Subject: HB-KSA 19th march
From: Rohan Panwar <[email-masked]>
To: Gaurav Yadav <[email-masked]>
Date: Mon, 20 Mar 2023 03:07:54 -0700 (MST)

hi, 

			Homebox KSA 				

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 			
Whatsapp 								
Emails 	32 	100% 	100% 	01:27:00 	01:56:00 			
Facebook 	14 		100% 		12:22:00 			
Instagram 	224 		03:26:51 	02:30:54 				
Twitter 	33 	97% 	100% 	3:28:00 	3:18:00 			
								
Ageing Tickets (All Channels) 								
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 	
Open 	31 	6 	4 	4 	1 	4 	50 	
Waiting on customer 	54 	5 	6 	11 	14 	31 	121 	
Waiting on 3rd party 	70 	10 	16 	11 	8 	14 	129 	
Pending 	0 	0 	1 	0 	1 	2 	4 	
Grand total 	155 	21 	26 	26 	23 	49 	304