Subject: HFL Call/Chat & Jayway ,Doha , Colo Report 20th March
From: Rohan Panwar <[email-masked]>
To: deeksha <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>, Harsh Sharma <[email-masked]>, Anish Nair <[email-masked]>
Date: Tue, 21 Mar 2023 05:10:25 -0700 (MST)

Hi ma'am, 

Given below is the HFL Call/Chat & Jayway, Doha, Colo report for 20th March. 
Voicemail - 2, Missed Chat -1 on Jayway 

Agents 	Incoming Calls 	Call duartion 	
Harsh 	13 	00:33:17 	
VM 	2 	00:01:59 	
Grand Total 	15 	00:35:16 	
			
VM -2 			
caller number 	call time 	Call Duration 	Remarks 
19175678204 	20-03-2023 20:35 	00:00:57 	Harsh was available , Call back done. 
19704852175 	20-03-2023 22:40 	00:01:02 	Harsh was on call, Answered later 

HFL Chat 			
Agent 	Total Chat 	Missed Chat 	
Harsh 	5 	0 	

Process 	Total Chat 	Missed Chat 	
Jayway 	9 	1 	
Doha 	3 	0 	
Colo 	11 	0 	

Misssed chat Detail of Jayway 			
Chat start time 	1:57 AM 		
Agent reply time 	1:57:56 AM 		
Visitor's last reply 	1:59:07 AM 		
Visitor's leaving time 	2:00:10 AM 		

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Harsh Sharma" <[email-masked]>, "Anish Nair" <[email-masked]>, "Maureen Castro" <[email-masked]> 
Sent: Monday, March 20, 2023 8:11:55 PM 
Subject: HFL Call/Chat & Jayway Report 17th to 19th March 

Hi ma'am, 

Given below is the HFL Call/Chat & Jayway report from 17th to 19th March. 
Missed call - 2, Missed Chat -2 on Jayway. 

Agent 	Incoming Calls 
17-Mar 	18-Mar 	19-Mar 	Total 
Harsh 	2 	6 	4 	12 
Maureen 	4 	3 	2 	9 
Missed call 	1 		1 	2 
Grand Total 	7 	9 	7 	23 
				
Missed call- 2 				
caller number 	call time 	Call Duration 	Remarks 	
13238493495 	17-03-2023 21:46 	00:00:18 	Harsh was on OB call, Didn't rang on maureen Ext. Call back Attempted 	
17607029518 	19-03-2023 01:51 	00:00:30 	Harsh was available , Answered later 	

HFL Chat 				
Agent 	17-Mar 	18-Mar 	19-Mar 	
Maureen 	1 	1 	0 	
Harsh 	2 	1 	0 	
Grand Total 	3 	2 		

				
Chats 	17-Mar 	18-Mar 	19-Mar 	
Jayway 	4 	10 	11 	
				
Missed Chat 				
Process 	17-Mar 	18-Mar 	19-Mar 	
Jayway 	1 	1 	0 	
Doha 	0 	0 	0 	
				
Misssed chat Detail of Jayway 	17-Mar 	18-Mar 	19-Mar 	
Chat start time 	02:51 	02:25 		
Agent reply time 	02:51:59 	02:25:56 		
Visitor's last reply 	02:51:59 	02:26:17 		
Visitor's leaving time 	02:52:11 	02:26:57 		

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Harsh Sharma" <[email-masked]>, "Anish Nair" <[email-masked]>, "Maureen Castro" <[email-masked]> 
Sent: Friday, March 17, 2023 8:32:27 PM 
Subject: HFL Call/Chat & Jayway Report 16th March 

Hi ma'am, 

Given below is the HFL Call/Chat & Jayway report for 16th March. 
There were no missed calls & missed chats. 
Please note: was not able to login on Doha as Harsh was on chat. 

Agent 	Incoming Call 	Call duration 
Harsh 	7 	00:34:33 
Grand Total 	7 	00:34:33 
		
HFL Chat 		
Agent 	Total Chats 	
Maureen 	2 	
Harsh 	2 	
Anish 	2 	
Grand Total 	6 	

	Total Chats 	Missed chats 
Jayway 	2 	0 

From: "deeksha" <[email-masked]> 
To: "Rohan Panwar" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Thursday, March 16, 2023 4:31:05 PM 
Subject: Re: HFL Call/Chat Report 14 &15th March 

guys, please also start including chat reports for HFL, Jayway and Doha 

From: Rohan Panwar <[email-masked]> 
Sent: Thursday, March 16, 2023 3:53 PM 
To: Deeksha Dadu <[email-masked]> 
Cc: Gaurav Yadav <[email-masked]> 
Subject: HFL Call/Chat Report 14 &15th March 
Hi ma'am, 

Given below is the HFL Call/Chat report for 14 & 15th March. 
There were no missed calls & missed chats. 

	Agent 	14-Mar 	15-Mar 
	Incoming Calls 	Call Duration 	Incoming Calls 	Call Duration 
	Harsh 	3 	00:04:45 	8 	00:16:26 
	Maureen 	5 	00:47:47 	11 	00:42:50 
	Grand Total 	8 	00:52:32 	19 	00:59:16 
					
	Agent 	14-Mar 	15-Mar 		
	Chats 		
	Harsh 	1 	1 		
	Maureen 	1 	5 		
	Anish 	1 			

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Tuesday, March 14, 2023 8:20:58 PM 
Subject: HFL Call Report 13th March 

Hi ma'am, 

Given below is the HFL call report for 13th March. 

	Agent 	Total call answered 	Call duration 	
	Harsh 	6 	00:31:43 	
	Maureen 	8 	00:34:07 	
	Grand Total 	15 	01:06:47 	
				
	Voicemails- 1 			
	Caller number 	Call time 	Call duration 	Remarks 
	19178053255 	13-03-2023 21:49 	00:00:57 	Maureen & Harsh were on Call , Answered later 

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Tuesday, March 14, 2023 6:38:16 PM 
Subject: Re: HFL Call Report - 1st to 12th March 

Hi Ma'am, 
The Calls of 11th march were at 3:00 AM(IST), that means she was present as she does night shift. calls came during her shift on 10th March which is between 18:30 - 03:30 (IST). 

From: "deeksha" <[email-masked]> 
To: "Rohan Panwar" <[email-masked]>, "Gaurav Yadav" <[email-masked]> 
Sent: Tuesday, March 14, 2023 6:09:02 PM 
Subject: Re: HFL Call Report - 1st to 12th March 

Maureen was on her week off on 11 th and 12 th and u have mentioned both harsh and maureen were available. that s incorrect. please correct these reports and always check roster while making these reports 

From: Rohan Panwar <[email-masked]> 
Sent: Tuesday, March 14, 2023 11:57 AM 
To: Deeksha Dadu <[email-masked]> 
Subject: Re: HFL Call Report - 1st to 12th March 
Okay will do 

From: "deeksha" <[email-masked]> 
To: "Rohan Panwar" <[email-masked]> 
Sent: Tuesday, March 14, 2023 8:05:28 AM 
Subject: Re: HFL Call Report - 1st to 12th March 

Please send me this report everyday 

Sent from my iPhone 

On 14 Mar 2023, at 08:03, Deeksha Dadu <[email-masked]> wrote: 

BQ_BEGIN

Harsh/ Anish/ Maureen, 

What is this??? Why do we have missed calls when agent was available?? 

Guys, please note that each of these missed calls would be liable for penalty when you were available and still didn’t take the call. No explanation accepted 

I need a call with you all 3 of you at 5pm IST today. 

@Harsh: coordinate with the rest two and confirm to me 

Sent from my iPhone 

BQ_BEGIN
On 13 Mar 2023, at 20:56, Rohan Panwar <[email-masked]> wrote: 

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BQ_BEGIN

Hi, 

Given below is the HFL call report from 1st to 12th Report. 

	Call Report 1st to 12th March 					
							
	Dates 	Anish 	Harsh 	Maureen 	Missed call 	VM 	Total incoming calls 
	01-Mar 	1 	15 	11 		2 	29 
	02-Mar 	1 	4 	9 	2 	1 	17 
	03-Mar 	1 	7 	6 	3 	4 	21 
	04-Mar 		10 		2 	1 	13 
	05-Mar 		4 	1 			5 
	06-Mar 		5 	6 	1 	1 	13 
	07-Mar 	3 	6 	11 	1 	2 	23 
	08-Mar 	1 	6 	2 			9 
	09-Mar 		8 	8 			16 
	10-Mar 	1 	9 	9 			19 
	11-Mar 	1 	5 	2 		3 	11 
	12-Mar 		3 			1 	4 
	Grand Total 	9 	82 	65 	9 	15 	180 

	Missed calls - 9 					
	caller number 	Call time 	Call duration 	Remarks 			
	15627160551 	02-03-2023 06:26 	00:00:24 	Harsh was available , call back done 			
	17028609259 	02-03-2023 23:08 	00:02:01 	Rang on harsh ext. harsh was available , call back done 			
	17758257134 	03-03-2023 08:24 	00:00:26 	Harsh was available , call back done 			
	18176905409 	03-03-2023 20:50 	00:01:11 	Harsh was on OB call and maureen was on off 			
	19097292303 	03-03-2023 22:53 	00:00:27 	Harsh was on OB call and maureen was on off, call back done 			
	18453138304 	04-03-2023 02:48 	00:00:30 	Harsh was on OB call and maureen was on off, answered later 			
	18136477116 	04-03-2023 23:16 	00:00:08 	Call duration was short , harsh was available call back not done 			
	16265984509 	06-03-2023 01:36 	00:00:08 	Call duration was short , Both were available , call back done 			
	12109921623 	07-03-2023 03:18 	00:00:17 	Both were available, call back not done 			
							
	Voicemails - 15 					
	caller number 	Call time 	Call duration 	Remarks 			
	12534952100 	01-03-2023 02:34 	00:00:54 	Harsh was on another call and didn't rang on maureen ext. , call back not done 			
	19205093236 	01-03-2023 05:14 	00:00:57 	Harsh was available , answered later 			
	17326641937 	02-03-2023 04:13 	00:00:35 	Harsh was on call, call back not done 			
	18176905409 	03-03-2023 20:52 	00:00:21 	Harsh was on OB call and maureen was on off, call back done 			
	14087706561 	03-03-2023 20:53 	00:00:31 	Harsh was on OB call and maureen was on off, answered later 			
	19317043679 	03-03-2023 21:06 	00:00:25 	Harsh was on OB call and maureen was on off, call back done 			
	17203528222 	03-03-2023 22:33 	00:00:57 	Harsh was on OB call and maureen was on off, call back done 			
	17707129237 	04-03-2023 01:15 	00:00:29 	Harsh was available , answered later 			
	15416595994 	06-03-2023 22:03 	00:00:53 	Both were available, call back not done 			
	14035568031 	07-03-2023 02:12 	00:00:52 	Maureen was available , call back not done 			
	16035488690 	07-03-2023 05:26 	00:00:14 	Harsh was on call , call back not done 			
	16783604244 	11-03-2023 03:06 	00:00:54 	Both were available, call back not done 			
	19793180231 	11-03-2023 03:07 	00:00:56 	Both were available, call back not done 			
	16086158571 	11-03-2023 03:28 	00:00:56 	Both were available, call back not done 			
	16627539339 	12-03-2023 19:39 	00:00:56 	Harsh was on OB call , call back done 			

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