Subject: WT Productivity - 20th March
From: Rohan Panwar <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 21 Mar 2023 01:02:10 -0700 (MST)

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena had the highest Productivity in WT UAE, Hamza, Mazen & MD. Khalid had the lowest Productivity. 
    2. Zeina Sheban had the highest productivity in tagging and rest all didn't meet their target. 
20-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	62 	15 		77 	100% 	69% 	10:49:19 	01:00 	10:00 	6 
Mohammed Bahashwan 	37 	77 		114 	100% 	56% 	11:55:50 	02:00 	12:00 	6 
Hamza Nomani 	30 	9 		39 	100% 	58% 		02:00 	07:00 	5 
Ziena Saeed 	103 	72 		175 	100% 	94% 	8:30:15 	01:00 	17:00 	8 
Reena Kumari 	362 	15 		377 	96% 	60% 		01:00 	18:00 	10 
Mais Hasan 	22 	87 		109 	0% 	67% 	14:20:56 	01:00 	09:00 	6 
Abdulqader Ahmed 	5 	61 		66 	0% 	0% 		01:00 	12:00 	6 
Mohammad Khalid 	16 	24 		40 	100% 	67% 	7:16:46 	01:00 	13:00 	8 
Mazen Mohd. 	14 	20 		34 	80% 	85% 	9:20:20 			
Mohammed Murshed 	49 	23 		72 	67% 	54% 	19:38:53 	02:00 	08:00 	4 
Mohammad Tawfik 	24 	53 		77 	88% 	50% 	15:23:40 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	108 		108 							
Anas Saeed 										
Aseel Qiad 										
Zeina Sheban 	131 	12 	143 							
Marah Bishany 	123 		123 							
Zaid Ahmad 	65 	71 	136 							
Leen Fandi 										

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, March 20, 2023 1:48:19 PM 
Subject: WT Productivity - 19th March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena had the highest Productivity in WT UAE, Mazen & Murshed had the lowest Productivity. 
    2. Yahya had the highest productivity in tagging and Marah had the lowest productivity. 

19-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	44 	43 	1 	88 	100% 	80% 	11:17:12 	01:00 	12:00 	8 
Mohammed Bahashwan 	25 	92 		117 	100% 	75% 	1:18:05 	03:00 	13:00 	5 
Hamza Nomani 					0% 	100% 				
Ziena Saeed 	100 	75 	3 	178 	100% 	83% 		01:00 	14:00 	7 
Reena Kumari 	164 			164 	98% 	73% 	7:40:41 			
Mais Hasan 					0% 	100% 				
Abdulqader Ahmed 	9 	100 		109 	0% 	0% 		01:00 	11:00 	6 
Mohammad Khalid 	47 	38 	5 	90 	100% 	41% 	20:39:22 	01:00 	18:00 	9 
Mazen Mohd. 	39 	21 	5 	65 	100% 	100% 	2:55:45 			
Mohammed Murshed 	51 	11 		62 	96% 	67% 	5:11:59 	01:00 	06:00 	5 
Mohammad Tawfik 	18 	60 	3 	81 	100% 	100% 	7:07:42 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	172 		172 							
Anas Saeed 										
Aseel Qiad 	167 		167 							
Zeina Sheban 	100 	29 	129 							
Marah Bishany 	53 		53 							
Zaid Ahmad 										
Leen Fandi 	76 		76 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Saturday, March 18, 2023 1:17:50 PM 
Subject: WT Productivity - 17th March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Hamza had the highest Productivity in WT UAE, Elbadri & MD. Khalid had the lowest Productivity. 
    2. Aseel had the highest productivity in tagging and rest all didn't meet their target. 

17-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	25 	30 		55 	100% 	90% 	13:12:35 	01:00 	13:00 	7 
Mohammed Bahashwan 				0 	0% 	40% 				
Hamza Nomani 	73 	36 		109 	96% 	87% 	15:50:06 	01:00 	09:00 	6 
Ziena Saeed 	61 	45 		106 	100% 	71% 		01:00 	11:00 	7 
Reena Kumari 	371 	1 		372 	97% 	43% 			05:00 	4 
Mais Hasan 	50 	55 		105 	100% 	86% 	11:26:04 	01:00 	08:00 	7 
Abdulqader Ahmed 	9 	61 		70 	0% 	0% 		01:00 	10:00 	7 
Mohammad Khalid 	50 			50 	100% 	58% 				
Mazen Mohd. 	31 	44 		75 	100% 	100% 	4:18:51 			
Mohammed Murshed 	54 	3 		57 	100% 	82% 		01:00 	09:00 	8 
Mohammad Tawfik 	46 	53 		99 	100% 	53% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	44 		44 							
Anas Saeed 	19 		19 							
Aseel Qiad 	168 	9 	177 							
Zeina Sheban 	73 	18 	91 							
Marah Bishany 	11 		11 							
Zaid Ahmad 	80 	54 	134 							
Leen Fandi 	63 		63 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Friday, March 17, 2023 1:14:11 PM 
Subject: WT Productivity - 16th March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena Saeed had the highest Productivity in WT UAE, Mais Hassan had the lowest Productivity. 
    2. Zaid Ahmed had the highest productivity in tagging and rest all didn't meet their target. 

16-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	42 	42 		84 	81% 	79% 		01:00 	13:00 	6 
Mohammed Bahashwan 	33 	57 		90 	100% 	42% 	12:18:50 	02:00 	13:00 	6 
Hamza Nomani 	56 	52 		108 	98% 	97% 	11:24:21 	02:00 	13:00 	7 
Ziena Saeed 	127 	53 		180 	100% 	82% 	17:01:51 	01:00 	15:00 	7 
Reena Kumari 	287 	13 		300 	96% 	81% 	21:23:22 	01:00 	14:00 	7 
Mais Hasan 	15 	60 		75 	100% 	25% 		02:00 	15:00 	6 
Abdulqader Ahmed 	19 	65 		84 	0% 	100% 		01:00 	14:00 	7 
Mohammad Khalid 	55 	34 		89 	0% 	27% 		01:00 	20:00 	10 
Mazen Mohd. 	12 	86 		98 	100% 	100% 	5:09:07 			
Mohammed Murshed 	89 	29 		118 	100% 	60% 	12:59:16 	01:00 	09:00 	5 
Mohammad Tawfik 	27 	58 		85 	91% 	100% 	13:08:42 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	86 		86 							
Anas Saeed 	53 		53 							
Aseel Qiad 	111 		111 							
Zeina Sheban 	122 		122 							
Marah Bishany 										
Zaid Ahmad 	75 	96 	171 							
Leen Fandi 	70 		70 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Thursday, March 16, 2023 12:36:10 PM 
Subject: WT Productivity - 15 March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena Saeed had the highest Productivity in WT UAE, Mohammad Khalid had the lowest Productivity. 
    2. Zaid Ahmed & Yahya Mohammed had the highest productivity in tagging and Marah Bishany had the Lowest Productivity. 

15-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	54 	39 		93 	67% 	93% 	7:53:07 	01:00 	13:00 	7 
Mohammed Bahashwan 	12 	84 		96 	0% 	100% 	7:59:22 	02:00 	16:00 	7 
Hamza Nomani 	59 	49 		108 	0% 	100% 	10:36:47 	02:00 	13:00 	6 
Ziena Saeed 	91 	88 		179 	67% 	100% 	11:28:41 	02:00 	18:00 	7 
Reena Kumari 	220 	52 		272 	67% 	97% 	12:47:44 	02:00 	16:00 	8 
Mais Hasan 	43 	85 		128 	60% 	100% 		01:00 	08:00 	6 
Abdulqader Ahmed 	17 	66 		83 	0% 	96% 		01:00 	12:00 	6 
Mohammad Khalid 	35 	21 		56 	0% 	100% 	20:02:02 	01:00 	15:00 	7 
Mazen Mohd. 	13 	83 		96 	0% 	95% 	3:59:13 			
Mohammed Murshed 	64 	45 		109 	29% 	94% 	9:49:24 	02:00 	09:00 	5 
Mohammad Tawfik 	36 	97 		133 	0% 	100% 	6:49:14 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	150 		150 							
Anas Saeed 	48 		48 							
Aseel Qiad 	144 		144 							
Safa Mursel 										
Zeina Sheban 	83 	8 	91 							
Marah Bishany 	59 		59 							
Zaid Ahmad 	67 	93 	160 							
Leen Fandi 	81 		81 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Wednesday, March 15, 2023 4:48:51 PM 
Subject: WT Productivity - 14 March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena Saeed had the highest Productivity in WT UAE. 
    2. Zaid Ahmed had the highest productivity in tagging and rest all didn't meet their target. 

Please note: Mursheed was on night shift 

14-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	52 	40 	1 	93 	0% 	74% 	17:40:21 	01:00 	10:00 	7 
Mohammed Bahashwan 	28 	79 		107 	0% 	100% 		03:00 	16:00 	6 
Hamza Nomani 	52 	52 		104 	0% 	63% 	11:27:17 	02:00 	13:00 	7 
Ziena Saeed 	113 	76 	2 	191 	27% 	100% 	12:58:09 	02:00 	16:00 	7 
Reena Kumari 	205 	42 	1 	248 	100% 	94% 	16:41:14 	02:00 	15:00 	9 
Mais Hasan 	44 	90 	2 	136 	15% 	96% 	23:24:31 	01:00 	09:00 	6 
Abdulqader Ahmed 	18 	77 	4 	99 	0% 	100% 		01:00 	13:00 	6 
Mohammad Khalid 	14 	75 	1 	90 	0% 	98% 		01:00 	16:00 	8 
Mazen Mohd. 	28 	69 		97 	0% 	100% 	6:07:53 			
Mohammed Murshed 	6 	58 		64 	100% 	64% 	7:15:36 	02:00 	11:00 	6 
Mohammad Tawfik 	15 	78 		93 	0% 	100% 	5:26:44 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	93 		93 							
Anas Saeed 	90 		90 							
Aseel Qiad 	94 		94 							
Safa Mursel 										
Zeina Sheban 	105 	7 	112 							
Marah Bishany 	42 		42 							
Zaid Ahmad 	64 	84 	148 							
Leen Fandi 	86 		86