Subject: Release call report- 15th Jan
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Wed, 18 Jan 2023 07:15:51 -0700 (MST)

Hi ma'am 

Given below is the report for 15th Jan. 

Incoming calls -39 	Calls answered % - 82% 

Agent 	Calls answered 	Total Duration 	
Pravesh 	32 	02:26:46 	
			
VM's - 7 			
caller number 	Call time (EST) 	call duration 	Remarks 
15083803827 	15-01-2023 10:15 	00:00:25 	Pravesh was on call. 
15083803827 	15-01-2023 10:17 	00:00:28 	Pravesh was on call. 
19787612296 	15-01-2023 11:04 	00:00:09 	Pravesh was on call. 
15089873427 	15-01-2023 11:41 	00:00:43 	Pravesh was on break. 
16176991207 	15-01-2023 11:42 	00:00:12 	Pravesh was on break. 
17742581215 	15-01-2023 14:00 	00:00:43 	Pravesh was on call. 
15086429529 	15-01-2023 17:12 	00:00:44 	Pravesh was checking VM's 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, January 18, 2023 7:15:27 PM 
Subject: Release call report- 14th Jan 

Hi ma'am 

Given below is the report for 14th Jan. 

Incoming calls- 44 	Calls answered % - 89% 
			
Agents 	Calls answered 	Total call duration 	
AJ 	19 	01:20:37 	
Hannah 	18 	01:07:22 	
Grand Total 	37 	02:27:59 	
			
Missed calls - 2 		
caller number 	Call time (EST) 	Call duration 	Remarks 
16176454764 	14-01-2023 15:36 	00:00:03 	Call duration was short. 
17745736857 	14-01-2023 16:00 	00:00:13 	Hannah was on break, AJ was available. 
			
VM's - 5 			
caller number 	Call time (EST) 	Call duration 	Remarks 
19788708075 	14-01-2023 13:30 	00:00:12 	AJ was available, Hannah was on break. 
17744324774 	14-01-2023 14:15 	00:00:35 	AJ was on call, Hannah was on break. 
17742761939 	14-01-2023 17:35 	00:00:11 	Hannah status was doing confirmation calls, but maybe she was logged in on bria, as she received the calls. AJ was available. 
19784676012 	14-01-2023 17:37 	00:01:36 
15083082473 	14-01-2023 17:37 	00:01:30 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, January 18, 2023 6:38:49 PM 
Subject: Release call report- 13th Jan 

Hi ma'am 

Given below is the report for 13th Jan 

Incoming calls - 94 	Call answered % - 88% 
			
Agent 	Calls answered 	Total call duration 	
Pravesh 	36 	03:01:05 	
Hannah 	24 	01:37:17 	
Pritish 	18 	01:50:17 	
Erah 	5 	00:30:06 	
Grand Total 	83 	06:58:45 	
			
VM's - 11 			
caller no. 	Call Time (EST) 	Call duration 	Remarks 
15086244700 	13-01-2023 11:30 	00:00:49 	Pravesh and Erah were on call, Hannah was checking emails. 
15083977434 	13-01-2023 11:33 	00:00:55 
17742761839 	13-01-2023 16:49 	00:00:08 	Pritish and Pravesh were on call, Hannah was doing confirmation calls. 
15084392755 	13-01-2023 16:59 	00:00:27 
17742451397 	13-01-2023 16:59 	00:00:40 
16174703657 	13-01-2023 17:14 	00:00:12 
19787603246 	13-01-2023 17:45 	00:00:50 	Pritish and Hannah were on call, Pravesh was on break. 
16175993107 	13-01-2023 17:50 	00:00:44 
14107086992 	13-01-2023 19:30 	00:00:34 	No Status of Pravesh on group, not logged in on Bria. 
15086678800 	13-01-2023 19:32 	00:00:26 
19788705058 	13-01-2023 19:48 	00:00:33 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, January 17, 2023 9:06:48 PM 
Subject: Re: Release call report- 16th Jan 

Hi Gaurav, 

This is only for yesterday, I asked u to send all reports since last report. Please send for 13, 14 and 15 as well 

Sent from my iPhone 

On 17 Jan 2023, at 20:31, Gaurav Yadav <[email-masked]> wrote: 

BQ_BEGIN

Hi, 

Given below is the call report for 16th Jan. 61 calls were answered, 1 call was missed and 1 call went to voicemail. 

	Total incoming calls - 63 	calls answered % - 97% 

	Agent 	Calls answered 	Total call duration 	
	Pravesh 	24 	01:40:13 	
	Hannah 	19 	01:07:06 	
	Erah 	18 	01:31:33 	
	Grand Total 	61 	04:18:52 	

	Missed calls - 1 		
	caller number 	Call time(EST) 	Call duration 	Remarks 
	16175288059 	16-01-2023 12:02 	00:00:20 	Everyone was available. 
				
	VM -1 			
	caller number 	Call time(EST) 	Call duration 	Remarks 
	17742581215 	16-01-2023 11:17 	00:00:35 	Pravesh and Erah were on call. Hannah was on break. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, January 13, 2023 7:09:50 PM 
Subject: Release call report- 12th Jan 

Hi, 

Given below is the call report for 12th Jan. 70 calls were answered, 8 calls were missed and 34 calls went to voicemails. 

				
	Total Incoming calls - 112 		Calls answered % - 62.5 
				
	Agents 	Calls answered 	Total Duration 	
	Erah 	45 	03:08:54 	
	Pravesh 	25 	01:34:39 	
	Grand Total 	70 	04:43:33 	
				
	Missed calls - 8 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	17852687932 	12-01-2023 14:36 	00:00:03 	Call duration was short. Pravesh was available. 
	14015397940 	12-01-2023 16:09 	00:00:09 
	17818016620 	12-01-2023 17:59 	00:00:30 	Pravesh was checking VM's, Erah shift got over,but there were missed calls on her extention. 
	16172436000 	12-01-2023 18:05 	00:00:11 
	16172436000 	12-01-2023 18:06 	00:00:30 
	17742751301 	12-01-2023 18:27 	00:00:18 
	17745124887 	12-01-2023 18:28 	00:00:18 
	15089862330 	12-01-2023 19:16 	00:00:24 	Pravesh was checking VM's. 
				
	Voicemails -34 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	14107086992 	12-01-2023 10:49 	00:00:45 	Erah was on call 
	17743295965 	12-01-2023 10:53 	00:00:12 
	17743295965 	12-01-2023 10:55 	00:00:08 
	17743295965 	12-01-2023 10:59 	00:00:08 
	19788700890 	12-01-2023 11:01 	00:00:12 
	16172759916 	12-01-2023 11:16 	00:00:09 
	16174290186 	12-01-2023 11:17 	00:00:04 
	17163521358 	12-01-2023 11:18 	00:00:29 
	19782737067 	12-01-2023 11:18 	00:00:08 
	15083311788 	12-01-2023 12:04 	00:00:05 	Erah was on break. 
	15083311788 	12-01-2023 12:23 	00:00:05 	Erah was on call 
	16179223460 	12-01-2023 12:32 	00:01:16 
	16175100036 	12-01-2023 12:37 	00:00:11 
	15083311788 	12-01-2023 12:42 	00:00:08 
	15088640667 	12-01-2023 12:43 	00:00:29 
	16175100036 	12-01-2023 13:36 	00:00:38 	Erah was on call, Pravesh was doing VM's 
	17742392257 	12-01-2023 13:38 	00:00:40 
	17742392257 	12-01-2023 13:42 	00:00:30 
	15088647662 	12-01-2023 15:22 	00:00:30 	Pravesh was on call, Erah was available. 
	15082462247 	12-01-2023 15:50 	00:00:26 	Erah was on call, Pravesh was on break. 
	17742580293 	12-01-2023 15:50 	00:00:07 
	17742580293 	12-01-2023 15:53 	00:00:07 
	15087694403 	12-01-2023 15:56 	00:00:14 	Erah was available, Pravesh was on break. 
	15084981668 	12-01-2023 16:08 	00:01:11 	Erah and Pravesh both were on call. 
	15087366168 	12-01-2023 16:14 	00:00:44 	Erah was on call, Pravesh was calling a customer. 
	anonymous 	12-01-2023 16:15 	00:00:09 	Erah was on call, Pravesh was calling a customer. 
	16178754880 	12-01-2023 17:04 	00:00:09 	Erah was available, Pravesh was on break. 
	16178754880 	12-01-2023 17:12 	00:00:02 	Erah was on call, Pravesh was on break. 
	15088537802 	12-01-2023 17:15 	00:00:41 	Erah was on call, Pravesh was on break. 
	16172436000 	12-01-2023 18:03 	00:00:07 	Pravesh was checking VM's 
	17818016620 	12-01-2023 18:03 	00:00:34 	Pravesh was checking VM's 
	15085774566 	12-01-2023 19:10 	00:00:09 	Pravesh was on call. 
	19784076549 	12-01-2023 19:17 	00:00:41 	Pravesh was checking VM's. 
	19788338198 	12-01-2023 19:19 	00:00:26 	Pravesh was checking VM's. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, January 12, 2023 3:05:34 PM 
Subject: Release call report- 11th Jan 

Hi, 

Given below is the call report for 11th Jan. 92 calls were answered, 6 calls were missed and 22 calls went to voicemails. 

	
Total Incoming calls - 120 
	Calls answered % - 76% 	
				
	Agents 	Calls answered 	Total call duration 	
	Hannah 	43 	02:55:41 	
	Pravesh 	38 	02:37:43 	
	Pritish 	11 	01:27:36 	
	Grand Total 	92 	07:01:00 	

	Missed calls - 6 		
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15086480195 	11-01-2023 11:02 	00:00:22 	Hannah and Pravesh were available, Pritish was on OB call. 
	19787602152 	11-01-2023 11:55 	00:01:30 	Pravesh was on call, Hannah was available. 
	15084984830 	11-01-2023 11:57 	00:01:30 
	16176862318 	11-01-2023 11:56 	00:01:30 
	19787602152 	11-01-2023 12:03 	00:01:30 
	anonymous 	11-01-2023 17:02 	00:01:06 	Pravesh and Pritish were available, Hannah was doing VM's. 
				
	Voicemails - 22 		
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15086480195 	11-01-2023 10:06 	00:00:13 	Hannah was on call, Pritish was doing confirmations 
	15086480195 	11-01-2023 10:08 	00:00:48 
	19783925957 	11-01-2023 10:12 	00:00:43 	Hannah was available. 
	15087524727 	11-01-2023 10:14 	00:00:40 
	15087524727 	11-01-2023 10:18 	00:00:10 
	17817064800 	11-01-2023 10:23 	00:00:47 	Hannah was on call, Pritish was doing confirmations 
	15087524727 	11-01-2023 10:25 	00:00:36 
	18624380333 	11-01-2023 10:27 	00:00:09 
	18624380333 	11-01-2023 10:30 	00:00:44 
	17742910292 	11-01-2023 10:36 	00:00:39 
	19788955205 	11-01-2023 10:42 	00:00:40 
	19209018484 	11-01-2023 10:42 	00:00:11 
	17743180296 	11-01-2023 10:43 	00:00:10 
	15083208189 	11-01-2023 11:36 	00:00:42 	Hannah and Pravesh were on call. 
	15083416366 	11-01-2023 11:59 	00:00:33 	Pravesh was on call, Hannah was available. 
	16176862318 	11-01-2023 12:00 	00:00:43 	Pravesh was on call, Hannah was available. 
	15085617558 	11-01-2023 12:40 	00:00:07 	Pravesh and Hannah were on call. Pritish was on break. 
	15083341000 	11-01-2023 13:49 	00:00:34 	Pravesh and Pritish were on call, Hannah was on break. 
	15085231138 	11-01-2023 17:47 	00:00:44 	Pritish and Hannah were on call, and Pravesh was on break. 
	15086252069 	11-01-2023 18:58 	00:00:09 	Pravesh was on call. 
	15083311788 	11-01-2023 19:56 	00:00:10 
	15085235561 	11-01-2023 19:56 	00:00:08 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, January 11, 2023 5:37:59 PM 
Subject: Release call report- 10th Jan 

Hi, 
Given below is the call report for 10th Jan. 15 calls were answered, and 19 calls went to voicemails. 

	Total Incoming calls - 34 		Calls answered % -42% 

	Agents 	Calls answered 	Total Call duration 	
	Hannah 	15 	00:52:43 	

	VM 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15082510405 	10-01-2023 11:23 	00:00:13 	Hannah was on call 
	16174174001 	10-01-2023 11:24 	00:00:45 	Hannah was on call 
	15082411083 	10-01-2023 11:39 	00:00:43 	Hannah was on break 
	15087362420 	10-01-2023 11:41 	00:00:09 	Hannah was on break 
	19788338198 	10-01-2023 14:21 	00:00:24 	Hannah was doing VM's 
	15088731628 	10-01-2023 14:37 	00:00:33 
	15083358925 	10-01-2023 14:55 	00:00:48 
	15087367504 	10-01-2023 15:00 	00:00:16 
	19782737067 	10-01-2023 15:01 	00:00:43 
	15088731628 	10-01-2023 15:11 	00:00:30 
	16176505715 	10-01-2023 15:31 	00:00:08 
	16175957679 	10-01-2023 15:54 	00:00:43 	Hannah was doing confirmation calls 
	16175957679 	10-01-2023 15:57 	00:00:38 
	18054535035 	10-01-2023 16:13 	00:00:12 
	17742530585 	10-01-2023 16:20 	00:00:41 
	16178945552 	10-01-2023 17:13 	00:00:13 	Hannah was doing VM's 
	15083307377 	10-01-2023 17:14 	00:00:26 
	17744209611 	10-01-2023 17:21 	00:00:05 
	15082083647 	10-01-2023 17:23 	00:00:07 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 29, 2022 2:07:44 PM 
Subject: Release call report- 28th Dec 

Hi, 
Given below is the call report for 28th Dec. 97 calls were answered, 1 were missed and 63 calls went to voicemails. 

	Total incoming calls - 161 		Calls answered % - 60% 
					
	Name 	Calls answered 	Total Call duration 		
	Pravesh 	50 	03:20:53 		
	Pritish 	29 	02:48:14 		
	Hannah 	18 	01:03:07 		
	Grand Total 	97 	07:12:14 		
					
	Missed calls - 1 				
	caller number 	Call time (EST) 	Duration 	Remarks 	
	15084985122 	28-12-2022 12:57 	00:00:36 	Pritish and Pravesh were facing issues with Bria, Hannah was doing VM's 	
					
	VM - 63 				
	caller number 	Call time (EST) 	Duration 	Remarks 	
	19785497408 	28-12-2022 10:05 	00:00:47 	Hannah and Pritish were on call. 	
	19788750991 	28-12-2022 10:13 	00:00:11 	
	19784074911 	28-12-2022 10:24 	00:00:38 	
	19788210964 	28-12-2022 11:09 	00:00:34 	Pravesh was on call, Hannah was on break and Pritish was on OB Call. 	
	14133207971 	28-12-2022 11:12 	00:00:44 	
	14133207971 	28-12-2022 11:15 	00:00:36 	
	15082843858 	28-12-2022 11:19 	00:00:41 	Pravesh was on call, Hannah was doing VM's and Pritish was on OB Call. 	
	19788551929 	28-12-2022 11:26 	00:00:36 	
	14045090334 	28-12-2022 11:27 	00:00:11 	
	16179329206 	28-12-2022 11:29 	00:00:18 	
	15087373497 	28-12-2022 11:30 	00:00:12 	
	15082843858 	28-12-2022 11:33 	00:00:39 	Pravesh and Hannah were on call, Pritish was on OB call. 	
	16175480778 	28-12-2022 11:40 	00:00:39 	All were on call. 	
	17742580293 	28-12-2022 11:43 	00:00:10 	Hannah and Pravesh were on call. Pritish was sorting a client situation. 	
	19785688918 	28-12-2022 11:47 	00:00:45 	Pravesh was on call, Hannah was doing VM's and Pritish was sorting a client situation. 	
	15083412674 	28-12-2022 11:48 	00:00:12 	
	15084787286 	28-12-2022 11:51 	00:00:29 	
	15084985122 	28-12-2022 11:55 	00:00:47 	
	15083806541 	28-12-2022 11:55 	00:00:12 	
	15082728292 	28-12-2022 11:55 	00:00:07 	
	15083415296 	28-12-2022 11:58 	00:00:09 	
	15084009155 	28-12-2022 12:01 	00:00:26 	
	15084009155 	28-12-2022 12:04 	00:00:54 	
	15083415296 	28-12-2022 12:07 	00:00:34 	
	19788551929 	28-12-2022 12:07 	00:00:05 	
	14045090334 	28-12-2022 12:15 	00:00:13 	
	15089834082 	28-12-2022 12:20 	00:00:08 	
	15083806628 	28-12-2022 12:22 	00:00:10 	
	17742546806 	28-12-2022 12:26 	00:00:14 	
	15085235561 	28-12-2022 12:27 	00:00:13 	
	15082728292 	28-12-2022 12:29 	00:00:12 	
	17742546806 	28-12-2022 12:29 	00:00:12 	
	19083104351 	28-12-2022 12:31 	00:00:08 	
	15082728292 	28-12-2022 12:32 	00:00:49 	Pritish and Pravesh were on call, Hannah was doing VM's 	
	16175841584 	28-12-2022 12:40 	00:00:48 	
	18609194959 	28-12-2022 12:45 	00:00:13 	
	15083678034 	28-12-2022 12:53 	00:00:09 	Pritish and Pravesh were facing issues with Bria, Hannah was doing VM's 	
	15083308379 	28-12-2022 12:53 	00:00:09 	
	18609194959 	28-12-2022 12:54 	00:00:25 	
	15088781059 	28-12-2022 12:54 	00:00:05 	
	15084399266 	28-12-2022 12:55 	00:00:38 	
	15083308379 	28-12-2022 12:56 	00:00:30 	
	17817064800 	28-12-2022 12:58 	00:00:29 	
	19786210520 	28-12-2022 12:59 	00:00:44 	
	15084985122 	28-12-2022 13:01 	00:00:50 	
	17742546806 	28-12-2022 13:03 	00:00:30 	
	19786210520 	28-12-2022 13:03 	00:00:24 	
	16173045941 	28-12-2022 13:20 	00:00:11 	Pritish was on a call, Pravesh was restarting his PC and Hannah was on VM's 	
	15088781059 	28-12-2022 13:23 	00:00:10 	
	18576360740 	28-12-2022 13:25 	00:00:34 	
	15089440807 	28-12-2022 13:33 	00:00:46 	Pritish and Pravesh were on call, Hannah was doing VM's 	
	16176975267 	28-12-2022 14:09 	00:00:13 	Pritish was calling a client, Pravesh was on call and Hannah was on break. 	
	anonymous 	28-12-2022 14:36 	00:00:10 	Pritish was on call, Pravesh was on break and Hannah was doing VM's 	
	17745700144 	28-12-2022 15:10 	00:00:08 	Pritish and Pravesh were on call, Hannah was doing VM's 	
	15087359117 	28-12-2022 15:14 	00:00:12 	
	15082720801 	28-12-2022 15:38 	00:01:07 	Pritish and Pravesh were on call, Hannah was doing confirmation calls. 	
	15085604375 	28-12-2022 16:24 	00:00:10 	Pritish was on call, Pravesh was on break and Hannah was doing confirmations. 	
	14133648693 	28-12-2022 18:46 	00:00:55 	Pravesh was on call. 	
	17818838837 	28-12-2022 18:48 	00:00:09 	
	17817064800 	28-12-2022 18:48 	00:00:42 	Pravesh was calling Frontdesk. 	
	17818838837 	28-12-2022 18:51 	00:00:44 	
	17818838837 	28-12-2022 19:01 	00:00:03 	
	15089047532 	28-12-2022 19:08 	00:00:12 	Pravesh was on call. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, December 23, 2022 7:46:08 PM 
Subject: Release call report- 22nd Dec 

Hi, 
Given below is the call report for 22nd Dec. 54 calls were answered, 4 were missed and 45 calls went to voicemails. 

	Total incoming calls - 103 	Calls answered % - 52 % 	
				
	Agents 	Calls answered 	Total call duration 	
	Erah 	32 	02:21:44 	
	Pravesh 	22 	01:49:00 	
	Grand Total 	54 	04:10:44 	
				
	Missed calls - 4 		
	caller number 	Call time 	Duration 	Remarks 
	15087357616 	22-12-2022 14:13 	00:00:27 	Erah was on call, Pravesh was available. 
	15086853895 	22-12-2022 16:23 	00:01:30 	Pravesh was on call, Erah was on break. 
	17817718847 	22-12-2022 16:27 	00:00:08 	Pravesh was on call, Erah was on break. 
	15083341000 	22-12-2022 16:32 	00:01:30 	Pravesh was on call, Erah was on break. 
				
	Voicemails- 45 		
	caller number 	Call time 	Duration 	Remarks 
	15084543697 	22-12-2022 10:03 	00:00:37 	Erah was on a call. 
	19788708075 	22-12-2022 10:07 	00:00:39 	Erah was on a call. 
	15083350940 	22-12-2022 10:53 	00:00:40 	Erah was available. 
	16039694521 	22-12-2022 10:53 	00:00:42 	Erah was available. 
	19788704854 	22-12-2022 11:20 	00:00:30 	Erah was on a call. 
	18572223485 	22-12-2022 11:22 	00:00:12 
	15087691369 	22-12-2022 11:27 	00:00:14 
	15087691369 	22-12-2022 11:30 	00:00:43 
	17749999022 	22-12-2022 11:34 	00:00:37 	Erah was calling a client. 
	19788704854 	22-12-2022 11:46 	00:00:04 
	16179019773 	22-12-2022 11:47 	00:00:33 
	19788704854 	22-12-2022 12:08 	00:00:38 	Erah was on a call. 
	17742704251 	22-12-2022 12:17 	00:00:35 
	15084543697 	22-12-2022 13:19 	00:00:09 	Erah and Pravesh both were on call. 
	15083341000 	22-12-2022 13:59 	00:00:12 	Erah was on call, Pravesh was doing VM's. 
	15089440090 	22-12-2022 13:59 	00:00:45 	Erah was on call, Pravesh was doing VM's. 
	17742392636 	22-12-2022 14:58 	00:00:40 	Pravesh was on call, Erah was calling a client. 
	19788536506 	22-12-2022 14:59 	00:00:41 	Pravesh was on call, Erah was calling a client. 
	16035400485 	22-12-2022 15:33 	00:00:11 	Erah was on call, Pravesh was on break. 
	17742530168 	22-12-2022 15:53 	00:00:29 
	17742880192 	22-12-2022 15:55 	00:00:33 
	15083693099 	22-12-2022 16:04 	00:00:04 	Pravesh was on call, Erah was on break. 
	14014873706 	22-12-2022 16:13 	00:00:12 
	17817718847 	22-12-2022 16:17 	00:00:12 
	16175131667 	22-12-2022 16:18 	00:00:13 
	17817718847 	22-12-2022 16:19 	00:00:30 
	15086853895 	22-12-2022 16:22 	00:00:07 
	17817718847 	22-12-2022 16:22 	00:00:04 
	16175131667 	22-12-2022 16:22 	00:00:09 
	17817718847 	22-12-2022 16:24 	00:00:04 
	17817718847 	22-12-2022 16:27 	00:00:04 
	15083341000 	22-12-2022 16:29 	00:00:12 
	17817718847 	22-12-2022 16:30 	00:00:03 
	15082506319 	22-12-2022 16:38 	00:00:34 
	16175131667 	22-12-2022 16:56 	00:00:12 
	15085617558 	22-12-2022 17:29 	00:00:09 	Pravesh was on break, Erah was available. 
	16035400485 	22-12-2022 17:29 	00:00:38 
	15084543697 	22-12-2022 17:45 	00:00:27 	Pravesh was on break, Erah was calling a client. 
	19788536506 	22-12-2022 17:49 	00:00:07 
	15084508677 	22-12-2022 18:39 	00:00:27 	Pravesh was doing VM's 
	15088870656 	22-12-2022 18:58 	00:00:08 
	19788536506 	22-12-2022 19:05 	00:00:10 
	15082462601 	22-12-2022 19:08 	00:00:13 
	19788536506 	22-12-2022 19:10 	00:00:03 
	15083538024 	22-12-2022 20:30 	00:00:12 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 22, 2022 5:36:42 PM 
Subject: Release call report- 21st Dec 

Hi, 
Given below is the call report for 21st Dec. 63 calls were answered, and 2 calls went to voicemails. 

	Total Incoming calls - 65 	Calls answered % - 97% 

	Agent 	Calls answered 	Total Call duration 	
	Pravesh 	31 	02:15:47 	
	Hannah 	21 	01:29:59 	
	Erah 	11 	01:08:01 	
	Grand Total 	63 	04:53:47 	
				
	Voicemails -2 		
	caller number 	Call time (EST) 	Call duration 	Remarks 
	17818612460 	21-12-2022 13:23 	00:00:35 	Hannah and Erah were on call, Pravesh was available. 
	15085662994 	21-12-2022 18:33 	00:00:45 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, December 21, 2022 5:55:50 PM 
Subject: Release call report- 20th Dec 

Hi, 
Given below is the call report for 20th Dec. 12 calls were answered, and 12 calls went to voicemails. 

	Incoming calls - 24 		Calls answered % - 50% 
				
	Name 	Calls answered 	Total Call Duration 	
	Hannah 	12 	01:10:30 	
	Grand Total 	12 	01:10:30 	
				
	Voicemails - 12 			
	caller number 	Call time (EST) 	call duration 	Remarks 
	17815725703 	20-12-2022 09:00 	00:01:06 	Hannah was working on voicemails. 
	16174777374 	20-12-2022 13:41 	00:00:33 	Hannah was on a break. 
	15082025070 	20-12-2022 14:56 	00:00:13 	Hannah was replying to an email. 
	17742761122 	20-12-2022 16:37 	00:00:08 	Hannah was doing confirmation calls. 
	16173127309 	20-12-2022 16:44 	00:00:43 
	17038888376 	20-12-2022 16:48 	00:00:09 
	15084543697 	20-12-2022 16:59 	00:00:10 
	12035810696 	20-12-2022 17:02 	00:00:12 
	18457054197 	20-12-2022 17:07 	00:00:01 
	17742426067 	20-12-2022 17:46 	00:00:43 	Hannah was on break. 
	17746330397 	20-12-2022 18:20 	00:00:34 	Hannah's shift got over. 
	16034905111 	20-12-2022 18:21 	00:00:09 	Hannah's shift got over. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, December 20, 2022 6:49:16 PM 
Subject: Re: Release call report- 19th Dec 

Hi, 
Total Duration means total time on calls. 

From: "Pritish Nandi" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, December 20, 2022 6:48:06 PM 
Subject: Re: Release call report- 19th Dec 

Hi Gaurav, 

Can you advise what does Total duration means. I was logged in an online yesterday for 5 hours or so but it says 55 mins. Is this the total call time? 

Regards, 
Pritish 

From: "gaurav yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, December 20, 2022 6:31:22 PM 
Subject: Release call report- 19th Dec 

Hi, 
Given below is the call report for 19th Dec. 66 calls were answered, 3 were missed and 14 calls went to voicemails. 

	Incoming calls - 83 		Calls answered % - 80% 

	Name 	Calls Answered 	Total Duration 	
	Pravesh 	28 	03:16:01 	
	Erah 	20 	02:24:23 	
	Hannah 	14 	00:42:04 	
	Pritish 	4 	00:55:25 	
	Grand Total 	66 	07:17:53 	
				
	Missed calls - 3 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	17744372240 	19-12-2022 09:47 	00:00:30 	Hannah took a short break and Erah was available. 
	17745124887 	19-12-2022 09:55 	00:00:15 	Erah was calling FD, Hannah was on call. 
	15086889026 	19-12-2022 12:41 	00:00:38 	Hannah and Erah were on call, Pravesh was available 
				
	Voicemails - 14 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	12076924177 	19-12-2022 11:12 	00:00:46 	Pravesh was on call, Erah was on call and Hannah was on break. 
	15082694589 	19-12-2022 12:51 	00:00:07 	Pravesh and Erah were on call, hannah reached Bria weekly limit. 
	18592703122 	19-12-2022 13:07 	00:00:41 	Hannah was on call, Pravesh was restarting Bria and Erah was calling a client 
	15089305781 	19-12-2022 13:15 	00:00:42 
	15086889026 	19-12-2022 13:21 	00:00:07 
	12035213838 	19-12-2022 16:47 	00:00:08 	Erah and Pravesh were on call, No status of Hannah on group. 
	17817189837 	19-12-2022 16:47 	00:00:30 
	17817189837 	19-12-2022 16:51 	00:00:50 
	15082827676 	19-12-2022 16:51 	00:00:13 
	15084983749 	19-12-2022 16:52 	00:00:32 
	12035213838 	19-12-2022 16:52 	00:00:06 
	13156578569 	19-12-2022 16:56 	00:00:47 
	17817189837 	19-12-2022 16:57 	00:00:40 
	18592703122 	19-12-2022 16:59 	00:00:27 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, December 16, 2022 6:37:03 PM 
Subject: Release call report- 15th Dec 

Hi, 
Given below is the call report for 15th Dec. 56 calls were answered, 2 were missed and 26 calls went to voicemails. 

	Total Incoming calls -84 	Calls answered % - 67% 
				
	Agent 	Calls answered 	Total Duration 	
	Erah 	35 	03:21:49 	
	Pravesh 	21 	01:54:13 	
	Grand Total 	56 	05:16:02 	
				
	Missed calls - 2 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	17745638379 	15-12-2022 09:45 	00:00:03 	Call Duration was short, Erah was available. 
	15082028274 	15-12-2022 17:33 	00:00:30 	Pravesh was on break, Erah was available. 
				
	Voicemails - 26 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	16179685388 	15-12-2022 10:07 	00:00:12 	Erah was on call. 
	19787290470 	15-12-2022 10:14 	00:00:38 	Erah was calling front desk. 
	19788550697 	15-12-2022 10:18 	00:00:11 	Erah was on call. 
	15088264526 	15-12-2022 10:19 	00:00:14 
	15088264526 	15-12-2022 10:22 	00:00:08 
	12033143255 	15-12-2022 10:24 	00:00:28 
	12064302676 	15-12-2022 10:36 	00:00:33 
	16178355533 	15-12-2022 10:37 	00:00:43 
	17745737657 	15-12-2022 10:47 	00:00:25 	Erah was available. 
	17742777734 	15-12-2022 11:20 	00:00:09 	Erah was on call. 
	19786181468 	15-12-2022 11:22 	00:00:35 
	15085747511 	15-12-2022 11:31 	00:00:08 
	15085747511 	15-12-2022 11:33 	00:00:05 
	15089325757 	15-12-2022 11:38 	00:00:03 
	15085177849 	15-12-2022 11:40 	00:00:31 
	15085747511 	15-12-2022 11:45 	00:00:08 
	19786181468 	15-12-2022 11:48 	00:00:13 
	17742777734 	15-12-2022 11:57 	00:00:11 
	15084145955 	15-12-2022 12:25 	00:00:36 
	16176979424 	15-12-2022 12:34 	00:00:09 
	16176979424 	15-12-2022 12:38 	00:00:24 
	17745737657 	15-12-2022 13:58 	00:00:07 	Erah and Pravesh both were on call. 
	15089325757 	15-12-2022 13:59 	00:00:40 
	17744371574 	15-12-2022 14:06 	00:00:10 	Pravesh was on call, Erah was available. 
	15084800696 	15-12-2022 14:34 	00:00:28 	Erah was on call, Pravesh was doing VM's. 
	19788708075 	15-12-2022 14:52 	00:00:11 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 15, 2022 7:17:58 PM 
Subject: Release call report- 14th Dec 

Hi, 
Given below is the call report for 14th Dec. 47 calls were answered, 32 calls went to voicemails. 

	Total Incoming calls- 79 	Calls answered % - 59% 	
					
	Agent 	Calls answered 	Total Duration 		
	Pravesh 	34 	02:07:05 		
	Erah 	13 	01:24:20 		
	Grand Total 	47 	03:31:25 		
					
	voicemails- 32 				
	caller number 	Call time(EST) 	Call duration 	Remarks 	
	15089862330 	14-12-2022 10:48 	00:00:37 	Erah was on call. 	
	17745351994 	14-12-2022 10:53 	00:00:12 	
	15086671156 	14-12-2022 10:54 	00:00:33 	
	15082464813 	14-12-2022 10:55 	00:00:42 	
	17743642919 	14-12-2022 11:10 	00:00:30 	Erah was checking email, Pravesh was on call. 	
	19788958407 	14-12-2022 11:32 	00:00:36 	Erah was checking email,Pravesh was calling a customer. 	
	15086671156 	14-12-2022 11:35 	00:00:06 	
	18609618470 	14-12-2022 11:42 	00:00:43 	
	15082778044 	14-12-2022 11:43 	00:00:27 	
	18609618470 	14-12-2022 11:45 	00:00:31 	Erah was checking emails, Pravesh was on break. 	
	17818016620 	14-12-2022 11:50 	00:00:43 	Erah was checking email, Pravesh was on call. 	
	19732242004 	14-12-2022 11:58 	00:00:34 	Erah was on emails, Pravesh was available. 	
	15088081593 	14-12-2022 12:11 	00:00:15 	Erah was checking email, Pravesh was on call. 	
	15084799644 	14-12-2022 12:17 	00:00:36 	
	15088081593 	14-12-2022 12:18 	00:00:11 	
	15088731101 	14-12-2022 12:29 	00:00:46 	Erah was on emails, Pravesh was available. 	
	17745351994 	14-12-2022 12:30 	00:00:11 	
	15088731101 	14-12-2022 12:33 	00:00:31 	
	18044849176 	14-12-2022 12:43 	00:00:06 	Erah was checking email, Pravesh was on call. 	
	15089542330 	14-12-2022 12:44 	00:00:43 	
	19787714572 	14-12-2022 13:46 	00:00:43 	Erah and Pravesh both were on call. 	
	19787714572 	14-12-2022 13:49 	00:00:46 	
	19787714572 	14-12-2022 13:52 	00:00:35 	
	19782650653 	14-12-2022 14:11 	00:00:12 	Erah was on call, Pravesh was facing issue with bria. 	
	15088081593 	14-12-2022 14:48 	00:00:09 	Erah was on break, Pravesh was on call. 	
	15087761645 	14-12-2022 15:16 	00:00:24 	Pravesh was on call, Erah was available. 	
	18605055770 	14-12-2022 15:44 	00:00:12 	Pravesh was on break, Erah was available. 	
	15086625250 	14-12-2022 15:48 	00:00:07 	
	15084003510 	14-12-2022 15:51 	00:00:09 	
	17745351994 	14-12-2022 16:10 	00:00:04 	
	16312583193 	14-12-2022 18:19 	00:00:08 	Pravesh was calling a customer. 	
	15086127467 	14-12-2022 19:45 	00:00:12 	Pravesh was available. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, December 14, 2022 6:44:10 PM 
Subject: Release call report- 13th Dec 

Hi, 

Given below is the call report for 13th Dec. 14 calls were answered, 14 calls went to voicemails. 

	Total Incoming calls - 28 		Calls picked up % - 50% 	
				
	Agent 	Calls answered 	Total Duration 	
	Hannah 	14 	00:40:19 	
	Grand Total 	14 	00:40:19 	
				
	Voicemails - 14 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15082591996 	13-12-2022 11:06 	00:00:10 	Hannah was on break 
	19783025768 	13-12-2022 11:16 	00:00:45 	Hannah was on break 
	13104873858 	13-12-2022 11:29 	00:00:07 	Hannah was on break 
	16176977030 	13-12-2022 12:51 	00:00:44 	Hannah was working on voicemail 
	15088876532 	13-12-2022 15:32 	00:00:37 	Hannah was doing confirmation calls. 
	19732242004 	13-12-2022 15:58 	00:00:10 	Hannah was doing confirmation calls. 
	19788958407 	13-12-2022 16:19 	00:00:39 	Hannah was doing confirmation calls. 
	13108554176 	13-12-2022 16:29 	00:00:12 	Hannah was doing confirmation calls. 
	13108554176 	13-12-2022 16:32 	00:00:15 	Hannah was doing confirmation calls. 
	13108554176 	13-12-2022 16:37 	00:00:13 	Hannah was doing confirmation calls. 
	16177914650 	13-12-2022 16:50 	00:00:34 	Hannah was doing VM's 
	13108554176 	13-12-2022 16:53 	00:00:12 	Hannah was doing VM's 
	15083614910 	13-12-2022 17:00 	00:00:09 	Hannah was doing VM's 
	15084945454 	13-12-2022 17:57 	00:00:37 	Hannah was calling a client. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, November 30, 2022 6:28:48 PM 
Subject: Release call report- 29th Nov 

Hi, 

Given below is the call report for 29th Nov. 8 calls were answered, 10 calls went to voicemails. 

	Total Incoming calls -18 	Calls answered % - 44% 
				
	Agent 	Calls answered 	Total Duration 	
	Hannah 	8 	00:30:51 	
	Grand Total 	8 	00:30:51 	
				
	Voicemails - 10 			
	Caller no. 	call time (EST) 	Duration 	Remarks 
	17742704209 	29-11-2022 10:17 	00:00:43 	Hannah was on call. 
	15088089632 	29-11-2022 11:14 	00:00:13 	Hannah was on break. 
	15089834817 	29-11-2022 13:38 	00:00:43 	Hannah was on break. 
	16174610609 	29-11-2022 16:26 	00:00:43 	Hannah was doing confirmation calls 
	17813895177 	29-11-2022 16:33 	00:00:43 	Hannah was doing confirmation calls 
	16174610609 	29-11-2022 16:36 	00:00:42 	Hannah was doing confirmation calls 
	19092754691 	29-11-2022 17:13 	00:00:43 	Hannah was doing confirmation calls 
	15087350019 	29-11-2022 17:20 	00:00:30 	Hannah was doing confirmation calls 
	15089834817 	29-11-2022 17:29 	00:00:43 	Hannah was doing confirmation calls 
	17742102084 	29-11-2022 17:40 	00:00:42 	Hannah was doing confirmation calls 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, November 29, 2022 4:05:22 PM 
Subject: Release call report- 28th Nov 

Hi, 

Given below is the call report for 28th Nov. 43 calls were answered, 2 were missed and 18 calls went to voicemails. 

	Total Incoming calls - 63 	Incoming calls picked up % - 68% 
				
	Agent 	Calls answered 	Total Duration 	
	Pravesh 	22 	02:29:19 	
	Erah 	13 	01:03:10 	
	Hannah 	8 	00:34:12 	
	Total 	43 	04:06:41 	

Missed calls - 2 

	caller number 	Call time (EST) 	Duration 	Remarks 
	17745351168 	28-11-2022 14:35 	00:00:39 	Pravesh was available, Hannah and Erah were on break. 
	12672059906 	28-11-2022 16:04 	00:00:06 	Pravesh was on call, Erah was available. 

Voicemails - 18 

	caller number 	Call time (EST) 	Duration 	Remarks 
	17743123211 	28-11-2022 11:35 	00:00:41 	Hannah and Pravesh were on call, Erah was calling a client. 
	15084501622 	28-11-2022 14:32 	00:00:11 	Pravesh was on call, Hannah and Erah were on break. 
	14014976380 	28-11-2022 15:22 	00:00:46 	Erah and Pravesh were on call. No status of Hannah on group 
	15163954316 	28-11-2022 16:31 	00:00:47 	Erah and Pravesh were on call. 
	19788378949 	28-11-2022 16:48 	00:00:09 	Erah was on call, Pravesh was doing confirmations. 
	19788687385 	28-11-2022 16:53 	00:00:31 	Erah was on call, Pravesh was doing confirmations. 
	16173061291 	28-11-2022 16:56 	00:00:28 	Erah was mailing FD, Pravesh was doing confirmation. 
	16174589529 	28-11-2022 17:10 	00:00:29 	Erah was on break, Praavesh was doing confirmations. 
	19788378949 	28-11-2022 17:17 	00:00:37 	Erah was on break, Praavesh was doing confirmations. 
	15082778291 	28-11-2022 17:39 	00:00:30 	Erah was on call, Pravesh was on break. 
	16174589529 	28-11-2022 18:01 	00:00:12 	Pravesh was doing confirmation, Erah's shift got over. 
	16176106011 	28-11-2022 18:03 	00:00:36 	Pravesh was doing confirmation, Erah's shift got over. 
	17742788204 	28-11-2022 18:30 	00:00:08 	Pravesh was doing confirmation, Erah's shift got over. 
	15086676311 	28-11-2022 19:01 	00:00:25 	Pravesh was on call 
	15086676311 	28-11-2022 19:04 	00:00:13 	Pravesh was calling FD. 
	15086676311 	28-11-2022 19:07 	00:00:12 	Pravesh was calling FD. 
	17164001029 	28-11-2022 19:09 	00:00:11 	Pravesh was on call 
	15085094438 	28-11-2022 19:15 	00:00:09 	Pravesh was on call 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Saturday, November 26, 2022 12:24:36 PM 
Subject: Release call report- 25th Nov 

Hi, 

Given below is the call report for 25th Nov. 45 calls were answered, 2 were missed and 3 calls went to voicemails. 

	Total Incoming calls - 50 	Picked up calls % - 90% 
				
	Agents 	Calls answered 	Total Duration 	
	AJ 	20 	01:14:41 	
	Pravesh 	17 	01:38:58 	
	Erah 	8 	00:43:08 	
	Grand Total 	45 	03:36:47 	
				
	Missed - 2 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	15089862330 	25-11-2022 12:40 	00:00:12 	Pravesh was on call, Erah was on break and AJ was available. 
	15086857872 	25-11-2022 15:13 	00:00:55 	AJ was on call, Pravesh was on break and Erah was available 

Voicemails - 3 
			
	caller number 	Call time (EST) 	Duration 	Remarks 
	19787600625 	25-11-2022 14:43 	00:00:37 	Pravesh and AJ were on call, Erah was doing confirmation. 
	19787600625 	25-11-2022 14:47 	00:00:27 	Pravesh and AJ were on call, Erah was doing confirmation. 
	19783378118 	25-11-2022 18:27 	00:00:31 	Pravesh was on call, other's shift got over. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, November 24, 2022 4:53:34 PM 
Subject: Release call report- 23rd Nov 

Hi, 

Given below is the call report for 23rd Nov. 59 calls were answered, 2 were missed and 15 calls went to voicemails. 

	Total Incoming calls - 76 	Picked up calls % - 78% 
				
	Agents 	Calls answered 	Total Duration 	
	Pravesh 	26 	02:03:55 	
	AJ 	26 	02:29:11 	
	Erah 	7 	00:39:17 	
	Grand Total 	59 	05:12:23 	
				
	Missed calls-2 		
	caller number 	Call time (EST) 	Duration 	Remarks 
	19786020040 	23-11-2022 09:58 	00:01:17 	AJ was available, but didn't rang on his extention. 
	15083977434 	23-11-2022 15:19 	00:00:20 	Aj was on call, Erah was checking email and Pravesh was calling a customer. 
				
	Voicemails - 15 		
	caller number 	Call time (EST) 	Duration 	Remarks 
	16172406992 	23-11-2022 09:35 	00:00:47 	AJ was on call, Erah was doing email and confirmations. 
	19786041822 	23-11-2022 09:39 	00:00:12 	AJ was on call, Erah was doing email and confirmations. 
	19786041822 	23-11-2022 09:50 	00:00:08 	AJ was on call, Erah was doing email and confirmations. 
	13106999532 	23-11-2022 10:00 	00:00:32 	AJ was on call, Erah was doing email and confirmations. 
	17742874462 	23-11-2022 10:09 	00:00:10 	AJ was on call, Erah was doing email and confirmations. 
	17742874462 	23-11-2022 10:12 	00:00:34 	AJ was on call, Erah was doing email and confirmations. 
	16179997917 	23-11-2022 10:13 	00:00:06 	AJ was on call, Erah was doing email and confirmations. 
	15082411083 	23-11-2022 10:14 	00:00:08 	AJ was on call, Erah was doing email and confirmations. 
	19787583900 	23-11-2022 10:19 	00:00:06 	AJ was on break. 
	19786041822 	23-11-2022 10:23 	00:00:35 	AJ was on break. 
	15083979736 	23-11-2022 11:24 	00:00:10 	Pravesh and AJ both were on call. 
	17742889013 	23-11-2022 12:11 	00:00:06 	Pravesh and AJ both were on call. 
	19786022027 	23-11-2022 12:19 	00:00:25 	Pravesh was on call and AJ was on break. 
	15085231277 	23-11-2022 15:09 	00:00:36 	Erah was on call, Aj was on break and Pravesh was calling a customer. 
	15084109770 	23-11-2022 16:53 	00:00:35 	Erah was doing VM, Pravesh and AJ were on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, November 23, 2022 4:55:23 PM 
Subject: Release call report- 22nd Nov 

Hi, 

Given below is the call report for 22nd Nov. 15 calls were answered and 5 calls went to voicemails. 

	Incoming call - 20 		Picked up calls % - 75% 	
				
	Agent 	Calls answered 	Total Duration 	
	Hannah 	15 	00:58:17 	

	Voicemails - 5 			
	caller number 	call time 
	Duration 
	Remarks 
	16037592155 	22-11-2022 22:37 	00:00:43 	Hannah was on break. 
	16312583193 	22-11-2022 22:48 	00:00:07 	Hannah was on break. 
	15088186235 	22-11-2022 23:06 	00:00:47 	Hannah was checking emails. 
	15088186235 	22-11-2022 23:09 	00:00:26 	Hannah was checking emails. 
	15086622075 	23-11-2022 01:54 	00:00:44 	Hannah was on break. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, November 22, 2022 4:40:45 PM 
Subject: Release call report- 21st Nov 

Hi, 

Given below is the call report for 21st Nov. 51 calls were answered, 4 were missed and 6 calls went to voicemails. 

	Total Incoming calls - 61 		Incoming calls answered % - 84% 
					
	Agents 	calls answered 	Total Duration 		
	Pravesh 	21 	01:31:53 		
	Hannah 	23 	01:06:52 		
	Erah 	7 	00:41:22 		
	Grand Total 	51 	03:20:07 		
					
	Missed calls - 4 				
	caller number 	Call time (EST) 	Duration 	Remarks 	
	15086571434 	21-11-2022 14:42 	00:00:05 	Call duration was short, Hannah was on call, Pravesh was available. 	
	17742530253 	21-11-2022 15:30 	00:00:40 	Pravesh was on break, Hannah was available. 	
	16312583193 	21-11-2022 18:05 	00:00:30 	Pravesh was available, Hannah's shift got over. 	
	15087335149 	21-11-2022 18:12 	00:00:05 	Call Duration was short,Pravesh was available. 	
					
	Voicemails - 6 				
	caller number 	Call time (EST) 	Duration 	Remarks 	
	15089667467 	21-11-2022 15:10 	00:00:10 	Pravesh was on call, Hannah was available. 	
	16312583193 	21-11-2022 18:08 	00:00:05 	Pravesh was on call, Hannah's shift got over 	
	15088162429 	21-11-2022 18:31 	00:00:43 	Pravesh was on break. 	
	15084988081 	21-11-2022 18:33 	00:00:14 	Pravesh was on break. 	
	17742722543 	21-11-2022 19:50 	00:00:43 	Pravesh was available. 	
	16174075502 	21-11-2022 19:54 	00:00:10 	Pravesh was available. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Monday, November 21, 2022 4:31:19 PM 
Subject: Release call report- 20th Nov 

Hi, 

Given below is the call report for 20th Nov. 30 calls were answered and 5 calls went to voicemails. 

				
	Total Incoming calls - 35 		Picked up calls % - 86% 
				
	Agent 	Calls answered 	Total Duration 	
	Pravesh 	30 	02:19:36 	
				
	Voicemails - 5 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	17578708211 	20-11-2022 10:48 	00:00:45 	Pravesh was on call. 
	15082078929 	20-11-2022 11:03 	00:00:37 	Pravesh was on call. 
	17742794016 	20-11-2022 13:02 	00:00:35 	Pravesh was on call. 
	15124228141 	20-11-2022 13:03 	00:00:34 	Pravesh was on call. 
	15087373955 	20-11-2022 17:17 	00:00:25 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, November 18, 2022 6:32:17 PM 
Subject: Re: Release call report- 17th Nov 

will do. 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Friday, November 18, 2022 6:31:15 PM 
Subject: Re: Release call report- 17th Nov 

please start CCing Pritish on all these emails for release and bobsteel 

From: Gaurav Yadav <[email-masked]> 
Sent: Friday, November 18, 2022 5:55 PM 
To: Deeksha Dadu <[email-masked]> 
Subject: Release call report- 17th Nov 
Hi ma'am, 

Given below is the call report for 17th Nov. 54 calls were answered, 1 was missed and 28 calls went to voicemails. 

	Total incoming calls - 83 		Incoming calls picked up % - 65% 
				
	Agents 	Calls Answered 	Total Duration 	
	AJ 	23 	01:58:33 	
	Erah 	23 	02:25:24 	
	Pravesh 	8 	00:33:29 	
	Grand Total 	54 	04:57:26 	
				
	Missed calls -1 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	15085175126 	17-11-2022 10:28 	00:00:09 	Erah was available, AJ was on break. 
				
	Voicemails - 28 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	12032068882 	17-11-2022 09:47 	00:00:39 	AJ was on call, Erah was doing emails. 
	16174706148 	17-11-2022 10:45 	00:00:10 	Erah was on call, AJ was doing confirmation calls. 
	16174706148 	17-11-2022 10:48 	00:00:09 	Erah was on call, AJ was doing confirmation calls. 
	19732242004 	17-11-2022 10:49 	00:00:34 	Erah was on call, AJ was doing confirmation calls. 
	15082464313 	17-11-2022 10:52 	00:00:30 	Erah was on call, AJ was doing confirmation calls. 
	15085791461 	17-11-2022 11:09 	00:00:44 	Erah was on call, AJ was doing confirmation calls. 
	15082592471 	17-11-2022 11:12 	00:00:35 	Erah was on call, AJ was doing confirmation calls. 
	13392251993 	17-11-2022 11:14 	00:00:07 	Erah was on call, AJ was doing confirmation calls. 
	15083477381 	17-11-2022 11:32 	00:00:13 	Erah was on call, AJ was doing confirmation calls. 
	15083477381 	17-11-2022 11:35 	00:00:07 	Erah was on call, AJ was doing confirmation calls. 
	18572227665 	17-11-2022 12:04 	00:00:11 	Erah was on break, AJ was available. 
	16037592155 	17-11-2022 13:36 	00:00:46 	Erah and AJ were on call. 
	16037592155 	17-11-2022 13:42 	00:00:33 	AJ was on call, Erah was available. 
	18572227665 	17-11-2022 14:21 	00:00:06 	AJ was on call and Erah was on break. 
	18082920862 	17-11-2022 14:23 	00:00:36 	AJ was on call and Erah was on break. 
	18572227665 	17-11-2022 14:26 	00:00:42 	AJ was on call and Erah was on break. 
	16176505715 	17-11-2022 14:31 	00:00:10 	AJ was on call and Erah was on break. 
	19787710598 	17-11-2022 14:38 	00:00:12 	Erah was on call, AJ was doing OB calls. 
	15085235851 	17-11-2022 14:50 	00:00:09 	Erah was on call, AJ was doing OB calls. 
	15309026372 	17-11-2022 14:51 	00:00:43 	Erah was on call, AJ was doing OB calls. 
	15083976189 	17-11-2022 15:06 	00:00:09 	Erah was on call, AJ was doing OB calls. 
	15085969233 	17-11-2022 15:13 	00:00:37 	Erah was on call, AJ was doing OB calls. 
	16037592155 	17-11-2022 15:38 	00:00:10 	Erah was available, AJ was on break. 
	15085791461 	17-11-2022 15:56 	00:00:10 	Erah was on call, AJ was on break. 
	17818012254 	17-11-2022 16:08 	00:00:10 	Erah was on call, AJ was working on VM's 
	17818012254 	17-11-2022 16:10 	00:00:07 	Erah was on call, AJ was working on VM's 
	15089862330 	17-11-2022 17:08 	00:00:16 	Erah was on break, AJ was doing VM's. 
	19785012080 	17-11-2022 18:26 	00:01:17 	Pravesh was available 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Thursday, November 17, 2022 6:00:50 PM 
Subject: Release call report- 16th Nov 

Hi ma'am, 

Given below is the call report for 16th Nov. 68 calls were answered, 1 was missed and 8 calls went to voicemails. 

	Total Incoming calls - 77 		Incoming calls answered % - 88% 
				
	Agents 	Calls answered 	Total Duration 	
	Pravesh 	34 	02:23:19 	
	Hannah 	23 	01:08:42 	
	Erah 	11 	01:42:10 	
	Grand Total 	68 	05:14:11 	

	Missed call -1 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	19784012187 	16-11-2022 19:54 	00:01:04 	Pravesh was available. 
				
	Voicemails - 8 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	19785012080 	16-11-2022 10:26 	00:00:40 	Hannah was on call, Erah reported problem with Bria. 
	15082692675 	16-11-2022 10:39 	00:00:09 	Hannah and Erah were on call. 
	15082025182 	16-11-2022 10:46 	00:00:23 	Hannah and Erah wera available. 
	14138013790 	16-11-2022 12:40 	00:00:11 	Pravesh and Hannah were on call, Erah was on break. 
	17745739136 	16-11-2022 12:53 	00:00:35 	Pravesh and Hannah were on call, Erah was on break. 
	18137662662 	16-11-2022 13:16 	00:00:39 	Pravesh and Erah were available, Hannah was on break. 
	14042935499 	16-11-2022 13:55 	00:00:13 	All were on call. 
	17745730673 	16-11-2022 17:06 	00:00:11 	Pravesh was on call, Hannah was doing confirmation calls and Erah was on break. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, November 16, 2022 3:35:05 PM 
Subject: Release call report- 15th Nov 

Hi ma'am, 

Given below is the call report for 15th Nov. 22 calls were answered and 11 calls went to voicemails. 

	Incoming calls - 33 		Calls picked up % - 66 
				
	Agent 	Calls picked up 	Grand Total 	
	AJ 	22 	02:25:20 	
				
	Voicemails 			
	Caller no. 	Call time (EST) 	Call Duration 	Remarks 
	16179017542 	15-11-2022 10:09 	00:00:11 	AJ was on call 
	17745717273 	15-11-2022 10:18 	00:00:35 	AJ was on call 
	15087697374 	15-11-2022 10:20 	00:00:11 	AJ was on call 
	15088790888 	15-11-2022 10:21 	00:00:08 	AJ was on call 
	17744147980 	15-11-2022 13:17 	00:00:31 	AJ was on call 
	15083084218 	15-11-2022 13:36 	00:00:36 	AJ was on break 
	18606082863 	15-11-2022 14:24 	00:00:05 	AJ was on call 
	19783940986 	15-11-2022 14:37 	00:00:36 	AJ was on break 
	19783940986 	15-11-2022 14:40 	00:00:32 	AJ was on break 
	19787710598 	15-11-2022 15:53 	00:00:08 	AJ was on break 
	15084140427 	15-11-2022 16:08 	00:00:40 	AJ was on break 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Tuesday, November 15, 2022 5:26:16 PM 
Subject: Release call report- 14th Nov 

Hi ma'am, 

Given below is the call report for 14th Nov. 36 calls were answered and 4 were missed and 66 calls went to voicemails. 

	Total Incoming calls - 102 		Calls picked up % - 35% 	
					
	Agent 	Calls picked up 	Total Duration 		
	Pravesh 	34 	03:47:34 		
	Arjun 	1 	00:03:40 		
	Charity 	1 	00:40:35 		
	Grand Total 	36 	04:31:49 		
					
	Missed calls 				
	Caller no. 	Call time (EST) 	Duration 	Remarks 	
	19787601912 	14-11-2022 09:00 	00:01:30 	Aj and Charity were available 	
	19787601912 	14-11-2022 09:08 	00:01:30 	
	15088644627 	14-11-2022 09:34 	00:01:30 	Pravesh was on call, Aj and charity were available. 	
	15083901000 	14-11-2022 12:18 	00:01:00 	Pravesh & AJ were on OB call and Charity was available. 	
					
	Voicemails 				
	Caller no. 	Call time (EST) 	Duration 	Remarks 	
	19787601912 	14-11-2022 09:02 	00:00:08 	Aj and Charity were available 	
	19787601912 	14-11-2022 09:05 	00:01:35 	
	19787601912 	14-11-2022 09:07 	00:01:35 	
	19787583900 	14-11-2022 09:38 	00:00:44 	Pravesh was on call, Aj and charity were available. 	
	16179017542 	14-11-2022 10:27 	00:00:12 	
	14014976380 	14-11-2022 10:29 	00:00:44 	
	17742580646 	14-11-2022 10:30 	00:00:09 	
	15085602838 	14-11-2022 10:43 	00:00:08 	
	15085619508 	14-11-2022 10:45 	00:00:31 	
	17819745818 	14-11-2022 10:48 	00:00:08 	
	16179017542 	14-11-2022 10:53 	00:00:06 	
	17819745818 	14-11-2022 10:54 	00:00:07 	
	15088645477 	14-11-2022 11:04 	00:00:43 	Pravesh was on call, Aj was on break and charity was available. 	
	17819745818 	14-11-2022 11:10 	00:00:04 	Pravesh was on call, Aj was on break and charity was available. 	
	14014976380 	14-11-2022 11:13 	00:00:35 	Pravesh was on call, Aj was on break and charity was available. 	
	15085619508 	14-11-2022 11:13 	00:00:07 	Pravesh and charity were available. AJ was on break. 	
	16172010173 	14-11-2022 11:27 	00:00:32 	Pravesh was on break, Aj and charity were available. 	
	17817895177 	14-11-2022 11:35 	00:00:42 	
	13016511053 	14-11-2022 11:36 	00:00:38 	
	15084765598 	14-11-2022 11:38 	00:00:30 	
	17819745818 	14-11-2022 11:38 	00:00:05 	
	18602050930 	14-11-2022 11:47 	00:00:12 	Pravesh was on call, Aj and charity were available. 	
	18602050930 	14-11-2022 11:49 	00:00:06 	Pravesh was on call, Aj and charity were available. 	
	15088568989 	14-11-2022 11:52 	00:00:30 	Pravesh was on call, Aj was on OB call and charity was available. 	
	17745351168 	14-11-2022 11:54 	00:00:07 	
	18602050930 	14-11-2022 11:54 	00:00:06 	
	17742498953 	14-11-2022 11:58 	00:00:31 	
	19787086185 	14-11-2022 11:59 	00:00:41 	
	17742498953 	14-11-2022 12:01 	00:00:27 	
	17819745818 	14-11-2022 12:05 	00:00:45 	
	15084812363 	14-11-2022 12:11 	00:00:22 	
	15084355138 	14-11-2022 12:11 	00:00:31 	
	15083901000 	14-11-2022 12:14 	00:00:12 	
	17742802653 	14-11-2022 12:18 	00:00:32 	Pravesh was calling a customer, Aj was on OB call and Charity was available. 	
	15087692766 	14-11-2022 12:28 	00:00:08 	Pravesh was calling a customer, Aj was on OB call and Charity was available. 	
	15085619508 	14-11-2022 12:36 	00:00:10 	Pravesh was calling a customer, Aj was on OB call and Charity was available. 	
	18474819206 	14-11-2022 13:17 	00:00:12 	Pravesh was on call, AJ was on break and charity was available. 	
	18474819206 	14-11-2022 13:19 	00:00:35 	Pravesh was on call, AJ was working VM's and Charity was available. 	
	17742424665 	14-11-2022 13:32 	00:00:30 	Pravesh was on call, AJ was working VM's and Charity was available. 	
	15088790888 	14-11-2022 13:43 	00:00:14 	AJ was working VM's, Pravesh and Charity were available. 	
	17209367676 	14-11-2022 13:44 	00:00:07 	Pravesh was on call, AJ was working VM's and Charity was available. 	
	17209367676 	14-11-2022 13:48 	00:00:05 	Pravesh was on call, AJ was working VM's and Charity was available. 	
	15084987872 	14-11-2022 13:56 	00:00:43 	Pravesh was on call, AJ was working VM's and Charity was available. 	
	17742498953 	14-11-2022 14:02 	00:00:07 	Pravesh was on break, Aj was working VM's and Charity was available. 	
	15084987872 	14-11-2022 14:14 	00:00:11 	Pravesh was on break, Aj was working VM's and Charity was available. 	
	15088790888 	14-11-2022 15:26 	00:00:12 	Charity and Pravesh were on call, AJ was doing VM's. 	
	17819745818 	14-11-2022 16:21 	00:00:33 	Pravesh was on call, Charity and AJ were available. 	
	16179017542 	14-11-2022 16:21 	00:00:43 	
	19735085365 	14-11-2022 16:24 	00:00:43 	
	15088790888 	14-11-2022 16:28 	00:00:11 	
	17817189589 	14-11-2022 16:31 	00:00:43 	
	15088645477 	14-11-2022 16:52 	00:00:27 	
	16179212076 	14-11-2022 16:53 	00:00:43 	
	19785009241 	14-11-2022 17:37 	00:00:08 	Pravesh was on break, Aj and charity were available. 	
	17742722543 	14-11-2022 18:07 	00:00:44 

BQ_END