Subject: RE: Homebox UAE and KSA
From: Ahmed Zoher <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>, Deeksha Dadu <[email-masked]>, Sameer Sadiq <[email-masked]>
Date: Tue, 20 Dec 2022 12:55:30 +0000

All Fields

Thanks,

Ahmed Zoher
Manager - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Saurabh Dadu <[email-masked]>
Sent: Tuesday, December 20, 2022 4:50 PM
To: Ahmed Zoher <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>; Deeksha Dadu <[email-masked]>; Sameer Sadiq <[email-masked]>
Subject: Re: Homebox UAE and KSA

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Ahmed,

What fields in RAW Data you need?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Sent: 20 December 2022 6:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Gaurav Yadav <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq (LM-HB) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homebox UAE and KSA

Hi Saurabh,

As discussed, we need to add the below to our report:

  1.  Average response time and average 1st response time

  1.  Include raw data.

Thanks,

Ahmed Zoher

Manager - Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 20, 2022 12:24 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Gaurav Yadav <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Homebox UAE and KSA

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hear Murtaza, Ahmed,

Following our call yesterday, as agreed kindly share with list of fields you want to be exported and sent to you in daily report.

Kind regards,

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 19 December 2022 5:31 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Fw: Homebox UAE and KSA

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Gaurav Yadav <[email-masked]<mailto:[email-masked]>>
Sent: 19 December 2022 3:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Homebox UAE and KSA

Hi sir,

Given below is the last week's data

Homebox UAE

Channel

Volume

SLA 1st Resp Time (%age)

SLA Resolution Time (% age)

Whatsapp

673

00:02:20

00:20:25

Emails

117

100%

100%

Facebook

203

54%

100%

Instagram

Homebox KSA

Channel

Volume

SLA 1st Resp Time (%age)

SLA Resolution Time (% age)

Whatsapp

Emails

113

97%

87%

Facebook

51

27%

92%

Instagram

373

07:56:00

09:10:00

Twitter

121

76%

98%

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com