Subject: HB KSA Dashboard
From: Rohan Panwar <[email-masked]>
To: Gaurav Yadav <[email-masked]>
Date: Sat, 18 Mar 2023 01:30:11 -0700 (MST)

Hi 

			Homebox KSA 				

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 			
Whatsapp 								
Emails 	16 	100% 	100% 	01:10:00 	01:50:00 			
Facebook 	7 		91% 		03:27:00 			
Instagram 	357 		00:13:50 	00:29:44 				
Twitter 	15 	80% 	96% 	5:31:00 	6:22:00 			
								
Ageing Tickets (All Channels) 								
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 	
Open 	21 	9 	5 	5 	5 	4 	49 	
Waiting on customer 	28 	13 	6 	12 	9 	28 	96 	
Waiting on 3rd party 	50 	23 	9 	9 	7 	12 	110 	
Pending 	1 	1 	0 	0 	1 	2 	5 	
Grand total 	99 	45 	20 	26 	21 	44 	260