Subject: Re: Release report 17th to 20th March
From: Pritish Nandi <[email-masked]>
To: rohan panwar <[email-masked]>
Cc: deeksha <[email-masked]>, gaurav yadav <[email-masked]>
Date: Tue, 21 Mar 2023 07:24:12 -0700 (MST)

I will be speaking to them. 

Regards, 
Pritish 

From: "rohan panwar" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "gaurav yadav" <[email-masked]> 
Sent: Tuesday, March 21, 2023 7:51:03 PM 
Subject: Release report 17th to 20th March 

Hi Ma'am, 

Given below is the report of release from 17th to 20th march. 
Missed calls - 9 
Voicemails - 31 

Agent 	17-Mar 	18-Mar 	19-Mar 	20-Mar 
Keff 	16 	18 		27 
Pearl 	24 			23 
Pravesh 	17 	23 	24 	23 
Missed call 	2 	3 	2 	2 
VM 	10 	8 	5 	8 
Grand Total 	69 	52 	31 	83 
				
Missed call -9 				
caller number 	Call time (EST) 	Call duration 	Remarks 	
15087354518 	17-03-2023 10:22 	00:01:25 	Rang on Keff & Pearl ext. , both were available , call answered later 	
15087354518 	17-03-2023 10:51 	00:01:15 	Pearl was available , keff was on break (Didn't logout Bria) , pravesh was on call 	
17742390636 	18-03-2023 09:41 	00:00:17 	Rang on Keff & Pravesh , both were available 	
16092069126 	18-03-2023 10:34 	00:00:15 	Rang on Keff & Pravesh , keff was on confirmation call , Pravesh was available 	
19178285137 	18-03-2023 15:49 	00:00:09 	Rang on Pravesh ext. , Pravesh was available 	
17815410736 	19-03-2023 10:28 	00:00:25 	Rang on Pravesh ext. , Pravesh was on call 	
15089819739 	19-03-2023 13:17 	00:00:09 	Call duration was short Rang on Pravesh ext. , Pravesh was available 	
17743120207 	20-03-2023 10:19 	00:00:45 	Rang on pearl ext. , pearl was available 	
15087898250 	20-03-2023 13:16 	00:00:45 	

Voicemails - 31 			
caller number 	Call time (EST) 	Call duration 	Remarks 	
17742006592 	17-03-2023 09:42 	00:00:21 	Pearl & Keff were available 	
17742006592 	17-03-2023 09:45 	00:00:12 	
17742424257 	17-03-2023 09:47 	00:00:13 	
17742006592 	17-03-2023 09:53 	00:00:17 	
15083306364 	17-03-2023 10:20 	00:00:12 	Pravesh was on call, Pearl & Keff were available 	
15088854478 	17-03-2023 10:23 	00:00:15 	
19783761220 	17-03-2023 10:45 	00:00:14 	Pearl was available , keff was on break (Didn't logout Bria) , pravesh was on call 	
17812351200 	17-03-2023 10:48 	00:00:29 	
19785494951 	17-03-2023 10:49 	00:00:35 	
16035025677 	17-03-2023 13:49 	00:00:44 	Pearl & Pravesh were on call , Keff was on Break 	
15087692679 	18-03-2023 11:07 	00:02:14 	Keff was on call & Pravesh was on break 	
15087692679 	18-03-2023 11:09 	00:02:07 	
17742442182 	18-03-2023 11:13 	00:02:13 	
17742442182 	18-03-2023 11:16 	00:02:10 	
19786185414 	18-03-2023 14:37 	00:02:35 	Both were on call 	
19788159280 	18-03-2023 16:03 	00:00:47 	Keff was on break & Pravesh was available 	
15085232951 	18-03-2023 16:13 	00:00:12 	
15086334441 	18-03-2023 16:13 	00:00:53 	
15087356028 	19-03-2023 10:29 	00:03:10 	Pravesh was on call, Pearl & Keff were available 	
15082546190 	19-03-2023 10:29 	00:02:47 	
15082546190 	19-03-2023 10:57 	00:00:42 	Pravesh was on break 	
15087146640 	19-03-2023 11:13 	00:00:07 	
15086884489 	19-03-2023 16:20 	00:02:13 	Pravesh was on call 	
19787931495 	20-03-2023 09:03 	00:02:43 	Both were on call 	
19782700077 	20-03-2023 10:20 	00:00:55 	Pravesh & Keff were on call, Pearl was available 	
17743120207 	20-03-2023 10:23 	00:00:11 	
17743120207 	20-03-2023 10:26 	00:01:04 	Pravesh was on OB call, Keff was on call, Pearl was available 	
15088814207 	20-03-2023 13:48 	00:00:44 	Pravesh was on call , keff was on break , Pearl was available 	
15083414947 	20-03-2023 14:09 	00:00:09 	
15082547832 	20-03-2023 15:57 	00:02:08 	Pearl & keff were on call , Pravesh was on OB call 	
15087353122 	20-03-2023 17:21 	00:02:04 	Pravesh was on call, Other's shift got over 	

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "Gaurav Yadav" <[email-masked]> 
Sent: Friday, March 17, 2023 8:43:37 PM 
Subject: Release report 16th March 

Hi Ma'am, 

Given below is the report of release for 16th march. 
Total Calls Answered - 44 
Missed calls - 3 
Voicemails - 21 

Total Incoming calls -68 		Call answered % - 65% 	
			
Agent 	Incoming calls 	Call duration 	
Keff 	25 	01:56:47 	
Pearl 	19 	01:47:36 	
VM 	21 	00:34:01 	
Missed call 	3 	00:02:22 	
Grand Total 	68 	04:20:46 	

Missed call -3 			
caller number 	Call time (EST) 	Call duration 	Remarks 
16037338109 	16-03-2023 09:51 	00:00:36 	Pearl was available 
16318391749 	16-03-2023 15:54 	00:01:23 	Keff was available 
16178389561 	16-03-2023 16:40 	00:00:23 	Keff was on OB call 
			
Voicemails -21 			
caller number 	Call time (EST) 	Call duration 	Remarks 
14134464270 	16-03-2023 09:45 	00:00:45 	Pearl was available 
15089044050 	16-03-2023 09:48 	00:02:38 	Pearl was on call 
19783339261 	16-03-2023 09:54 	00:00:45 	Pearl was available 
16037338109 	16-03-2023 09:54 	00:00:14 
16037338109 	16-03-2023 10:04 	00:02:16 
18608443029 	16-03-2023 10:34 	00:00:09 	Pearl was restarting system 
18577569615 	16-03-2023 10:34 	00:00:29 
15082821083 	16-03-2023 10:38 	00:00:44 	Peal was available 
15088681943 	16-03-2023 10:42 	00:02:31 	Pearl was on call 
17812351200 	16-03-2023 10:44 	00:02:22 
16037314891 	16-03-2023 10:50 	00:02:37 
15082821083 	16-03-2023 11:45 	00:02:47 	Pearl was on OB call 
12023090383 	16-03-2023 11:48 	00:02:34 
15084507697 	16-03-2023 11:49 	00:02:12 
16318391749 	16-03-2023 15:58 	00:00:35 	Keff was available 
15082156930 	16-03-2023 17:05 	00:00:16 	Keff was on call, Pearl shift was over 
15086429529 	16-03-2023 17:41 	00:00:36 
19786219672 	16-03-2023 18:18 	00:02:10 
19786219672 	16-03-2023 18:22 	00:02:29 
17744371598 	16-03-2023 18:29 	00:02:08 
15083778678 	16-03-2023 19:04 	00:02:44 

Thanks, 
Rohan 

From: "deeksha" <[email-masked]> 
To: "Rohan Panwar" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Friday, March 17, 2023 1:56:44 PM 
Subject: Re: Release report 15th March 

Hi Pritish, 

Please question the agents who were available and still did not take the call 

regards, 
Deeksha 

From: Rohan Panwar <[email-masked]> 
Sent: Thursday, March 16, 2023 8:36 PM 
To: Pritish Nandi (LSM) <[email-masked]> 
Cc: Gaurav Yadav <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: Release report 15th March 
Hi sir, 

Given below is the report of release for 15th march. 
Total Calls Answered - 65 
Missed calls - 9 
Voicemails - 18 

				
	Total Incoming Calls - 92 		Calls Answered % - 71% 	

	15-Mar 	Incoming call 	Call duration 	
	Pravesh 	28 	01:43:22 	
	Pearl 	27 	02:13:03 	
	Keff 	10 	01:00:44 	
	VM 	18 	00:14:10 	
	Missed call 	9 	00:09:29 	
	Grand Total 	92 	05:20:48 	
				
	Missed call -9 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15084756013 	15-03-2023 09:32 	00:01:28 	Pearl & Keff were facing issue with bria 
	15084233614 	15-03-2023 09:35 	00:01:43 
	19172973791 	15-03-2023 09:43 	00:00:58 
	15082237013 	15-03-2023 09:43 	00:01:02 
	15082237013 	15-03-2023 09:51 	00:01:14 
	19172973791 	15-03-2023 09:54 	00:01:18 
	15086672374 	15-03-2023 13:13 	00:00:20 	Rang on Pravesh & Keff Ext. , Keff was on OB Call & Pravesh was away from bria 
	17742322952 	15-03-2023 16:10 	00:00:26 	Keff was on OB call, Pearl was available & no status of pravesh on group 
	15084503287 	15-03-2023 17:10 	00:01:00 	Rang on Keff Ext. , Pravesh was on call other shift got over 

	VM -18 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	14019527546 	15-03-2023 08:20 	00:02:09 	Pearl & Keff were on call 
	19785495926 	15-03-2023 09:30 	00:00:09 	Pearl & Keff were facing issue with bria 
	15083444325 	15-03-2023 09:39 	00:00:33 
	15084105127 	15-03-2023 09:42 	00:00:29 
	19172973791 	15-03-2023 09:42 	00:00:08 
	15082237013 	15-03-2023 09:47 	00:00:09 
	19788461489 	15-03-2023 10:00 	00:00:07 
	19172973791 	15-03-2023 10:03 	00:00:21 
	15082163543 	15-03-2023 12:37 	00:00:33 	Pearl was on call, Keff was on OB call & Pravesh was on break 
	17045175113 	15-03-2023 15:46 	00:00:45 	Keff was available , Pravesh & pearl were on call. 
	14134278852 	15-03-2023 16:08 	00:00:29 	Keff was on OB call, Pearl was available & no status of pravesh on group 
	17742872851 	15-03-2023 16:09 	00:00:05 
	17742708108 	15-03-2023 17:17 	00:00:39 	Pravesh was on call other shift got over 
	15084503287 	15-03-2023 17:18 	00:00:22 
	15083142096 	15-03-2023 18:08 	00:00:12 	Pravesh was calling on FD 
	18577562376 	15-03-2023 18:12 	00:02:11 	Pravesh was on call other shift got over 
	15082593672 	15-03-2023 18:48 	00:02:36 
	14132448809 	15-03-2023 18:51 	00:02:13 

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, March 15, 2023 8:15:19 PM 
Subject: Release report 14th March 

Hi sir, 

Given below is the report of release for 14th march. 
Total Calls Answered - 9 
Missed calls - 2 
Voicemails - 2 

	Agent 	Total Incoming call 	Call duration 		
	Pearl 	9 	00:27:36 		
	Missed call 	2 	00:01:30 		
	VM 	2 	00:05:09 		
	Grand Total 	13 	00:34:15 		
					
	VM -2 				
	caller number 	Call time 	Call duration 	Remarks 	
	14133868031 	14-03-2023 09:23 	00:02:38 	Pearl was on call 	
	19788338198 	14-03-2023 09:24 	00:02:31 	

	Missed Call -2 				
	caller number 	Call time 	Call duration 	Remarks 	
	19172093720 	14-03-2023 10:24 	00:01:30 	Pearl was working on VM's 	
	15083534611 	14-03-2023 14:16 	00:00:28 	Pearl was on outbound call 	

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, March 14, 2023 8:13:47 PM 
Subject: Release report 13th March 

Hi sir, 

Given below is the report of release for 13th march. 
Total Calls received- 79 
Missed calls - 6 
Voicemails -13 
Additionally i have highlighted in red missed calls & Voicemails where agents were available. 

	Total incoming calls -79 		Call answered % -76% 
				
	Agent 	Total calls 	Call duration 	
	Keff 	18 	02:24:36 	
	Pearl 	25 	02:43:24 	
	Pravesh 	17 	01:55:27 	
	Missed call 	6 		
	VM 	13 		
	Grand Total 	79 	07:39:44 	
				
	Missed calls - 6 			
	caller number 	Call time 	Call duration 	Remarks 
	15083286065 	13-03-2023 09:48 	00:01:33 	Rang on Keff ext. , He was on out bound call 
	17744186836 	13-03-2023 10:49 	00:01:24 	Rang on Keff & Pravesh ext. Keff & Pravesh were on call. 
	15084792435 	13-03-2023 10:51 	00:00:47 	Rang on Pravesh ext. Pravesh was available 
	15084792435 	13-03-2023 10:52 	00:00:54 
	18182121714 	13-03-2023 11:01 	00:01:32 	Rang on Pravesh ext. Pravesh was on call 
	16172513667 	13-03-2023 12:18 	00:00:03 	Call duration were short rang on Pearl,keff & Pravesh Ext. all were available. 
				
	Voicemails - 13 			
	caller number 	Call time 	Call duration 	Remarks 
	17176823413 	13-03-2023 09:21 	00:02:47 	Both were on Call , answered later 
	15088644012 	13-03-2023 10:47 	00:02:24 	Pearl & Pravesh were on call, Keff was on break 
	15089041132 	13-03-2023 11:06 	00:02:41 	Keff & Pravesh were on call, Pearl was on break 
	15089547593 	13-03-2023 11:06 	00:02:08 
	17742580156 	13-03-2023 11:07 	00:02:43 
	16033030230 	13-03-2023 11:09 	00:02:40 	Keff & Pravesh were on call, Pearl was on break , answered later 
	17744522978 	13-03-2023 12:57 	00:00:42 	Pravesh & Pearl were on call, Keff was available. 
	19788558093 	13-03-2023 13:04 	00:02:06 	Pravesh & Pearl were on call, Keff was on break 
	Anonymous 	13-03-2023 13:05 	00:02:16 
	14133868031 	13-03-2023 13:21 	00:02:24 
	15083209598 	13-03-2023 17:30 	00:02:24 	Pravesh was on call, others shift got over 
	16616168173 	13-03-2023 18:02 	00:02:09 
	16616168173 	13-03-2023 18:05 	00:02:40 

From: "Pritish Nandi" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "rohan panwar" <[email-masked]> 
Sent: Tuesday, March 14, 2023 7:15:02 PM 
Subject: Re: Release report 5th march to 12th march 

Hi Gaurav, 

Thank you for sharing this. I would like to clarify if you take the duplicate calls or calls which rings for a sec into the extension of the agents into consideration when writing the reasons. 

I say this because I have not found any reasoning for these in your report. I have attached couple of screenshots for your references. 

Regards, 
Pritish 

From: "gaurav yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "rohan panwar" <[email-masked]> 
Sent: Tuesday, March 14, 2023 6:49:04 PM 
Subject: Release report 5th march to 12th march