01-2023 11:50 	00:01:56 
15088165804 	26-01-2023 12:17 	00:01:35 
16173205702 	26-01-2023 15:28 	00:01:00 	AJ was on call, Pravesh was doing VM's. 
15087359239 	26-01-2023 17:33 	00:01:49 	AJ was on break, Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, January 26, 2023 4:05:16 PM 
Subject: Release call report- 25th Jan 

Hi, 

Given below is the call report for 25th Jan. 86 calls were answered, 2 were missed and 12 calls went to voicemails. 

Total Incoming calls - 100 	Answered calls % - 86% 
			
Agents 	Calls answered 	Total Duration 	
Pravesh 	34 	02:43:59 	
Hannah 	34 	01:47:37 	
AJ 	18 	01:12:49 	
Grand Total 	86 	05:44:25 	
			
Missed calls - 2 		
Caller no. 	Call time (EST) 	Call duration 	Remarks. 
17812472962 	25-01-2023 13:02 	00:00:03 	Call duration was short 
15082774703 	25-01-2023 13:10 	00:00:04 	Call duration was short 
			
Voicemails - 12 		
Caller no. 	Call time (EST) 	Call duration 	Remarks. 
15083645953 	25-01-2023 10:15 	00:02:47 	Hannah and AJ were on call. 
16173726958 	25-01-2023 13:36 	00:02:41 	AJ and Pravesh were on call, Hannah was on break. 
12164103487 	25-01-2023 16:28 	00:02:48 	Hannah and Pravesh were on call, AJ was working on emails. 
13039029292 	25-01-2023 17:27 	00:02:45 	Pravesh and Hannah were on call, AJ was doing confirmation. 
15089427826 	25-01-2023 17:27 	00:02:37 	Pravesh and Hannah were on call, AJ was doing confirmation. 
14078448036 	25-01-2023 18:05 	00:02:42 	Pravesh was on call, others shift got over. 
15082545340 	25-01-2023 19:15 	00:02:10 	Pravesh was on call, others shift got over. 
15082545340 	25-01-2023 19:20 	00:00:09 	Pravesh was checking emails. 
15082545340 	25-01-2023 19:22 	00:02:09 
15082545340 	25-01-2023 19:27 	00:02:06 
19788045142 	25-01-2023 19:31 	00:00:33 
15088082862 	25-01-2023 19:36 	00:02:00 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, January 25, 2023 3:42:06 PM 
Subject: Release call report- 24th Jan 

Hi, 

Given below is the call report for 24th Jan. 12 calls were answered, and 7 calls went to voicemails. Additionally there were few calls which were in queue and didn't went to voicemails. 

Total Incoming calls - 19 		Calls answered % - 63% 
			
Agents 	Calls answered 	Total call duration 	
Hannah 	12 	00:54:58 	

VM's 			
caller number 	Call time (EST) 	Call duration 	Remarks 
16178330232 	24-01-2023 11:12 	00:02:36 	Hannah was on break. 
19788553697 	24-01-2023 11:23 	00:02:13 	Hannah was doing VM's 
15082753610 	24-01-2023 14:48 	00:02:13 	Hannah was doing VM's 
15083209994 	24-01-2023 16:31 	00:02:43 	Hannah was doing confirmation calls. 
15085720201 	24-01-2023 17:23 	00:02:44 	Hannah was doing confirmation calls. 
Anonymous 	24-01-2023 17:47 	00:02:08 	Hannah was doing VM's 
Anonymous 	24-01-2023 17:51 	00:02:30 	Hannah was doing VM's 

caller number 	Call time (EST) 	Call duration 	Remarks 
15084048104 	24-01-2023 10:20 	00:01:10 	These calls were in queue, didn't rang on any extention as Hannah was on another call or doing VM's. These calls didn't went to voicemail. 

16178520855 	24-01-2023 10:31 	00:01:02 
15087351213 	24-01-2023 11:14 	00:00:12 
17742872113 	24-01-2023 14:40 	00:00:04 
15085308158 	24-01-2023 14:41 	00:01:33 
19783339261 	24-01-2023 17:02 	00:01:14 
19783339261 	24-01-2023 17:05 	00:00:04 
17813540734 	24-01-2023 19:20 	00:01:47 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, January 24, 2023 3:56:29 PM 
Subject: Release call report- 23rd Jan 

Hi, 

Given below is the call report for 23rd Jan. 66 calls were answered, and 20 calls went to voicemails. 

Total incoming calls - 86 	calls answered % - 77 % 		
				
Agents 	Calls answered 	Total call duration 		
AJ 	38 	02:46:49 		
Pravesh 	25 	02:06:28 		
Pritish 	3 	00:18:51 		
Grand Total 	66 	05:12:08 		
				
Voicemails - 20 			
caller number 	Call time (EST) 	Call duration 	Remarks 	
15089636087 	23-01-2023 09:01 	00:02:33 	AJ was available, Call back done. 	
19787662468 	23-01-2023 09:24 	00:02:07 	AJ was on call. 	
16172168047 	23-01-2023 10:07 	00:02:43 	AJ was on call. 	
15083805508 	23-01-2023 11:21 	00:00:12 	AJ was on break, Pravesh was available(didn't rang on pravesh's ext) 	
16174602065 	23-01-2023 11:23 	00:02:09 	AJ was on break, Pravesh was available(didn't rang on pravesh's ext) 	
17743125115 	23-01-2023 11:27 	00:02:00 	AJ was on break, Pravesh was available. 	
19786608618 	23-01-2023 11:33 	00:02:11 	Pravesh was on call, AJ was on break. 	
18576360963 	23-01-2023 11:50 	00:02:14 	AJ and Pravesh both were on call. 	
15089636087 	23-01-2023 11:51 	00:02:07 	AJ and Pravesh both were on call, Call back done. 	
15089636087 	23-01-2023 11:53 	00:02:09 	AJ and Pravesh both were on call, Call back done. 	
15083308691 	23-01-2023 12:19 	00:00:08 	AJ was updating appointment and Pravesh was on call. 	
16174174206 	23-01-2023 12:51 	00:02:10 	AJ and Pravesh both were on call. 	
15084234082 	23-01-2023 13:02 	00:02:36 	AJ and Pravesh both were on call, Call back done. 	
17743125115 	23-01-2023 15:30 	00:02:46 	AJ was on break, Pravesh was on call. 	
19786774326 	23-01-2023 15:32 	00:02:24 	
18572048387 	23-01-2023 15:35 	00:00:49 	
17742751301 	23-01-2023 15:56 	00:00:12 	AJ was on call, Pravesh was on break. 	
16175936150 	23-01-2023 18:27 	00:00:50 	Pravesh was on call, other's shift got over. 	
19784432381 	23-01-2023 19:45 	00:02:14 	
13475740601 	23-01-2023 19:46 	00:02:52 	
				
Outgoing calls - 9 			
Agents 	OB calls 	Total call duration 		
Pravesh 	9 	00:35:28 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, January 23, 2023 5:04:28 PM 
Subject: Release call report- 22nd Jan 

Hi, 

Given below is the call report for 22nd Jan. 27 calls were answered, and 8 calls went to voicemails. 

Incoming calls - 35 	calls answered % - 77% 
			
Agent 	Calls answered 	Total duration 	
Pravesh 	27 	02:09:56 	
Grand Total 	27 	02:09:56 	
			
Vm's - 8 			
caller number 	Call time (EST) 	call duration 	Remarks 
15714390643 	22-01-2023 10:41 	00:02:07 	Pravesh was on call. 
12076501972 	22-01-2023 14:09 	00:00:08 	Pravesh was on break. 
19787293382 	22-01-2023 14:09 	00:02:42 	Pravesh was on break. 
17742148216 	22-01-2023 14:14 	00:02:41 	Pravesh was on break. 
17816260200 	22-01-2023 14:20 	00:02:24 	Pravesh was on break. 
15082595225 	22-01-2023 15:08 	00:02:32 	Pravesh was on call. 
15082595225 	22-01-2023 15:55 	00:02:11 	Pravesh was on call. 
13214123896 	22-01-2023 16:24 	00:02:09 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, January 23, 2023 4:33:30 PM 
Subject: Release call report- 21st Jan 

Hi, 

Given below is the call report for 21st Jan. 45 calls were answered, and 1 call was missed and 8 calls went to voicemails. 

Incoming calls - 54 	Calls answered % - 82% 	
				
Agents 	Calls answered 	Total Duration 		
AJ 	26 	01:56:05 		
Hannah 	19 	01:08:40 		
Grand Total 	45 	03:04:45 		
				
Missed calls - 1 				
caller number 	Call time ( EST) 	Call duration 	Remarks 	
15085791709 	21-01-2023 13:11 	00:00:12 	AJ was on call, Hannah was available. 	
				
VM's - 8 				
caller number 	Call time ( EST) 	Call duration 	Remarks 	
15088167350 	21-01-2023 13:28 	00:02:09 	Hannah was on break, AJ was on call. 	
17742751301 	21-01-2023 13:51 	00:02:09 	
18182121714 	21-01-2023 13:54 	00:00:08 	
15087425109 	21-01-2023 14:18 	00:00:12 	Hannah was on call, AJ was updating an appointment. 	
15089862330 	21-01-2023 14:21 	00:02:07 	AJ was on call, Hannah was available. 	
17814248460 	21-01-2023 15:08 	00:02:36 	Hannah was on call, AJ was on break. 	
15085451019 	21-01-2023 16:47 	00:02:14 	AJ was on call, Hannah was doing confirmations. 	
15085451019 	21-01-2023 16:51 	00:02:29 	AJ was on break, Hannah was doing confirmations. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, January 23, 2023 3:59:56 PM 
Subject: Release call report- 20th Jan 

Hi, 

Given below is the call report for 20th Jan. 84 calls were answered, and 7 calls went to voicemails. 

Total incoming calls - 91 	call answered % - 92% 	

Agent 	Calls answered 	Total call duration 	
Pravesh 	29 	02:17:26 	
Hannah 	28 	01:39:31 	
Pritish 	27 	02:18:04 	
Grand Total 	84 	06:15:01 	
			
VM's 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15087400047 	20-01-2023 11:20 	00:00:33 	Pravesh and Pritish were on call,Hannah was on break. Call back done. 
18603776479 	20-01-2023 11:31 	00:00:12 	Pritish was on call, Pravesh and Hannah were calling a customer. 
17747221692 	20-01-2023 13:38 	00:02:08 	Pritish and Pravesh were on call, Hannah was on break. Call was answered later. 
15085966732 	20-01-2023 13:55 	00:00:10 	Pritish was on call, Hannah was on break and Pravesh was available. Call was answered later. 
17748234981 	20-01-2023 18:02 	00:02:49 	Pravesh was on call, other's shift got over. 
17742302934 	20-01-2023 18:05 	00:02:10 
17742302934 	20-01-2023 18:21 	00:02:08 
			
Outgoing calls - 11 		
Agent 	Calls answered 	Total call duration 	
Pravesh 	3 	00:16:26 	
Hannah 	8 	00:12:23 	
Grand Total 	11 	00:28:49 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, January 20, 2023 4:15:46 PM 
Subject: Release call report- 19th Jan 

Hi, 

Given below is the call report for 19th Jan. 60 calls were answered, 2 calls were missed and 26 calls went to voicemails. 

Incoming calls - 88 	Calls answered % - 68% 
			
Agent 	Calls answered 	Total call duration 	
Pravesh 	28 	02:24:34 	
Erah 	18 	01:41:22 	
Pritish 	14 	01:32:51 	
Grand Total 	60 	05:38:47 	
			
Missed call - 2 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15089862330 	19-01-2023 18:18 	00:00:04 	Call duration was short, Pravesh was available. 
15089862330 	19-01-2023 18:21 	00:00:04 	Call duration was short, Pravesh was available. 
			
VM's - 26 			
caller number 	Call time (EST) 	Call duration 	Remarks 
16176949540 	19-01-2023 09:55 	00:02:07 	Erah was on call. 
15087355161 	19-01-2023 10:05 	00:02:11 
12017888472 	19-01-2023 10:08 	00:02:11 
15082087775 	19-01-2023 10:12 	00:02:13 
16176861616 	19-01-2023 10:37 	00:02:13 
17747661078 	19-01-2023 10:39 	00:02:13 
15089719763 	19-01-2023 10:40 	00:03:47 
15089041132 	19-01-2023 10:41 	00:02:50 
15082087775 	19-01-2023 11:02 	00:02:38 
15085233920 	19-01-2023 11:44 	00:02:08 
17742498877 	19-01-2023 11:55 	00:02:43 
15164586389 	19-01-2023 12:08 	00:02:11 
15164586389 	19-01-2023 12:12 	00:02:06 
16177948468 	19-01-2023 12:32 	00:02:12 	Erah was on break. 
17745731417 	19-01-2023 14:39 	00:00:08 	Pravesh was on call, Erah was not available. 
17745731417 	19-01-2023 14:43 	00:00:43 
16037592155 	19-01-2023 14:43 	00:00:12 
15087409308 	19-01-2023 14:44 	00:00:26 
16037592155 	19-01-2023 14:51 	00:00:08 
14134788232 	19-01-2023 17:50 	00:00:44 	Pravesh was on call. 
15083200825 	19-01-2023 18:29 	00:00:30 	Pravesh was calling FD. 
15088269920 	19-01-2023 18:41 	00:02:42 
17743033209 	19-01-2023 18:44 	00:02:14 
17743033209 	19-01-2023 18:47 	00:02:22 
16177749723 	19-01-2023 19:03 	00:02:09 	Pravesh was on call. 
16178036890 	19-01-2023 19:30 	00:02:13 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, January 19, 2023 5:41:03 PM 
Subject: Release call report- 18th Jan 

Hi, 

Given below is the call report for 18th Jan. 95 calls were answered, 4 calls were missed and 5 calls went to voicemails. 

Incoming calls - 104 	Calls answered % - 91% 
			
Agent 	Calls answered 	Total Duration 	
Pravesh 	40 	02:28:05 	
Erah 	28 	01:59:42 	
Hannah 	27 	01:38:51 	
Grand Total 	95 	06:06:38 	
			
Missed calls - 4 			
caller number 	Call time (EST) 	call duration 	Remarks 
13399701965 	18-01-2023 11:41 	00:00:32 	Erah and Hannah were on call, Rang on pravesh extention but he answered another call at same time. 
15088731062 	18-01-2023 13:36 	00:00:04 	Call duration was short, was picked up later. 
15088731062 	18-01-2023 15:02 	00:00:09 	Call duration was short, Pravesh was available. 
15088682649 	18-01-2023 17:54 	00:02:46 	Rang on Erah and Hannah's extention, was answered later. Pravesh was on break. 
			
VM's - 5 			
caller number 	Call time (EST) 	call duration 	Remarks 
17742799792 	18-01-2023 10:17 	00:00:37 	Hannah was on call, Erah was trying to login on Weconnect. 
15084505270 	18-01-2023 11:42 	00:00:47 	All were on call. 
14014734999 	18-01-2023 18:39 	00:02:41 	Pravesh was on call, other's shift got over. 
15082157049 	18-01-2023 19:10 	00:02:33 	Pravesh was on call, other's shift got over. 
15088163888 	18-01-2023 19:11 	00:02:30 	Pravesh was on call, other's shift got over. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, January 19, 2023 11:59:28 AM 
Subject: Re: Release call report- 13th Jan 

Hi, 

The calls directly went to voicemails. 

Thanks, 
Gaurav 

From: "Pritish Nandi" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, January 18, 2023 9:58:16 PM 
Subject: Re: Release call report- 13th Jan 

Hi Gaurav, 

As per the EST time the shift ends at 1900 Hrs on Friday and the call which were missed are after 1900 hrs. Could you please advise which extention these calls came into because Pravesh's shift was over by that time. 

Regards, 
Pritish 

From: "gaurav yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, January 18, 2023 6:38:49 PM 
Subject: Release call report- 13th Jan 

Hi ma'am 

Given below is the report for 13th Jan 

Incoming calls - 94 	Call answered % - 88% 
			
Agent 	Calls answered 	Total call duration 	
Pravesh 	36 	03:01:05 	
Hannah 	24 	01:37:17 	
Pritish 	18 	01:50:17 	
Erah 	5 	00:30:06 	
Grand Total 	83 	06:58:45 	
			
VM's - 11 			
caller no. 	Call Time (EST) 	Call duration 	Remarks 
15086244700 	13-01-2023 11:30 	00:00:49 	Pravesh and Erah were on call, Hannah was checking emails. 
15083977434 	13-01-2023 11:33 	00:00:55 
17742761839 	13-01-2023 16:49 	00:00:08 	Pritish and Pravesh were on call, Hannah was doing confirmation calls. 
15084392755 	13-01-2023 16:59 	00:00:27 
17742451397 	13-01-2023 16:59 	00:00:40 
16174703657 	13-01-2023 17:14 	00:00:12 
19787603246 	13-01-2023 17:45 	00:00:50 	Pritish and Hannah were on call, Pravesh was on break. 
16175993107 	13-01-2023 17:50 	00:00:44 
14107086992 	13-01-2023 19:30 	00:00:34 	No Status of Pravesh on group, not logged in on Bria. 
15086678800 	13-01-2023 19:32 	00:00:26 
19788705058 	13-01-2023 19:48 	00:00:33 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, January 17, 2023 9:06:48 PM 
Subject: Re: Release call report- 16th Jan 

Hi Gaurav, 

This is only for yesterday, I asked u to send all reports since last report. Please send for 13, 14 and 15 as well 

Sent from my iPhone 

On 17 Jan 2023, at 20:31, Gaurav Yadav <[email-masked]> wrote: 

BQ_BEGIN

Hi, 

Given below is the call report for 16th Jan. 61 calls were answered, 1 call was missed and 1 call went to voicemail. 

	Total incoming calls - 63 	calls answered % - 97% 

	Agent 	Calls answered 	Total call duration 	
	Pravesh 	24 	01:40:13 	
	Hannah 	19 	01:07:06 	
	Erah 	18 	01:31:33 	
	Grand Total 	61 	04:18:52 	

	Missed calls - 1 		
	caller number 	Call time(EST) 	Call duration 	Remarks 
	16175288059 	16-01-2023 12:02 	00:00:20 	Everyone was available. 
				
	VM -1 			
	caller number 	Call time(EST) 	Call duration 	Remarks 
	17742581215 	16-01-2023 11:17 	00:00:35 	Pravesh and Erah were on call. Hannah was on break. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, January 13, 2023 7:09:50 PM 
Subject: Release call report- 12th Jan 

Hi, 

Given below is the call report for 12th Jan. 70 calls were answered, 8 calls were missed and 34 calls went to voicemails. 

				
	Total Incoming calls - 112 		Calls answered % - 62.5 
				
	Agents 	Calls answered 	Total Duration 	
	Erah 	45 	03:08:54 	
	Pravesh 	25 	01:34:39 	
	Grand Total 	70 	04:43:33 	
				
	Missed calls - 8 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	17852687932 	12-01-2023 14:36 	00:00:03 	Call duration was short. Pravesh was available. 
	14015397940 	12-01-2023 16:09 	00:00:09 
	17818016620 	12-01-2023 17:59 	00:00:30 	Pravesh was checking VM's, Erah shift got over,but there were missed calls on her extention. 
	16172436000 	12-01-2023 18:05 	00:00:11 
	16172436000 	12-01-2023 18:06 	00:00:30 
	17742751301 	12-01-2023 18:27 	00:00:18 
	17745124887 	12-01-2023 18:28 	00:00:18 
	15089862330 	12-01-2023 19:16 	00:00:24 	Pravesh was checking VM's. 
				
	Voicemails -34 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	14107086992 	12-01-2023 10:49 	00:00:45 	Erah was on call 
	17743295965 	12-01-2023 10:53 	00:00:12 
	17743295965 	12-01-2023 10:55 	00:00:08 
	17743295965 	12-01-2023 10:59 	00:00:08 
	19788700890 	12-01-2023 11:01 	00:00:12 
	16172759916 	12-01-2023 11:16 	00:00:09 
	16174290186 	12-01-2023 11:17 	00:00:04 
	17163521358 	12-01-2023 11:18 	00:00:29 
	19782737067 	12-01-2023 11:18 	00:00:08 
	15083311788 	12-01-2023 12:04 	00:00:05 	Erah was on break. 
	15083311788 	12-01-2023 12:23 	00:00:05 	Erah was on call 
	16179223460 	12-01-2023 12:32 	00:01:16 
	16175100036 	12-01-2023 12:37 	00:00:11 
	15083311788 	12-01-2023 12:42 	00:00:08 
	15088640667 	12-01-2023 12:43 	00:00:29 
	16175100036 	12-01-2023 13:36 	00:00:38 	Erah was on call, Pravesh was doing VM's 
	17742392257 	12-01-2023 13:38 	00:00:40 
	17742392257 	12-01-2023 13:42 	00:00:30 
	15088647662 	12-01-2023 15:22 	00:00:30 	Pravesh was on call, Erah was available. 
	15082462247 	12-01-2023 15:50 	00:00:26 	Erah was on call, Pravesh was on break. 
	17742580293 	12-01-2023 15:50 	00:00:07 
	17742580293 	12-01-2023 15:53 	00:00:07 
	15087694403 	12-01-2023 15:56 	00:00:14 	Erah was available, Pravesh was on break. 
	15084981668 	12-01-2023 16:08 	00:01:11 	Erah and Pravesh both were on call. 
	15087366168 	12-01-2023 16:14 	00:00:44 	Erah was on call, Pravesh was calling a customer. 
	anonymous 	12-01-2023 16:15 	00:00:09 	Erah was on call, Pravesh was calling a customer. 
	16178754880 	12-01-2023 17:04 	00:00:09 	Erah was available, Pravesh was on break. 
	16178754880 	12-01-2023 17:12 	00:00:02 	Erah was on call, Pravesh was on break. 
	15088537802 	12-01-2023 17:15 	00:00:41 	Erah was on call, Pravesh was on break. 
	16172436000 	12-01-2023 18:03 	00:00:07 	Pravesh was checking VM's 
	17818016620 	12-01-2023 18:03 	00:00:34 	Pravesh was checking VM's 
	15085774566 	12-01-2023 19:10 	00:00:09 	Pravesh was on call. 
	19784076549 	12-01-2023 19:17 	00:00:41 	Pravesh was checking VM's. 
	19788338198 	12-01-2023 19:19 	00:00:26 	Pravesh was checking VM's. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, January 12, 2023 3:05:34 PM 
Subject: Release call report- 11th Jan 

Hi, 

Given below is the call report for 11th Jan. 92 calls were answered, 6 calls were missed and 22 calls went to voicemails. 

	
Total Incoming calls - 120 
	Calls answered % - 76% 	
				
	Agents 	Calls answered 	Total call duration 	
	Hannah 	43 	02:55:41 	
	Pravesh 	38 	02:37:43 	
	Pritish 	11 	01:27:36 	
	Grand Total 	92 	07:01:00 	

	Missed calls - 6 		
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15086480195 	11-01-2023 11:02 	00:00:22 	Hannah and Pravesh were available, Pritish was on OB call. 
	19787602152 	11-01-2023 11:55 	00:01:30 	Pravesh was on call, Hannah was available. 
	15084984830 	11-01-2023 11:57 	00:01:30 
	16176862318 	11-01-2023 11:56 	00:01:30 
	19787602152 	11-01-2023 12:03 	00:01:30 
	anonymous 	11-01-2023 17:02 	00:01:06 	Pravesh and Pritish were available, Hannah was doing VM's. 
				
	Voicemails - 22 		
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15086480195 	11-01-2023 10:06 	00:00:13 	Hannah was on call, Pritish was doing confirmations 
	15086480195 	11-01-2023 10:08 	00:00:48 
	19783925957 	11-01-2023 10:12 	00:00:43 	Hannah was available. 
	15087524727 	11-01-2023 10:14 	00:00:40 
	15087524727 	11-01-2023 10:18 	00:00:10 
	17817064800 	11-01-2023 10:23 	00:00:47 	Hannah was on call, Pritish was doing confirmations 
	15087524727 	11-01-2023 10:25 	00:00:36 
	18624380333 	11-01-2023 10:27 	00:00:09 
	18624380333 	11-01-2023 10:30 	00:00:44 
	17742910292 	11-01-2023 10:36 	00:00:39 
	19788955205 	11-01-2023 10:42 	00:00:40 
	19209018484 	11-01-2023 10:42 	00:00:11 
	17743180296 	11-01-2023 10:43 	00:00:10 
	15083208189 	11-01-2023 11:36 	00:00:42 	Hannah and Pravesh were on call. 
	15083416366 	11-01-2023 11:59 	00:00:33 	Pravesh was on call, Hannah was available. 
	16176862318 	11-01-2023 12:00 	00:00:43 	Pravesh was on call, Hannah was available. 
	15085617558 	11-01-2023 12:40 	00:00:07 	Pravesh and Hannah were on call. Pritish was on break. 
	15083341000 	11-01-2023 13:49 	00:00:34 	Pravesh and Pritish were on call, Hannah was on break. 
	15085231138 	11-01-2023 17:47 	00:00:44 	Pritish and Hannah were on call, and Pravesh was on break. 
	15086252069 	11-01-2023 18:58 	00:00:09 	Pravesh was on call. 
	15083311788 	11-01-2023 19:56 	00:00:10 
	15085235561 	11-01-2023 19:56 	00:00:08 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, January 11, 2023 5:37:59 PM 
Subject: Release call report- 10th Jan 

Hi, 
Given below is the call report for 10th Jan. 15 calls were answered, and 19 calls went to voicemails. 

	Total Incoming calls - 34 		Calls answered % -42% 

	Agents 	Calls answered 	Total Call duration 	
	Hannah 	15 	00:52:43 	

	VM 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15082510405 	10-01-2023 11:23 	00:00:13 	Hannah was on call 
	16174174001 	10-01-2023 11:24 	00:00:45 	Hannah was on call 
	15082411083 	10-01-2023 11:39 	00:00:43 	Hannah was on break 
	15087362420 	10-01-2023 11:41 	00:00:09 	Hannah was on break 
	19788338198 	10-01-2023 14:21 	00:00:24 	Hannah was doing VM's 
	15088731628 	10-01-2023 14:37 	00:00:33 
	15083358925 	10-01-2023 14:55 	00:00:48 
	15087367504 	10-01-2023 15:00 	00:00:16 
	19782737067 	10-01-2023 15:01 	00:00:43 
	15088731628 	10-01-2023 15:11 	00:00:30 
	16176505715 	10-01-2023 15:31 	00:00:08 
	16175957679 	10-01-2023 15:54 	00:00:43 	Hannah was doing confirmation calls 
	16175957679 	10-01-2023 15:57 	00:00:38 
	18054535035 	10-01-2023 16:13 	00:00:12 
	17742530585 	10-01-2023 16:20 	00:00:41 
	16178945552 	10-01-2023 17:13 	00:00:13 	Hannah was doing VM's 
	15083307377 	10-01-2023 17:14 	00:00:26 
	17744209611 	10-01-2023 17:21 	00:00:05 
	15082083647 	10-01-2023 17:23 	00:00:07 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 29, 2022 2:07:44 PM 
Subject: Release call report- 28th Dec 

Hi, 
Given below is the call report for 28th Dec. 97 calls were answered, 1 were missed and 63 calls went to voicemails. 

	Total incoming calls - 161 		Calls answered % - 60% 
					
	Name 	Calls answered 	Total Call duration 		
	Pravesh 	50 	03:20:53 		
	Pritish 	29 	02:48:14 		
	Hannah 	18 	01:03:07 		
	Grand Total 	97 	07:12:14 		
					
	Missed calls - 1 				
	caller number 	Call time (EST) 	Duration 	Remarks 	
	15084985122 	28-12-2022 12:57 	00:00:36 	Pritish and Pravesh were facing issues with Bria, Hannah was doing VM's 	
					
	VM - 63 				
	caller number 	Call time (EST) 	Duration 	Remarks 	
	19785497408 	28-12-2022 10:05 	00:00:47 	Hannah and Pritish were on call. 	
	19788750991 	28-12-2022 10:13 	00:00:11 	
	19784074911 	28-12-2022 10:24 	00:00:38 	
	19788210964 	28-12-2022 11:09 	00:00:34 	Pravesh was on call, Hannah was on break and Pritish was on OB Call. 	
	14133207971 	28-12-2022 11:12 	00:00:44 	
	14133207971 	28-12-2022 11:15 	00:00:36 	
	15082843858 	28-12-2022 11:19 	00:00:41 	Pravesh was on call, Hannah was doing VM's and Pritish was on OB Call. 	
	19788551929 	28-12-2022 11:26 	00:00:36 	
	14045090334 	28-12-2022 11:27 	00:00:11 	
	16179329206 	28-12-2022 11:29 	00:00:18 	
	15087373497 	28-12-2022 11:30 	00:00:12 	
	15082843858 	28-12-2022 11:33 	00:00:39 	Pravesh and Hannah were on call, Pritish was on OB call. 	
	16175480778 	28-12-2022 11:40 	00:00:39 	All were on call. 	
	17742580293 	28-12-2022 11:43 	00:00:10 	Hannah and Pravesh were on call. Pritish was sorting a client situation. 	
	19785688918 	28-12-2022 11:47 	00:00:45 	Pravesh was on call, Hannah was doing VM's and Pritish was sorting a client situation. 	
	15083412674 	28-12-2022 11:48 	00:00:12 	
	15084787286 	28-12-2022 11:51 	00:00:29 	
	15084985122 	28-12-2022 11:55 	00:00:47 	
	15083806541 	28-12-2022 11:55 	00:00:12 	
	15082728292 	28-12-2022 11:55 	00:00:07 	
	15083415296 	28-12-2022 11:58 	00:00:09 	
	15084009155 	28-12-2022 12:01 	00:00:26 	
	15084009155 	28-12-2022 12:04 	00:00:54 	
	15083415296 	28-12-2022 12:07 	00:00:34 	
	19788551929 	28-12-2022 12:07 	00:00:05 	
	14045090334 	28-12-2022 12:15 	00:00:13 	
	15089834082 	28-12-2022 12:20 	00:00:08 	
	15083806628 	28-12-2022 12:22 	00:00:10 	
	17742546806 	28-12-2022 12:26 	00:00:14 	
	15085235561 	28-12-2022 12:27 	00:00:13 	
	15082728292 	28-12-2022 12:29 	00:00:12 	
	17742546806 	28-12-2022 12:29 	00:00:12 	
	19083104351 	28-12-2022 12:31 	00:00:08 	
	15082728292 	28-12-2022 12:32 	00:00:49 	Pritish and Pravesh were on call, Hannah was doing VM's 	
	16175841584 	28-12-2022 12:40 	00:00:48 	
	18609194959 	28-12-2022 12:45 	00:00:13 	
	15083678034 	28-12-2022 12:53 	00:00:09 	Pritish and Pravesh were facing issues with Bria, Hannah was doing VM's 	
	15083308379 	28-12-2022 12:53 	00:00:09 	
	18609194959 	28-12-2022 12:54 	00:00:25 	
	15088781059 	28-12-2022 12:54 	00:00:05 	
	15084399266 	28-12-2022 12:55 	00:00:38 	
	15083308379 	28-12-2022 12:56 	00:00:30 	
	17817064800 	28-12-2022 12:58 	00:00:29 	
	19786210520 	28-12-2022 12:59 	00:00:44 	
	15084985122 	28-12-2022 13:01 	00:00:50 	
	17742546806 	28-12-2022 13:03 	00:00:30 	
	19786210520 	28-12-2022 13:03 	00:00:24 	
	16173045941 	28-12-2022 13:20 	00:00:11 	Pritish was on a call, Pravesh was restarting his PC and Hannah was on VM's 	
	15088781059 	28-12-2022 13:23 	00:00:10 	
	18576360740 	28-12-2022 13:25 	00:00:34 	
	15089440807 	28-12-2022 13:33 	00:00:46 	Pritish and Pravesh were on call, Hannah was doing VM's 	
	16176975267 	28-12-2022 14:09 	00:00:13 	Pritish was calling a client, Pravesh was on call and Hannah was on break. 	
	anonymous 	28-12-2022 14:36 	00:00:10 	Pritish was on call, Pravesh was on break and Hannah was doing VM's 	
	17745700144 	28-12-2022 15:10 	00:00:08 	Pritish and Pravesh were on call, Hannah was doing VM's 	
	15087359117 	28-12-2022 15:14 	00:00:12 	
	15082720801 	28-12-2022 15:38 	00:01:07 	Pritish and Pravesh were on call, Hannah was doing confirmation calls. 	
	15085604375 	28-12-2022 16:24 	00:00:10 	Pritish was on call, Pravesh was on break and Hannah was doing confirmations. 	
	14133648693 	28-12-2022 18:46 	00:00:55 	Pravesh was on call. 	
	17818838837 	28-12-2022 18:48 	00:00:09 	
	17817064800 	28-12-2022 18:48 	00:00:42 	Pravesh was calling Frontdesk. 	
	17818838837 	28-12-2022 18:51 	00:00:44 	
	17818838837 	28-12-2022 19:01 	00:00:03 	
	15089047532 	28-12-2022 19:08 	00:00:12 	Pravesh was on call. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, December 23, 2022 7:46:08 PM 
Subject: Release call report- 22nd Dec 

Hi, 
Given below is the call report for 22nd Dec. 54 calls were answered, 4 were missed and 45 calls went to voicemails. 

	Total incoming calls - 103 	Calls answered % - 52 % 	
				
	Agents 	Calls answered 	Total call duration 	
	Erah 	32 	02:21:44 	
	Pravesh 	22 	01:49:00 	
	Grand Total 	54 	04:10:44 	
				
	Missed calls - 4 		
	caller number 	Call time 	Duration 	Remarks 
	15087357616 	22-12-2022 14:13 	00:00:27 	Erah was on call, Pravesh was available. 
	15086853895 	22-12-2022 16:23 	00:01:30 	Pravesh was on call, Erah was on break. 
	17817718847 	22-12-2022 16:27 	00:00:08 	Pravesh was on call, Erah was on break. 
	15083341000 	22-12-2022 16:32 	00:01:30 	Pravesh was on call, Erah was on break. 
				
	Voicemails- 45 		
	caller number 	Call time 	Duration 	Remarks 
	15084543697 	22-12-2022 10:03 	00:00:37 	Erah was on a call. 
	19788708075 	22-12-2022 10:07 	00:00:39 	Erah was on a call. 
	15083350940 	22-12-2022 10:53 	00:00:40 	Erah was available. 
	16039694521 	22-12-2022 10:53 	00:00:42 	Erah was available. 
	19788704854 	22-12-2022 11:20 	00:00:30 	Erah was on a call. 
	18572223485 	22-12-2022 11:22 	00:00:12 
	15087691369 	22-12-2022 11:27 	00:00:14 
	15087691369 	22-12-2022 11:30 	00:00:43 
	17749999022 	22-12-2022 11:34 	00:00:37 	Erah was calling a client. 
	19788704854 	22-12-2022 11:46 	00:00:04 
	16179019773 	22-12-2022 11:47 	00:00:33 
	19788704854 	22-12-2022 12:08 	00:00:38 	Erah was on a call. 
	17742704251 	22-12-2022 12:17 	00:00:35 
	15084543697 	22-12-2022 13:19 	00:00:09 	Erah and Pravesh both were on call. 
	15083341000 	22-12-2022 13:59 	00:00:12 	Erah was on call, Pravesh was doing VM's. 
	15089440090 	22-12-2022 13:59 	00:00:45 	Erah was on call, Pravesh was doing VM's. 
	17742392636 	22-12-2022 14:58 	00:00:40 	Pravesh was on call, Erah was calling a client. 
	19788536506 	22-12-2022 14:59 	00:00:41 	Pravesh was on call, Erah was calling a client. 
	16035400485 	22-12-2022 15:33 	00:00:11 	Erah was on call, Pravesh was on break. 
	17742530168 	22-12-2022 15:53 	00:00:29 
	17742880192 	22-12-2022 15:55 	00:00:33 
	15083693099 	22-12-2022 16:04 	00:00:04 	Pravesh was on call, Erah was on break. 
	14014873706 	22-12-2022 16:13 	00:00:12 
	17817718847 	22-12-2022 16:17 	00:00:12 
	16175131667 	22-12-2022 16:18 	00:00:13 
	17817718847 	22-12-2022 16:19 	00:00:30 
	15086853895 	22-12-2022 16:22 	00:00:07 
	17817718847 	22-12-2022 16:22 	00:00:04 
	16175131667 	22-12-2022 16:22 	00:00:09 
	17817718847 	22-12-2022 16:24 	00:00:04 
	17817718847 	22-12-2022 16:27 	00:00:04 
	15083341000 	22-12-2022 16:29 	00:00:12 
	17817718847 	22-12-2022 16:30 	00:00:03 
	15082506319 	22-12-2022 16:38 	00:00:34 
	16175131667 	22-12-2022 16:56 	00:00:12 
	15085617558 	22-12-2022 17:29 	00:00:09 	Pravesh was on break, Erah was available. 
	16035400485 	22-12-2022 17:29 	00:00:38 
	15084543697 	22-12-2022 17:45 	00:00:27 	Pravesh was on break, Erah was calling a client. 
	19788536506 	22-12-2022 17:49 	00:00:07 
	15084508677 	22-12-2022 18:39 	00:00:27 	Pravesh was doing VM's 
	15088870656 	22-12-2022 18:58 	00:00:08 
	19788536506 	22-12-2022 19:05 	00:00:10 
	15082462601 	22-12-2022 19:08 	00:00:13 
	19788536506 	22-12-2022 19:10 	00:00:03 
	15083538024 	22-12-2022 20:30 	00:00:12 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 22, 2022 5:36:42 PM 
Subject: Release call report- 21st Dec 

Hi, 
Given below is the call report for 21st Dec. 63 calls were answered, and 2 calls went to voicemails. 

	Total Incoming calls - 65 	Calls answered % - 97% 

	Agent 	Calls answered 	Total Call duration 	
	Pravesh 	31 	02:15:47 	
	Hannah 	21 	01:29:59 	
	Erah 	11 	01:08:01 	
	Grand Total 	63 	04:53:47 	
				
	Voicemails -2 		
	caller number 	Call time (EST) 	Call duration 	Remarks 
	17818612460 	21-12-2022 13:23 	00:00:35 	Hannah and Erah were on call, Pravesh was available. 
	15085662994 	21-12-2022 18:33 	00:00:45 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, December 21, 2022 5:55:50 PM 
Subject: Release call report- 20th Dec 

Hi, 
Given below is the call report for 20th Dec. 12 calls were answered, and 12 calls went to voicemails. 

	Incoming calls - 24 		Calls answered % - 50% 
				
	Name 	Calls answered 	Total Call Duration 	
	Hannah 	12 	01:10:30 	
	Grand Total 	12 	01:10:30 	
				
	Voicemails - 12 			
	caller number 	Call time (EST) 	call duration 	Remarks 
	17815725703 	20-12-2022 09:00 	00:01:06 	Hannah was working on voicemails. 
	16174777374 	20-12-2022 13:41 	00:00:33 	Hannah was on a break. 
	15082025070 	20-12-2022 14:56 	00:00:13 	Hannah was replying to an email. 
	17742761122 	20-12-2022 16:37 	00:00:08 	Hannah was doing confirmation calls. 
	16173127309 	20-12-2022 16:44 	00:00:43 
	17038888376 	20-12-2022 16:48 	00:00:09 
	15084543697 	20-12-2022 16:59 	00:00:10 
	12035810696 	20-12-2022 17:02 	00:00:12 
	18457054197 	20-12-2022 17:07 	00:00:01 
	17742426067 	20-12-2022 17:46 	00:00:43 	Hannah was on break. 
	17746330397 	20-12-2022 18:20 	00:00:34 	Hannah's shift got over. 
	16034905111 	20-12-2022 18:21 	00:00:09 	Hannah's shift got over. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, December 20, 2022 6:49:16 PM 
Subject: Re: Release call report- 19th Dec 

Hi, 
Total Duration means total time on calls. 

From: "Pritish Nandi" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, December 20, 2022 6:48:06 PM 
Subject: Re: Release call report- 19th Dec 

Hi Gaurav, 

Can you advise what does Total duration means. I was logged in an online yesterday for 5 hours or so but it says 55 mins. Is this the total call time? 

Regards, 
Pritish 

From: "gaurav yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, December 20, 2022 6:31:22 PM 
Subject: Release call report- 19th Dec 

Hi, 
Given below is the call report for 19th Dec. 66 calls were answered, 3 were missed and 14 calls went to voicemails. 

	Incoming calls - 83 		Calls answered % - 80% 

	Name 	Calls Answered 	Total Duration 	
	Pravesh 	28 	03:16:01 	
	Erah 	20 	02:24:23 	
	Hannah 	14 	00:42:04 	
	Pritish 	4 	00:55:25 	
	Grand Total 	66 	07:17:53 	
				
	Missed calls - 3 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	17744372240 	19-12-2022 09:47 	00:00:30 	Hannah took a short break and Erah was available. 
	17745124887 	19-12-2022 09:55 	00:00:15 	Erah was calling FD, Hannah was on call. 
	15086889026 	19-12-2022 12:41 	00:00:38 	Hannah and Erah were on call, Pravesh was available 
				
	Voicemails - 14 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	12076924177 	19-12-2022 11:12 	00:00:46 	Pravesh was on call, Erah was on call and Hannah was on break. 
	15082694589 	19-12-2022 12:51 	00:00:07 	Pravesh and Erah were on call, hannah reached Bria weekly limit. 
	18592703122 	19-12-2022 13:07 	00:00:41 	Hannah was on call, Pravesh was restarting Bria and Erah was calling a client 
	15089305781 	19-12-2022 13:15 	00:00:42 
	15086889026 	19-12-2022 13:21 	00:00:07 
	12035213838 	19-12-2022 16:47 	00:00:08 	Erah and Pravesh were on call, No status of Hannah on group. 
	17817189837 	19-12-2022 16:47 	00:00:30 
	17817189837 	19-12-2022 16:51 	00:00:50 
	15082827676 	19-12-2022 16:51 	00:00:13 
	15084983749 	19-12-2022 16:52 	00:00:32 
	12035213838 	19-12-2022 16:52 	00:00:06 
	13156578569 	19-12-2022 16:56 	00:00:47 
	17817189837 	19-12-2022 16:57 	00:00:40 
	18592703122 	19-12-2022 16:59 	00:00:27 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, December 16, 2022 6:37:03 PM 
Subject: Release call report- 15th Dec 

Hi, 
Given below is the call report for 15th Dec. 56 calls were answered, 2 were missed and 26 calls went to voicemails. 

	Total Incoming calls -84 	Calls answered % - 67% 
				
	Agent 	Calls answered 	Total Duration 	
	Erah 	35 	03:21:49 	
	Pravesh 	21 	01:54:13 	
	Grand Total 	56 	05:16:02 	
				
	Missed calls - 2 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	17745638379 	15-12-2022 09:45 	00:00:03 	Call Duration was short, Erah was available. 
	15082028274 	15-12-2022 17:33 	00:00:30 	Pravesh was on break, Erah was available. 
				
	Voicemails - 26 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	16179685388 	15-12-2022 10:07 	00:00:12 	Erah was on call. 
	19787290470 	15-12-2022 10:14 	00:00:38 	Erah was calling front desk. 
	19788550697 	15-12-2022 10:18 	00:00:11 	Erah was on call. 
	15088264526 	15-12-2022 10:19 	00:00:14 
	15088264526 	15-12-2022 10:22 	00:00:08 
	12033143255 	15-12-2022 10:24 	00:00:28 
	12064302676 	15-12-2022 10:36 	00:00:33 
	16178355533 	15-12-2022 10:37 	00:00:43 
	17745737657 	15-12-2022 10:47 	00:00:25 	Erah was available. 
	17742777734 	15-12-2022 11:20 	00:00:09 	Erah was on call. 
	19786181468 	15-12-2022 11:22 	00:00:35 
	15085747511 	15-12-2022 11:31 	00:00:08 
	15085747511 	15-12-2022 11:33 	00:00:05 
	15089325757 	15-12-2022 11:38 	00:00:03 
	15085177849 	15-12-2022 11:40 	00:00:31 
	15085747511 	15-12-2022 11:45 	00:00:08 
	19786181468 	15-12-2022 11:48 	00:00:13 
	17742777734 	15-12-2022 11:57 	00:00:11 
	15084145955 	15-12-2022 12:25 	00:00:36 
	16176979424 	15-12-2022 12:34 	00:00:09 
	16176979424 	15-12-2022 12:38 	00:00:24 
	17745737657 	15-12-2022 13:58 	00:00:07 	Erah and Pravesh both were on call. 
	15089325757 	15-12-2022 13:59 	00:00:40 
	17744371574 	15-12-2022 14:06 	00:00:10 	Pravesh was on call, Erah was available. 
	15084800696 	15-12-2022 14:34 	00:00:28 	Erah was on call, Pravesh was doing VM's. 
	19788708075 	15-12-2022 14:52 	00:00:11 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 15, 2022 7:17:58 PM 
Subject: Release call report- 14th Dec 

Hi, 
Given below is the call report for 14th Dec. 47 calls were answered, 32 calls went to voicemails. 

< 

	Total Incoming calls- 79 	Calls answered % - 59% 	
					
	Agent 	Calls answered 	Total Duration 		
	Pravesh 	34 	02:07:05 		
	Erah 	13 	01:24:20 		
	Grand Total 	47 	03:31:25 		
					
	voicemails- 32 				
	caller number 	Call time(EST) 	Call duration 	Remarks 	
	15089862330 	14-12-2022 10:48 	00:00:37 	Erah was on call. 	
	17745351994 	14-12-2022 10:53 	00:00:12 	
	15086671156 	14-12-2022 10:54 	00:00:33 	
	15082464813 	14-12-2022 10:55 	00:00:42 	
	17743642919 	14-12-2022 11:10 	00:00:30 	Erah was checking email, Pravesh was on call. 	
	19788958407 	14-12-2022 11:32 	00:00:36 	Erah was checking email,Pravesh was calling a customer. 	
	15086671156 	14-12-2022 11:35 	00:00:06 	
	18609618470 	14-12-2022 11:42 	00:00:43 	
	15082778044 	14-12-2022 11:43 	00:00:27 	
	18609618470 	14-12-2022 11:45 	00:00:31 	Erah was checking emails, Pravesh was on break. 	
	17818016620 	14-12-2022 11:50 	00:00:43 	Erah was checking email, Pravesh was on call. 	
	19732242004 	14-12-2022 11:58 	00:00:34 	Erah was on emails, Pravesh was available. 	
	15088081593 	14-12-2022 12:11 	00:00:15 	Erah was checking email, Pravesh was on call. 	
	15084799644 	14-12-2022 12:17 	00:00:36 	
	15088081593 	14-12-2022 12:18 	00:00:11 	
	15088731101 	14-12-2022 12:29 

BQ_END