Subject: Webteam and Homebox Ithraa Working hours, deduction and productivity
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Wed, 28 Dec 2022 23:53:30 -0700 (MST)

Hi sir, 

Given below is the productivity and deduction for HomeBox and WebTeam. 

Working hours WebTeam Ithraa 	2693 
Deduction hours based on Productivity 	366.8 
Final working hours 	2326.2 
% of deduction hours 	13.6 

Working hours Homebox Ithraa 	512 
Deduction hours based on Productivity 	311.8 
Final working hours 	200.2 
% of deduction hours 	60.9 

Productivity 

Please note : Copypaste tickets are counted as 1/3 and not as 1 response. 

Nov 	Tickets 	Copypaste tickets done 	Chat 	Follow up, others chat escalation 	Working hours 	Working days 	Productivity 	Expected productivity 	
Deduction Hours 

Ama Alsubiae 	1448 	991 	3 	8 	160 	20 	798 	1600 	80.17 
Khaled Sufian 	479 	442 			128 	16 	184 	640 	91.13 
Nourah Alfhaid 	972 	707 	8 	32 	168 	21 	541 	1680 	113.9 
Sultan Motawa 	345 	229 	92 	10 	56 	7 	294 	560 	26.6 
Total 					512 				311.80 

Row Labels 	Tickets Chat 	Tickets 	Chats 	Working hours 	Working days 	Productivity 	Expected productivity 	Difference 	Deduction hours 
Abdulrahman alqumea 	13 	453 	502 	128 	16 	968 	1280 	-312 	31.2 
afnan eyad 	114 	726 	674 	168 	21 	1514 	1680 	-166 	16.6 
alanoud alotaibi 	17 	1090 	0 	167.5 	21 	1107 	1675 	-568 	56.8 
Amira Alanaz 	91 	570 	937 	160 	20 	1598 	1600 	-2 	
Asma Salem 	120 	217 	1510 	168 	21 	1847 	1680 		
batool alotibi 	182 	1877 	0 	168 	21 	1493 	1680 	-187 	18.7 
Budoor Alhodaibi 	132 	456 	670 	156.5 	20 	1258 	1565 	-307 	30.7 
Hessah Alsufayyan 	82 	177 	604 	136 	17 	863 	1360 	-497 	49.7 
Hilah Alolayan 	139 	34 	1579 	160 	20 	1752 	1600 		
latifa alsunaidi 	7 	943 	0 	160 	20 	950 	1600 	-650 	65.0 
Naif Teni 	0 	0 	0 	168 	21 	0 	0 	0 	
Rana Almotri 	136 	662 	986 	161 	20 	1784 	1610 		
Reenad Alosaimi 	97 	197 	1123 	128 	16 	1417 	1280 		
Samer Alorainii 	98 	1378 	20 	168 	21 	1496 	1680 	-184 	18.4 
Saud Almutlaq 	40 	366 	710 	168 	21 	1116 	1680 	-564 	56.4 
Shoaa Nfeesah 	84 	379 	966 	160 	20 	1429 	1600 	-171 	17.1 
Shroog Alshabib 	136 	1482 	0 	168 	21 	1618 	1680 	-62 	6.2 
Total 				2693 					366.8