Subject: Important! KSA Scheduling
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>, syed ataullah <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>, rohan panwar <[email-masked]>
Date: Mon, 20 Mar 2023 16:40:11 +0000

Dear Colleagues,

As we are entering the Holy month of Ramadan the every person in KSA would work fewer, limited hours.

  1.  Persons who have already completed 1st week of training: They will all have to be scheduled to work 6 hours a day, 6 days a week
  2.  Persons who are currently in 1st week of training: During 1st week of training the training will be conducted for full 8 hours a day, 6 days a week. After 1st week, further practice shall happen based on Ramadan schedule of 6 hours a day, 6 days a week.

Its important to note:

  1.  Break time: 8 hours or 6 hours are working hours, the 1 hour break is extra (8+1 or 6+1).
  2.  There is total of 1 hour break, including for prayer time. Net working hours have to be 8 or 6.
  3.  Everyone can still be scheduled in a 24x7 set-up to ensure full coverage.
  4.  Please make sure WT agents are trained for Chats as we cannot depend upon Ithraa anymore.
  5.  For each time - Please identify agents and discuss with them to know which agents will be available to cover the shifts at short notice in case of any absence
  6.  EID - It is important to plan for Eid Holidays. We need the following coverage on Eid
- HB: atleast 1 person every day
- WT - Atleast 2 persons in each busy shift, and 1 person in offpeak shift.

  1.  During Eid public holidays, whoever works will be paid at OT rates as per KSA Laws (Which is 2x of normal rate).

Saurabh Dadu
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