Subject: Re: WWS Post-op data requirement
From: Saurabh Dadu <[email-masked]>
To: Ahmed Zoher <[email-masked]>
Cc: "Sameer Sadiq (LM-HB)" <[email-masked]>, Gaurav Yadav <[email-masked]>
Date: Tue, 17 Jan 2023 09:48:24 +0000

Thanks Mr. Ahmed, let me see what data I can find.

@Gaurav Yadav<mailto:[email-masked]> - Please fill this

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Ahmed Zoher <[email-masked]>
Sent: 17 January 2023 3:11 PM
To: Saurabh Dadu <[email-masked]>
Cc: Sameer Sadiq (LM-HB) <[email-masked]>
Subject: FW: WWS Post-op data requirement

Hi Saurabh,

Please fill in the below sheet as this is what we need exactly and to make it easier for you.

Let me know if you have any questions

Thanks,

Ahmed Zoher

Manager – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

From: Mustehsan Siddiqui <[email-masked]>
Sent: Tuesday, January 17, 2023 11:34 AM
To: Mohamed Yassin <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Yahia Taha <[email-masked]>; Renato Salipande <[email-masked]>; Ahmed Zoher <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: WWS Post-op data requirement

Hi All,

To simplify the requirement, sharing a format in the attached excel sheet. Please fill in the numbers for your respective teams & share them back by end of this week.

Correction on the YOY data – Data is required for FY 21-22 & FY 22-23.

Thanks,

MS

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Date: Monday, 16 January 2023 at 2:51 PM
To: Mohamed Yassin <[email-masked]<mailto:[email-masked]>>, Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>, Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: WWS Post-op data requirement

Hi Team,

As part of the White Wednesday 22 post-op, James requires the data below for your respective teams:

Charts including a daily performance by Fashion / Home.

a.       Call volume & YOY [breakdown channels]

b.       Call to order ratio & YOY

c.       Answer rates & YOY

d.       FCR & YOY

e.       CSAT / NPS & YOY

Learnings & recommendations

        Were there any missed opportunities?

        What are the key learnings?

        Key recommendations?

YOY numbers can go back at least 3 years minimum.

**Please share this by 23rd Jan latest & shout out in case of any clarifications.

Thanks,

Mustehsan Siddiqui

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