Subject: Homebox UAE and KSA
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 19 Dec 2022 03:00:48 -0700 (MST)

Hi sir, 
Given below is the last week's data 

Homebox UAE 			
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 
Whatsapp 	673 	00:02:20 	00:20:25 
Emails 	117 	100% 	100% 
Facebook 	203 	54% 	100% 
Instagram 			

Homebox KSA 			
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 
Whatsapp 			
Emails 	113 	97% 	87% 
Facebook 	51 	27% 	92% 
Instagram 	373 	07:56:00 	09:10:00 
Twitter 	121 	76% 	98%