Subject: LSM Automation Report - 21st Jan to 27th Jan
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Cc: Bidipta Dutta <[email-masked]>, Apoorv Joshi <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 28 Jan 2023 00:55:53 -0700 (MST)

Hi All, 
Given below is the LSM Automation update from 21st Jan to 27th Jan. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	10455 		51% 		37% 		387 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	Grand Total 
Mohammed yahya 	30 	70 	96 	58 	111 	88 	64 	517 
Safa Mursel 	81 	57 	94 		4 	9 		245 
Anas Saeed 	69 	89 	100 	103 	68 	49 	39 	517 
Aseel Qiad 	66 			87 	90 	109 	121 	473 
Zeina Sheban 	17 	43 	25 		13 	28 	38 	164 
Marah Bishany 	28 	41 	37 	27 	13 		20 	166 
Zaid Ahmad 	27 		30 	44 	38 		43 	182 
Grand Total 	318 	300 	382 	319 	337 	283 	325 	2264 
								
Other % 								
								
Other % 	Date 							
Name 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	
Mohammed yahya 	7% 	19% 	18% 	12% 	16% 	22% 	31% 	
Safa Mursel 	14% 	18% 	11% 					
Anas Saeed 	10% 	13% 	16% 	15% 	9% 	10% 	13% 	
Aseel Qiad 	11% 			7% 	10% 	11% 	12% 	
Zeina Sheban 		5% 						
Marah Bishany 								
Zaid Ahmad 	15% 				3% 			
								
FCR % 								
								
FCR % 	Date 							
Name 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	
Mohammed yahya 	33% 	50% 	43% 	48% 	55% 	51% 	39% 	
Safa Mursel 	37% 	23% 	51% 					
Anas Saeed 	58% 	42% 	48% 	40% 	53% 	45% 	44% 	
Aseel Qiad 	32% 			29% 	38% 	33% 	21% 	
Zeina Sheban 		40% 				7% 	8% 	
Marah Bishany 								
Zaid Ahmad 	26% 			18% 	24% 		12% 	
								
DSAT received by Scenario Last week(Survey received time) 			
								
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 					
Returns and Refund 	65 	25 	38% 					
Click & Collect 	30 	12 	40% 					
Wrong Item Delivered 	19 	5 	26% 					
Delivery Related Within TAT 	18 	2 	11% 					
LMG 	18 	4 	22% 					
Damaged Delivery 	15 	7 	47% 					
Cancellation 	15 	2 	13% 					
Delivery Related Outside TAT 	7 	4 	57% 					
Order Not Found 	6 	2 	33% 					
Change Address or Phone Number 	6 	2 	33% 					
Feedback/Compliment 	5 	1 	20% 					
Other 	5 	2 	40% 					
Nil Pick 	4 	2 	50% 					
Forgot Password 	3 	2 	67% 					
Promo/Gift Card 	3 	1 	33% 					
Account Related 	3 	1 	33% 					
								
CSAT % 								
								
C-Sat 	Date 							
Name 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	27-Jan-2023 	
Mohammed yahya 	100% 	40% 	43% 			80% 	33% 	
Safa Mursel 	42% 	80% 	57% 		100% 			
Anas Saeed 	18% 	73% 	42% 	50% 	88% 	50% 		
Aseel Qiad 	50% 			10% 	44% 	88% 	50% 	
Zeina Sheban 		50% 	25% 		100% 	67% 	75% 	
Marah Bishany 	38% 	71% 	50% 	71% 	67% 			
Zaid Ahmad 	25% 		71% 	100% 	40% 		33% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, January 27, 2023 4:11:24 PM 
Subject: LSM Automation Report - 20th Jan to 26th Jan 

Hi All, 
Given below is the LSM Automation update from 20th Jan to 26th Jan. 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	10130 		50% 		37% 		390 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	Grand Total 
Mohammed yahya 	35 	30 	70 	96 	58 	111 	88 	488 
Safa Mursel 		81 	57 	94 		4 	9 	245 
Anas Saeed 	17 	69 	89 	100 	103 	68 	49 	495 
Aseel Qiad 	100 	66 			87 	90 	109 	452 
Zeina Sheban 	25 	17 	43 	25 		13 	28 	151 
Marah Bishany 	24 	28 	41 	37 	27 	13 		170 
Zaid Ahmad 	47 	27 		30 	44 	38 		186 
Grand Total 	248 	318 	300 	382 	319 	337 	283 	2187 
								
Other % 								
								
Other % 	Date 							
Name 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	
Mohammed yahya 	20% 	7% 	19% 	18% 	12% 	16% 	22% 	
Safa Mursel 		14% 	18% 	11% 				
Anas Saeed 	18% 	10% 	13% 	16% 	15% 	9% 	10% 	
Aseel Qiad 	9% 	11% 			7% 	10% 	11% 	
Zeina Sheban 	4% 		5% 					
Marah Bishany 								
Zaid Ahmad 	4% 	15% 				3% 		
								
FCR % 								
								
FCR % 	Date 							
Name 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	
Mohammed yahya 	43% 	33% 	49% 	42% 	48% 	50% 	45% 	
Safa Mursel 		37% 	23% 	51% 				
Anas Saeed 	41% 	58% 	42% 	48% 	41% 	53% 	41% 	
Aseel Qiad 	34% 	32% 			29% 	27% 	34% 	
Zeina Sheban 	16% 		40% 				7% 	
Marah Bishany 								
Zaid Ahmad 	26% 	26% 			18% 	26% 		
								
DSAT received by Scenario Last week(Survey received time) 			
								
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 					
Returns and Refund 	67 	26 	39% 					
Click & Collect 	33 	12 	36% 					
Wrong Item Delivered 	19 	6 	32% 					
Delivery Related Within TAT 	19 	2 	11% 					
Damaged Delivery 	16 	7 	44% 					
Cancellation 	14 	2 	14% 					
LMG 	14 	3 	21% 					
Order Not Found 	9 	5 	56% 					
Feedback/Compliment 	8 	1 	13% 					
Delivery Related Outside TAT 	7 	4 	57% 					
Change Address or Phone Number 	6 	2 	33% 					
Other 	4 	2 	50% 					
Promo/Gift Card 	3 	1 	33% 					
Forgot Password 	3 	2 	67% 					
Nil Pick 	3 	2 	67% 					
Account Related 	3 	1 	33% 					
Partial Delivery 	2 	1 	50% 					
								
CSAT % 								
								
C-Sat 	Date 							
Name 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	26-Jan-2023 	
Mohammed yahya 	100% 	100% 	40% 	43% 			67% 	
Safa Mursel 		42% 	75% 	67% 		100% 		
Anas Saeed 	33% 	18% 	73% 	42% 	50% 	80% 	50% 	
Aseel Qiad 	50% 	50% 			10% 	44% 	86% 	
Zeina Sheban 	75% 		57% 	25% 		100% 	50% 	
Marah Bishany 	40% 	43% 	71% 	50% 	71% 	67% 		
Zaid Ahmad 	43% 	25% 		71% 	100% 	40% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, January 26, 2023 1:49:46 PM 
Subject: LSM Automation Report - 19th Jan to 25th Jan 

Hi All, 
Given below is the LSM Automation update from 19th Jan to 25th Jan. 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	9847 		50% 		37% 		394 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	Grand Total 
Mohammed yahya 	92 	35 	30 	70 	96 	58 	111 	492 
Safa Mursel 	23 		81 	57 	94 		4 	259 
Anas Saeed 	90 	17 	69 	89 	100 	103 	68 	536 
Aseel Qiad 	107 	100 	66 			87 	90 	450 
Zeina Sheban 	53 	25 	17 	43 	25 		13 	176 
Marah Bishany 		24 	28 	41 	37 	27 	13 	170 
Zaid Ahmad 	49 	47 	27 		30 	44 	38 	235 
Grand Total 	414 	248 	318 	300 	382 	319 	337 	2318 
								
Other % 								
								
Other % 	Date 							
Name 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	
Mohammed yahya 	21% 	20% 	7% 	19% 	18% 	12% 	16% 	
Safa Mursel 			14% 	18% 	11% 			
Anas Saeed 	9% 	18% 	10% 	13% 	16% 	15% 	9% 	
Aseel Qiad 	13% 	9% 	11% 			7% 	10% 	
Zeina Sheban 	6% 	4% 		5% 				
Marah Bishany 								
Zaid Ahmad 	4% 	4% 	15% 				3% 	
								
FCR % 								
								
FCR % 	Date 							
Name 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	
Mohammed yahya 	50% 	43% 	33% 	49% 	42% 	48% 	46% 	
Safa Mursel 			37% 	23% 	51% 			
Anas Saeed 	49% 	41% 	58% 	42% 	49% 	39% 	44% 	
Aseel Qiad 	21% 	34% 	32% 			22% 	28% 	
Zeina Sheban 	23% 	16% 		40% 				
Marah Bishany 								
Zaid Ahmad 	29% 	26% 	26% 			16% 	26% 	
								
DSAT received by Scenario Last week(Survey received time) 			
								
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 					
Returns and Refund 	73 	30 	41% 					
Click & Collect 	35 	11 	31% 					
Wrong Item Delivered 	21 	10 	48% 					
Delivery Related Within TAT 	20 	3 	15% 					
LMG 	17 	5 	29% 					
Damaged Delivery 	16 	5 	31% 					
Cancellation 	11 	1 	9% 					
Delivery Related Outside TAT 	10 	5 	50% 					
Order Not Found 	8 	3 	38% 					
Change Address or Phone Number 	6 	2 	33% 					
Nil Pick 	4 	3 	75% 					
Promo/Gift Card 	3 	1 	33% 					
Forgot Password 	2 	1 	50% 					

CSAT % 								
								
C-Sat 	Date 							
Name 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	25-Jan-2023 	
Mohammed yahya 	67% 	100% 	100% 	40% 	43% 			
Safa Mursel 	33% 		42% 	75% 	67% 		100% 	
Anas Saeed 	82% 	33% 	20% 	73% 	45% 	44% 	67% 	
Aseel Qiad 	76% 	50% 	50% 			10% 		
Zeina Sheban 	67% 	75% 		57% 	25% 		100% 	
Marah Bishany 		50% 	43% 	71% 	50% 	67% 	50% 	
Zaid Ahmad 	33% 	33% 	25% 		71% 	100% 	50% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, January 25, 2023 1:55:48 PM 
Subject: LSM Automation Report - 18th Jan to 24th Jan 

Hi All, 
Given below is the LSM Automation update from 18th Jan to 24th Jan. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	9510 		49% 		38% 		396 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	Grand Total 
Mohammed yahya 	111 	92 	35 	30 	70 	96 	58 	492 
Safa Mursel 	25 	23 		81 	57 	94 		280 
Anas Saeed 	112 	90 	17 	69 	89 	100 	103 	580 
Aseel Qiad 	110 	107 	100 	66 			87 	470 
Zeina Sheban 	31 	53 	25 	17 	43 	25 		194 
Marah Bishany 	29 		24 	28 	41 	37 	27 	186 
Zaid Ahmad 	39 	49 	47 	27 		30 	44 	236 
Grand Total 	457 	414 	248 	318 	300 	382 	319 	2438 
								
Other % 								
								
Other % 	Date 							
Name 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	
Mohammed yahya 	10% 	21% 	20% 	7% 	19% 	18% 	12% 	
Safa Mursel 				14% 	18% 	11% 		
Anas Saeed 	15% 	9% 	18% 	10% 	13% 	16% 	15% 	
Aseel Qiad 	5% 	13% 	9% 	11% 			7% 	
Zeina Sheban 		6% 	4% 		5% 			
Marah Bishany 								
Zaid Ahmad 		4% 	4% 	15% 				
								
FCR % 								
								
FCR % 	Date 							
Name 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	
Mohammed yahya 	52% 	50% 	43% 	33% 	49% 	40% 	38% 	
Safa Mursel 				37% 	23% 	43% 		
Anas Saeed 	46% 	49% 	41% 	58% 	43% 	45% 	35% 	
Aseel Qiad 	29% 	21% 	34% 	32% 			22% 	
Zeina Sheban 		23% 	16% 		42% 			
Marah Bishany 	7% 							
Zaid Ahmad 		29% 	26% 	26% 			16% 	
								
DSAT received by Scenario Last week(Survey received time) 			
								
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 					
Returns and Refund 	74 	27 	36% 					
Click & Collect 	38 	14 	37% 					
Delivery Related Within TAT 	23 	6 	26% 					
Wrong Item Delivered 	19 	9 	47% 					
LMG 	19 	6 	32% 					
Damaged Delivery 	13 	3 	23% 					
Cancellation 	13 	2 	15% 					
Delivery Related Outside TAT 	10 	5 	50% 					
Order Not Found 	9 	4 	44% 					
Nil Pick 	6 	3 	50% 					
Partial Delivery 	6 	1 	17% 					
Change Address or Phone Number 	5 	1 	20% 					
Promo/Gift Card 	4 	1 	25% 					
Forgot Password 	2 	1 	50% 					
								
CSAT % 								
								
C-Sat 	Date 							
Name 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	24-Jan-2023 	
Mohammed yahya 	58% 	67% 	100% 	100% 	40% 	25% 		
Safa Mursel 		33% 		36% 	75% 	60% 		
Anas Saeed 	44% 	82% 	33% 	20% 	70% 	50% 	43% 	
Aseel Qiad 	40% 	76% 	50% 	50% 				
Zeina Sheban 		60% 	75% 		60% 	25% 		
Marah Bishany 	25% 		50% 	43% 	83% 	50% 	50% 	
Zaid Ahmad 		33% 	33% 	25% 		71% 	100% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, January 24, 2023 2:05:45 PM 
Subject: LSM Automation Report - 17th Jan to 23rd Jan 

Hi All, 
Given below is the LSM Automation update from 17th Jan to 23rd Jan. 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	9191 		50% 		37% 		400 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 	Grand Total 	
Mohammed yahya 	117 	111 	92 	35 	30 	70 	96 	551 	
Safa Mursel 	33 	25 	23 		81 	57 	94 	313 	
Anas Saeed 	71 	112 	90 	17 	69 	89 	100 	548 	
Aseel Qiad 	109 	110 	107 	100 	66 			492 	
Zeina Sheban 		31 	53 	25 	17 	43 	25 	194 	
Marah Bishany 	64 	29 		24 	28 	41 	37 	223 	
Zaid Ahmad 	78 	39 	49 	47 	27 		30 	270 	
Grand Total 	472 	457 	414 	248 	318 	300 	382 	2591 	
									
Other % 									
									
Other % 	Date 								
Name 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 		
Mohammed yahya 	15% 	10% 	21% 	20% 	7% 	19% 	18% 		
Safa Mursel 					14% 	18% 	11% 		
Anas Saeed 	17% 	15% 	9% 	18% 	10% 	13% 	16% 		
Aseel Qiad 	8% 	5% 	13% 	9% 	11% 				
Zeina Sheban 			6% 	4% 		5% 			
Marah Bishany 	2% 								
Zaid Ahmad 	1% 		4% 	4% 	15% 				
									
FCR % 									
									
FCR % 	Date 								
Name 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 		
Mohammed yahya 	55% 	52% 	50% 	43% 	33% 	44% 	32% 		
Safa Mursel 	3% 				37% 	21% 	43% 		
Anas Saeed 	52% 	46% 	49% 	35% 	55% 	43% 	38% 		
Aseel Qiad 	21% 	29% 	21% 	34% 	32% 				
Zeina Sheban 			23% 	16% 		37% 			
Marah Bishany 	28% 	7% 							
Zaid Ahmad 	31% 		29% 	26% 	26% 				
									
DSAT received by Scenario Last week(Survey received time) 				
									
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 						
Returns and Refund 	79 	30 	38% 						
Click & Collect 	40 	16 	40% 						
Delivery Related Within TAT 	24 	9 	38% 						
Cancellation 	19 	3 	16% 						
LMG 	18 	6 	33% 						
Wrong Item Delivered 	17 	9 	53% 						
Damaged Delivery 	14 	4 	29% 						
Order Not Found 	11 	5 	45% 						
Delivery Related Outside TAT 	8 	5 	63% 						
Nil Pick 	6 	3 	50% 						
Partial Delivery 	6 	1 	17% 						
Promo/Gift Card 	4 	1 	25% 						
Account Related 	4 	2 	50% 						
Change Address or Phone Number 	3 	1 	33% 						
Other 	2 	1 	50% 						
									
CSAT % 									
									
C-Sat 	Date 								
Name 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	23-Jan-2023 		
Mohammed yahya 	44% 	55% 	67% 	100% 	100% 	50% 	33% 		
Safa Mursel 	33% 		33% 		50% 	75% 	100% 		
Anas Saeed 	40% 	44% 	82% 	33% 	25% 	75% 	33% 		
Aseel Qiad 	72% 	40% 	75% 	45% 	43% 				
Zeina Sheban 			60% 	100% 		60% 	100% 		
Marah Bishany 	57% 	25% 		50% 	40% 	75% 	50% 		
Zaid Ahmad 	50% 		38% 	40% 	25% 		80% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, January 23, 2023 2:12:21 PM 
Subject: LSM Automation Report - 16th Jan to 22nd Jan 

Hi All, 
Given below is the LSM Automation update from 16th Jan to 22nd Jan. 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	8809 		50% 		38% 		400 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	Grand Total 
Mohammed yahya 	145 	117 	111 	92 	35 	30 	70 	600 
Safa Mursel 	26 	33 	25 	23 		81 	57 	245 
Anas Saeed 	134 	71 	112 	90 	17 	69 	89 	582 
Aseel Qiad 	103 	109 	110 	107 	100 	66 		595 
Zeina Sheban 	31 		31 	53 	25 	17 	43 	200 
Marah Bishany 	16 	64 	29 		24 	28 	41 	202 
Zaid Ahmad 	45 	78 	39 	49 	47 	27 		285 
Grand Total 	500 	472 	457 	414 	248 	318 	300 	2709 
								
Other % 								
								
Other % 	Date 							
Name 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	
Mohammed yahya 	8% 	15% 	10% 	21% 	20% 	7% 	19% 	
Safa Mursel 						14% 	18% 	
Anas Saeed 	9% 	17% 	15% 	9% 	18% 	10% 	13% 	
Aseel Qiad 	5% 	8% 	5% 	13% 	9% 	11% 		
Zeina Sheban 				6% 	4% 		5% 	
Marah Bishany 		2% 						
Zaid Ahmad 		1% 		4% 	4% 	15% 		
								
FCR % 								
								
FCR % 	Date 							
Name 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	
Mohammed yahya 	58% 	55% 	52% 	50% 	43% 	23% 	34% 	
Safa Mursel 		3% 				33% 	21% 	
Anas Saeed 	46% 	52% 	46% 	49% 	47% 	58% 	39% 	
Aseel Qiad 	26% 	21% 	29% 	21% 	33% 	35% 		
Zeina Sheban 	6% 			23% 	16% 		37% 	
Marah Bishany 		28% 	7% 					
Zaid Ahmad 		31% 		29% 	26% 	33% 		
								
DSAT received by Scenario Last week(Survey received time) 			
								
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 					
Returns and Refund 	78 	27 	35% 					
Click & Collect 	41 	18 	44% 					
Delivery Related Within TAT 	26 	10 	38% 					
Cancellation 	20 	3 	15% 					
LMG 	16 	6 	38% 					
Wrong Item Delivered 	14 	6 	43% 					
Damaged Delivery 	13 	3 	23% 					
Order Not Found 	9 	5 	56% 					
Delivery Related Outside TAT 	9 	4 	44% 					
Nil Pick 	6 	3 	50% 					
Partial Delivery 	6 	1 	17% 					
Account Related 	4 	2 	50% 					
Change Address or Phone Number 	3 	1 	33% 					
Forgot Password 	2 	1 	50% 					
								
CSAT % 								
								
C-Sat 	Date 							
Name 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 	20-Jan-2023 	21-Jan-2023 	22-Jan-2023 	
Mohammed yahya 	42% 	44% 	55% 	67% 		100% 	67% 	
Safa Mursel 	29% 	33% 		33% 		50% 		
Anas Saeed 	30% 	25% 	44% 	82% 	33% 	25% 	60% 	
Aseel Qiad 	56% 	71% 	40% 	80% 	40% 	43% 		
Zeina Sheban 	40% 			60% 	100% 		50% 	
Marah Bishany 		57% 	25% 		50% 	50% 	100% 	
Zaid Ahmad 		50% 		43% 	40% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, January 20, 2023 5:16:47 PM 
Subject: LSM Automation Report - 13th Jan to 19th Jan 

Hi All, 
Given below is the LSM Automation update from 13th Jan to 19th Jan. 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	7943 		50% 		38% 		418 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 	Grand Total 	
Mohammed yahya 	114 	21 	127 	145 	117 	111 	92 	727 	
Safa Mursel 	58 	17 	35 	26 	33 	25 	23 	217 	
Anas Saeed 	85 	99 		134 	71 	112 	90 	591 	
Aseel Qiad 	30 	63 	104 	103 	109 	110 	107 	626 	
Zeina Sheban 	38 	32 	36 	31 		31 	53 	221 	
Marah Bishany 	25 	28 	43 	16 	64 	29 		205 	
Zaid Ahmad 	30 	33 		45 	78 	39 	49 	274 	
Grand Total 	380 	293 	345 	500 	472 	457 	414 	2861 	
									
Other % 									
									
Other % 	Date 								
Name 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 		
Mohammed yahya 	11% 	10% 	7% 	8% 	15% 	10% 	21% 		
Safa Mursel 	7% 	12% 							
Anas Saeed 	12% 	13% 		9% 	17% 	15% 	9% 		
Aseel Qiad 	13% 	2% 	12% 	5% 	8% 	5% 	13% 		
Zeina Sheban 	13% 	9% 	6% 				6% 		
Marah Bishany 			2% 		2% 				
Zaid Ahmad 		3% 			1% 		4% 		
									
FCR % 									
									
FCR % 	Date 								
Name 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 		
Mohammed yahya 	59% 	71% 	59% 	58% 	55% 	51% 	43% 		
Safa Mursel 	24% 	18% 			3% 				
Anas Saeed 	53% 	44% 		46% 	52% 	48% 	42% 		
Aseel Qiad 	40% 	32% 	41% 	26% 	21% 	23% 	20% 		
Zeina Sheban 	16% 	38% 	11% 	6% 			21% 		
Marah Bishany 	28% 		67% 		28% 	7% 			
Zaid Ahmad 		36% 			32% 		27% 		
									
DSAT received by Scenario Last week(Survey received time) 				
									
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 						
Returns and Refund 	82 	29 	35% 						
Click & Collect 	49 	16 	33% 						
Delivery Related Within TAT 	25 	8 	32% 						
Cancellation 	21 	4 	19% 						
Damaged Delivery 	16 	5 	31% 						
Delivery Related Outside TAT 	14 	7 	50% 						
Wrong Item Delivered 	13 	6 	46% 						
Order Not Found 	13 	7 	54% 						
LMG 	11 	5 	45% 						
Account Related 	7 	4 	57% 						
Nil Pick 	4 	1 	25% 						
Other 	4 	2 	50% 						
Promo/Gift Card 	3 	1 	33% 						
Forgot Password 	1 	1 	100% 						
									
CSAT % 									
									
C-Sat 	Date 								
Name 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 	19-Jan-2023 		
Mohammed yahya 	44% 		38% 	42% 	44% 	63% 	67% 		
Safa Mursel 	73% 	75% 	50% 	29% 	33% 		20% 		
Anas Saeed 	20% 	57% 		30% 	25% 	57% 	75% 		
Aseel Qiad 		60% 	26% 	53% 	71% 	36% 	82% 		
Zeina Sheban 	50% 	75% 	67% 	25% 			75% 		
Marah Bishany 	40% 		71% 		67% 	25% 			
Zaid Ahmad 	33% 	100% 			57% 		20% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, January 19, 2023 4:50:19 PM 
Subject: LSM Automation Report - 12th Jan to 18th Jan 

Hi All, 
Given below is the LSM Automation update from 12th Jan to 18th Jan. 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	7297 		50% 		40% 		405 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	12-Jan-2023 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 	Grand Total 	
Mohammed yahya 	116 	114 	21 	127 	145 			523 	
Safa Mursel 	58 	58 	17 	35 	26 	33 	25 	252 	
Anas Saeed 	125 	85 	99 		134 	71 	112 	626 	
Aseel Qiad 	118 	30 	63 	104 	103 	109 	110 	637 	
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 	53 	38 	32 	36 	31 		31 	221 	
Leen Fandi 									
Marah Bishany 		25 	28 	43 	16 	64 	29 	205 	
Pranjal Tripathi 									
Zaid Ahmad 	33 	30 	33 		45 	78 	39 	258 	
Grand Total 	503 	380 	293 	345 	500 	355 	346 	2722 	

									
Other % 									
									
Other % 	Date 								
Name 	12-Jan-2023 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 		
Mohammed yahya 	9% 	11% 	10% 	7% 	8% 				
Safa Mursel 		7% 	12% 						
Anas Saeed 	11% 	12% 	13% 		9% 	17% 	15% 		
Aseel Qiad 	10% 	13% 	2% 	12% 	5% 	8% 	5% 		
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 		13% 	9% 	6% 					
Leen Fandi 									
Marah Bishany 				2% 		2% 			
Pranjal Tripathi 									
Zaid Ahmad 			3% 			1% 			
									
FCR % 									
									
FCR % 	Date 								
Name 	12-Jan-2023 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 		
Mohammed yahya 	50% 	59% 	71% 	59% 	58% 				
Safa Mursel 	3% 	24% 	18% 						
Anas Saeed 	46% 	53% 	44% 		46% 	51% 	42% 		
Aseel Qiad 	33% 	40% 	32% 	41% 	26% 	20% 	20% 		
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 		16% 	38% 	11% 	6% 				
Leen Fandi 									
Marah Bishany 		28% 		67% 		23% 	7% 		
Pranjal Tripathi 									
Zaid Ahmad 			36% 			31% 			

DSAT received by Scenario Last week(Survey received time) 				
									
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 						
Returns and Refund 	98 	40 	41% 						
Click & Collect 	55 	17 	31% 						
Delivery Related Outside TAT 	27 	12 	44% 						
Delivery Related Within TAT 	22 	8 	36% 						
Cancellation 	19 	3 	16% 						
Wrong Item Delivered 	16 	6 	38% 						
Damaged Delivery 	15 	6 	40% 						
Order Not Found 	14 	5 	36% 						
LMG 	12 	5 	42% 						
Account Related 	11 	5 	45% 						
Feedback/Compliment 	10 	2 	20% 						
Partial Delivery 	5 	1 	20% 						
Change Address or Phone Number 	4 	2 	50% 						
Promo/Gift Card 	4 	3 	75% 						
Other 	4 	2 	50% 						
Forgot Password 	3 	1 	33% 						
Nil Pick 	2 	1 	50% 						
Tech Issue - Jira Resolved 	1 	1 	100% 						
									
CSAT % 									
									
C-Sat 	Date 								
Name 	12-Jan-2023 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	17-Jan-2023 	18-Jan-2023 		
Mohammed yahya 	38% 	38% 		40% 	42% 				
Safa Mursel 	57% 	73% 	75% 	50% 	29% 	50% 			
Anas Saeed 	63% 	20% 	57% 		38% 	25% 	40% 		
Aseel Qiad 	42% 		60% 	25% 	57% 	69% 	50% 		
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 	50% 	50% 	75% 	67% 	25% 				
Leen Fandi 									
Marah Bishany 		40% 		71% 		60% 	25% 		
Pranjal Tripathi 									
Zaid Ahmad 	100% 	33% 	100% 			67% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, January 17, 2023 1:41:34 PM 
Subject: LSM Automation Report - 10th Jan to 16th Jan 

Hi All, 
Given below is the LSM Automation update from 10th Jan to 16th Jan. 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	6594 		51% 		39% 		412 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	10-Jan-2023 	11-Jan-2023 	12-Jan-2023 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	Grand Total 
Mohammed yahya 	159 	125 	116 	114 	21 	127 	145 	807 
Safa Mursel 		33 	58 	58 	17 	35 	26 	227 
Anas Saeed 	132 	144 	125 	85 	99 		134 	719 
Aseel Qiad 	73 	120 	118 	30 	63 	104 	103 	611 
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 		48 	53 	38 	32 	36 	31 	238 
Leen Fandi 								
Marah Bishany 	28 	36 		25 	28 	43 	16 	176 
Pranjal Tripathi 								
Zaid Ahmad 	28 	24 	33 	30 	33 		45 	193 
Grand Total 	420 	530 	503 	380 	293 	345 	500 	2971 

								
Other % 								
								
Other % 	Date 							
Name 	10-Jan-2023 	11-Jan-2023 	12-Jan-2023 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	
Mohammed yahya 	7% 	7% 	9% 	11% 	10% 	7% 	8% 	
Safa Mursel 				7% 	12% 			
Anas Saeed 	9% 	15% 	11% 	12% 	13% 		9% 	
Aseel Qiad 	7% 	12% 	10% 	13% 	2% 	12% 	5% 	
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 				13% 	9% 	6% 		
Leen Fandi 								
Marah Bishany 						2% 		
Pranjal Tripathi 								
Zaid Ahmad 					3% 			
								
FCR % 								
								
FCR % 	Date 							
Name 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	11-Jan-2023 	12-Jan-2023 	
Mohammed yahya 	58% 	49% 	60% 	63% 	60% 	65% 	50% 	
Safa Mursel 			44% 				3% 	
Anas Saeed 	27% 	37% 	52% 	49% 	54% 	44% 	43% 	
Aseel Qiad 	30% 	18% 		35% 	21% 	30% 	31% 	
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 	64% 	53% 	25% 	35% 				
Leen Fandi 								
Marah Bishany 	41% 	2% 		21% 	4% 			
Pranjal Tripathi 								
Zaid Ahmad 								

DSAT received by Scenario Last week(Survey received time) 			
								
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 					
Returns and Refund 	86 	34 	40% 					
Click & Collect 	53 	16 	30% 					
Delivery Related Outside TAT 	26 	11 	42% 					
Delivery Related Within TAT 	19 	7 	37% 					
Wrong Item Delivered 	15 	6 	40% 					
Cancellation 	14 	2 	14% 					
Damaged Delivery 	13 	5 	38% 					
Order Not Found 	12 	4 	33% 					
LMG 	11 	4 	36% 					
Account Related 	9 	3 	33% 					
Feedback/Compliment 	8 	2 	25% 					
Partial Delivery 	5 	1 	20% 					
Promo/Gift Card 	4 	3 	75% 					
Change Address or Phone Number 	4 	2 	50% 					
Forgot Password 	3 	1 	33% 					
Other 	3 	1 	33% 					
Nil Pick 	2 	1 	50% 					

CSAT % 								
								
C-Sat 	Date 							
Name 	10-Jan-2023 	11-Jan-2023 	12-Jan-2023 	13-Jan-2023 	14-Jan-2023 	15-Jan-2023 	16-Jan-2023 	
Mohammed yahya 	36% 	83% 	29% 	43% 		50% 	17% 	
Safa Mursel 		67% 	67% 	70% 	67% 	67% 		
Anas Saeed 	54% 	33% 		20% 	67% 		25% 	
Aseel Qiad 		33% 	50% 		67% 	33% 		
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 		100% 	50% 	50% 	75% 	67% 	50% 	
Leen Fandi 								
Marah Bishany 		60% 		25% 		100% 		
Pranjal Tripathi 								
Zaid Ahmad 		50% 	100% 	50% 	100% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, January 13, 2023 1:48:50 PM 
Subject: LSM Automation Report - 6th Jan to 12th Jan 

Hi All, 
Given below is the LSM Automation update from 6th Jan to 12th Jan. 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	5071 		53% 		41% 		423 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	11-Jan-2023 	12-Jan-2023 	Grand Total 	
Mohammed yahya 	106 	35 	114 	122 	159 	125 	116 	777 	
Safa Mursel 		32 	109 	15 		33 	58 	247 	
Anas Saeed 	15 	70 	145 	59 	132 	144 	125 	690 	
Aseel Qiad 	93 	95 		102 	73 	120 	118 	601 	
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 	39 	74 	44 	54 		48 	53 	312 	
Leen Fandi 									
Marah Bishany 	49 	41 	36 	47 	28 	36 		237 	
Pranjal Tripathi 	9 	18 						27 	
Zaid Ahmad 	42 	48 		9 	28 	24 	33 	184 	
Grand Total 	353 	413 	448 	408 	420 	530 	503 	3075 	

									
Other % 									
									
Other % 	Date 								
Name 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	11-Jan-2023 	12-Jan-2023 		
Mohammed yahya 	7% 	9% 	5% 	8% 	7% 	7% 	9% 		
Safa Mursel 			15% 						
Anas Saeed 	27% 	7% 	12% 	7% 	9% 	15% 	11% 		
Aseel Qiad 	4% 	3% 		9% 	7% 	12% 	10% 		
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 	10% 	14% 	5% 	4% 					
Leen Fandi 									
Marah Bishany 	4% 	2% 		2% 					
Pranjal Tripathi 									
Zaid Ahmad 									
									
FCR % 									
									
FCR % 	Date 								
Name 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	11-Jan-2023 	12-Jan-2023 		
Mohammed yahya 	58% 	49% 	60% 	63% 	60% 	65% 	49% 		
Safa Mursel 			44% 				3% 		
Anas Saeed 	27% 	37% 	52% 	49% 	54% 	44% 	43% 		
Aseel Qiad 	30% 	18% 		35% 	21% 	30% 	29% 		
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 	64% 	53% 	25% 	35% 					
Leen Fandi 									
Marah Bishany 	41% 	2% 		21% 	4% 				
Pranjal Tripathi 									
Zaid Ahmad 									

DSAT received by Scenario Last week(Survey received time) 				
									
Scenario 	Total Rated Tickets 	DSAT Tickets 	DSAT% 						
Returns and Refund 	73 	29 	40% 						
Click & Collect 	33 	14 	42% 						
Delivery Related Outside TAT 	23 	8 	35% 						
Delivery Related Within TAT 	18 	5 	28% 						
Cancellation 	14 	4 	29% 						
Wrong Item Delivered 	12 	6 	50% 						
LMG 	12 	4 	33% 						
Feedback/Compliment 	9 	3 	33% 						
Order Not Found 	8 	2 	25% 						
Damaged Delivery 	6 	5 	83% 						
Change Address or Phone Number 	5 	3 	60% 						
Forgot Password 	4 	1 	25% 						
Account Related 	4 	1 	25% 						
Promo/Gift Card 	3 	2 	67% 						
Other 	3 	1 	33% 						
Nil Pick 	3 	2 	67% 						
Partial Delivery 	3 	2 	67% 						
Tech Issue - Jira Resolved 	1 	1 	100% 						
									
CSAT % 									
									
C-Sat 	Date 								
Name 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	11-Jan-2023 	12-Jan-2023 		
Mohammed yahya 	25% 	50% 	58% 	57% 	36% 	83% 	33% 		
Safa Mursel 		75% 	75% 	50% 		67% 			
Anas Saeed 	100% 	63% 	40% 	78% 	54% 	33% 			
Aseel Qiad 	50% 	100% 		89% 		33% 	100% 		
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 	60% 	13% 	60% 	50% 		100% 	60% 		
Leen Fandi 									
Marah Bishany 	67% 	75% 		67% 		60% 			
Pranjal Tripathi 									
Zaid Ahmad 	40% 					50% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, January 12, 2023 1:54:03 PM 
Subject: LSM Automation Report - 5th Jan to 11th Jan 

Hi All, 
Given below is the LSM Automation update from 5th Jan to 11th Jan. 

Summary - January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	4566 		52% 		41% 		415 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	11-Jan-2023 	Grand Total 	
Mohammed yahya 	114 	106 	35 	114 	122 	159 	125 	775 	
Safa Mursel 			32 	109 	15 		33 	189 	
Anas Saeed 	125 	15 	70 	145 	59 	132 	144 	690 	
Aseel Qiad 	53 	93 	95 		102 	73 	120 	536 	
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 		39 	74 	44 	54 		48 	259 	
Leen Fandi 									
Marah Bishany 		49 	41 	36 	47 	28 	36 	237 	
Pranjal Tripathi 	3 	9 	18 					30 	
Zaid Ahmad 		42 	48 		9 	28 	24 	151 	
Grand Total 	295 	353 	413 	448 	408 	420 	530 	2867 	

									
Other % 									
									
Other % 	Date 								
Name 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	11-Jan-2023 		
Mohammed yahya 	9% 	7% 	9% 	5% 	8% 	7% 	7% 		
Safa Mursel 				15% 					
Anas Saeed 	12% 	27% 	7% 	12% 	7% 	9% 	15% 		
Aseel Qiad 	9% 	4% 	3% 		9% 	7% 	12% 		
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 		10% 	14% 	5% 	4% 				
Leen Fandi 									
Marah Bishany 		4% 	2% 		2% 				
Pranjal Tripathi 									
Zaid Ahmad 									
									
FCR % 									
									
FCR % 	Date 								
Name 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	11-Jan-2023 		
Mohammed yahya 	54% 	58% 	49% 	60% 	64% 	59% 	57% 		
Safa Mursel 				44% 					
Anas Saeed 	42% 	27% 	40% 	52% 	47% 	53% 	39% 		
Aseel Qiad 	53% 	30% 	18% 		35% 	15% 	30% 		
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 		64% 	53% 	25% 	33% 				
Leen Fandi 									
Marah Bishany 		41% 	2% 		19% 	4% 			
Pranjal Tripathi 									
Zaid Ahmad 									

DSAT received by Scenario Last week(Survey received time) 				
									
Scenario 	Rated Tickets 	DSAT% 							
Returns and Refund 	65 	46% 							
Click & Collect 	31 	42% 							
Delivery Related Outside TAT 	19 	37% 							
Delivery Related Within TAT 	15 	27% 							
Cancellation 	15 	27% 							
LMG 	10 	50% 							
Wrong Item Delivered 	9 	67% 							
Feedback/Compliment 	8 	25% 							
Damaged Delivery 	7 	71% 							
Order Not Found 	6 	33% 							
Change Address or Phone Number 	5 	60% 							
Partial Delivery 	4 	50% 							
Forgot Password 	4 	25% 							
Nil Pick 	3 	67% 							
Shukran 	2 	0% 							
Tech Issue - Jira Resolved 	1 	100% 							
Promo/Gift Card 	1 	100% 							

CSAT % 									
									
C-Sat 	Date 								
Name 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	11-Jan-2023 		
Mohammed yahya 	47% 	25% 	50% 	58% 	62% 	36% 	80% 		
Safa Mursel 			75% 	67% 	50% 				
Anas Saeed 	56% 	100% 	63% 	33% 	75% 	50% 	40% 		
Aseel Qiad 	40% 	55% 	100% 		89% 				
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 		60% 	13% 	50% 	50% 		100% 		
Leen Fandi 									
Marah Bishany 		67% 	86% 		67% 		50% 		
Pranjal Tripathi 									
Zaid Ahmad 		40% 					100% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, January 11, 2023 1:50:51 PM 
Subject: LSM Automation Report - 4th Jan to 10th Jan 

Hi All, 
Given below is the LSM Automation update from 4th Jan to 10th Jan. 

Summary January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	4034 		52% 		43% 		403 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	04-Jan-2023 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	Grand Total 
Mohammed yahya 	127 	114 	106 	35 	114 	122 	159 	777 
Safa Mursel 				32 	109 	15 		156 
Anas Saeed 	109 	125 	15 	70 	145 	59 	132 	655 
Aseel Qiad 	110 	53 	93 	95 		102 	73 	526 
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 	30 		39 	74 	44 	54 		241 
Leen Fandi 								
Marah Bishany 	17 		49 	41 	36 	47 	28 	218 
Pranjal Tripathi 		3 	9 	18 				30 
Zaid Ahmad 	16 		42 	48 		9 	28 	143 
Grand Total 	409 	295 	353 	413 	448 	408 	420 	2746 

								
Other % 								
								
Other % 	Date 							
Name 	04-Jan-2023 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	
Mohammed yahya 	7% 	9% 	7% 	9% 	5% 	8% 	7% 	
Safa Mursel 					15% 			
Anas Saeed 	8% 	12% 	27% 	7% 	12% 	7% 	9% 	
Aseel Qiad 	7% 	9% 	4% 	3% 		9% 	7% 	
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 	3% 		10% 	14% 	5% 	4% 		
Leen Fandi 								
Marah Bishany 			4% 	2% 		2% 		
Pranjal Tripathi 								
Zaid Ahmad 								
								
FCR % 								
								
FCR % 	Date 							
Name 	04-Jan-2023 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	
Mohammed yahya 	61% 	54% 	58% 	49% 	61% 	61% 	54% 	
Safa Mursel 					44% 			
Anas Saeed 	46% 	42% 	27% 	40% 	52% 	51% 	44% 	
Aseel Qiad 	37% 	53% 	30% 	18% 		28% 	16% 	
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 	10% 		64% 	53% 	25% 	30% 		
Leen Fandi 								
Marah Bishany 			41% 	2% 		17% 	4% 	
Pranjal Tripathi 								
Zaid Ahmad 								

DSAT received by Scenario Last week(Survey received time) 			
Scenario 	Rated Tickets 	DSAT% 						
Returns and Refund 	61 	46% 						
Click & Collect 	27 	48% 						
Delivery Related Outside TAT 	18 	33% 						
Cancellation 	15 	27% 						
Delivery Related Within TAT 	14 	29% 						
LMG 	9 	33% 						
Wrong Item Delivered 	8 	75% 						
Damaged Delivery 	7 	71% 						
Feedback/Compliment 	6 	33% 						
Order Not Found 	5 	40% 						
Forgot Password 	4 	25% 						
Partial Delivery 	4 	50% 						
Nil Pick 	3 	67% 						
Change Address or Phone Number 	2 	50% 						
Other 	2 	50% 						
Promo/Gift Card 	1 	100% 						
Tech Issue - Jira Resolved 	1 	100% 						

CSAT % 								
								
C-Sat 	Date 							
Name 	04-Jan-2023 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	10-Jan-2023 	
Mohammed yahya 	50% 	47% 	25% 	100% 	64% 	58% 	38% 	
Safa Mursel 				75% 	50% 	50% 		
Anas Saeed 	75% 	56% 	100% 	63% 	33% 	71% 		
Aseel Qiad 	46% 	40% 	55% 	100% 		88% 		
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 			50% 	14% 	50% 	50% 		
Leen Fandi 								
Marah Bishany 	100% 		67% 	86% 		100% 		
Pranjal Tripathi 								
Zaid Ahmad 			40% 					

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, January 10, 2023 4:50:59 PM 
Subject: LSM Automation Report - 3rd Jan to 9th Jan 

Hi All, 
Given below is the LSM Automation update from 3rd Jan to 9th Jan. 

Summary January 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	3612 		53% 		43% 		401 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	03-Jan-2023 	04-Jan-2023 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	Grand Total 
Mohammed yahya 	125 	127 	114 	106 	35 	114 	122 	743 
Safa Mursel 					32 	109 	15 	156 
Anas Saeed 	125 	109 	125 	15 	70 	145 	59 	648 
Aseel Qiad 	104 	110 	53 	93 	95 		102 	557 
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 		30 		39 	74 	44 	54 	241 
Leen Fandi 								
Marah Bishany 	17 	17 		49 	41 	36 	47 	207 
Pranjal Tripathi 	17 		3 	9 	18 			47 
Zaid Ahmad 	25 	16 		42 	48 		9 	140 
Grand Total 	413 	409 	295 	353 	413 	448 	408 	2739 

								
Other % 								
								
Other % 	Date 							
Name 	03-Jan-2023 	04-Jan-2023 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	
Mohammed yahya 	8% 	7% 	9% 	7% 	9% 	5% 	8% 	
Safa Mursel 						15% 		
Anas Saeed 	9% 	8% 	12% 	27% 	7% 	12% 	7% 	
Aseel Qiad 	10% 	7% 	9% 	4% 	3% 		9% 	
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 		3% 		10% 	14% 	5% 	4% 	
Leen Fandi 								
Marah Bishany 				4% 	2% 		2% 	
Pranjal Tripathi 								
Zaid Ahmad 								

								
FCR % 								
								
FCR % 	Date 							
Name 	03-Jan-2023 	04-Jan-2023 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	
Mohammed yahya 	56% 	61% 	54% 	58% 	46% 	61% 	51% 	
Safa Mursel 						37% 		
Anas Saeed 	49% 	46% 	42% 	27% 	39% 	52% 	46% 	
Aseel Qiad 	41% 	37% 	53% 	30% 	18% 		28% 	
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 		10% 		64% 	53% 	16% 	30% 	
Leen Fandi 								
Marah Bishany 				41% 	2% 		17% 	
Pranjal Tripathi 								
Zaid Ahmad 								

DSAT received by Scenario Last week(Survey received time) 			
Scenario 	Rated Tickets 	DSAT% 						
Returns and Refund 	51 	45% 						
Click & Collect 	22 	36% 						
Cancellation 	15 	27% 						
Delivery Related Outside TAT 	15 	40% 						
Delivery Related Within TAT 	12 	25% 						
LMG 	9 	44% 						
Feedback/Compliment 	5 	40% 						
Order Not Found 	5 	40% 						
Damaged Delivery 	5 	60% 						
Partial Delivery 	4 	50% 						
Forgot Password 	4 	25% 						
Wrong Item Delivered 	4 	75% 						
Nil Pick 	2 	50% 						
Other 	2 	50% 						
Change Address or Phone Number 	1 	100% 						
								
CSAT % 								
								
C-Sat 	Date 							
Name 	03-Jan-2023 	04-Jan-2023 	05-Jan-2023 	06-Jan-2023 	07-Jan-2023 	08-Jan-2023 	09-Jan-2023 	
Mohammed yahya 	50% 	50% 	43% 	25% 	100% 	70% 	83% 	
Safa Mursel 					75% 	50% 	50% 	
Anas Saeed 	100% 	50% 	63% 	100% 	63% 	33% 	80% 	
Aseel Qiad 		46% 	40% 	55% 	100% 		80% 	
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 				50% 		33% 	50% 	
Leen Fandi 								
Marah Bishany 		100% 		67% 	86% 		100% 	
Pranjal Tripathi 								
Zaid Ahmad 				40% 				

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, December 30, 2022 4:02:04 PM 
Subject: LSM Automation Report - 23rd Dec to 29th Dec 

Hi All, 
Given below is the LSM Automation update from 23rd Dec to 29th Dec. 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	11772 		48% 		44% 		406 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	28-Dec-2022 	29-Dec-2022 	Grand Total 	
Mohammed yahya 	77 	42 	14 	139 	77 	115 	110 	574 	
Safa Mursel 			5 	3 	4 	59 	35 	106 	
Anas Saeed 		31 	54 	106 	115 	132 	110 	548 	
Aseel Qiad 			110 	62 	69 	72 		313 	
Rahaf Zidan 	20 	25 	8 	2 	4 			59 	
Reem Hleel 	1 	26 	46 			39 	19 	131 	
Zeina Sheban 	23 			1 	1 		56 	81 	
Leen Fandi 		1 	1 			57 	16 	75 	
Marah Bishany 		7 	4 	2 	2 	45 		60 	
Pranjal Tripathi 	43 	58 		2 				103 	
Zaid Ahmad 	35 	51 		6 				92 	
Grand Total 	199 	241 	242 	323 	272 	519 	346 	2142 	

									
Other % 									
									
Other % 	Date 								
Name 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	28-Dec-2022 	29-Dec-2022 		
Mohammed yahya 	21% 	17% 	29% 	11% 	14% 	10% 	15% 		
Safa Mursel 									
Anas Saeed 		23% 	17% 	9% 	10% 	8% 	11% 		
Aseel Qiad 			10% 	11% 	12% 	11% 			
Rahaf Zidan 	5% 	16% 							
Reem Hleel 		4% 	7% 						
Zeina Sheban 	13% 						18% 		
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 		5% 							
Zaid Ahmad 	9% 	4% 		17% 					

									
FCR % 									
									
FCR % 	Date 								
Name 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	28-Dec-2022 	29-Dec-2022 		
Mohammed yahya 	57% 	64% 	43% 	56% 	44% 	60% 	44% 		
Safa Mursel 									
Anas Saeed 		42% 	50% 	42% 	38% 	33% 	38% 		
Aseel Qiad 			44% 	32% 	51% 	46% 			
Rahaf Zidan 	65% 	32% 							
Reem Hleel 		58% 	50% 				11% 		
Zeina Sheban 	43% 						36% 		
Leen Fandi 							6% 		
Marah Bishany 									
Pranjal Tripathi 	58% 	47% 							
Zaid Ahmad 	54% 	57% 							

DSAT received by Scenario Last week(Survey received time) 									
									
Scenario 	Rated Tickets 	Dsat % 							
Returns and Refund 	19 	26% 							
Click & Collect 	11 	9% 							
LMG 	5 	40% 							
Cancellation 	4 	50% 							
Delivery Related Within TAT 	3 	33% 							
Account Related 	1 	100% 							
Change Address or Phone Number 	1 	100% 							
Partial Delivery 	1 	100% 							

CSAT % 									
									
C-Sat 	Date 								
Name 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	28-Dec-2022 	29-Dec-2022 		
Mohammed yahya 				50% 					
Safa Mursel 									
Anas Saeed 				29% 			100% 		
Aseel Qiad 			25% 	80% 					
Rahaf Zidan 		100% 							
Reem Hleel 			50% 						
Zeina Sheban 									
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 		67% 							
Zaid Ahmad 				100% 					

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, December 29, 2022 3:13:28 PM 
Subject: LSM Automation Report - 22nd Dec to 28th Dec 

Hi All, 
Given below is the LSM Automation update from 22nd Dec to 28th Dec. 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	11425 		48% 		44% 		408 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	28-Dec-2022 	Grand Total 	
Mohammed yahya 	86 	77 	42 	14 	139 	77 	115 	550 	
Safa Mursel 	8 			5 	3 	4 	59 	79 	
Anas Saeed 			31 	54 	106 	115 	132 	438 	
Aseel Qiad 	77 			110 	62 	69 	72 	390 	
Rahaf Zidan 		20 	25 	8 	2 	4 		59 	
Reem Hleel 	3 	1 	26 	46 			39 	115 	
Zeina Sheban 	6 	23 			1 	1 		31 	
Leen Fandi 	3 		1 	1 			57 	62 	
Marah Bishany 			7 	4 	2 	2 	45 	60 	
Pranjal Tripathi 		43 	58 		2 			103 	
Zaid Ahmad 	56 	35 	51 		6 			148 	
Grand Total 	239 	199 	241 	242 	323 	272 	519 	2035 	

									
Other % 									
									
Other % 	Date 								
Name 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	28-Dec-2022 		
Mohammed yahya 	14% 	21% 	17% 	29% 	11% 	14% 	10% 		
Safa Mursel 									
Anas Saeed 			23% 	17% 	9% 	10% 	8% 		
Aseel Qiad 	13% 			10% 	11% 	12% 	11% 		
Rahaf Zidan 		5% 	16% 						
Reem Hleel 			4% 	7% 					
Zeina Sheban 		13% 							
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 			5% 						
Zaid Ahmad 	16% 	9% 	4% 		17% 				

									
FCR % 									
									
FCR % 	Date 								
Name 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	28-Dec-2022 		
Mohammed yahya 	60% 	57% 	64% 	43% 	57% 	44% 	59% 		
Safa Mursel 									
Anas Saeed 			42% 	50% 	42% 	29% 	31% 		
Aseel Qiad 	56% 			44% 	32% 	45% 	42% 		
Rahaf Zidan 		65% 	32% 						
Reem Hleel 			58% 	50% 					
Zeina Sheban 		43% 							
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 		58% 	47% 						
Zaid Ahmad 	43% 	54% 	57% 						

DSAT received by Scenario Last week(Survey received time) 									
									
Scenario 	Rated Tickets 	Dsat % 							
Account Related 	1 	100% 							
Cancellation 	5 	40% 							
Change Address or Phone Number 	1 	100% 							
Click & Collect 	10 	10% 							
Delivery Related Within TAT 	3 	33% 							
LMG 	4 	50% 							
Partial Delivery 	1 	100% 							
Returns and Refund 	21 	24% 							

CSAT % 									
									
C-Sat 	Date 								
Name 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	28-Dec-2022 		
Mohammed yahya 					50% 				
Safa Mursel 									
Anas Saeed 					17% 				
Aseel Qiad 				33% 	80% 				
Rahaf Zidan 			100% 						
Reem Hleel 				50% 					
Zeina Sheban 									
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 			67% 						
Zaid Ahmad 					100% 				

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, December 28, 2022 1:34:06 PM 
Subject: LSM Automation Report - 21st Dec to 27th Dec 

Hi All, 
Given below is the LSM Automation update from 21st Dec to 27th Dec. 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	10906 		49% 		45% 		404 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	Grand Total 
Mohammed yahya 	45 	86 	77 	42 	14 	139 	77 	480 
Safa Mursel 	7 	8 			5 	3 	4 	27 
Anas Saeed 				31 	54 	106 	115 	306 
Aseel Qiad 	92 	77 			110 	62 	69 	410 
Rahaf Zidan 			20 	25 	8 	2 	4 	59 
Reem Hleel 		3 	1 	26 	46 			76 
Zeina Sheban 	8 	6 	23 			1 	1 	39 
Leen Fandi 	2 	3 		1 	1 			7 
Marah Bishany 	10 			7 	4 	2 	2 	25 
Pranjal Tripathi 	30 		43 	58 		2 		133 
Zaid Ahmad 	28 	56 	35 	51 		6 		176 
Grand Total 	222 	239 	199 	241 	242 	323 	272 	1738 

								
Other % 								
								
Other % 	Date 							
Name 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	
Mohammed yahya 	13% 	14% 	21% 	17% 	29% 	11% 	14% 	
Safa Mursel 								
Anas Saeed 				23% 	17% 	9% 	10% 	
Aseel Qiad 	14% 	13% 			10% 	11% 	12% 	
Rahaf Zidan 			5% 	16% 				
Reem Hleel 				4% 	7% 			
Zeina Sheban 			13% 					
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 				5% 				
Zaid Ahmad 	7% 	16% 	9% 	4% 		17% 		

								
FCR % 								
								
FCR % 	Date 							
Name 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	
Mohammed yahya 	56% 	60% 	57% 	64% 	43% 	56% 	38% 	
Safa Mursel 								
Anas Saeed 				42% 	50% 	39% 	30% 	
Aseel Qiad 	48% 	56% 			44% 	35% 	42% 	
Rahaf Zidan 			65% 	32% 				
Reem Hleel 				58% 	50% 			
Zeina Sheban 			43% 					
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 	60% 		58% 	47% 				
Zaid Ahmad 	50% 	43% 	54% 	57% 				

DSAT received by Scenario Last week(Survey received time) 								
								
Scenario 	Rated Tickets 	Dsat % 						
Account Related 	1 	100% 						
Cancellation 	3 	33% 						
Change Address or Phone Number 	1 	100% 						
Click & Collect 	6 	17% 						
Damaged Delivery 	1 	0% 						
Delivery Related Outside TAT 	1 	0% 						
Delivery Related Within TAT 	1 	100% 						
Partial Delivery 	1 	100% 						
Returns and Refund 	8 	13% 						
								
CSAT % 								
								
C-Sat 	Date 							
Name 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	27-Dec-2022 	
Mohammed yahya 	100% 					33% 		
Safa Mursel 								
Anas Saeed 								
Aseel Qiad 					100% 	67% 		
Rahaf Zidan 				100% 				
Reem Hleel 					100% 			
Zeina Sheban 								
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 				100% 				
Zaid Ahmad 						100% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, December 27, 2022 4:23:26 PM 
Subject: LSM Automation Report - 20th Dec to 26th Dec 

Hi All, 
Given below is the LSM Automation update from 20th Dec to 26th Dec. 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	10634 		49% 		45% 		409 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 	Grand Total 	
Mohammed yahya 	83 	45 	86 	77 	42 	14 	139 	486 	
Safa Mursel 	1 	7 	8 			5 	3 	24 	
Anas Saeed 	62 				31 	54 	106 	253 	
Aseel Qiad 	57 	92 	77 			110 	62 	398 	
Rahaf Zidan 	4 			20 	25 	8 	2 	59 	
Reem Hleel 			3 	1 	26 	46 		76 	
Zeina Sheban 	6 	8 	6 	23 			1 	44 	
Leen Fandi 		2 	3 		1 	1 		7 	
Marah Bishany 	11 	10 			7 	4 	2 	34 	
Pranjal Tripathi 	25 	30 		43 	58 		2 	158 	
Zaid Ahmad 	19 	28 	56 	35 	51 		6 	195 	
Grand Total 	268 	222 	239 	199 	241 	242 	323 	1734 	

									
Other % 									
									
Other % 	Date 								
Name 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 		
Mohammed yahya 	8% 	13% 	14% 	21% 	17% 	29% 	11% 		
Safa Mursel 									
Anas Saeed 	16% 				23% 	17% 	9% 		
Aseel Qiad 	11% 	14% 	13% 			10% 	11% 		
Rahaf Zidan 				5% 	16% 				
Reem Hleel 					4% 	7% 			
Zeina Sheban 				13% 					
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 					5% 				
Zaid Ahmad 	5% 	7% 	16% 	9% 	4% 		17% 		

									
FCR % 									
									
FCR % 	Date 								
Name 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 		
Mohammed yahya 	54% 	56% 	60% 	57% 	64% 	43% 	48% 		
Safa Mursel 									
Anas Saeed 	50% 				42% 	52% 	41% 		
Aseel Qiad 	39% 	48% 	56% 			42% 	31% 		
Rahaf Zidan 				65% 	32% 				
Reem Hleel 					62% 	43% 			
Zeina Sheban 				43% 					
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 	56% 	60% 		58% 	47% 				
Zaid Ahmad 	53% 	54% 	43% 	54% 	57% 				

DSAT by Scenario Last week(Survey received time) 									
									
Scenario 	Rated Tickets 	Dsat % 							
Account Related 	1 	100% 							
Change Address or Phone Number 	1 	100% 							
									
CSAT % 									
									
C-Sat 	Date 								
Name 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	26-Dec-2022 		
Mohammed yahya 		100% 							
Safa Mursel 									
Anas Saeed 									
Aseel Qiad 									
Rahaf Zidan 					100% 				
Reem Hleel 									
Zeina Sheban 									
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 					100% 				
Zaid Ahmad 									

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, December 26, 2022 5:52:58 PM 
Subject: LSM Automation Report - 19th Dec to 26th Dec 

Hi All, 
Given below is the LSM Automation update from 19th Dec to 26th Dec. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	10311 		49% 		45% 		412 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	Grand Total 
Mohammed yahya 	75 	83 	45 	86 	77 	42 	14 	422 
Safa Mursel 	10 	1 	7 	8 			5 	31 
Anas Saeed 	71 	62 				31 	54 	218 
Aseel Qiad 	90 	57 	92 	77 			110 	426 
Rahaf Zidan 	5 	4 			20 	25 	8 	62 
Reem Hleel 				3 	1 	26 	46 	76 
Zeina Sheban 	11 	6 	8 	6 	23 			54 
Leen Fandi 			2 	3 		1 	1 	7 
Marah Bishany 	13 	11 	10 			7 	4 	45 
Pranjal Tripathi 	11 	25 	30 		43 	58 		167 
Zaid Ahmad 	22 	19 	28 	56 	35 	51 		211 
Grand Total 	308 	268 	222 	239 	199 	241 	242 	1719 

								
Other % 								
								
Other % 	Date 							
Name 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	
Mohammed yahya 	8% 	8% 	13% 	14% 	21% 	17% 	29% 	
Safa Mursel 								
Anas Saeed 	11% 	16% 				23% 	17% 	
Aseel Qiad 	4% 	11% 	14% 	13% 			10% 	
Rahaf Zidan 					5% 	16% 		
Reem Hleel 						4% 	7% 	
Zeina Sheban 					13% 			
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 						5% 		
Zaid Ahmad 	5% 	5% 	7% 	16% 	9% 	4% 		

								
FCR % 								
								
FCR % 	Date 							
Name 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 	
Mohammed yahya 	61% 	54% 	56% 	62% 	58% 	64% 	50% 	
Safa Mursel 	10% 							
Anas Saeed 	48% 	50% 				32% 	26% 	
Aseel Qiad 	49% 	40% 	48% 	58% 			41% 	
Rahaf Zidan 					70% 	36% 		
Reem Hleel 						54% 	43% 	
Zeina Sheban 					43% 			
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 	45% 	56% 	60% 		58% 	45% 		
Zaid Ahmad 	50% 	53% 	57% 	46% 	54% 	55% 		

DSAT by Scenario Last week(Survey received time) 								
								
Scenario 	Rated Tickets 	Dsat % 						
Account Related 	1 	100% 						
Delivery Related Outside TAT 	2 	50% 						
								
CSAT % 								
								
C-Sat 	Date 							
Name 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 	23-Dec-2022 	24-Dec-2022 	25-Dec-2022 		
Mohammed yahya 		100% 						
Safa Mursel 								
Anas Saeed 								
Aseel Qiad 								
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 								
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 					100% 			
Zaid Ahmad 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, December 23, 2022 5:50:34 PM 
Subject: LSM Automation Report - 16th Dec to 22nd Dec 

Hi All, 
Given below is the LSM Automation update from 16th Dec to 22nd Dec 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	9629 		49% 		45% 		438 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 	Grand Total 	
Mohammed yahya 	93 	51 		75 	83 	45 	86 	433 	
Safa Mursel 	9 	14 		10 	1 	7 	8 	49 	
Anas Saeed 		30 	78 	71 	62 			241 	
Aseel Qiad 		62 	96 	90 	57 	92 	77 	474 	
Rahaf Zidan 	6 		8 	5 	4 			23 	
Reem Hleel 	7 	53 	47 				3 	110 	
Zeina Sheban 	2 		8 	11 	6 	8 	6 	41 	
Leen Fandi 	7 	5 	1 			2 	3 	18 	
Marah Bishany 		1 	7 	13 	11 	10 		42 	
Pranjal Tripathi 	44 	7 		11 	25 	30 		117 	
Zaid Ahmad 	54 	10 		22 	19 	28 	56 	189 	
Grand Total 	222 	233 	245 	308 	268 	222 	239 	1737 	

									
Other % 									
									
Other % 	Date 								
Name 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 		
Mohammed yahya 	16% 	12% 		8% 	8% 	13% 	14% 		
Safa Mursel 		7% 							
Anas Saeed 		10% 	14% 	11% 	16% 				
Aseel Qiad 		6% 	9% 	4% 	11% 	14% 	13% 		
Rahaf Zidan 									
Reem Hleel 	29% 	8% 	11% 						
Zeina Sheban 									
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 	2% 	14% 							
Zaid Ahmad 	17% 			5% 	5% 	7% 	16% 		

									
FCR % 									
									
FCR % 	Date 								
Name 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 		
Mohammed yahya 	54% 	55% 		61% 	54% 	62% 	49% 		
Safa Mursel 		7% 		10% 					
Anas Saeed 		50% 	50% 	54% 	55% 				
Aseel Qiad 		47% 	52% 	48% 	40% 	47% 	51% 		
Rahaf Zidan 									
Reem Hleel 	43% 	53% 	45% 						
Zeina Sheban 									
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 	64% 	86% 		45% 	52% 	60% 			
Zaid Ahmad 	50% 	60% 		50% 	63% 	39% 	45% 		

DSAT by Scenario Last week(Survey received time) 									
									
Scenario 	Rated Tickets 	Dsat % 							
Account Related 	1 	100% 							
Delivery Related Outside TAT 	2 	50% 							

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, December 22, 2022 2:27:01 PM 
Subject: LSM Automation Report - 15th Dec to 21st Dec 

Hi All, 
Given below is the LSM Automation update from 15th Dec to 21st Dec . 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	9390 		49% 		45% 		447 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	Grand Total 
Mohammed yahya 	92 	93 	51 		75 	83 	45 	439 
Safa Mursel 	21 	9 	14 		10 	1 	7 	62 
Anas Saeed 			30 	78 	71 	62 		241 
Aseel Qiad 			62 	96 	90 	57 	92 	397 
Rahaf Zidan 	2 	6 		8 	5 	4 		25 
Reem Hleel 	4 	7 	53 	47 				111 
Zeina Sheban 	32 	2 		8 	11 	6 	8 	67 
Leen Fandi 		7 	5 	1 			2 	15 
Marah Bishany 	5 		1 	7 	13 	11 	10 	47 
Pranjal Tripathi 	59 	44 	7 		11 	25 	30 	176 
Zaid Ahmad 	69 	54 	10 		22 	19 	28 	202 
Grand Total 	284 	222 	233 	245 	308 	268 	222 	1782 

								
Other % 								
								
Other % 	Date 							
Name 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	
Mohammed yahya 	11% 	16% 	12% 		8% 	8% 	13% 	
Safa Mursel 			7% 					
Anas Saeed 			10% 	14% 	11% 	16% 		
Aseel Qiad 			6% 	9% 	4% 	11% 	14% 	
Rahaf Zidan 								
Reem Hleel 		29% 	8% 	11% 				
Zeina Sheban 	19% 							
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 		2% 	14% 					
Zaid Ahmad 	7% 	17% 			5% 	5% 	7% 	

								
FCR % 								
								
FCR % 	Date 							
Name 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	
Mohammed yahya 	65% 	54% 	55% 		61% 	53% 	51% 	
Safa Mursel 			7% 		10% 			
Anas Saeed 			50% 	50% 	54% 	45% 		
Aseel Qiad 			47% 	52% 	48% 	44% 	41% 	
Rahaf Zidan 								
Reem Hleel 		43% 	53% 	47% 				
Zeina Sheban 	31% 							
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 	53% 	64% 	86% 		45% 	48% 	57% 	
Zaid Ahmad 	51% 	48% 	60% 		50% 	47% 	43% 	

DSAT by Scenario Last week(Survey received time) 								
								
Scenario 	Rated Tickets 	Dsat % 						
Account Related 	1 	100% 						
Delivery Related Outside TAT 	2 	50% 						
								
CSAT % 								
								
C-Sat 	Date 							
Name 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	
Mohammed yahya 								
Safa Mursel 								
Anas Saeed 								
Aseel Qiad 								
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 								
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 								
Zaid Ahmad 	100% 							

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, December 21, 2022 3:24:32 PM 
Subject: LSM Automation Report - 14th Dec to 20th Dec 

Hi All, 
Given below is the LSM Automation update from 14th Dec to 20th Dec . 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	9168 		49% 		45% 		458 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	Grand Total 
Mohammed yahya 	86 	92 	93 	51 		75 	83 	480 
Safa Mursel 	21 	21 	9 	14 		10 	1 	76 
Anas Saeed 				30 	78 	71 	62 	241 
Aseel Qiad 	138 			62 	96 	90 	57 	443 
Rahaf Zidan 		2 	6 		8 	5 	4 	25 
Reem Hleel 	2 	4 	7 	53 	47 			113 
Zeina Sheban 	6 	32 	2 		8 	11 	6 	65 
Leen Fandi 	9 		7 	5 	1 			22 
Marah Bishany 	19 	5 		1 	7 	13 	11 	56 
Pranjal Tripathi 	52 	59 	44 	7 		11 	25 	198 
Zaid Ahmad 	61 	69 	54 	10 		22 	19 	235 
Grand Total 	394 	284 	222 	233 	245 	308 	268 	1954 

								
Other % 								
								
Other % 	Date 							
Name 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	
Mohammed yahya 	8% 	11% 	16% 	12% 		8% 	8% 	
Safa Mursel 				7% 				
Anas Saeed 				10% 	14% 	11% 	16% 	
Aseel Qiad 	15% 			6% 	9% 	4% 	11% 	
Rahaf Zidan 								
Reem Hleel 			29% 	8% 	11% 			
Zeina Sheban 		19% 						
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 	2% 		2% 	14% 				
Zaid Ahmad 	2% 	7% 	17% 			5% 	5% 	

								
FCR % 								
								
FCR % 	Date 							
Name 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	
Mohammed yahya 	59% 	65% 	54% 	55% 		61% 	46% 	
Safa Mursel 				7% 		10% 		
Anas Saeed 				50% 	50% 	49% 	44% 	
Aseel Qiad 	50% 			45% 	51% 	47% 	39% 	
Rahaf Zidan 								
Reem Hleel 			43% 	53% 	47% 			
Zeina Sheban 		31% 						
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 	50% 	53% 	64% 	86% 		27% 	48% 	
Zaid Ahmad 	62% 	51% 	48% 	60% 		50% 	47% 	

CSAT % 								
								
C-Sat 	Date 							
Name 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	
Mohammed yahya 								
Safa Mursel 								
Anas Saeed 								
Aseel Qiad 								
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 								
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 								
Zaid Ahmad 		100% 						

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, December 20, 2022 2:37:47 PM 
Subject: LSM Automation Report - 13th Dec to 19th Dec 

Hi Sir, 

Given below is the DSat Data for the past one month 

Total rated tickets in last 1 month after Bot response 	119 
Count of Tickets having Dsat in last 1 month after Bot response 	37 
Scenarios 	Dsat % 	Tickets Rated 
Other 	37.93% 	29 
Delivery Related Outside TAT 	30.77% 	26 
Returns and Refund 	26.92% 	26 
Click & Collect 	25.00% 	8 
LMG 	20.00% 	5 
Delivery Related Within TAT 	25.00% 	4 
Account Related 	75.00% 	4 
Wrong Item Delivered 	0.00% 	4 
Cancellation 	0.00% 	3 
Partial Delivery 	33.33% 	3 
Promo/Gift Card 	50.00% 	2 
Order Not Found 	50.00% 	2 
Damaged Delivery 	50.00% 	2 
Nil Pick 	0.00% 	1 

Dec - Summary 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	8900 		50% 		45% 		468 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	Grand Total 	
Mohammed yahya 	132 	86 	92 	93 	51 		75 	529 	
Safa Mursel 	18 	21 	21 	9 	14 		10 	93 	
Anas Saeed 					30 	78 	71 	179 	
Aseel Qiad 	139 	138 			62 	96 	90 	525 	
Rahaf Zidan 	5 		2 	6 		8 	5 	26 	
Reem Hleel 		2 	4 	7 	53 	47 		113 	
Zeina Sheban 	8 	6 	32 	2 		8 	11 	67 	
Leen Fandi 	1 	9 		7 	5 	1 		23 	
Marah Bishany 	2 	19 	5 		1 	7 	13 	47 	
Pranjal Tripathi 	24 	52 	59 	44 	7 		11 	197 	
Zaid Ahmad 	37 	61 	69 	54 	10 		22 	253 	
Grand Total 	366 	394 	284 	222 	233 	245 	308 	2052 	

									
Other % 									
									
Other % 	Date 								
Name 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 		
Mohammed yahya 	11% 	8% 	11% 	16% 	12% 		8% 		
Safa Mursel 					7% 				
Anas Saeed 					10% 	14% 	11% 		
Aseel Qiad 	12% 	15% 			6% 	9% 	4% 		
Rahaf Zidan 									
Reem Hleel 				29% 	8% 	11% 			
Zeina Sheban 			19% 						
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 	13% 	2% 		2% 	14% 				
Zaid Ahmad 	3% 	2% 	7% 	17% 			5% 		

									
FCR % 									
									
FCR % 	Date 								
Name 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 		
Mohammed yahya 	59% 	58% 	64% 	54% 	55% 		53% 		
Safa Mursel 					7% 		10% 		
Anas Saeed 					50% 	51% 	51% 		
Aseel Qiad 	47% 	49% 			45% 	51% 	33% 		
Rahaf Zidan 									
Reem Hleel 				29% 	51% 	47% 			
Zeina Sheban 			34% 						
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 	38% 	50% 	53% 	64% 	86% 		18% 		
Zaid Ahmad 	59% 	61% 	51% 	48% 	60% 		50% 		

									
CSAT % 									
									
C-Sat 	Date 								
Name 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 		
Mohammed yahya 	50% 								
Safa Mursel 	100% 								
Anas Saeed 									
Aseel Qiad 	100% 								
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 									
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 									
Zaid Ahmad 	100% 		100% 						

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, December 19, 2022 1:56:53 PM 
Subject: Re: LSM Automation Report - 12th Dec to 18th Dec 

Hi Gaurav, 

For the reports where we have DSATS in automation, 

I need to know: 

    1. How many tickets had DSATs directly after Bot Response and not after an agent response 
    2. DSAT percentage by the scenarios 
Kindly share this data 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 19 December 2022 1:51 PM 
To: Saurabh Dadu <[email-masked]>; Bidipta Dutta <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 12th Dec to 18th Dec 
Hi All, 
Given below is the LSM Automation update from 12th Dec to 18th Dec . 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		8592 		48% 		44% 		477 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	Grand Total 	
	Mohammed yahya 	125 	132 	86 	92 	93 	51 		579 	
	Safa Mursel 		18 	21 	21 	9 	14 		83 	
	Anas Saeed 						30 	78 	108 	
	Aseel Qiad 	145 	139 	138 			62 	96 	580 	
	Rahaf Zidan 	22 	5 		2 	6 		8 	43 	
	Reem Hleel 	3 		2 	4 	7 	53 	47 	116 	
	Zeina Sheban 	12 	8 	6 	32 	2 		8 	68 	
	Leen Fandi 	4 	1 	9 		7 	5 	1 	27 	
	Marah Bishany 	10 	2 	19 	5 		1 	7 	44 	
	Pranjal Tripathi 	35 	24 	52 	59 	44 	7 		221 	
	Zaid Ahmad 	29 	37 	61 	69 	54 	10 		260 	
	Grand Total 	385 	366 	394 	284 	222 	233 	245 	2129 	

										
	Other % 									
										
	Other % 	Date 								
	Name 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 		
	Mohammed yahya 	9% 	11% 	8% 	11% 	16% 	12% 			
	Safa Mursel 						7% 			
	Anas Saeed 						10% 	14% 		
	Aseel Qiad 	10% 	12% 	15% 			6% 	9% 		
	Rahaf Zidan 	5% 								
	Reem Hleel 					29% 	8% 	11% 		
	Zeina Sheban 				19% 					
	Leen Fandi 									
	Marah Bishany 									
	Pranjal Tripathi 		13% 	2% 		2% 	14% 			
	Zaid Ahmad 		3% 	2% 	7% 	17% 				

										
	FCR % 									
										
	FCR % 	Date 								
	Name 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 		
	Mohammed yahya 	56% 	59% 	58% 	64% 	55% 	57% 			
	Safa Mursel 						7% 			
	Anas Saeed 						43% 	41% 		
	Aseel Qiad 	48% 	47% 	49% 			35% 	45% 		
	Rahaf Zidan 	41% 								
	Reem Hleel 					29% 	45% 	38% 		
	Zeina Sheban 				34% 					
	Leen Fandi 									
	Marah Bishany 									
	Pranjal Tripathi 	51% 	38% 	50% 	53% 	64% 	57% 			
	Zaid Ahmad 	48% 	59% 	61% 	51% 	48% 	50% 			

										
	CSAT % 									
										
	C-Sat 	Date 								
	Name 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 		
	Mohammed yahya 	100% 	50% 		50% 	50% 	50% 			
	Safa Mursel 		100% 				50% 			
	Anas Saeed 							100% 		
	Aseel Qiad 	100% 	100% 	75% 			25% 	50% 		
	Rahaf Zidan 									
	Reem Hleel 					100% 				
	Zeina Sheban 			100% 						
	Leen Fandi 									
	Marah Bishany 									
	Pranjal Tripathi 									
	Zaid Ahmad 		100% 	100% 	67% 					

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, December 16, 2022 4:02:51 PM 
Subject: LSM Automation Report - 9th Dec to 15th Dec 

Hi All, 
Given below is the LSM Automation update from 9th Dec to 15th Dec . 

	Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		7892 		50% 		44% 		526 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	Grand Total 	
	Mohammed yahya 	60 	64 	9 	125 	132 	86 	92 	568 	
	Safa Mursel 	81 	30 			18 	21 	21 	171 	
	Anas Saeed 	100 	25 	79 					204 	
	Aseel Qiad 		179 	105 	145 	139 	138 		706 	
	Rahaf Zidan 	56 	33 	55 	22 	5 		2 	173 	
	Reem Hleel 	32 	24 	61 	3 		2 	4 	126 	
	Zeina Sheban 	22 		47 	12 	8 	6 	32 	127 	
	Leen Fandi 	26 	1 	15 	4 	1 	9 		56 	
	Marah Bishany 		1 	6 	10 	2 	19 	5 	43 	
	Pranjal Tripathi 	21 			35 	24 	52 	59 	191 	
	Zaid Ahmad 	33 			29 	37 	61 	69 	229 	
	Grand Total 	431 	357 	377 	385 	366 	394 	284 	2594 	

										
	Other % 									
										
	Other % 	Date 								
	Name 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 		
	Mohammed yahya 	15% 	14% 	33% 	9% 	11% 	8% 	11% 		
	Safa Mursel 									
	Anas Saeed 	15% 	12% 	19% 						
	Aseel Qiad 		12% 	10% 	10% 	12% 	15% 			
	Rahaf Zidan 		3% 	9% 	5% 					
	Reem Hleel 		4% 	8% 						
	Zeina Sheban 			23% 				19% 		
	Leen Fandi 									
	Marah Bishany 									
	Pranjal Tripathi 					13% 	2% 			
	Zaid Ahmad 	9% 				3% 	2% 	7% 		

										
	FCR % 									
										
	FCR % 	Date 								
	Name 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 		
	Mohammed yahya 	47% 	48% 	33% 	56% 	60% 	53% 	52% 		
	Safa Mursel 									
	Anas Saeed 	43% 	48% 	57% 						
	Aseel Qiad 		53% 	53% 	48% 	45% 	49% 			
	Rahaf Zidan 	41% 	52% 	55% 	41% 					
	Reem Hleel 		71% 	49% 						
	Zeina Sheban 			36% 				19% 		
	Leen Fandi 			47% 						
	Marah Bishany 									
	Pranjal Tripathi 	52% 			51% 	38% 	37% 	46% 		
	Zaid Ahmad 	42% 			48% 	59% 	52% 	39% 		

										
	CSAT % 									
										
	C-Sat 	Date 								
	Name 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 		
	Mohammed yahya 	100% 			100% 	67% 				
	Safa Mursel 									
	Anas Saeed 	100% 	100% 							
	Aseel Qiad 		100% 	100% 	100% 					
	Rahaf Zidan 	100% 		100% 						
	Reem Hleel 			100% 						
	Zeina Sheban 									
	Leen Fandi 									
	Marah Bishany 									
	Pranjal Tripathi 									
	Zaid Ahmad 							100% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, December 15, 2022 4:02:54 PM 
Subject: LSM Automation Report - 8th Dec to 14th Dec 

Hi All, 
Given below is the LSM Automation update from 8th Dec to 14th Dec . 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		7608 		50% 		43% 		543 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	Grand Total 
	Mohammed yahya 	169 	60 	64 	9 	125 	132 	86 	645 
	Safa Mursel 	36 	81 	30 			18 	21 	186 
	Anas Saeed 	123 	100 	25 	79 				327 
	Aseel Qiad 	137 		179 	105 	145 	139 	138 	843 
	Rahaf Zidan 	53 	56 	33 	55 	22 	5 		224 
	Reem Hleel 	47 	32 	24 	61 	3 		2 	169 
	Zeina Sheban 	13 	22 		47 	12 	8 	6 	108 
	Leen Fandi 		26 	1 	15 	4 	1 	9 	56 
	Marah Bishany 	27 		1 	6 	10 	2 	19 	65 
	Pranjal Tripathi 	18 	21 			35 	24 	52 	150 
	Zaid Ahmad 	16 	33 			29 	37 	61 	176 
	Grand Total 	639 	431 	357 	377 	385 	366 	394 	2949 

									
	Other % 								
									
	Other % 	Date 							
	Name 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	
	Mohammed yahya 	11% 	15% 	14% 	33% 	9% 	11% 	8% 	
	Safa Mursel 								
	Anas Saeed 	7% 	15% 	12% 	19% 				
	Aseel Qiad 	13% 		12% 	10% 	10% 	12% 	15% 	
	Rahaf Zidan 			3% 	9% 	5% 			
	Reem Hleel 			4% 	8% 				
	Zeina Sheban 				23% 				
	Leen Fandi 								
	Marah Bishany 								
	Pranjal Tripathi 	6% 					13% 	2% 	
	Zaid Ahmad 	6% 	9% 				3% 	2% 	

									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	
	Mohammed yahya 	54% 	47% 	48% 	33% 	56% 	50% 	44% 	
	Safa Mursel 								
	Anas Saeed 	59% 	43% 	48% 	57% 				
	Aseel Qiad 	51% 		53% 	53% 	48% 	37% 	41% 	
	Rahaf Zidan 	30% 	41% 	52% 	55% 	41% 			
	Reem Hleel 	11% 		71% 	49% 				
	Zeina Sheban 				36% 				
	Leen Fandi 				47% 				
	Marah Bishany 								
	Pranjal Tripathi 	56% 	52% 			37% 	38% 	38% 	
	Zaid Ahmad 	38% 	42% 			48% 	41% 	44% 	

									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	
	Mohammed yahya 		100% 			100% 	67% 		
	Safa Mursel 								
	Anas Saeed 		100% 	100% 					
	Aseel Qiad 	50% 		100% 	100% 	100% 	100% 		
	Rahaf Zidan 		100% 		100% 				
	Reem Hleel 				100% 				
	Zeina Sheban 								
	Leen Fandi 								
	Marah Bishany 								
	Pranjal Tripathi 								
	Zaid Ahmad 						100% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, December 14, 2022 1:46:14 PM 
Subject: LSM Automation Report - 7th Dec to 13th Dec 

Hi All, 
Given below is the LSM Automation update from 7th Dec to 13th Dec . 

	Summary Dec 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		7214 		50% 		44% 		555 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	07-Dec-2022 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	Grand Total 
	Mohammed yahya 	139 	169 	60 	64 	9 	125 	132 	698 
	Safa Mursel 	54 	36 	81 	30 			18 	219 
	Anas Saeed 	140 	123 	100 	25 	79 			467 
	Aseel Qiad 	143 	137 		179 	105 	145 	139 	848 
	Rahaf Zidan 		53 	56 	33 	55 	22 	5 	224 
	Reem Hleel 	13 	47 	32 	24 	61 	3 		180 
	Zeina Sheban 	13 	13 	22 		47 	12 	8 	115 
	Leen Fandi 	21 		26 	1 	15 	4 	1 	68 
	Marah Bishany 	26 	27 		1 	6 	10 	2 	72 
	Pranjal Tripathi 	35 	18 	21 			35 	24 	133 
	Zaid Ahmad 	39 	16 	33 			29 	37 	154 
	Grand Total 	623 	639 	431 	357 	377 	385 	366 	3178 

									
	Other % 								
									
	Other % 	Date 							
	Name 	07-Dec-2022 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	
	Mohammed yahya 	8% 	11% 	15% 	14% 	33% 	9% 	11% 	
	Safa Mursel 								
	Anas Saeed 	10% 	7% 	15% 	12% 	19% 			
	Aseel Qiad 	19% 	13% 		12% 	10% 	10% 	12% 	
	Rahaf Zidan 				3% 	9% 	5% 		
	Reem Hleel 				4% 	8% 			
	Zeina Sheban 					23% 			
	Leen Fandi 								
	Marah Bishany 								
	Pranjal Tripathi 		6% 					13% 	
	Zaid Ahmad 	3% 	6% 	9% 				3% 	

									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	07-Dec-2022 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	
	Mohammed yahya 	66% 	54% 	47% 	48% 	33% 	56% 	50% 	
	Safa Mursel 								
	Anas Saeed 	59% 	59% 	43% 	48% 	57% 			
	Aseel Qiad 	42% 	51% 		53% 	53% 	48% 	37% 	
	Rahaf Zidan 		30% 	41% 	52% 	55% 	41% 		
	Reem Hleel 		11% 		71% 	49% 			
	Zeina Sheban 					36% 			
	Leen Fandi 					47% 			
	Marah Bishany 								
	Pranjal Tripathi 	66% 	56% 	52% 			37% 	38% 	
	Zaid Ahmad 	62% 	38% 	42% 			48% 	41% 	

									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	07-Dec-2022 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	
	Mohammed yahya 			100% 			100% 	67% 	
	Safa Mursel 								
	Anas Saeed 	100% 		100% 	100% 				
	Aseel Qiad 	60% 	50% 		100% 	100% 	100% 	100% 	
	Rahaf Zidan 			100% 		100% 			
	Reem Hleel 					100% 			
	Zeina Sheban 								
	Leen Fandi 								
	Marah Bishany 								
	Pranjal Tripathi 								
	Zaid Ahmad 							100% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 30, 2022 12:17:40 PM 
Subject: LSM Automation Report - 23rd Nov to 29th Nov 

Hi All, 
Given below is the LSM Automation update from 23rd Nov to 29th Nov. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		17859 		59% 		48% 		616 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	29-Nov-2022 	Grand Total 
	Mohammed yahya 	143 	172 	167 	135 	4 	139 	146 	906 
	Rossana Rass 		6 	8 		10 	24 	1 	49 
	Safa Mursel 	36 	81 		27 	68 	60 	39 	311 
	Anas Saeed 	151 	142 	172 	50 	107 	181 	157 	960 
	Aseel Qiad 	175 	172 		185 	183 	145 	178 	1038 
	Rahaf Zidan 	64 	98 	75 	102 	98 	55 	70 	562 
	Reem Hleel 	83 	137 	92 	137 	124 	83 		656 
	Zeina Sheban 	65 	10 	24 	51 	50 	26 	26 	252 
	Leen Fandi 	47 	15 	27 	46 	44 	19 	46 	244 
	Marah Bishany 	18 	8 	27 	36 	51 	40 	40 	220 
	Reena kumari 						1 		1 
	Shahbaz Khan 						1 	37 	38 
	Zaid Ahmad 							38 	38 
	Grand Total 	782 	841 	592 	769 	739 	774 	778 	5275 
									
	Other % 								
									
	Other % 	Date 							
	Name 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	29-Nov-2022 	
	Mohammed yahya 	8% 	3% 	9% 	13% 	25% 	10% 	12% 	
	Rossana Rass 								
	Safa Mursel 					9% 			
	Anas Saeed 		8% 	13% 	12% 	12% 	14% 	8% 	
	Aseel Qiad 	5% 	15% 		8% 	9% 	17% 	15% 	
	Rahaf Zidan 	3% 	9% 	9% 	5% 	12% 		6% 	
	Reem Hleel 	1% 	5% 	7% 	9% 	10% 	2% 		
	Zeina Sheban 				4% 	8% 			
	Leen Fandi 				4% 			2% 	
	Marah Bishany 					2% 			
	Reena kumari 								
	Shahbaz Khan 								
	Zaid Ahmad 							5% 	
									
	FCR % 								
									
	FCR % 	Date 							
	Name 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	29-Nov-2022 	
	Mohammed yahya 	52% 	62% 	54% 	56% 	50% 	64% 	40% 	
	Rossana Rass 								
	Safa Mursel 	25% 	22% 			21% 	30% 		
	Anas Saeed 	61% 	56% 	50% 	42% 	62% 	40% 	42% 	
	Aseel Qiad 	53% 	50% 		55% 	40% 	29% 	40% 	
	Rahaf Zidan 	25% 	58% 	51% 	61% 	56% 	45% 	41% 	
	Reem Hleel 	49% 	54% 	61% 	53% 	53% 	57% 		
	Zeina Sheban 				24% 	30% 			
	Leen Fandi 	17% 			35% 	36% 		46% 	
	Marah Bishany 					24% 			
	Reena kumari 								
	Shahbaz Khan 							49% 	
	Zaid Ahmad 							53% 	
									
	CSAT % 								
									
	C-Sat 	Date 							
	Name 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	29-Nov-2022 	
	Mohammed yahya 	50% 	43% 	75% 	33% 		100% 	100% 	
	Rossana Rass 								
	Safa Mursel 		100% 			50% 	100% 		
	Anas Saeed 		50% 	100% 	100% 	50% 	67% 	67% 	
	Aseel Qiad 	67% 	50% 		75% 	33% 		75% 	
	Rahaf Zidan 		50% 	33% 	100% 	67% 	100% 		
	Reem Hleel 	100% 	100% 		75% 	100% 			
	Zeina Sheban 				100% 				
	Leen Fandi 				100% 				
	Marah Bishany 							100% 	
	Reena kumari 								
	Shahbaz Khan 								
	Zaid Ahmad 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, November 29, 2022 12:38:20 PM 
Subject: LSM Automation Report - 22nd Nov to 28th Nov 

Hi All, 
Given below is the LSM Automation update from 22nd Nov to 28th Nov. 

	
Summary - November 
	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		17079 		58% 		48% 		610 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	Grand Total 
	Mohammed yahya 	141 	143 	172 	167 	135 	4 	139 	901 
	Rossana Rass 	52 		6 	8 		10 	24 	100 
	Safa Mursel 	74 	36 	81 		27 	68 	60 	346 
	Anas Saeed 	172 	151 	142 	172 	50 	107 	181 	975 
	Aseel Qiad 	153 	175 	172 		185 	183 	145 	1013 
	Rahaf Zidan 	77 	64 	98 	75 	102 	98 	55 	569 
	Reem Hleel 	114 	83 	137 	92 	137 	124 	83 	770 
	Zeina Sheban 		65 	10 	24 	51 	50 	26 	226 
	Leen Fandi 	84 	47 	15 	27 	46 	44 	19 	282 
	Marah Bishany 		18 	8 	27 	36 	51 	40 	180 
	Grand Total 	867 	782 	841 	592 	769 	739 	772 	5362 
	Other % 								
									
	Other % 	Date 							
	Name 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	
	Mohammed yahya 	10% 	8% 	3% 	9% 	13% 	25% 	10% 	
	Rossana Rass 	21% 							
	Safa Mursel 	4% 					9% 		
	Anas Saeed 	10% 		8% 	13% 	12% 	12% 	14% 	
	Aseel Qiad 	9% 	5% 	15% 		8% 	9% 	17% 	
	Rahaf Zidan 	13% 	3% 	9% 	9% 	5% 	12% 		
	Reem Hleel 	2% 	1% 	5% 	7% 	9% 	10% 	2% 	
	Zeina Sheban 					4% 	8% 		
	Leen Fandi 	4% 				4% 			
	Marah Bishany 						2% 		
									
	FCR % 								
									
	FCR % 	Date 							
	Name 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	
	Mohammed yahya 	55% 	52% 	62% 	54% 	56% 	25% 	51% 	
	Rossana Rass 	31% 							
	Safa Mursel 	50% 	25% 	22% 			16% 	22% 	
	Anas Saeed 	51% 	61% 	56% 	51% 	44% 	62% 	40% 	
	Aseel Qiad 	51% 	53% 	50% 		56% 	40% 	22% 	
	Rahaf Zidan 	51% 	25% 	58% 	49% 	61% 	50% 	35% 	
	Reem Hleel 	52% 	49% 	54% 	61% 	53% 	48% 	53% 	
	Zeina Sheban 					24% 	22% 		
	Leen Fandi 	56% 	17% 			35% 	27% 		
	Marah Bishany 						20% 		
									
	CSAT % 								
									
	C-Sat 	Date 							
	Name 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	
	Mohammed yahya 	25% 	50% 	50% 	67% 			100% 	
	Rossana Rass 	50% 							
	Safa Mursel 			100% 			50% 	100% 	
	Anas Saeed 	33% 			100% 	100% 	50% 	50% 	
	Aseel Qiad 		67% 	40% 		75% 	33% 		
	Rahaf Zidan 	67% 		100% 	50% 		50% 		
	Reem Hleel 	100% 		100% 		75% 	100% 		
	Zeina Sheban 					100% 			
	Leen Fandi 					100% 			
	Marah Bishany 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Saturday, November 26, 2022 11:37:47 AM 
Subject: LSM Automation Report - 19th Nov to 25th Nov 

Hi All, 
Given below is the LSM Automation update from 19th Nov to 25th Nov. 

		Total Tickets done 		

		Avg tickets per day 	
		14797 		

		617 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	Grand Total 
	Mohammed yahya 	130 	15 	129 	141 	143 	172 	167 	897 
	Rossana Rass 		100 	41 	52 		6 	8 	207 
	Safa Mursel 	120 	123 	51 	74 	36 	81 		485 
	Anas Saeed 	20 	122 	141 	172 	151 	142 	172 	920 
	Aseel Qiad 	153 	141 	140 	153 	175 	172 		934 
	Rahaf Zidan 	51 	45 	66 	77 	64 	98 	75 	476 
	Reem Hleel 	70 	78 	106 	114 	83 	137 	92 	680 
	Zeina Sheban 	55 	73 	26 		65 	10 	24 	253 
	Leen Fandi 	45 	48 	27 	84 	47 	15 	27 	293 
	Marah Bishany 	1 	30 	24 		18 	8 	27 	108 
	Grand Total 	645 	775 	751 	867 	782 	841 	592 	5253 
	Other % 								
									
	Other % 	Date 							
	Name 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	
	Mohammed yahya 	8% 	13% 	9% 	10% 	8% 	3% 	9% 	
	Rossana Rass 		17% 	7% 	21% 				
	Safa Mursel 	15% 	15% 	10% 	4% 				
	Anas Saeed 	10% 	10% 	10% 	10% 		8% 	13% 	
	Aseel Qiad 	12% 	13% 	13% 	9% 	5% 	15% 		
	Rahaf Zidan 	18% 	16% 	9% 	13% 	3% 	9% 	9% 	
	Reem Hleel 	1% 	6% 	4% 	2% 	1% 	5% 	7% 	
	Zeina Sheban 	16% 	8% 	4% 					
	Leen Fandi 	2% 	2% 	4% 	4% 				
	Marah Bishany 		10% 						

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, November 25, 2022 12:44:28 PM 
Subject: LSM Automation Report - 18th Nov to 24th Nov 

Hi All, 
Given below is the LSM Automation update from 18th Nov to 24th Nov. 

	Summary - November 	Total Tickets done 		

		Avg tickets per day 	
		14202 		

		592 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	Grand Total 
	Mohammed yahya 	134 	130 	15 	129 	141 	143 	172 	864 
	Rossana Rass 	6 		100 	41 	52 		6 	205 
	Safa Mursel 	4 	120 	123 	51 	74 	36 	81 	489 
	Anas Saeed 	137 	20 	122 	141 	172 	151 	142 	885 
	Aseel Qiad 	83 	153 	141 	140 	153 	175 	172 	1017 
	Rahaf Zidan 	46 	51 	45 	66 	77 	64 	98 	447 
	Reem Hleel 	65 	70 	78 	106 	114 	83 	137 	653 
	Zeina Sheban 	19 	55 	73 	26 		65 	10 	248 
	Leen Fandi 	20 	45 	48 	27 	84 	47 	15 	286 
	Marah Bishany 		1 	30 	24 		18 	8 	81 
	Grand Total 	514 	645 	775 	751 	867 	782 	841 	5175 
	Other % 								
									
	Other % 	Date 							
	Name 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	
	Mohammed yahya 	10% 	8% 	13% 	9% 	10% 	8% 	3% 	
	Rossana Rass 	17% 		17% 	7% 	21% 			
	Safa Mursel 		15% 	15% 	10% 	4% 			
	Anas Saeed 	15% 	10% 	10% 	10% 	10% 		8% 	
	Aseel Qiad 	23% 	12% 	13% 	13% 	9% 	5% 	15% 	
	Rahaf Zidan 	4% 	18% 	16% 	9% 	13% 	3% 	9% 	
	Reem Hleel 	9% 	1% 	6% 	4% 	2% 	1% 	5% 	
	Zeina Sheban 	21% 	16% 	8% 	4% 				
	Leen Fandi 		2% 	2% 	4% 	4% 			
	Marah Bishany 			10% 					

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, November 24, 2022 1:02:43 PM 
Subject: LSM Automation Report - 17th Nov to 23rd Nov 

Hi All, 
Given below is the LSM Automation update from 17th Nov to 23rd Nov. 

	Summary - November 	Total Tickets done 		

		Avg tickets per day 	
		13361 		

		581 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	Grand Total 
	Mohammed yahya 	137 	134 	130 	15 	129 	141 	143 	829 
	Rossana Rass 	52 	6 		100 	41 	52 		251 
	Safa Mursel 	61 	4 	120 	123 	51 	74 	36 	469 
	Anas Saeed 	139 	137 	20 	122 	141 	172 	151 	882 
	Aseel Qiad 	140 	83 	153 	141 	140 	153 	175 	985 
	Rahaf Zidan 	24 	46 	51 	45 	66 	77 	64 	373 
	Reem Hleel 	24 	65 	70 	78 	106 	114 	83 	540 
	Zeina Sheban 	41 	19 	55 	73 	26 		65 	279 
	Leen Fandi 	61 	20 	45 	48 	27 	84 	47 	332 
	Marah Bishany 	42 		1 	30 	24 		18 	115 
	Grand Total 	721 	514 	645 	775 	751 	867 	782 	5055 
	Other % 								
									
	Other % 	Date 							
	Name 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	
	Mohammed yahya 	17% 	10% 	8% 	13% 	9% 	10% 	8% 	
	Rossana Rass 	17% 	17% 		17% 	7% 	21% 		
	Safa Mursel 	20% 		15% 	15% 	10% 	4% 		
	Anas Saeed 	11% 	15% 	10% 	10% 	10% 	10% 		
	Aseel Qiad 	19% 	23% 	12% 	13% 	13% 	9% 	5% 	
	Rahaf Zidan 	13% 	4% 	18% 	16% 	9% 	13% 	3% 	
	Reem Hleel 	8% 	9% 	1% 	6% 	4% 	2% 	1% 	
	Zeina Sheban 	22% 	21% 	16% 	8% 	4% 			
	Leen Fandi 	2% 		2% 	2% 	4% 	4% 		
	Marah Bishany 	12% 			10% 				

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 23, 2022 3:45:48 PM 
Subject: LSM Automation Report - 16th Nov to 22nd Nov 

Hi All, 
Given below is the LSM Automation update from 16th Nov to 22nd Nov. 

	
Summary - November 
	Total Tickets done 	

	
		Avg tickets per day 	
		12579 	

	
		572 	

	

									
	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	Grand Total 
	Mohammed yahya 	130 	137 	134 	130 	15 	129 	141 	816 
	Rossana Rass 	61 	52 	6 		100 	41 	52 	312 
	Safa Mursel 	48 	61 	4 	120 	123 	51 	74 	481 
	Anas Saeed 	140 	139 	137 	20 	122 	141 	172 	871 
	Aseel Qiad 	141 	140 	83 	153 	141 	140 	153 	951 
	Rahaf Zidan 	39 	24 	46 	51 	45 	66 	77 	348 
	Reem Hleel 	52 	24 	65 	70 	78 	106 	114 	509 
	Zeina Sheban 	42 	41 	19 	55 	73 	26 		256 
	Leen Fandi 	45 	61 	20 	45 	48 	27 	84 	330 
	Marah Bishany 		42 		1 	30 	24 		97 
	Grand Total 	698 	721 	514 	645 	775 	751 	867 	4971 
	Other % 								
									
	Other % 	Date 							
	Name 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	
	Mohammed yahya 	12% 	17% 	10% 	8% 	13% 	9% 	10% 	
	Rossana Rass 	20% 	17% 	17% 		17% 	7% 	21% 	
	Safa Mursel 	15% 	20% 		15% 	15% 	10% 	4% 	
	Anas Saeed 	24% 	11% 	15% 	10% 	10% 	10% 	10% 	
	Aseel Qiad 	15% 	19% 	23% 	12% 	13% 	13% 	9% 	
	Rahaf Zidan 	8% 	13% 	4% 	18% 	16% 	9% 	13% 	
	Reem Hleel 	2% 	8% 	9% 	1% 	6% 	4% 	2% 	
	Zeina Sheban 	14% 	22% 	21% 	16% 	8% 	4% 		
	Leen Fandi 	4% 	2% 		2% 	2% 	4% 	4% 	
	Marah Bishany 		12% 			10% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, November 22, 2022 1:16:30 PM 
Subject: Re: LSM Automation Report - 14th Nov to 20th Nov 

Hi All, 
Given below is the LSM Automation update from 15th Nov to 21st Nov. 

	
Summary - November 
	Total Tickets done 		

	
	Avg tickets per day 		
		11712 		

	
	558 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	Grand Total 	
	Mohammed yahya 	154 	130 	137 	134 	130 	15 	129 	829 	
	Rossana Rass 	48 	61 	52 	6 		100 	41 	308 	
	Safa Mursel 	102 	48 	61 	4 	120 	123 	51 	509 	
	Anas Saeed 	140 	140 	139 	137 	20 	122 	141 	839 	
	Aseel Qiad 	175 	141 	140 	83 	153 	141 	140 	973 	
	Rahaf Zidan 	48 	39 	24 	46 	51 	45 	66 	319 	
	Reem Hleel 	64 	52 	24 	65 	70 	78 	106 	459 	
	Zeina Sheban 	47 	42 	41 	19 	55 	73 	26 	303 	
	Leen Fandi 	18 	45 	61 	20 	45 	48 	27 	264 	
	Marah Bishany 			42 		1 	30 	24 	97 	
	Grand Total 	796 	698 	721 	514 	645 	775 	751 	4900 	
	
Other % 

	Other % 	Date 								
	Name 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 		
	Mohammed yahya 	8% 	12% 	17% 	10% 	8% 	13% 	9% 		
	Rossana Rass 	19% 	20% 	17% 	17% 		17% 	7% 		
	Safa Mursel 	14% 	15% 	20% 		15% 	15% 	10% 		
	Anas Saeed 	14% 	24% 	11% 	15% 	10% 	10% 	10% 		
	Aseel Qiad 	15% 	15% 	19% 	23% 	12% 	13% 	13% 		
	Rahaf Zidan 	2% 	8% 	13% 	4% 	18% 	16% 	9% 		
	Reem Hleel 	6% 	2% 	8% 	9% 	1% 	6% 	4% 		
	Zeina Sheban 	4% 	14% 	22% 	21% 	16% 	8% 	4% 		
	Leen Fandi 		4% 	2% 		2% 	2% 	4% 		
	Marah Bishany 			12% 			10% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, November 21, 2022 3:23:41 PM 
Subject: LSM Automation Report - 14th Nov to 20th Nov 

Hi All, 
Given below is the LSM Automation update from 14th Nov to 20th Nov. 

	Summary - November 	Total Tickets done 		

	
	Avg tickets per day 	
		10961 		

	
	548 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	Grand Total 
	Mohammed yahya 	132 	154 	130 	137 	134 	130 	15 	832 
	Rossana Rass 	7 	48 	61 	52 	6 		100 	274 
	Safa Mursel 	46 	102 	48 	61 	4 	120 	123 	504 
	Anas Saeed 	139 	140 	140 	139 	137 	20 	122 	837 
	Aseel Qiad 	157 	175 	141 	140 	83 	153 	141 	990 
	Rahaf Zidan 	38 	48 	39 	24 	46 	51 	45 	291 
	Reem Hleel 	57 	64 	52 	24 	65 	70 	78 	410 
	Zeina Sheban 	36 	47 	42 	41 	19 	55 	73 	313 
	Leen Fandi 		18 	45 	61 	20 	45 	48 	237 
	Marah Bishany 				42 		1 	30 	73 
	Grand Total 	612 	796 	698 	721 	514 	645 	775 	4761 
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	
	Mohammed yahya 	11% 	8% 	12% 	17% 	10% 	8% 	13% 	
	Rossana Rass 		19% 	20% 	17% 	17% 		17% 	
	Safa Mursel 	7% 	14% 	15% 	20% 		15% 	15% 	
	Anas Saeed 	17% 	14% 	24% 	11% 	15% 	10% 	10% 	
	Aseel Qiad 	14% 	15% 	15% 	19% 	23% 	12% 	13% 	
	Rahaf Zidan 	8% 	2% 	8% 	13% 	4% 	18% 	16% 	
	Reem Hleel 	2% 	6% 	2% 	8% 	9% 	1% 	6% 	
	Zeina Sheban 	6% 	4% 	14% 	22% 	21% 	16% 	8% 	
	Leen Fandi 			4% 	2% 		2% 	2% 	
	Marah Bishany 				12% 			10% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, November 18, 2022 12:19:23 PM 
Subject: LSM Automation Report - 11th Nov to 17th Nov 

Hi All, 
Given below is the LSM Automation update from 11th Nov to 17th Nov. 

	Summary ( November) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		9027 	

	
	
	531 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	Grand Total 
	Mohammed yahya 	156 	123 	27 	132 	154 	130 	137 	859 
	Rossana Rass 	37 		60 	7 	48 	61 	52 	265 
	Safa Mursel 		182 	208 	46 	102 	48 	61 	647 
	Anas Saeed 	141 	29 	113 	139 	140 	140 	139 	841 
	Aseel Qiad 	140 	138 	139 	157 	175 	141 	140 	1030 
	Rahaf Zidan 				38 	48 	39 	24 	149 
	Reem Hleel 				57 	64 	52 	24 	197 
	Zeina Sheban 				36 	47 	42 	41 	166 
	Leen Fandi 					18 	45 	61 	124 
	Marah Bishany 							42 	42 
	Grand Total 	474 	472 	547 	612 	796 	698 	721 	4320 
	Other % 								
									
	Other % 	Date 							
	Name 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	
	Mohammed yahya 	13% 	9% 	4% 	11% 	8% 	12% 	17% 	
	Rossana Rass 	22% 		17% 		19% 	20% 	17% 	
	Safa Mursel 		10% 	13% 	7% 	14% 	15% 	20% 	
	Anas Saeed 	16% 	14% 	12% 	17% 	14% 	24% 	11% 	
	Aseel Qiad 	15% 	14% 	16% 	14% 	15% 	15% 	19% 	
	Rahaf Zidan 				8% 	2% 	8% 	13% 	
	Reem Hleel 				2% 	6% 	2% 	8% 	
	Zeina Sheban 				6% 	4% 	14% 	22% 	
	Leen Fandi 						4% 	2% 	
	Marah Bishany 							12% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, November 17, 2022 1:08:35 PM 
Subject: LSM Automation Report - 10th Nov to 16th Nov 

Hi All, 
Given below is the LSM Automation update from 10th Nov to 16th Nov. 

	Summary (November) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		8306 		

		519 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	Grand Total 
	Mohammed yahya 	140 	156 	123 	27 	132 	154 	130 	862 
	Rossana Rass 	151 	37 		60 	7 	48 	61 	364 
	Safa Mursel 	148 		182 	208 	46 	102 	48 	734 
	Anas Saeed 	174 	141 	29 	113 	139 	140 	140 	876 
	Aseel Qiad 		140 	138 	139 	157 	175 	141 	890 
	Rahaf Zidan 					38 	48 	39 	125 
	Reem Hleel 					57 	64 	52 	173 
	Zeina Sheban 					36 	47 	42 	125 
	Leen Fandi 						18 	45 	63 
	Grand Total 	613 	474 	472 	547 	612 	796 	698 	4212 
	Other % 								
									
	Other % 	Date 							
	Name 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	
	Mohammed yahya 	8% 	13% 	9% 	4% 	11% 	8% 	12% 	
	Rossana Rass 	18% 	22% 		17% 		19% 	20% 	
	Safa Mursel 	14% 		10% 	13% 	7% 	14% 	15% 	
	Anas Saeed 	17% 	16% 	14% 	12% 	17% 	14% 	24% 	
	Aseel Qiad 		15% 	14% 	16% 	14% 	15% 	15% 	
	Rahaf Zidan 					8% 	2% 	8% 	
	Reem Hleel 					2% 	6% 	2% 	
	Zeina Sheban 					6% 	4% 	14% 	
	Leen Fandi 							4% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 16, 2022 1:46:57 PM 
Subject: LSM Automation Report - 9th Nov to 15th Nov 

Hi All, 
Given below is the LSM Automation update from 9th Nov to 15th Nov. 

	
Summary - November 
	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		7608 		

		507 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	Grand Total 
	Mohammed yahya 	160 	140 	156 	123 	27 	132 	154 	892 
	Rossana Rass 	61 	151 	37 		60 	7 	48 	364 
	Safa Mursel 	37 	148 		182 	208 	46 	102 	723 
	Anas Saeed 	77 	174 	141 	29 	113 	139 	140 	813 
	Aseel Qiad 	176 		140 	138 	139 	157 	175 	925 
	Rahaf Zidan 						38 	48 	86 
	Reem Hleel 						57 	64 	121 
	Zeina Sheban 						36 	47 	83 
	Leen Fandi 							18 	18 
	Grand Total 	511 	613 	474 	472 	547 	612 	796 	4025 
	
Other % 

	Sum of Other % 	Date 							
	Name 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	
	Mohammed yahya 	14% 	8% 	13% 	9% 	4% 	11% 	8% 	
	Rossana Rass 	11% 	18% 	22% 		17% 		19% 	
	Safa Mursel 	14% 	14% 		10% 	13% 	7% 	14% 	
	Anas Saeed 	27% 	17% 	16% 	14% 	12% 	17% 	14% 	
	Aseel Qiad 	18% 		15% 	14% 	16% 	14% 	15% 	
	Rahaf Zidan 						8% 	2% 	
	Reem Hleel 						2% 	6% 	
	Zeina Sheban 						6% 	4% 	
	Leen Fandi 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, November 15, 2022 1:18:16 PM 
Subject: LSM Automation Report - 8th Nov to 14th Nov 

Hi All, 
Given below is the LSM Automation update from 8th Nov to 14th Nov. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		17700 		50% 		17% 		393 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	Grand Total 	
	Mohammed yahya 	151 	160 	140 	156 	123 	27 	132 	889 	
	Rossana Rass 	49 	61 	151 	37 		60 	7 	365 	
	Safa Mursel 	95 	37 	148 		182 	208 	46 	716 	
	Anas Saeed 	141 	77 	174 	141 	29 	113 	139 	814 	
	Aseel Qiad 	140 	176 		140 	138 	139 	157 	890 	
	Rahaf Zidan 							38 	38 	
	Reem Hleel 							57 	57 	
	Zeina Sheban 							36 	36 	
	Grand Total 	576 	511 	613 	474 	472 	547 	612 	3805 	
										
	Other % 									
										
	Sum of Other % 	Date 								
	Name 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 		
	Mohammed yahya 	15% 	14% 	8% 	13% 	9% 	4% 	11% 		
	Rossana Rass 	20% 	11% 	18% 	22% 		17% 			
	Safa Mursel 	15% 	14% 	14% 		10% 	13% 	7% 		
	Anas Saeed 	14% 	27% 	17% 	16% 	14% 	12% 	17% 		
	Aseel Qiad 	21% 	18% 		15% 	14% 	16% 	14% 		
	Rahaf Zidan 							8% 		
	Reem Hleel 							2% 		
	Zeina Sheban 							6% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, November 11, 2022 11:58:39 AM 
Subject: LSM Automation Report - 3rd Nov to 10th Nov 

Hi All, 
Given below is the LSM Automation update from 3rd Nov to 10th Nov. 

	Summary (Oct - 10th Nov) 	Total Tickets done 	

	
	
	Avg tickets per day 			
	
	15595 	

	
	
	380 			

	Handled Automation tickets by agent 										
											
	Sum of Tickets 	Date 									
	Name 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 	Grand Total 	
	Mohammed yahya 	152 	147 	83 	20 	140 	151 	160 	140 	993 	
	Rossana Rass 	40 	50 		140 	95 	49 	61 	151 	586 	
	Safa Mursel 	60 	35 	139 		82 	95 	37 	148 	596 	
	Anas Saeed 	141 		36 	106 	141 	141 	77 	174 	816 	
	Aseel Qiad 		109 	140 	143 	140 	140 	176 		848 	
	Grand Total 	393 	341 	398 	409 	598 	576 	511 	613 	3839 	
											
	Other % 										
											
	Sum of Other % 	Date 									
	Name 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 		
	Mohammed yahya 	9% 	13% 	17% 	10% 	9% 	15% 	14% 	8% 		
	Rossana Rass 	13% 	24% 		18% 	16% 	20% 	11% 	18% 		
	Safa Mursel 	12% 	11% 	10% 		9% 	15% 	14% 	14% 		
	Anas Saeed 	18% 		8% 	19% 	12% 	14% 	27% 	17% 		
	Aseel Qiad 		11% 	17% 	14% 	13% 	21% 	18% 			

From: "Bidipta Dutta" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, November 10, 2022 3:55:46 PM 
Subject: Re: LSM Automation Report - 2nd Nov to 9th Nov 

Hello Saurabh, 

Thank you for sharing the details, feedback has been shared with the agent. 

Also will keep a close eye for the same. 

Regards, 
Bidipta Dutta 

From: "Saurabh Dadu" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "bidipta dutta" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, November 10, 2022 3:34:53 PM 
Subject: Re: LSM Automation Report - 2nd Nov to 9th Nov 

Hi Apoorv, Bidipta, 

Anas at 27% others in Automation - thats way too excessive. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 10 November 2022 3:20 PM 
To: Saurabh Dadu <[email-masked]>; Apoorv Joshi <[email-masked]>; Bidipta Dutta <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 2nd Nov to 9th Nov 
Hi All, 
Given below is the LSM Automation update from 2nd Nov to 9th Nov. 

	Summary (Oct - 9th Nov) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		14982 		
		
		375 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	Grand Total 
	Mohammed yahya 	142 	152 	147 	83 	20 	140 	151 	160 	995 
	Rossana Rass 		40 	50 		140 	95 	49 	61 	435 
	Safa Mursel 		60 	35 	139 		82 	95 	37 	448 
	Anas Saeed 	139 	141 		36 	106 	141 	141 	77 	781 
	Aseel Qiad 	143 		109 	140 	143 	140 	140 	176 	991 
	Grand Total 	424 	393 	341 	398 	409 	598 	576 	511 	3650 
										
	Other % 									
										
	Sum of Other % 	Date 								
	Name 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	
	Mohammed yahya 	13% 	9% 	13% 	17% 	10% 	9% 	15% 	14% 	
	Rossana Rass 		13% 	24% 		18% 	16% 	20% 	11% 	
	Safa Mursel 		12% 	11% 	10% 		9% 	15% 	14% 	
	Anas Saeed 	11% 	18% 		8% 	19% 	12% 	14% 	27% 	
	Aseel Qiad 	14% 		11% 	17% 	14% 	13% 	21% 	18% 	

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 9, 2022 2:11:40 PM 
Subject: Re: LSM Automation Report - 1st Nov to 8th Nov 

Please share this now on a daily basis 

Also add Bidipta and Apoorv to this daily report. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 09 November 2022 2:00 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 1st Nov to 8th Nov 
Hi Sir, 
Given below is the LSM Automation update from 1st Nov to 8th Nov. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 			
	Summary (Oct - 8th Nov) 	14471 		
		
		371 			

	Handled Automation tickets by agent 										
											
	Sum of Tickets 	Date 									
	Name 	01-Nov-2022 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	Grand Total 	
	Mohammed yahya 	140 	142 	152 	147 	83 	20 	140 	151 	975 	
	Rossana Rass 	34 	0 	40 	50 	0 	140 	95 	49 	408 	
	Safa Mursel 	3 	0 	60 	35 	139 	0 	82 	95 	414 	
	Anas Saeed 	132 	139 	141 	0 	36 	106 	141 	141 	836 	
	Aseel Qiad 	133 	143 	0 	109 	140 	143 	140 	140 	948 	
	Grand Total 	442 	424 	393 	341 	398 	409 	598 	576 	3581 	
											
	Other % 										
											
	Sum of Other % 	Date 									
	Name 	01-Nov-2022 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 		
	Mohammed yahya 	11% 	13% 	9% 	13% 	17% 	10% 	9% 	15% 		
	Rossana Rass 	18% 		13% 	24% 		18% 	16% 	20% 		
	Safa Mursel 			12% 	11% 	10% 		9% 	15% 		
	Anas Saeed 	11% 	11% 	18% 		8% 	19% 	12% 	14% 		
	Aseel Qiad 	18% 	14% 		11% 	17% 	14%