Subject: Homebox KSA Last week
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 23 Jan 2023 04:59:25 -0700 (MST)

Hi sir, 

Given below is the dashboard for last week for KSA. 

					Homebox KSA 						

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 						
Whatsapp 	1684 										
Emails 	65 	100% 	97% 	00:52:05 	01:11:00 						
Facebook 	42 	38% 	93% 	06:11:00 	05:07:00 						
Instagram 	406 		10:11:00 	09:15:00 							
Twitter 	62 	88% 	99% 	04:07:00 	04:41:00 						
											
Chats category (Top 10) 											
Date 	WWD Related 	Order Scheduling Related 	Maintenance Related 	Presales 	Cancelation 	Delivery Related Within TAT 	Damaged Delivery 	Change Address or Phone Number 	Return and Refund 	No Ans Needed Close Chat 	Others 
16-Jan to 22-Jan 	28% 	13% 	13% 	5% 	4% 	4% 	4% 	3% 	2% 	2% 	22% 
											
WWD Related sub category 											
Date 	WWD - DO Created - Details Available 	WWD delay - Slot missed 	WWD - Reschedule - Slot not available - booked alternate date 	WWD - Rescheduled as per request 	WWD delay - driver call not answered 	WWD - Reschedule - No Slot Available - create CRM 	Furniture OOS After Order 				
16-Jan to 22-Jan 	47% 	18% 	12% 	10% 	7% 	4% 	1% 				
											
Order Scheduling Related Sub category 											
Date 	Order scheduled HB WWD 										
16-Jan to 22-Jan 	100% 										
											
Maintenance related Sub category 											
Date 	Timeframe for Inspection 	Follow-up ticket already created 	Misuse - Rejected 								
16-Jan to 22-Jan 	61% 	29% 	11% 								
											
Presales Sub category 											
Date 	Suggested Product Link 	Product Specs 	Store Availability - in stock 	Store Availability - Not available 							
16-Jan to 22-Jan 	53% 	20% 	20% 	7%