Subject: Required data urgent
From: Gaurav Yadav <[email-masked]>
To: yahia taha <[email-masked]>
Cc: saurabh <[email-masked]>, Syed Attaullah <[email-masked]>, hasan razakhan <[email-masked]>
Date: Fri, 20 Jan 2023 02:47:46 -0700 (MST)

Hi, 

Sorry for the delay, please see attached data you requested. 

IMPORTANT ABOUT WHATSAPP VOLUME: In 2021 each conversation was counted separately. If a customer contacted us in morning about something got his answer and chat was closed, and he contacted us again in the afternoon/evening. They were counted as 2 separate chats. 

In the current model Freshdesk considers 1 session as 24 hours. So if a customer starts a chat, stops, comes back anytime within 24 hours, even if he starts 10 separate chats, they are counted as 1. 

Thanks, 
Gaurav 

From: "Gaurav Yadav" <[email-masked]> 
To: "yahia taha" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Syed Attaullah" <[email-masked]>, "hasan razakhan" <[email-masked]> 
Sent: Thursday, January 19, 2023 12:05:47 PM 
Subject: Re: Required data urgent 

Hi, 

Sorry for the delay, as I didn't had access to Bot Analytics on Freshchat, I wasn't able access the WhatsApp volume. I got the access now, will be sending the data to you today. 

Thanks, 
Gaurav 

From: "yahia taha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Syed Attaullah" <[email-masked]>, "hasan razakhan" <[email-masked]> 
Sent: Wednesday, January 18, 2023 8:52:15 PM 
Subject: RE: Required data urgent 

[ mailto:[email-masked] | @Gaurav Yadav ] anu update please. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Yahia Taha 
Sent: Tuesday, January 17, 2023 2:28 PM 
To: Gaurav Yadav <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Syed Attaullah <[email-masked]>; Hasan Razakhan <[email-masked]> 
Subject: Required data urgent 

Dear Gaurav, 

Requesting your kind support to share highlighted yellow in attached file data urgent. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

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