Subject: HB KSa 20th mar
From: Rohan Panwar <[email-masked]>
To: Gaurav Yadav <[email-masked]>
Date: Tue, 21 Mar 2023 03:22:02 -0700 (MST)

hi, 

			Homebox KSA 				

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 			
Whatsapp 								
Emails 	33 	100% 	100% 	01:04:00 	01:51:00 			
Facebook 	4 	50% 	100% 	5:30:00 	13:24:00 			
Instagram 	230 		02:36:29 	02:34:19 				
Twitter 	18 	58% 	100% 	9:22:00 	36:08:00 			
								
Ageing Tickets (All Channels) 								
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 	
Open 	18 	2 	2 	3 	0 	0 	25 	
Waiting on customer 	57 	20 	3 	10 	14 	33 	137 	
Waiting on 3rd party 	80 	16 	11 	15 	9 	17 	148 	
Pending 	0 	0 	1 	0 	0 	2 	3 	
Grand total 	155 	38 	16 	28 	23 	50 	313