Subject: Re: WWS Post-op data requirement
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Thu, 19 Jan 2023 02:10:09 -0700 (MST)

Hi sir, 

Have updated the volume of WhatsApp, have added from bot session volume. 

Thanks, 
Gaurav 

From: "Gaurav Yadav" <[email-masked]> 
To: "Mohmoud Elsayed" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "saurabh" <[email-masked]>, "Ahmed Zoher" <[email-masked]> 
Sent: Thursday, January 19, 2023 11:56:34 AM 
Subject: Re: WWS Post-op data requirement 

Hi Mahmoud, 

Able to access now. 

Thanks, 
Gaurav 

From: "Mohmoud Elsayed" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "saurabh" <[email-masked]>, "Ahmed Zoher" <[email-masked]> 
Sent: Thursday, January 19, 2023 10:01:29 AM 
Subject: RE: WWS Post-op data requirement 

Hi Gaurav, 

User updated as admin, please check now 

From: Gaurav Yadav <[email-masked]> 
Sent: Wednesday, January 18, 2023 6:36 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>; Sameer Sadiq <[email-masked]>; [email-masked]; Ahmed Zoher <[email-masked]> 
Subject: Re: WWS Post-op data requirement 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mahmoud, 

I am not able to access Bot Analytics and session, given below is the screenshot for your reference. Please give access to Bot Reports. 

Thanks, 

Gaurav 

From: "Mohmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Ahmed Zoher" < [ mailto:[email-masked] | [email-masked] ] >, "Gaurav Yadav" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sameer Sadiq" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 18, 2023 3:48:35 PM 
Subject: RE: WWS Post-op data requirement 

Hi Saurabh, 

Role changed to super user. 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 18, 2023 1:52 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >; Gaurav Yadav < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWS Post-op data requirement 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Mahmoud, 

can this be restricted to reporting only please. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 18 January 2023 3:18 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >; Gaurav Yadav < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sameer Sadiq (LM-HB) < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWS Post-op data requirement 

Hi [ mailto:[email-masked] | 
Saurabh Dadu ] 

Admin access created for Gaurav. 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 18, 2023 1:20 PM 
To: Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Gaurav Yadav < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWS Post-op data requirement 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi [ mailto:[email-masked] | 
@Mahmoud Emadeldin Mahmoud Elsayed ] , 

Please can you give full reporting access to [ mailto:[email-masked] | @Gaurav Yadav ] for Freshchat reports including bot reports. He needs to prepare some reports. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 17 January 2023 3:11 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sameer Sadiq (LM-HB) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: WWS Post-op data requirement 

Hi Saurabh, 

Please fill in the below sheet as this is what we need exactly and to make it easier for you. 

Let me know if you have any questions 

Thanks, 

	

Ahmed Zoher 

Manager – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 17, 2023 11:34 AM 
To: Mohamed Yassin < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Renato Salipande < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWS Post-op data requirement 

Hi All, 

To simplify the requirement, sharing a format in the attached excel sheet. Please fill in the numbers for your respective teams & share them back by end of this week. 

Correction on the YOY data – Data is required for FY 21-22 & FY 22-23. 

Thanks, 

MS 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 16 January 2023 at 2:51 PM 
To: Mohamed Yassin < [ mailto:[email-masked] | [email-masked] ] >, Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >, Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: WWS Post-op data requirement 

Hi Team, 

As part of the White Wednesday 22 post-op, James requires the data below for your respective teams: 

Charts including a daily performance by Fashion / Home . 

a. Call volume & YOY [breakdown channels] 

b. Call to order ratio & YOY 

c. Answer rates & YOY 

d. FCR & YOY 

e. CSAT / NPS & YOY 

Learnings & recommendations 

Were there any missed opportunities? 

What are the key learnings? 

Key recommendations? 

YOY numbers can go back at least 3 years minimum. 

**Please share this by 23 rd Jan latest & shout out in case of any clarifications. 

Thanks, 

Mustehsan Siddiqui 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com