Subject: DSAT And CSAT for Automation Bot - Agent wise and Scenario wise since 5th Jan
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 9 Jan 2023 00:03:01 -0700 (MST)

Hi sir, 

Given below is the data for DSAT and CSAT for Automation tagging since 5th Jan. I have also attached the file with CSAT data. 

Agents with most Dsat - Mohammed Yahya and Aseel Qiad 
Scenario with most Dsat - Return and Refund and Click and collect 

Total Rated Tickets 	103 					
No. of tickets with DSAT 	46 	45% 				
No. of tickets with CSAT 	46 	45% 				
						
Agent wise DSAT & CSAT 						
Agents 	Extremely dissatisfied 	Extremely satisfied 	Neither satisfied nor dissatisfied 	Total Rated tickets 
	DSAT % 	CSAT% 
Mohammed yahya 	18 	20 	5 	43 	42% 	47% 
Anas Saeed 	10 	14 	1 	25 	40% 	56% 
Aseel Qiad 	13 	9 	2 	24 	54% 	38% 
Zeina Sheban 	3 	1 	2 	6 	50% 	17% 
Marah Bishany 		2 	1 	3 	0% 	67% 
Safa Mursel 	2 			2 	100% 	0% 
Grand Total 	46 	46 	11 	103 		
						
Scenario Wise Dsat and Csat 						
Scenario 	Extremely dissatisfied 	Extremely satisfied 	Neither satisfied nor dissatisfied 	Total Rated Tickets 
	DSAT % 	CSAT% 
Returns and Refund 	18 	11 	6 	35 	51% 	31% 
Click & Collect 	6 	5 	3 	14 	43% 	36% 
Cancellation 	4 	8 	1 	13 	31% 	62% 
Delivery Related Within TAT 	2 	7 		9 	22% 	78% 
Delivery Related Outside TAT 	3 	4 	1 	8 	38% 	50% 
Feedback/Compliment 	2 	3 		5 	40% 	60% 
LMG 	2 	2 		4 	50% 	50% 
Partial Delivery 	1 	2 		3 	33% 	67% 
Damaged Delivery 	3 			3 	100% 	0% 
Other 	1 	1 		2 	50% 	50% 
Nil Pick 	1 	1 		2 	50% 	50% 
Forgot Password 	1 	1 		2 	50% 	50% 
Order Not Found 		1 		1 	0% 	100% 
Wrong Item Delivered 	1 			1 	100% 	0% 
Change Address or Phone Number 	1 			1 	100% 	0% 
Grand Total 	46 	46 	11 	103