Subject: HB UAE Last week dashboard
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 23 Jan 2023 05:12:35 -0700 (MST)

Hi sir, 

Given below is HB UAE dashboard for last week. 

	Homebox UAE 			

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st response time 	Avg response Time 	Resolution Time 			
Whatsapp 	499 			00:01:13 	00:01:59 	00:17:01 			
Emails 	211 	99% 	100% 	02:56:00 	02:13:00 				
Facebook 	129 	69% 	99% 	02:08:00 	01:56:00 				
Instagram 									
									
WhatsApp chats category 									
Date 	Complaints 	Inquiry 							
16-Jan to 22-Jan 	24% 	76% 							
									
Inquiry Sub category category 									
Date 	Post Order 	Pre Order 							
16-Jan to 22-Jan 	85% 	14% 							
									
Post order Sub category 									
Date 	Delivery Follow up 	Return Request/Creating RMA/Return to Store/Exchange 	Cancellation 	Click & Collect Follow Up 	Refund Follow up 	Invoice Request 			
16-Jan to 22-Jan 	85% 	5% 	5% 	3% 	1% 	1% 			
									
Complaints Sub category 									
Date 	Product Complaint 	Late Delivery 	WWD Damaged/Manufacturing Fault 	Mattress Complain 	Late Collection (Returns) 	Wrong item delivered WWD 	Refunds and Cancelations 	Missing HH item below AED 50 	Others 
16-Jan to 22-Jan 	31% 	24% 	13% 	6% 	4% 	3% 	3% 	3% 	14%