Subject: Re: Release report 15th March
From: Deeksha Dadu <[email-masked]>
To: Rohan Panwar <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>
Date: Fri, 17 Mar 2023 08:26:44 +0000

Hi Pritish,

Please question the agents who were available and still did not take the call

regards,
Deeksha
________________________________
From: Rohan Panwar <[email-masked]>
Sent: Thursday, March 16, 2023 8:36 PM
To: Pritish Nandi (LSM) <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Release report 15th March

Hi sir,

Given below is the report of release for 15th march.
Total Calls Answered - 65
Missed calls - 9
Voicemails - 18

Total Incoming Calls - 92               Calls Answered % - 71%
15-Mar  Incoming call   Call duration
Pravesh         28      01:43:22
Pearl   27      02:13:03
Keff    10      01:00:44
VM      18      00:14:10
Missed call     9       00:09:29
Grand Total     92      05:20:48
Missed call -9
caller number   Call time (EST) Call duration   Remarks
15084756013     15-03-2023 09:32        00:01:28        Pearl & Keff were facing issue with bria
15084233614     15-03-2023 09:35        00:01:43
19172973791     15-03-2023 09:43        00:00:58
15082237013     15-03-2023 09:43        00:01:02
15082237013     15-03-2023 09:51        00:01:14
19172973791     15-03-2023 09:54        00:01:18
15086672374     15-03-2023 13:13        00:00:20        Rang on Pravesh & Keff Ext. , Keff was on OB Call & Pravesh was away from bria
17742322952     15-03-2023 16:10        00:00:26        Keff was on OB call, Pearl was available & no status of pravesh on group
15084503287     15-03-2023 17:10        00:01:00        Rang on Keff Ext. , Pravesh was on call other shift got over
VM -18
caller number   Call time (EST) Call duration   Remarks
14019527546     15-03-2023 08:20        00:02:09        Pearl & Keff were on call
19785495926     15-03-2023 09:30        00:00:09        Pearl & Keff were facing issue with bria
15083444325     15-03-2023 09:39        00:00:33
15084105127     15-03-2023 09:42        00:00:29
19172973791     15-03-2023 09:42        00:00:08
15082237013     15-03-2023 09:47        00:00:09
19788461489     15-03-2023 10:00        00:00:07
19172973791     15-03-2023 10:03        00:00:21
15082163543     15-03-2023 12:37        00:00:33        Pearl was on call, Keff was on OB call & Pravesh was on break
17045175113     15-03-2023 15:46        00:00:45        Keff was available , Pravesh & pearl were on call.
14134278852     15-03-2023 16:08        00:00:29        Keff was on OB call, Pearl was available & no status of pravesh on group
17742872851     15-03-2023 16:09        00:00:05
17742708108     15-03-2023 17:17        00:00:39        Pravesh was on call other shift got over
15084503287     15-03-2023 17:18        00:00:22
15083142096     15-03-2023 18:08        00:00:12        Pravesh was calling on FD
18577562376     15-03-2023 18:12        00:02:11        Pravesh was on call other shift got over
15082593672     15-03-2023 18:48        00:02:36
14132448809     15-03-2023 18:51        00:02:13

Thanks,
Rohan
________________________________
From: "Rohan Panwar" <[email-masked]>
To: "Pritish Nandi" <[email-masked]>
Cc: "Gaurav Yadav" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Wednesday, March 15, 2023 8:15:19 PM
Subject: Release report 14th March

Hi sir,

Given below is the report of release for 14th march.
Total Calls Answered - 9
Missed calls - 2
Voicemails - 2

Agent   Total Incoming call     Call duration
Pearl   9       00:27:36
Missed call     2       00:01:30
VM      2       00:05:09
Grand Total     13      00:34:15
VM -2
caller number   Call time       Call duration   Remarks
14133868031     14-03-2023 09:23        00:02:38        Pearl was on call
19788338198     14-03-2023 09:24        00:02:31
Missed Call -2
caller number   Call time       Call duration   Remarks
19172093720     14-03-2023 10:24        00:01:30        Pearl was working on VM's
15083534611     14-03-2023 14:16        00:00:28        Pearl was on outbound call

Thanks,
Rohan
________________________________
From: "Rohan Panwar" <[email-masked]>
To: "Pritish Nandi" <[email-masked]>
Cc: "Gaurav Yadav" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Tuesday, March 14, 2023 8:13:47 PM
Subject: Release report 13th March

Hi sir,

Given below is the report of release for 13th march.
Total Calls received- 79
Missed calls - 6
Voicemails -13
Additionally i have highlighted in red missed calls & Voicemails where agents were available.

Total incoming calls -79                Call answered % -76%
Agent   Total calls     Call duration
Keff    18      02:24:36
Pearl   25      02:43:24
Pravesh         17      01:55:27
Missed call     6
VM      13
Grand Total     79      07:39:44
Missed calls - 6
caller number   Call time       Call duration   Remarks
15083286065     13-03-2023 09:48        00:01:33        Rang on Keff ext. ,  He was on out bound call
17744186836     13-03-2023 10:49        00:01:24        Rang on Keff & Pravesh ext. Keff & Pravesh were on call.
15084792435     13-03-2023 10:51        00:00:47        Rang on Pravesh ext. Pravesh was available
15084792435     13-03-2023 10:52        00:00:54
18182121714     13-03-2023 11:01        00:01:32        Rang on Pravesh ext. Pravesh was on call
16172513667     13-03-2023 12:18        00:00:03        Call duration were short rang on Pearl,keff & Pravesh Ext. all were available.
Voicemails - 13
caller number   Call time       Call duration   Remarks
17176823413     13-03-2023 09:21        00:02:47        Both were on Call , answered later
15088644012     13-03-2023 10:47        00:02:24        Pearl & Pravesh were on call, Keff was on break
15089041132     13-03-2023 11:06        00:02:41        Keff & Pravesh were on call, Pearl was on break
15089547593     13-03-2023 11:06        00:02:08
17742580156     13-03-2023 11:07        00:02:43
16033030230     13-03-2023 11:09        00:02:40        Keff & Pravesh were on call, Pearl was on break , answered later
17744522978     13-03-2023 12:57        00:00:42        Pravesh & Pearl were on call, Keff was available.
19788558093     13-03-2023 13:04        00:02:06        Pravesh & Pearl were on call, Keff was on break
Anonymous       13-03-2023 13:05        00:02:16
14133868031     13-03-2023 13:21        00:02:24
15083209598     13-03-2023 17:30        00:02:24        Pravesh was on call, others shift got over
16616168173     13-03-2023 18:02        00:02:09
16616168173     13-03-2023 18:05        00:02:40

________________________________
From: "Pritish Nandi" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "rohan panwar" <[email-masked]>
Sent: Tuesday, March 14, 2023 7:15:02 PM
Subject: Re: Release report 5th march to 12th march

Hi Gaurav,

Thank you for sharing this. I would like to clarify if you take the duplicate calls or calls which rings for a sec into the extension of the agents into consideration when writing the reasons.

I say this because I have not found any reasoning for these in your report. I have attached couple of screenshots for your references.

Regards,
Pritish

________________________________
From: "gaurav yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "rohan panwar" <[email-masked]>
Sent: Tuesday, March 14, 2023 6:49:04 PM
Subject: Release report 5th march to 12th march