Subject: WT Productivity - 14 March
From: Rohan Panwar <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>
Date: Wed, 15 Mar 2023 04:18:51 -0700 (MST)

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena Saeed had the highest Productivity in WT UAE. 
    2. Zaid Ahmed had the highest productivity in tagging and rest all didn't meet their target. 

Please note: Mursheed was on night shift 

14-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	52 	40 	1 	93 	0% 	74% 	17:40:21 	01:00 	10:00 	7 
Mohammed Bahashwan 	28 	79 		107 	0% 	100% 		03:00 	16:00 	6 
Hamza Nomani 	52 	52 		104 	0% 	63% 	11:27:17 	02:00 	13:00 	7 
Ziena Saeed 	113 	76 	2 	191 	27% 	100% 	12:58:09 	02:00 	16:00 	7 
Reena Kumari 	205 	42 	1 	248 	100% 	94% 	16:41:14 	02:00 	15:00 	9 
Mais Hasan 	44 	90 	2 	136 	15% 	96% 	23:24:31 	01:00 	09:00 	6 
Abdulqader Ahmed 	18 	77 	4 	99 	0% 	100% 		01:00 	13:00 	6 
Mohammad Khalid 	14 	75 	1 	90 	0% 	98% 		01:00 	16:00 	8 
Mazen Mohd. 	28 	69 		97 	0% 	100% 	6:07:53 			
Mohammed Murshed 	6 	58 		64 	100% 	64% 	7:15:36 	02:00 	11:00 	6 
Mohammad Tawfik 	15 	78 		93 	0% 	100% 	5:26:44 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	93 		93 							
Anas Saeed 	90 		90 							
Aseel Qiad 	94 		94 							
Safa Mursel 										
Zeina Sheban 	105 	7 	112 							
Marah Bishany 	42 		42 							
Zaid Ahmad 	64 	84 	148 							
Leen Fandi 	86 		86