Subject: hb ksa
From: Rohan Panwar <[email-masked]>
To: Gaurav Yadav <[email-masked]>
Date: Wed, 22 Mar 2023 01:50:26 -0700 (MST)

hii , 

			Homebox KSA 				

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 			
Whatsapp 								
Emails 	42 	100% 	100% 	02:02:00 	02:53:00 			
Facebook 	12 	38% 	100% 	4:07:00 	06:24:00 			
Instagram 	128 		02:36:29 	00:26:24 				
Twitter 	41 	92% 	94% 	8:43:00 	06:58:00 			
								
Ageing Tickets (All Channels) 								
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 	
Open 	39 	20 	6 	10 	4 	15 	94 	
Waiting on customer 	46 	15 	4 	9 	17 	36 	127 	
Waiting on 3rd party 	56 	21 	3 	12 	9 	7 	108 	
Pending 	0 	0 	0 	1 	0 	2 	3 	
Grand total 	141 	56 	13 	31 	30 	58 	332