Subject: Re: HB KSA data Sep- Dec
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 2 Jan 2023 02:56:45 -0700 (MST)

updated. 

		Homebox KSA 		
					
Emails 					
Month 	Volume 	Avg 1st Response time 	Resolution time 		
Sep 	274 	02:27:00 	50:26:13 		
Oct 	325 	02:31:00 	56:13:21 		
Nov 	545 	04:48:00 	30:27:50 		
Dec 	496 	03:16:00 	42:03:00 		
					
Facebook 					
Month 	Volume 	Avg 1st Response time 	Resolution time 		
Sep 	49 	05:55:15 	48:11:36 		
Oct 	126 	02:13:26 	49:57:37 		
Nov 	385 	06:19:06 	16:21:39 		
Dec 	264 	08:17:00 	24:01:00 		
					
Twitter 					
Month 	Volume 	Avg 1st Response time 	Resolution time 		
Sep 					
Oct 	239 	52:11:00 	103:20:00 		
Nov 	475 	16:33:00 	52:09:00 		
Dec 	498 	10:20:00 	189:19:00 		
					
Instagram (from delight chat) 				
Month 	Volume 	Avg 1st Response time 	Resolution time 		
Sep 	113 	14:28:00 	16:06:00 		
Oct 	1200 	16:29:00 	22:07:00 		
Nov 	6175 	14:20:00 	14:47:00 		
Dec 	7546 	11:41:00 	20:52:00 		
					
WhatsApp 					
Month 	Chats assinged 	Resolved Conversation 	Avg 1st response time 		
Sep 	17526 	17396 	3m18s 		
Oct 	15366 	15130 	2m12s 		
Nov 					
Dec 					

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Sent: Friday, December 30, 2022 1:54:44 PM 
Subject: HB KSA data Sep- Dec 

Hi sir, 

Given below is the data for HB KSA sep to Dec. For Whatsapp I don't have the numbers for Nov and Dec, and I have added Instagram tickets from Delight chat. 

		Homebox KSA 		
					
Emails 					
Month 	Volume 	Avg 1st Response time 	Resolution time 		
Sep 	274 	02:27:00 	50:26:13 		
Oct 	325 	02:31:00 	56:13:21 		
Nov 	545 	04:48:00 	30:27:50 		
Dec 	496 	03:16:00 	42:03:00 		
					
Facebook 					
Month 	Volume 	Avg 1st Response time 	Resolution time 		
Sep 	49 	05:55:15 	48:11:36 		
Oct 	126 	02:13:26 	49:57:37 		
Nov 	385 	06:19:06 	16:21:39 		
Dec 	264 	08:17:00 	24:01:00 		
					
Twitter 					
Month 	Volume 	Avg 1st Response time 	Resolution time 		
Sep 					
Oct 	239 	52:11:00 	103:20:00 		
Nov 	475 	16:33:00 	52:09:00 		
Dec 	498 	10:20:00 	189:19:00 		
					
Instagram (from delight chat) 				
Month 	Volume 	Avg 1st Response time 	Resolution time 		
Sep 	42 	18:04:00 	26:06:00 		
Oct 	842 	44:02:00 	50:53:00 		
Nov 	1301 	19:58:00 	33:02:00 		
Dec 	1679 	25:03:00 	37:53:00 		
					
WhatsApp 					
Month 	Chats assinged 	Resolved Conversation 	Avg 1st response time 		
Sep 	17526 	17396 	3m18s 		
Oct 	15366 	15130 	2m12s 		
Nov 					
Dec