Subject: Re: HFL Call/Chat Report 14 &15th March
From: Deeksha Dadu <[email-masked]>
To: Rohan Panwar <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>
Date: Thu, 16 Mar 2023 11:01:05 +0000

guys, please also start including chat reports for HFL, Jayway and Doha
________________________________
From: Rohan Panwar <[email-masked]>
Sent: Thursday, March 16, 2023 3:53 PM
To: Deeksha Dadu <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>
Subject: HFL Call/Chat Report 14 &15th March

Hi ma'am,

Given below is the HFL Call/Chat report for 14 & 15th March.
There were no missed calls & missed chats.

Agent   14-Mar  15-Mar
Incoming Calls  Call Duration   Incoming Calls  Call Duration
Harsh   3       00:04:45        8       00:16:26
Maureen         5       00:47:47        11      00:42:50
Grand Total     8       00:52:32        19      00:59:16
Agent   14-Mar  15-Mar
Chats
Harsh   1       1
Maureen         1       5
Anish   1

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Gaurav Yadav" <[email-masked]>
Sent: Tuesday, March 14, 2023 8:20:58 PM
Subject: HFL Call Report 13th March

Hi ma'am,

Given below is the HFL call report for 13th March.

Agent   Total call answered     Call duration
Harsh   6       00:31:43
Maureen         8       00:34:07
Grand Total     15      01:06:47
Voicemails- 1
Caller number   Call time       Call duration   Remarks
19178053255     13-03-2023 21:49        00:00:57        Maureen & Harsh were on Call , Answered later

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Gaurav Yadav" <[email-masked]>
Sent: Tuesday, March 14, 2023 6:38:16 PM
Subject: Re: HFL Call Report - 1st to 12th March

Hi Ma'am,

The Calls of 11th march were at 3:00 AM(IST), that means she was present as she does night shift. calls came during her shift on 10th March which is between 18:30 - 03:30 (IST).

________________________________
From: "deeksha" <[email-masked]>
To: "Rohan Panwar" <[email-masked]>, "Gaurav Yadav" <[email-masked]>
Sent: Tuesday, March 14, 2023 6:09:02 PM
Subject: Re: HFL Call Report - 1st to 12th March

Maureen was on her week off on 11th and 12th and u have mentioned both harsh and maureen were available. that s incorrect. please correct these reports and always check roster while making these reports
________________________________
From: Rohan Panwar <[email-masked]>
Sent: Tuesday, March 14, 2023 11:57 AM
To: Deeksha Dadu <[email-masked]>
Subject: Re: HFL Call Report - 1st to 12th March

Okay will do

________________________________
From: "deeksha" <[email-masked]>
To: "Rohan Panwar" <[email-masked]>
Sent: Tuesday, March 14, 2023 8:05:28 AM
Subject: Re: HFL Call Report - 1st to 12th March

Please send me this report everyday

Sent from my iPhone

On 14 Mar 2023, at 08:03, Deeksha Dadu <[email-masked]> wrote:

 Harsh/ Anish/ Maureen,

What is this??? Why do we have missed calls when agent was available??

Guys, please note that each of these missed calls would be liable for penalty when you were available and still didn’t take the call. No explanation accepted

I need a call with you all 3 of you at 5pm IST today.

@Harsh: coordinate with the rest two and confirm to me

Sent from my iPhone

On 13 Mar 2023, at 20:56, Rohan Panwar <[email-masked]> wrote:

Hi,

Given below is the HFL call report from 1st to 12th Report.

Call Report 1st to 12th March
Dates   Anish   Harsh   Maureen Missed call     VM      Total incoming calls
01-Mar  1       15      11              2       29
02-Mar  1       4       9       2       1       17
03-Mar  1       7       6       3       4       21
04-Mar          10              2       1       13
05-Mar          4       1                       5
06-Mar          5       6       1       1       13
07-Mar  3       6       11      1       2       23
08-Mar  1       6       2                       9
09-Mar          8       8                       16
10-Mar  1       9       9                       19
11-Mar  1       5       2               3       11
12-Mar          3                       1       4
Grand Total     9       82      65      9       15      180
Missed calls - 9
caller number   Call time       Call duration   Remarks
15627160551     02-03-2023 06:26        00:00:24        Harsh was available , call back done
17028609259     02-03-2023 23:08        00:02:01        Rang on harsh ext. harsh was available , call back done
17758257134     03-03-2023 08:24        00:00:26        Harsh was available , call back done
18176905409     03-03-2023 20:50        00:01:11        Harsh was on OB call and maureen was on off
19097292303     03-03-2023 22:53        00:00:27        Harsh was on OB call and maureen was on off, call back done
18453138304     04-03-2023 02:48        00:00:30        Harsh was on OB call and maureen was on off, answered later
18136477116     04-03-2023 23:16        00:00:08        Call duration was short , harsh was available call back not done
16265984509     06-03-2023 01:36        00:00:08        Call duration was short , Both were available , call back done
12109921623     07-03-2023 03:18        00:00:17        Both were available, call back not done
Voicemails - 15
caller number   Call time       Call duration   Remarks
12534952100     01-03-2023 02:34        00:00:54        Harsh was on another call and didn't rang on maureen ext. , call back not done
19205093236     01-03-2023 05:14        00:00:57        Harsh was available , answered later
17326641937     02-03-2023 04:13        00:00:35        Harsh was on call, call back not done
18176905409     03-03-2023 20:52        00:00:21        Harsh was on OB call and maureen was on off, call back done
14087706561     03-03-2023 20:53        00:00:31        Harsh was on OB call and maureen was on off, answered later
19317043679     03-03-2023 21:06        00:00:25        Harsh was on OB call and maureen was on off, call back done
17203528222     03-03-2023 22:33        00:00:57        Harsh was on OB call and maureen was on off, call back done
17707129237     04-03-2023 01:15        00:00:29        Harsh was available , answered later
15416595994     06-03-2023 22:03        00:00:53        Both were available, call back not done
14035568031     07-03-2023 02:12        00:00:52        Maureen was available , call back not done
16035488690     07-03-2023 05:26        00:00:14        Harsh was on call , call back not done
16783604244     11-03-2023 03:06        00:00:54        Both were available, call back not done
19793180231     11-03-2023 03:07        00:00:56        Both were available, call back not done
16086158571     11-03-2023 03:28        00:00:56        Both were available, call back not done
16627539339     12-03-2023 19:39        00:00:56        Harsh was on OB call , call back done