Subject: WT Productivity - 17th March
From: Rohan Panwar <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>
Date: Sat, 18 Mar 2023 00:47:50 -0700 (MST)

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Hamza had the highest Productivity in WT UAE, Elbadri & MD. Khalid had the lowest Productivity. 
    2. Aseel had the highest productivity in tagging and rest all didn't meet their target. 

17-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	25 	30 		55 	100% 	90% 	13:12:35 	01:00 	13:00 	7 
Mohammed Bahashwan 				0 	0% 	40% 				
Hamza Nomani 	73 	36 		109 	96% 	87% 	15:50:06 	01:00 	09:00 	6 
Ziena Saeed 	61 	45 		106 	100% 	71% 		01:00 	11:00 	7 
Reena Kumari 	371 	1 		372 	97% 	43% 			05:00 	4 
Mais Hasan 	50 	55 		105 	100% 	86% 	11:26:04 	01:00 	08:00 	7 
Abdulqader Ahmed 	9 	61 		70 	0% 	0% 		01:00 	10:00 	7 
Mohammad Khalid 	50 			50 	100% 	58% 				
Mazen Mohd. 	31 	44 		75 	100% 	100% 	4:18:51 			
Mohammed Murshed 	54 	3 		57 	100% 	82% 		01:00 	09:00 	8 
Mohammad Tawfik 	46 	53 		99 	100% 	53% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	44 		44 							
Anas Saeed 	19 		19 							
Aseel Qiad 	168 	9 	177 							
Zeina Sheban 	73 	18 	91 							
Marah Bishany 	11 		11 							
Zaid Ahmad 	80 	54 	134 							
Leen Fandi 	63 		63 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Friday, March 17, 2023 1:14:11 PM 
Subject: WT Productivity - 16th March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena Saeed had the highest Productivity in WT UAE, Mais Hassan had the lowest Productivity. 
    2. Zaid Ahmed had the highest productivity in tagging and rest all didn't meet their target. 

16-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	42 	42 		84 	81% 	79% 		01:00 	13:00 	6 
Mohammed Bahashwan 	33 	57 		90 	100% 	42% 	12:18:50 	02:00 	13:00 	6 
Hamza Nomani 	56 	52 		108 	98% 	97% 	11:24:21 	02:00 	13:00 	7 
Ziena Saeed 	127 	53 		180 	100% 	82% 	17:01:51 	01:00 	15:00 	7 
Reena Kumari 	287 	13 		300 	96% 	81% 	21:23:22 	01:00 	14:00 	7 
Mais Hasan 	15 	60 		75 	100% 	25% 		02:00 	15:00 	6 
Abdulqader Ahmed 	19 	65 		84 	0% 	100% 		01:00 	14:00 	7 
Mohammad Khalid 	55 	34 		89 	0% 	27% 		01:00 	20:00 	10 
Mazen Mohd. 	12 	86 		98 	100% 	100% 	5:09:07 			
Mohammed Murshed 	89 	29 		118 	100% 	60% 	12:59:16 	01:00 	09:00 	5 
Mohammad Tawfik 	27 	58 		85 	91% 	100% 	13:08:42 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	86 		86 							
Anas Saeed 	53 		53 							
Aseel Qiad 	111 		111 							
Zeina Sheban 	122 		122 							
Marah Bishany 										
Zaid Ahmad 	75 	96 	171 							
Leen Fandi 	70 		70 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Thursday, March 16, 2023 12:36:10 PM 
Subject: WT Productivity - 15 March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena Saeed had the highest Productivity in WT UAE, Mohammad Khalid had the lowest Productivity. 
    2. Zaid Ahmed & Yahya Mohammed had the highest productivity in tagging and Marah Bishany had the Lowest Productivity. 

15-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	54 	39 		93 	67% 	93% 	7:53:07 	01:00 	13:00 	7 
Mohammed Bahashwan 	12 	84 		96 	0% 	100% 	7:59:22 	02:00 	16:00 	7 
Hamza Nomani 	59 	49 		108 	0% 	100% 	10:36:47 	02:00 	13:00 	6 
Ziena Saeed 	91 	88 		179 	67% 	100% 	11:28:41 	02:00 	18:00 	7 
Reena Kumari 	220 	52 		272 	67% 	97% 	12:47:44 	02:00 	16:00 	8 
Mais Hasan 	43 	85 		128 	60% 	100% 		01:00 	08:00 	6 
Abdulqader Ahmed 	17 	66 		83 	0% 	96% 		01:00 	12:00 	6 
Mohammad Khalid 	35 	21 		56 	0% 	100% 	20:02:02 	01:00 	15:00 	7 
Mazen Mohd. 	13 	83 		96 	0% 	95% 	3:59:13 			
Mohammed Murshed 	64 	45 		109 	29% 	94% 	9:49:24 	02:00 	09:00 	5 
Mohammad Tawfik 	36 	97 		133 	0% 	100% 	6:49:14 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	150 		150 							
Anas Saeed 	48 		48 							
Aseel Qiad 	144 		144 							
Safa Mursel 										
Zeina Sheban 	83 	8 	91 							
Marah Bishany 	59 		59 							
Zaid Ahmad 	67 	93 	160 							
Leen Fandi 	81 		81 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Wednesday, March 15, 2023 4:48:51 PM 
Subject: WT Productivity - 14 March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena Saeed had the highest Productivity in WT UAE. 
    2. Zaid Ahmed had the highest productivity in tagging and rest all didn't meet their target. 

Please note: Mursheed was on night shift 

14-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	52 	40 	1 	93 	0% 	74% 	17:40:21 	01:00 	10:00 	7 
Mohammed Bahashwan 	28 	79 		107 	0% 	100% 		03:00 	16:00 	6 
Hamza Nomani 	52 	52 		104 	0% 	63% 	11:27:17 	02:00 	13:00 	7 
Ziena Saeed 	113 	76 	2 	191 	27% 	100% 	12:58:09 	02:00 	16:00 	7 
Reena Kumari 	205 	42 	1 	248 	100% 	94% 	16:41:14 	02:00 	15:00 	9 
Mais Hasan 	44 	90 	2 	136 	15% 	96% 	23:24:31 	01:00 	09:00 	6 
Abdulqader Ahmed 	18 	77 	4 	99 	0% 	100% 		01:00 	13:00 	6 
Mohammad Khalid 	14 	75 	1 	90 	0% 	98% 		01:00 	16:00 	8 
Mazen Mohd. 	28 	69 		97 	0% 	100% 	6:07:53 			
Mohammed Murshed 	6 	58 		64 	100% 	64% 	7:15:36 	02:00 	11:00 	6 
Mohammad Tawfik 	15 	78 		93 	0% 	100% 	5:26:44 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	93 		93 							
Anas Saeed 	90 		90 							
Aseel Qiad 	94 		94 							
Safa Mursel 										
Zeina Sheban 	105 	7 	112 							
Marah Bishany 	42 		42 							
Zaid Ahmad 	64 	84 	148 							
Leen Fandi 	86 		86