Subject: Release report 15th March
From: Rohan Panwar <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 16 Mar 2023 08:06:38 -0700 (MST)

Hi sir, 

Given below is the report of release for 15th march. 
Total Calls Answered - 65 
Missed calls - 9 
Voicemails - 18 

Total Incoming Calls - 92 		Calls Answered % - 71% 	

15-Mar 	Incoming call 	Call duration 	
Pravesh 	28 	01:43:22 	
Pearl 	27 	02:13:03 	
Keff 	10 	01:00:44 	
VM 	18 	00:14:10 	
Missed call 	9 	00:09:29 	
Grand Total 	92 	05:20:48 	
			
Missed call -9 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15084756013 	15-03-2023 09:32 	00:01:28 	Pearl & Keff were facing issue with bria 
15084233614 	15-03-2023 09:35 	00:01:43 
19172973791 	15-03-2023 09:43 	00:00:58 
15082237013 	15-03-2023 09:43 	00:01:02 
15082237013 	15-03-2023 09:51 	00:01:14 
19172973791 	15-03-2023 09:54 	00:01:18 
15086672374 	15-03-2023 13:13 	00:00:20 	Rang on Pravesh & Keff Ext. , Keff was on OB Call & Pravesh was away from bria 
17742322952 	15-03-2023 16:10 	00:00:26 	Keff was on OB call, Pearl was available & no status of pravesh on group 
15084503287 	15-03-2023 17:10 	00:01:00 	Rang on Keff Ext. , Pravesh was on call other shift got over 

VM -18 			
caller number 	Call time (EST) 	Call duration 	Remarks 
14019527546 	15-03-2023 08:20 	00:02:09 	Pearl & Keff were on call 
19785495926 	15-03-2023 09:30 	00:00:09 	Pearl & Keff were facing issue with bria 
15083444325 	15-03-2023 09:39 	00:00:33 
15084105127 	15-03-2023 09:42 	00:00:29 
19172973791 	15-03-2023 09:42 	00:00:08 
15082237013 	15-03-2023 09:47 	00:00:09 
19788461489 	15-03-2023 10:00 	00:00:07 
19172973791 	15-03-2023 10:03 	00:00:21 
15082163543 	15-03-2023 12:37 	00:00:33 	Pearl was on call, Keff was on OB call & Pravesh was on break 
17045175113 	15-03-2023 15:46 	00:00:45 	Keff was available , Pravesh & pearl were on call. 
14134278852 	15-03-2023 16:08 	00:00:29 	Keff was on OB call, Pearl was available & no status of pravesh on group 
17742872851 	15-03-2023 16:09 	00:00:05 
17742708108 	15-03-2023 17:17 	00:00:39 	Pravesh was on call other shift got over 
15084503287 	15-03-2023 17:18 	00:00:22 
15083142096 	15-03-2023 18:08 	00:00:12 	Pravesh was calling on FD 
18577562376 	15-03-2023 18:12 	00:02:11 	Pravesh was on call other shift got over 
15082593672 	15-03-2023 18:48 	00:02:36 
14132448809 	15-03-2023 18:51 	00:02:13 

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, March 15, 2023 8:15:19 PM 
Subject: Release report 14th March 

Hi sir, 

Given below is the report of release for 14th march. 
Total Calls Answered - 9 
Missed calls - 2 
Voicemails - 2 

Agent 	Total Incoming call 	Call duration 		
Pearl 	9 	00:27:36 		
Missed call 	2 	00:01:30 		
VM 	2 	00:05:09 		
Grand Total 	13 	00:34:15 		
				
VM -2 				
caller number 	Call time 	Call duration 	Remarks 	
14133868031 	14-03-2023 09:23 	00:02:38 	Pearl was on call 	
19788338198 	14-03-2023 09:24 	00:02:31 	

Missed Call -2 				
caller number 	Call time 	Call duration 	Remarks 	
19172093720 	14-03-2023 10:24 	00:01:30 	Pearl was working on VM's 	
15083534611 	14-03-2023 14:16 	00:00:28 	Pearl was on outbound call 	

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, March 14, 2023 8:13:47 PM 
Subject: Release report 13th March 

Hi sir, 

Given below is the report of release for 13th march. 
Total Calls received- 79 
Missed calls - 6 
Voicemails -13 
Additionally i have highlighted in red missed calls & Voicemails where agents were available. 

Total incoming calls -79 		Call answered % -76% 
			
Agent 	Total calls 	Call duration 	
Keff 	18 	02:24:36 	
Pearl 	25 	02:43:24 	
Pravesh 	17 	01:55:27 	
Missed call 	6 		
VM 	13 		
Grand Total 	79 	07:39:44 	
			
Missed calls - 6 			
caller number 	Call time 	Call duration 	Remarks 
15083286065 	13-03-2023 09:48 	00:01:33 	Rang on Keff ext. , He was on out bound call 
17744186836 	13-03-2023 10:49 	00:01:24 	Rang on Keff & Pravesh ext. Keff & Pravesh were on call. 
15084792435 	13-03-2023 10:51 	00:00:47 	Rang on Pravesh ext. Pravesh was available 
15084792435 	13-03-2023 10:52 	00:00:54 
18182121714 	13-03-2023 11:01 	00:01:32 	Rang on Pravesh ext. Pravesh was on call 
16172513667 	13-03-2023 12:18 	00:00:03 	Call duration were short rang on Pearl,keff & Pravesh Ext. all were available. 
			
Voicemails - 13 			
caller number 	Call time 	Call duration 	Remarks 
17176823413 	13-03-2023 09:21 	00:02:47 	Both were on Call , answered later 
15088644012 	13-03-2023 10:47 	00:02:24 	Pearl & Pravesh were on call, Keff was on break 
15089041132 	13-03-2023 11:06 	00:02:41 	Keff & Pravesh were on call, Pearl was on break 
15089547593 	13-03-2023 11:06 	00:02:08 
17742580156 	13-03-2023 11:07 	00:02:43 
16033030230 	13-03-2023 11:09 	00:02:40 	Keff & Pravesh were on call, Pearl was on break , answered later 
17744522978 	13-03-2023 12:57 	00:00:42 	Pravesh & Pearl were on call, Keff was available. 
19788558093 	13-03-2023 13:04 	00:02:06 	Pravesh & Pearl were on call, Keff was on break 
Anonymous 	13-03-2023 13:05 	00:02:16 
14133868031 	13-03-2023 13:21 	00:02:24 
15083209598 	13-03-2023 17:30 	00:02:24 	Pravesh was on call, others shift got over 
16616168173 	13-03-2023 18:02 	00:02:09 
16616168173 	13-03-2023 18:05 	00:02:40 

From: "Pritish Nandi" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "rohan panwar" <[email-masked]> 
Sent: Tuesday, March 14, 2023 7:15:02 PM 
Subject: Re: Release report 5th march to 12th march 

Hi Gaurav, 

Thank you for sharing this. I would like to clarify if you take the duplicate calls or calls which rings for a sec into the extension of the agents into consideration when writing the reasons. 

I say this because I have not found any reasoning for these in your report. I have attached couple of screenshots for your references. 

Regards, 
Pritish 

From: "gaurav yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "rohan panwar" <[email-masked]> 
Sent: Tuesday, March 14, 2023 6:49:04 PM 
Subject: Release report 5th march to 12th march