Subject: Re: HFL Call Report - 1st to 12th March
From: Deeksha Dadu <[email-masked]>
To: Rohan Panwar <[email-masked]>
Cc: Maureen Castro <[email-masked]>, Anish Nair <[email-masked]>, Harsh Sharma <[email-masked]>, Gaurav Yadav <[email-masked]>
Date: Tue, 14 Mar 2023 02:33:52 +0000

Harsh/ Anish/ Maureen,

What is this??? Why do we have missed calls when agent was available??

Guys, please note that each of these missed calls would be liable for penalty when you were available and still didn’t take the call. No explanation accepted

I need a call with you all 3 of you at 5pm IST today.

@Harsh: coordinate with the rest two and confirm to me

Sent from my iPhone

On 13 Mar 2023, at 20:56, Rohan Panwar <[email-masked]> wrote:

Hi,

Given below is the HFL call report from 1st to 12th Report.

Call Report 1st to 12th March
Dates   Anish   Harsh   Maureen Missed call     VM      Total incoming calls
01-Mar  1       15      11              2       29
02-Mar  1       4       9       2       1       17
03-Mar  1       7       6       3       4       21
04-Mar          10              2       1       13
05-Mar          4       1                       5
06-Mar          5       6       1       1       13
07-Mar  3       6       11      1       2       23
08-Mar  1       6       2                       9
09-Mar          8       8                       16
10-Mar  1       9       9                       19
11-Mar  1       5       2               3       11
12-Mar          3                       1       4
Grand Total     9       82      65      9       15      180
Missed calls - 9
caller number   Call time       Call duration   Remarks
15627160551     02-03-2023 06:26        00:00:24        Harsh was available , call back done
17028609259     02-03-2023 23:08        00:02:01        Rang on harsh ext. harsh was available , call back done
17758257134     03-03-2023 08:24        00:00:26        Harsh was available , call back done
18176905409     03-03-2023 20:50        00:01:11        Harsh was on OB call and maureen was on off
19097292303     03-03-2023 22:53        00:00:27        Harsh was on OB call and maureen was on off, call back done
18453138304     04-03-2023 02:48        00:00:30        Harsh was on OB call and maureen was on off, answered later
18136477116     04-03-2023 23:16        00:00:08        Call duration was short , harsh was available call back not done
16265984509     06-03-2023 01:36        00:00:08        Call duration was short , Both were available , call back done
12109921623     07-03-2023 03:18        00:00:17        Both were available, call back not done
Voicemails - 15
caller number   Call time       Call duration   Remarks
12534952100     01-03-2023 02:34        00:00:54        Harsh was on another call and didn't rang on maureen ext. , call back not done
19205093236     01-03-2023 05:14        00:00:57        Harsh was available , answered later
17326641937     02-03-2023 04:13        00:00:35        Harsh was on call, call back not done
18176905409     03-03-2023 20:52        00:00:21        Harsh was on OB call and maureen was on off, call back done
14087706561     03-03-2023 20:53        00:00:31        Harsh was on OB call and maureen was on off, answered later
19317043679     03-03-2023 21:06        00:00:25        Harsh was on OB call and maureen was on off, call back done
17203528222     03-03-2023 22:33        00:00:57        Harsh was on OB call and maureen was on off, call back done
17707129237     04-03-2023 01:15        00:00:29        Harsh was available , answered later
15416595994     06-03-2023 22:03        00:00:53        Both were available, call back not done
14035568031     07-03-2023 02:12        00:00:52        Maureen was available , call back not done
16035488690     07-03-2023 05:26        00:00:14        Harsh was on call , call back not done
16783604244     11-03-2023 03:06        00:00:54        Both were available, call back not done
19793180231     11-03-2023 03:07        00:00:56        Both were available, call back not done
16086158571     11-03-2023 03:28        00:00:56        Both were available, call back not done
16627539339     12-03-2023 19:39        00:00:56        Harsh was on OB call , call back done