Subject: Release call report- 15th Dec
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Fri, 16 Dec 2022 06:07:03 -0700 (MST)

Hi, 
Given below is the call report for 15th Dec. 56 calls were answered, 2 were missed and 26 calls went to voicemails. 

Total Incoming calls -84 	Calls answered % - 67% 
			
Agent 	Calls answered 	Total Duration 	
Erah 	35 	03:21:49 	
Pravesh 	21 	01:54:13 	
Grand Total 	56 	05:16:02 	
			
Missed calls - 2 			
caller number 	Call time (EST) 	Duration 	Remarks 
17745638379 	15-12-2022 09:45 	00:00:03 	Call Duration was short, Erah was available. 
15082028274 	15-12-2022 17:33 	00:00:30 	Pravesh was on break, Erah was available. 
			
Voicemails - 26 			
caller number 	Call time (EST) 	Duration 	Remarks 
16179685388 	15-12-2022 10:07 	00:00:12 	Erah was on call. 
19787290470 	15-12-2022 10:14 	00:00:38 	Erah was calling front desk. 
19788550697 	15-12-2022 10:18 	00:00:11 	Erah was on call. 
15088264526 	15-12-2022 10:19 	00:00:14 
15088264526 	15-12-2022 10:22 	00:00:08 
12033143255 	15-12-2022 10:24 	00:00:28 
12064302676 	15-12-2022 10:36 	00:00:33 
16178355533 	15-12-2022 10:37 	00:00:43 
17745737657 	15-12-2022 10:47 	00:00:25 	Erah was available. 
17742777734 	15-12-2022 11:20 	00:00:09 	Erah was on call. 
19786181468 	15-12-2022 11:22 	00:00:35 
15085747511 	15-12-2022 11:31 	00:00:08 
15085747511 	15-12-2022 11:33 	00:00:05 
15089325757 	15-12-2022 11:38 	00:00:03 
15085177849 	15-12-2022 11:40 	00:00:31 
15085747511 	15-12-2022 11:45 	00:00:08 
19786181468 	15-12-2022 11:48 	00:00:13 
17742777734 	15-12-2022 11:57 	00:00:11 
15084145955 	15-12-2022 12:25 	00:00:36 
16176979424 	15-12-2022 12:34 	00:00:09 
16176979424 	15-12-2022 12:38 	00:00:24 
17745737657 	15-12-2022 13:58 	00:00:07 	Erah and Pravesh both were on call. 
15089325757 	15-12-2022 13:59 	00:00:40 
17744371574 	15-12-2022 14:06 	00:00:10 	Pravesh was on call, Erah was available. 
15084800696 	15-12-2022 14:34 	00:00:28 	Erah was on call, Pravesh was doing VM's. 
19788708075 	15-12-2022 14:52 	00:00:11 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 15, 2022 7:17:58 PM 
Subject: Release call report- 14th Dec 

Hi, 
Given below is the call report for 14th Dec. 47 calls were answered, 32 calls went to voicemails. 

Total Incoming calls- 79 	Calls answered % - 59% 	
				
Agent 	Calls answered 	Total Duration 		
Pravesh 	34 	02:07:05 		
Erah 	13 	01:24:20 		
Grand Total 	47 	03:31:25 		
				
voicemails- 32 				
caller number 	Call time(EST) 	Call duration 	Remarks 	
15089862330 	14-12-2022 10:48 	00:00:37 	Erah was on call. 	
17745351994 	14-12-2022 10:53 	00:00:12 	
15086671156 	14-12-2022 10:54 	00:00:33 	
15082464813 	14-12-2022 10:55 	00:00:42 	
17743642919 	14-12-2022 11:10 	00:00:30 	Erah was checking email, Pravesh was on call. 	
19788958407 	14-12-2022 11:32 	00:00:36 	Erah was checking email,Pravesh was calling a customer. 	
15086671156 	14-12-2022 11:35 	00:00:06 	
18609618470 	14-12-2022 11:42 	00:00:43 	
15082778044 	14-12-2022 11:43 	00:00:27 	
18609618470 	14-12-2022 11:45 	00:00:31 	Erah was checking emails, Pravesh was on break. 	
17818016620 	14-12-2022 11:50 	00:00:43 	Erah was checking email, Pravesh was on call. 	
19732242004 	14-12-2022 11:58 	00:00:34 	Erah was on emails, Pravesh was available. 	
15088081593 	14-12-2022 12:11 	00:00:15 	Erah was checking email, Pravesh was on call. 	
15084799644 	14-12-2022 12:17 	00:00:36 	
15088081593 	14-12-2022 12:18 	00:00:11 	
15088731101 	14-12-2022 12:29 	00:00:46 	Erah was on emails, Pravesh was available. 	
17745351994 	14-12-2022 12:30 	00:00:11 	
15088731101 	14-12-2022 12:33 	00:00:31 	
18044849176 	14-12-2022 12:43 	00:00:06 	Erah was checking email, Pravesh was on call. 	
15089542330 	14-12-2022 12:44 	00:00:43 	
19787714572 	14-12-2022 13:46 	00:00:43 	Erah and Pravesh both were on call. 	
19787714572 	14-12-2022 13:49 	00:00:46 	
19787714572 	14-12-2022 13:52 	00:00:35 	
19782650653 	14-12-2022 14:11 	00:00:12 	Erah was on call, Pravesh was facing issue with bria. 	
15088081593 	14-12-2022 14:48 	00:00:09 	Erah was on break, Pravesh was on call. 	
15087761645 	14-12-2022 15:16 	00:00:24 	Pravesh was on call, Erah was available. 	
18605055770 	14-12-2022 15:44 	00:00:12 	Pravesh was on break, Erah was available. 	
15086625250 	14-12-2022 15:48 	00:00:07 	
15084003510 	14-12-2022 15:51 	00:00:09 	
17745351994 	14-12-2022 16:10 	00:00:04 	
16312583193 	14-12-2022 18:19 	00:00:08 	Pravesh was calling a customer. 	
15086127467 	14-12-2022 19:45 	00:00:12 	Pravesh was available. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, December 14, 2022 6:44:10 PM 
Subject: Release call report- 13th Dec 

Hi, 

Given below is the call report for 13th Dec. 14 calls were answered, 14 calls went to voicemails. 

Total Incoming calls - 28 		Calls picked up % - 50% 	
			
Agent 	Calls answered 	Total Duration 	
Hannah 	14 	00:40:19 	
Grand Total 	14 	00:40:19 	
			
Voicemails - 14 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15082591996 	13-12-2022 11:06 	00:00:10 	Hannah was on break 
19783025768 	13-12-2022 11:16 	00:00:45 	Hannah was on break 
13104873858 	13-12-2022 11:29 	00:00:07 	Hannah was on break 
16176977030 	13-12-2022 12:51 	00:00:44 	Hannah was working on voicemail 
15088876532 	13-12-2022 15:32 	00:00:37 	Hannah was doing confirmation calls. 
19732242004 	13-12-2022 15:58 	00:00:10 	Hannah was doing confirmation calls. 
19788958407 	13-12-2022 16:19 	00:00:39 	Hannah was doing confirmation calls. 
13108554176 	13-12-2022 16:29 	00:00:12 	Hannah was doing confirmation calls. 
13108554176 	13-12-2022 16:32 	00:00:15 	Hannah was doing confirmation calls. 
13108554176 	13-12-2022 16:37 	00:00:13 	Hannah was doing confirmation calls. 
16177914650 	13-12-2022 16:50 	00:00:34 	Hannah was doing VM's 
13108554176 	13-12-2022 16:53 	00:00:12 	Hannah was doing VM's 
15083614910 	13-12-2022 17:00 	00:00:09 	Hannah was doing VM's 
15084945454 	13-12-2022 17:57 	00:00:37 	Hannah was calling a client. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, November 30, 2022 6:28:48 PM 
Subject: Release call report- 29th Nov 

Hi, 

Given below is the call report for 29th Nov. 8 calls were answered, 10 calls went to voicemails. 

Total Incoming calls -18 	Calls answered % - 44% 
			
Agent 	Calls answered 	Total Duration 	
Hannah 	8 	00:30:51 	
Grand Total 	8 	00:30:51 	
			
Voicemails - 10 			
Caller no. 	call time (EST) 	Duration 	Remarks 
17742704209 	29-11-2022 10:17 	00:00:43 	Hannah was on call. 
15088089632 	29-11-2022 11:14 	00:00:13 	Hannah was on break. 
15089834817 	29-11-2022 13:38 	00:00:43 	Hannah was on break. 
16174610609 	29-11-2022 16:26 	00:00:43 	Hannah was doing confirmation calls 
17813895177 	29-11-2022 16:33 	00:00:43 	Hannah was doing confirmation calls 
16174610609 	29-11-2022 16:36 	00:00:42 	Hannah was doing confirmation calls 
19092754691 	29-11-2022 17:13 	00:00:43 	Hannah was doing confirmation calls 
15087350019 	29-11-2022 17:20 	00:00:30 	Hannah was doing confirmation calls 
15089834817 	29-11-2022 17:29 	00:00:43 	Hannah was doing confirmation calls 
17742102084 	29-11-2022 17:40 	00:00:42 	Hannah was doing confirmation calls 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, November 29, 2022 4:05:22 PM 
Subject: Release call report- 28th Nov 

Hi, 

Given below is the call report for 28th Nov. 43 calls were answered, 2 were missed and 18 calls went to voicemails. 

Total Incoming calls - 63 	Incoming calls picked up % - 68% 
			
Agent 	Calls answered 	Total Duration 	
Pravesh 	22 	02:29:19 	
Erah 	13 	01:03:10 	
Hannah 	8 	00:34:12 	
Total 	43 	04:06:41 	
			
Missed calls - 2 

caller number 	Call time (EST) 	Duration 	Remarks 
17745351168 	28-11-2022 14:35 	00:00:39 	Pravesh was available, Hannah and Erah were on break. 
12672059906 	28-11-2022 16:04 	00:00:06 	Pravesh was on call, Erah was available. 
			
Voicemails - 18 

caller number 	Call time (EST) 	Duration 	Remarks 
17743123211 	28-11-2022 11:35 	00:00:41 	Hannah and Pravesh were on call, Erah was calling a client. 
15084501622 	28-11-2022 14:32 	00:00:11 	Pravesh was on call, Hannah and Erah were on break. 
14014976380 	28-11-2022 15:22 	00:00:46 	Erah and Pravesh were on call. No status of Hannah on group 
15163954316 	28-11-2022 16:31 	00:00:47 	Erah and Pravesh were on call. 
19788378949 	28-11-2022 16:48 	00:00:09 	Erah was on call, Pravesh was doing confirmations. 
19788687385 	28-11-2022 16:53 	00:00:31 	Erah was on call, Pravesh was doing confirmations. 
16173061291 	28-11-2022 16:56 	00:00:28 	Erah was mailing FD, Pravesh was doing confirmation. 
16174589529 	28-11-2022 17:10 	00:00:29 	Erah was on break, Praavesh was doing confirmations. 
19788378949 	28-11-2022 17:17 	00:00:37 	Erah was on break, Praavesh was doing confirmations. 
15082778291 	28-11-2022 17:39 	00:00:30 	Erah was on call, Pravesh was on break. 
16174589529 	28-11-2022 18:01 	00:00:12 	Pravesh was doing confirmation, Erah's shift got over. 
16176106011 	28-11-2022 18:03 	00:00:36 	Pravesh was doing confirmation, Erah's shift got over. 
17742788204 	28-11-2022 18:30 	00:00:08 	Pravesh was doing confirmation, Erah's shift got over. 
15086676311 	28-11-2022 19:01 	00:00:25 	Pravesh was on call 
15086676311 	28-11-2022 19:04 	00:00:13 	Pravesh was calling FD. 
15086676311 	28-11-2022 19:07 	00:00:12 	Pravesh was calling FD. 
17164001029 	28-11-2022 19:09 	00:00:11 	Pravesh was on call 
15085094438 	28-11-2022 19:15 	00:00:09 	Pravesh was on call 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Saturday, November 26, 2022 12:24:36 PM 
Subject: Release call report- 25th Nov 

Hi, 

Given below is the call report for 25th Nov. 45 calls were answered, 2 were missed and 3 calls went to voicemails. 

Total Incoming calls - 50 	Picked up calls % - 90% 
			
Agents 	Calls answered 	Total Duration 	
AJ 	20 	01:14:41 	
Pravesh 	17 	01:38:58 	
Erah 	8 	00:43:08 	
Grand Total 	45 	03:36:47 	
			
Missed - 2 			
caller number 	Call time (EST) 	Duration 	Remarks 
15089862330 	25-11-2022 12:40 	00:00:12 	Pravesh was on call, Erah was on break and AJ was available. 
15086857872 	25-11-2022 15:13 	00:00:55 	AJ was on call, Pravesh was on break and Erah was available 
			
Voicemails - 3 
			
caller number 	Call time (EST) 	Duration 	Remarks 
19787600625 	25-11-2022 14:43 	00:00:37 	Pravesh and AJ were on call, Erah was doing confirmation. 
19787600625 	25-11-2022 14:47 	00:00:27 	Pravesh and AJ were on call, Erah was doing confirmation. 
19783378118 	25-11-2022 18:27 	00:00:31 	Pravesh was on call, other's shift got over. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, November 24, 2022 4:53:34 PM 
Subject: Release call report- 23rd Nov 

Hi, 

Given below is the call report for 23rd Nov. 59 calls were answered, 2 were missed and 15 calls went to voicemails. 

Total Incoming calls - 76 	Picked up calls % - 78% 
			
Agents 	Calls answered 	Total Duration 	
Pravesh 	26 	02:03:55 	
AJ 	26 	02:29:11 	
Erah 	7 	00:39:17 	
Grand Total 	59 	05:12:23 	
			
Missed calls-2 		
caller number 	Call time (EST) 	Duration 	Remarks 
19786020040 	23-11-2022 09:58 	00:01:17 	AJ was available, but didn't rang on his extention. 
15083977434 	23-11-2022 15:19 	00:00:20 	Aj was on call, Erah was checking email and Pravesh was calling a customer. 
			
Voicemails - 15 		
caller number 	Call time (EST) 	Duration 	Remarks 
16172406992 	23-11-2022 09:35 	00:00:47 	AJ was on call, Erah was doing email and confirmations. 
19786041822 	23-11-2022 09:39 	00:00:12 	AJ was on call, Erah was doing email and confirmations. 
19786041822 	23-11-2022 09:50 	00:00:08 	AJ was on call, Erah was doing email and confirmations. 
13106999532 	23-11-2022 10:00 	00:00:32 	AJ was on call, Erah was doing email and confirmations. 
17742874462 	23-11-2022 10:09 	00:00:10 	AJ was on call, Erah was doing email and confirmations. 
17742874462 	23-11-2022 10:12 	00:00:34 	AJ was on call, Erah was doing email and confirmations. 
16179997917 	23-11-2022 10:13 	00:00:06 	AJ was on call, Erah was doing email and confirmations. 
15082411083 	23-11-2022 10:14 	00:00:08 	AJ was on call, Erah was doing email and confirmations. 
19787583900 	23-11-2022 10:19 	00:00:06 	AJ was on break. 
19786041822 	23-11-2022 10:23 	00:00:35 	AJ was on break. 
15083979736 	23-11-2022 11:24 	00:00:10 	Pravesh and AJ both were on call. 
17742889013 	23-11-2022 12:11 	00:00:06 	Pravesh and AJ both were on call. 
19786022027 	23-11-2022 12:19 	00:00:25 	Pravesh was on call and AJ was on break. 
15085231277 	23-11-2022 15:09 	00:00:36 	Erah was on call, Aj was on break and Pravesh was calling a customer. 
15084109770 	23-11-2022 16:53 	00:00:35 	Erah was doing VM, Pravesh and AJ were on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, November 23, 2022 4:55:23 PM 
Subject: Release call report- 22nd Nov 

Hi, 

Given below is the call report for 22nd Nov. 15 calls were answered and 5 calls went to voicemails. 

Incoming call - 20 		Picked up calls % - 75% 	
			
Agent 	Calls answered 	Total Duration 	
Hannah 	15 	00:58:17 	

Voicemails - 5 			
caller number 	call time 
	Duration 
	Remarks 
16037592155 	22-11-2022 22:37 	00:00:43 	Hannah was on break. 
16312583193 	22-11-2022 22:48 	00:00:07 	Hannah was on break. 
15088186235 	22-11-2022 23:06 	00:00:47 	Hannah was checking emails. 
15088186235 	22-11-2022 23:09 	00:00:26 	Hannah was checking emails. 
15086622075 	23-11-2022 01:54 	00:00:44 	Hannah was on break. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, November 22, 2022 4:40:45 PM 
Subject: Release call report- 21st Nov 

Hi, 

Given below is the call report for 21st Nov. 51 calls were answered, 4 were missed and 6 calls went to voicemails. 

Total Incoming calls - 61 		Incoming calls answered % - 84% 
				
Agents 	calls answered 	Total Duration 		
Pravesh 	21 	01:31:53 		
Hannah 	23 	01:06:52 		
Erah 	7 	00:41:22 		
Grand Total 	51 	03:20:07 		
				
Missed calls - 4 				
caller number 	Call time (EST) 	Duration 	Remarks 	
15086571434 	21-11-2022 14:42 	00:00:05 	Call duration was short, Hannah was on call, Pravesh was available. 	
17742530253 	21-11-2022 15:30 	00:00:40 	Pravesh was on break, Hannah was available. 	
16312583193 	21-11-2022 18:05 	00:00:30 	Pravesh was available, Hannah's shift got over. 	
15087335149 	21-11-2022 18:12 	00:00:05 	Call Duration was short,Pravesh was available. 	
				
Voicemails - 6 				
caller number 	Call time (EST) 	Duration 	Remarks 	
15089667467 	21-11-2022 15:10 	00:00:10 	Pravesh was on call, Hannah was available. 	
16312583193 	21-11-2022 18:08 	00:00:05 	Pravesh was on call, Hannah's shift got over 	
15088162429 	21-11-2022 18:31 	00:00:43 	Pravesh was on break. 	
15084988081 	21-11-2022 18:33 	00:00:14 	Pravesh was on break. 	
17742722543 	21-11-2022 19:50 	00:00:43 	Pravesh was available. 	
16174075502 	21-11-2022 19:54 	00:00:10 	Pravesh was available. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Monday, November 21, 2022 4:31:19 PM 
Subject: Release call report- 20th Nov 

Hi, 

Given below is the call report for 20th Nov. 30 calls were answered and 5 calls went to voicemails. 

Total Incoming calls - 35 		Picked up calls % - 86% 
			
Agent 	Calls answered 	Total Duration 	
Pravesh 	30 	02:19:36 	
			
Voicemails - 5 			
caller number 	Call time (EST) 	Duration 	Remarks 
17578708211 	20-11-2022 10:48 	00:00:45 	Pravesh was on call. 
15082078929 	20-11-2022 11:03 	00:00:37 	Pravesh was on call. 
17742794016 	20-11-2022 13:02 	00:00:35 	Pravesh was on call. 
15124228141 	20-11-2022 13:03 	00:00:34 	Pravesh was on call. 
15087373955 	20-11-2022 17:17 	00:00:25 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, November 18, 2022 6:32:17 PM 
Subject: Re: Release call report- 17th Nov 

will do. 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Friday, November 18, 2022 6:31:15 PM 
Subject: Re: Release call report- 17th Nov 

please start CCing Pritish on all these emails for release and bobsteel 

From: Gaurav Yadav <[email-masked]> 
Sent: Friday, November 18, 2022 5:55 PM 
To: Deeksha Dadu <[email-masked]> 
Subject: Release call report- 17th Nov 
Hi ma'am, 

Given below is the call report for 17th Nov. 54 calls were answered, 1 was missed and 28 calls went to voicemails. 

	Total incoming calls - 83 		Incoming calls picked up % - 65% 
				
	Agents 	Calls Answered 	Total Duration 	
	AJ 	23 	01:58:33 	
	Erah 	23 	02:25:24 	
	Pravesh 	8 	00:33:29 	
	Grand Total 	54 	04:57:26 	
				
	Missed calls -1 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	15085175126 	17-11-2022 10:28 	00:00:09 	Erah was available, AJ was on break. 
				
	Voicemails - 28 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	12032068882 	17-11-2022 09:47 	00:00:39 	AJ was on call, Erah was doing emails. 
	16174706148 	17-11-2022 10:45 	00:00:10 	Erah was on call, AJ was doing confirmation calls. 
	16174706148 	17-11-2022 10:48 	00:00:09 	Erah was on call, AJ was doing confirmation calls. 
	19732242004 	17-11-2022 10:49 	00:00:34 	Erah was on call, AJ was doing confirmation calls. 
	15082464313 	17-11-2022 10:52 	00:00:30 	Erah was on call, AJ was doing confirmation calls. 
	15085791461 	17-11-2022 11:09 	00:00:44 	Erah was on call, AJ was doing confirmation calls. 
	15082592471 	17-11-2022 11:12 	00:00:35 	Erah was on call, AJ was doing confirmation calls. 
	13392251993 	17-11-2022 11:14 	00:00:07 	Erah was on call, AJ was doing confirmation calls. 
	15083477381 	17-11-2022 11:32 	00:00:13 	Erah was on call, AJ was doing confirmation calls. 
	15083477381 	17-11-2022 11:35 	00:00:07 	Erah was on call, AJ was doing confirmation calls. 
	18572227665 	17-11-2022 12:04 	00:00:11 	Erah was on break, AJ was available. 
	16037592155 	17-11-2022 13:36 	00:00:46 	Erah and AJ were on call. 
	16037592155 	17-11-2022 13:42 	00:00:33 	AJ was on call, Erah was available. 
	18572227665 	17-11-2022 14:21 	00:00:06 	AJ was on call and Erah was on break. 
	18082920862 	17-11-2022 14:23 	00:00:36 	AJ was on call and Erah was on break. 
	18572227665 	17-11-2022 14:26 	00:00:42 	AJ was on call and Erah was on break. 
	16176505715 	17-11-2022 14:31 	00:00:10 	AJ was on call and Erah was on break. 
	19787710598 	17-11-2022 14:38 	00:00:12 	Erah was on call, AJ was doing OB calls. 
	15085235851 	17-11-2022 14:50 	00:00:09 	Erah was on call, AJ was doing OB calls. 
	15309026372 	17-11-2022 14:51 	00:00:43 	Erah was on call, AJ was doing OB calls. 
	15083976189 	17-11-2022 15:06 	00:00:09 	Erah was on call, AJ was doing OB calls. 
	15085969233 	17-11-2022 15:13 	00:00:37 	Erah was on call, AJ was doing OB calls. 
	16037592155 	17-11-2022 15:38 	00:00:10 	Erah was available, AJ was on break. 
	15085791461 	17-11-2022 15:56 	00:00:10 	Erah was on call, AJ was on break. 
	17818012254 	17-11-2022 16:08 	00:00:10 	Erah was on call, AJ was working on VM's 
	17818012254 	17-11-2022 16:10 	00:00:07 	Erah was on call, AJ was working on VM's 
	15089862330 	17-11-2022 17:08 	00:00:16 	Erah was on break, AJ was doing VM's. 
	19785012080 	17-11-2022 18:26 	00:01:17 	Pravesh was available 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Thursday, November 17, 2022 6:00:50 PM 
Subject: Release call report- 16th Nov 

Hi ma'am, 

Given below is the call report for 16th Nov. 68 calls were answered, 1 was missed and 8 calls went to voicemails. 

	Total Incoming calls - 77 		Incoming calls answered % - 88% 
				
	Agents 	Calls answered 	Total Duration 	
	Pravesh 	34 	02:23:19 	
	Hannah 	23 	01:08:42 	
	Erah 	11 	01:42:10 	
	Grand Total 	68 	05:14:11 	

	Missed call -1 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	19784012187 	16-11-2022 19:54 	00:01:04 	Pravesh was available. 
				
	Voicemails - 8 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	19785012080 	16-11-2022 10:26 	00:00:40 	Hannah was on call, Erah reported problem with Bria. 
	15082692675 	16-11-2022 10:39 	00:00:09 	Hannah and Erah were on call. 
	15082025182 	16-11-2022 10:46 	00:00:23 	Hannah and Erah wera available. 
	14138013790 	16-11-2022 12:40 	00:00:11 	Pravesh and Hannah were on call, Erah was on break. 
	17745739136 	16-11-2022 12:53 	00:00:35 	Pravesh and Hannah were on call, Erah was on break. 
	18137662662 	16-11-2022 13:16 	00:00:39 	Pravesh and Erah were available, Hannah was on break. 
	14042935499 	16-11-2022 13:55 	00:00:13 	All were on call. 
	17745730673 	16-11-2022 17:06 	00:00:11 	Pravesh was on call, Hannah was doing confirmation calls and Erah was on break. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, November 16, 2022 3:35:05 PM 
Subject: Release call report- 15th Nov 

Hi ma'am, 

Given below is the call report for 15th Nov. 22 calls were answered and 11 calls went to voicemails. 

	Incoming calls - 33 		Calls picked up % - 66 
				
	Agent 	Calls picked up 	Grand Total 	
	AJ 	22 	02:25:20 	
				
	Voicemails 			
	Caller no. 	Call time (EST) 	Call Duration 	Remarks 
	16179017542 	15-11-2022 10:09 	00:00:11 	AJ was on call 
	17745717273 	15-11-2022 10:18 	00:00:35 	AJ was on call 
	15087697374 	15-11-2022 10:20 	00:00:11 	AJ was on call 
	15088790888 	15-11-2022 10:21 	00:00:08 	AJ was on call 
	17744147980 	15-11-2022 13:17 	00:00:31 	AJ was on call 
	15083084218 	15-11-2022 13:36 	00:00:36 	AJ was on break 
	18606082863 	15-11-2022 14:24 	00:00:05 	AJ was on call 
	19783940986 	15-11-2022 14:37 	00:00:36 	AJ was on break 
	19783940986 	15-11-2022 14:40 	00:00:32 	AJ was on break 
	19787710598 	15-11-2022 15:53 	00:00:08 	AJ was on break 
	15084140427 	15-11-2022 16:08 	00:00:40 	AJ was on break 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Tuesday, November 15, 2022 5:26:16 PM 
Subject: Release call report- 14th Nov 

Hi ma'am, 

Given below is the call report for 14th Nov. 36 calls were answered and 4 were missed and 66 calls went to voicemails. 

	Total Incoming calls - 102 		Calls picked up % - 35% 	
					
	Agent 	Calls picked up 	Total Duration 		
	Pravesh 	34 	03:47:34 		
	Arjun 	1 	00:03:40 		
	Charity 	1 	00:40:35 		
	Grand Total 	36 	04:31:49 		
					
	Missed calls 				
	Caller no. 	Call time (EST) 	Duration 	Remarks 	
	19787601912 	14-11-2022 09:00 	00:01:30 	Aj and Charity were available 	
	19787601912 	14-11-2022 09:08 	00:01:30 	
	15088644627 	14-11-2022 09:34 	00:01:30 	Pravesh was on call, Aj and charity were available. 	
	15083901000 	14-11-2022 12:18 	00:01:00 	Pravesh & AJ were on OB call and Charity was available. 	
					
	Voicemails 				
	Caller no. 	Call time (EST) 	Duration 	Remarks 	
	19787601912 	14-11-2022 09:02 	00:00:08 	Aj and Charity were available 	
	19787601912 	14-11-2022 09:05 	00:01:35 	
	19787601912 	14-11-2022 09:07 	00:01:35 	
	19787583900 	14-11-2022 09:38 	00:00:44 	Pravesh was on call, Aj and charity were available. 	
	16179017542 	14-11-2022 10:27 	00:00:12 	
	14014976380 	14-11-2022 10:29 	00:00:44 	
	17742580646 	14-11-2022 10:30 	00:00:09 	
	15085602838 	14-11-2022 10:43 	00:00:08 	
	15085619508 	14-11-2022 10:45 	00:00:31 	
	17819745818 	14-11-2022 10:48 	00:00:08 	
	16179017542 	14-11-2022 10:53 	00:00:06 	
	17819745818 	14-11-2022 10:54 	00:00:07 	
	15088645477 	14-11-2022 11:04 	00:00:43 	Pravesh was on call, Aj was on break and charity was available. 	
	17819745818 	14-11-2022 11:10 	00:00:04 	Pravesh was on call, Aj was on break and charity was available. 	
	14014976380 	14-11-2022 11:13 	00:00:35 	Pravesh was on call, Aj was on break and charity was available. 	
	15085619508 	14-11-2022 11:13 	00:00:07 	Pravesh and charity were available. AJ was on break. 	
	16172010173 	14-11-2022 11:27 	00:00:32 	Pravesh was on break, Aj and charity were available. 	
	17817895177 	14-11-2022 11:35 	00:00:42 	
	13016511053 	14-11-2022 11:36 	00:00:38 	
	15084765598 	14-11-2022 11:38 	00:00:30 	
	17819745818 	14-11-2022 11:38 	00:00:05 	
	18602050930 	14-11-2022 11:47 	00:00:12 	Pravesh was on call, Aj and charity were available. 	
	18602050930 	14-11-2022 11:49 	00:00:06 	Pravesh was on call, Aj and charity were available. 	
	15088568989 	14-11-2022 11:52 	00:00:30 	Pravesh was on call, Aj was on OB call and charity was available. 	
	17745351168 	14-11-2022 11:54 	00:00:07 	
	18602050930 	14-11-2022 11:54 	00:00:06 	
	17742498953 	14-11-2022 11:58 	00:00:31 	
	19787086185 	14-11-2022 11:59 	00:00:41 	
	17742498953 	14-11-2022 12:01 	00:00:27 	
	17819745818 	14-11-2022 12:05 	00:00:45 	
	15084812363 	14-11-2022 12:11 	00:00:22 	
	15084355138 	14-11-2022 12:11 	00:00:31 	
	15083901000 	14-11-2022 12:14 	00:00:12 	
	17742802653 	14-11-2022 12:18 	00:00:32 	Pravesh was calling a customer, Aj was on OB call and Charity was available. 	
	15087692766 	14-11-2022 12:28 	00:00:08 	Pravesh was calling a customer, Aj was on OB call and Charity was available. 	
	15085619508 	14-11-2022 12:36 	00:00:10 	Pravesh was calling a customer, Aj was on OB call and Charity was available. 	
	18474819206 	14-11-2022 13:17 	00:00:12 	Pravesh was on call, AJ was on break and charity was available. 	
	18474819206 	14-11-2022 13:19 	00:00:35 	Pravesh was on call, AJ was working VM's and Charity was available. 	
	17742424665 	14-11-2022 13:32 	00:00:30 	Pravesh was on call, AJ was working VM's and Charity was available. 	
	15088790888 	14-11-2022 13:43 	00:00:14 	AJ was working VM's, Pravesh and Charity were available. 	
	17209367676 	14-11-2022 13:44 	00:00:07 	Pravesh was on call, AJ was working VM's and Charity was available. 	
	17209367676 	14-11-2022 13:48 	00:00:05 	Pravesh was on call, AJ was working VM's and Charity was available. 	
	15084987872 	14-11-2022 13:56 	00:00:43 	Pravesh was on call, AJ was working VM's and Charity was available. 	
	17742498953 	14-11-2022 14:02 	00:00:07 	Pravesh was on break, Aj was working VM's and Charity was available. 	
	15084987872 	14-11-2022 14:14 	00:00:11 	Pravesh was on break, Aj was working VM's and Charity was available. 	
	15088790888 	14-11-2022 15:26 	00:00:12 	Charity and Pravesh were on call, AJ was doing VM's. 	
	17819745818 	14-11-2022 16:21 	00:00:33 	Pravesh was on call, Charity and AJ were available. 	
	16179017542 	14-11-2022 16:21 	00:00:43 	
	19735085365 	14-11-2022 16:24 	00:00:43 	
	15088790888 	14-11-2022 16:28 	00:00:11 	
	17817189589 	14-11-2022 16:31 	00:00:43 	
	15088645477 	14-11-2022 16:52 	00:00:27 	
	16179212076 	14-11-2022 16:53 	00:00:43 	
	19785009241 	14-11-2022 17:37 	00:00:08 	Pravesh was on break, Aj and charity were available. 	
	17742722543 	14-11-2022 18:07 	00:00:44 	Pravesh was doing confirmation calls. AJ & Charity's shift got over. 	
	17742722543 	14-11-2022 18:15 	00:00:43 	
	15082773800 	14-11-2022 18:17 	00:00:36 	
	19787710598 	14-11-2022 18:26 	00:00:10 	
	15084987872 	14-11-2022 18:26 	00:00:11 	
	16032041010 	14-11-2022 18:30 	00:00:03 	
	19787710598 	14-11-2022 18:30 	00:00:09 	
	17742424665 	14-11-2022 18:32 	00:00:10 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Friday, November 11, 2022 4:01:57 PM 
Subject: Release call report- 10th Nov 

Hi ma'am, 

Given below is the call report for 10th Nov. 42 calls were answered and 47 calls went to voicemails. 

	Total incoming calls - 89 	Picked up calls % - 47% 
				
	Agent 	Calls picked up 	Total Duration 	
	Erah 	21 	02:52:52 	
	Pravesh 	21 	01:35:41 	
	Grand Total 	42 	04:28:33 	
				
	Voicemails 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	15088470588 	10-11-2022 09:05 	00:00:32 	Erah was working on Voicemails 
	16177972821 	10-11-2022 09:23 	00:00:38 	Erah was working on Voicemails 
	15087351341 	10-11-2022 09:35 	00:00:55 	Erah was working on Voicemails 
	16179995693 	10-11-2022 10:44 	00:00:10 	Erah was on call, Pravesh's shift didn't started. 
	19788752375 	10-11-2022 10:53 	00:00:10 	Erah was on call, Pravesh's shift didn't started. 
	19788707530 	10-11-2022 10:54 	00:00:46 	Erah was on call, Pravesh's shift didn't started. 
	18622224303 	10-11-2022 10:54 	00:00:11 	Erah was on call, Pravesh's shift didn't started. 
	18609303588 	10-11-2022 10:54 	00:00:28 	Erah was on call, Pravesh's shift didn't started. 
	18622224303 	10-11-2022 11:00 	00:00:07 	Erah was on call, Pravesh's shift didn't started. 
	15084391826 	10-11-2022 11:00 	00:00:12 	Erah was on call, Pravesh's shift didn't started. 
	18609303588 	10-11-2022 11:04 	00:00:20 	Erah was on call, Pravesh's shift didn't started. 
	17742679475 	10-11-2022 11:09 	00:00:08 	Erah was on call, Pravesh's shift didn't started. 
	15083308135 	10-11-2022 11:17 	00:00:45 	Erah was on call, Pravesh's shift didn't started. 
	19788707530 	10-11-2022 11:18 	00:00:34 	Erah was on call, Pravesh's shift didn't started. 
	16174479388 	10-11-2022 11:26 	00:00:10 	Erah was on call, Pravesh's shift didn't started. 
	16174479388 	10-11-2022 11:30 	00:00:39 	Erah was on call, Pravesh's shift didn't started. 
	16174479388 	10-11-2022 11:39 	00:00:12 	Erah was on call, Pravesh's shift didn't started. 
	18622224303 	10-11-2022 11:52 	00:00:08 	Erah was having issue with bria 
	19788466990 	10-11-2022 11:58 	00:00:10 	Erah was having issue with bria 
	16174479388 	10-11-2022 11:59 	00:00:12 	Erah was having issue with bria 
	18023534458 	10-11-2022 12:43 	00:00:13 	Erah was working on Voicemails, Pravesh shift didn't started. 
	16177972821 	10-11-2022 12:44 	00:00:07 	Erah was working on Voicemails, Pravesh shift didn't started. 
	14138845802 	10-11-2022 12:50 	00:00:11 	Erah was working on Voicemails, Pravesh shift didn't started. 
	18622224303 	10-11-2022 13:03 	00:00:06 	Erah was on call, no status of pravesh on group. 
	15088568989 	10-11-2022 13:04 	00:00:48 	Erah was on call, no status of pravesh on group. 
	17742610558 	10-11-2022 13:47 	00:00:07 	Erah was on call, Pravesh was doing OB calls. 
	17742754640 	10-11-2022 13:49 	00:00:40 	Erah was on call, Pravesh was doing OB calls. 
	19783197149 	10-11-2022 13:51 	00:00:03 	Erah was on call, Pravesh was doing OB calls. 
	15635283285 	10-11-2022 13:54 	00:00:56 	Erah was on call, Pravesh was doing OB calls. 
	15087336068 	10-11-2022 13:56 	00:00:46 	Erah was on call, Pravesh was doing OB calls. 
	15082081402 	10-11-2022 15:15 	00:00:14 	Pravesh was on call, Erah was on break 
	15085235246 	10-11-2022 15:16 	00:00:07 	Pravesh was on call, Erah was on break 
	16175154991 	10-11-2022 15:41 	00:00:11 	Pravesh was on break, Erah was doing confirmation calls. 
	14197873812 	10-11-2022 15:42 	00:00:46 	Pravesh was on break, Erah was doing confirmation calls. 
	18605939329 	10-11-2022 16:20 	00:00:45 	Erah and Pravesh both were on call. 
	17742610558 	10-11-2022 16:38 	00:00:07 	Erah was on call, Pravesh was on break. 
	17813252632 	10-11-2022 16:40 	00:00:13 	Erah was on call, Pravesh was on break. 
	17813252632 	10-11-2022 16:43 	00:00:09 	Erah was on call, Pravesh was on break. 
	18609303588 	10-11-2022 16:59 	00:00:33 	Erah was available, Pravesh was on break. 
	15083103932 	10-11-2022 17:27 	00:00:09 	Pravesh was available, Erah was doing voicemails. 
	13477440906 	10-11-2022 17:28 	00:00:07 	Pravesh was available, Erah was doing voicemails. 
	15083103932 	10-11-2022 17:31 	00:00:14 	Pravesh was available, Erah was doing voicemails. 
	15083418584 	10-11-2022 17:49 	00:00:50 	Erah and Pravesh both were on call. 
	15635283285 	10-11-2022 17:55 	00:00:38 	Erah and Pravesh both were on call. 
	19786181694 	10-11-2022 18:51 	00:00:11 	Pravesh was available, Erah's shift got over. 
	15088733484 	10-11-2022 21:36 	00:00:34 	Pravesh was doing OB calls. 
	15088733484 	10-11-2022 21:51 	00:00:33 	Pravesh was doing OB calls. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Thursday, November 10, 2022 5:37:20 PM 
Subject: Release call report- 9th Nov 

Hi ma'am, 

Given below is the call report for 9th Nov. 49 calls were picked up and 21 calls went to voicemails. 

	Total incoming calls - 70 		Calls answered % - 70% 
				
	Agents 	Calls answered 	Total Duration 	
	Pravesh 	29 	02:32:28 	
	Erah 	11 	01:50:07 	
	Hannah 	9 	00:37:38 	
	Total 	49 	05:00:13 	
				
	Voicemails 			
	Caller no. 	Time (EST) 	Duration 	Remarks 
	15085967541 	09-11-2022 09:17 	00:00:43 	Erah was on call,Pravesh was working on Voicemails. 
	17815048855 	09-11-2022 09:45 	00:00:08 	Erah was on call,Pravesh was working on Voicemails. 
	15088873982 	09-11-2022 10:15 	00:00:40 	Erah and Pravesh both were on call. 
	17744378388 	09-11-2022 10:37 	00:00:08 	Pravesh was on break, Erah was on weconnect 
	17749223786 	09-11-2022 10:46 	00:00:08 	Pravesh was on break, Erah was on weconnect 
	15087330611 	09-11-2022 15:42 	00:00:30 	Hannah was on break, Erah was on call, Pravesh was available. 
	15084988299 	09-11-2022 17:12 	00:00:32 	Erah was on break, Hannah doing confirmation calls. Pravesh was on call. 
	15089862330 	09-11-2022 18:00 	00:00:23 	Pravesh and Erah's shift got over, no status of Hannah on teams group, she last updated at 16:00 EST that she will do confirmations 
	16178490836 	09-11-2022 18:01 	00:00:33 
	17745717273 	09-11-2022 18:16 	00:00:43 
	12024924580 	09-11-2022 18:20 	00:00:42 
	12024924580 	09-11-2022 18:23 	00:00:23 
	17743640110 	09-11-2022 18:45 	00:00:35 
	17745717273 	09-11-2022 18:52 	00:00:22 
	15083806016 	09-11-2022 18:53 	00:00:19 
	15089697721 	09-11-2022 19:15 	00:00:12 
	16033253833 	09-11-2022 19:26 	00:00:45 
	15083308135 	09-11-2022 19:28 	00:00:11 
	16033253833 	09-11-2022 19:30 	00:00:08 
	15083308135 	09-11-2022 19:34 	00:00:08 
	15083308135 	09-11-2022 19:53 	00:00:08 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, November 9, 2022 4:45:44 PM 
Subject: Release call report- 8th Nov 

Hi ma'am, 

Given below is the call report for 8th Nov. 19 calls were picked up, 4 were missed and 22 calls went to voicemails. 

	Total Incoming calls - 45 		Picked up calls % - 42% 
				
	Agent 	Calls picked up 	Total Duration 	
	Pravesh 	19 	01:53:10 	

	Caller no. 	Time(EST) 	Duration 	Remarks 
	15084940399 	08-11-2022 14:29 	00:01:30 	Pravesh was on break 
	15087135770 	08-11-2022 14:59 	00:01:30 	Pravesh was doing confirmation calls 
	19788461441 	08-11-2022 17:20 	00:01:30 	Pravesh was doing voicemails 
	15088015251 	08-11-2022 17:35 	00:00:54 	Pravesh was doing voicemails 
				
	Caller no. 	Time(EST) 	Duration 	Remarks 
	15083335396 	08-11-2022 10:17 	00:00:30 	Pravesh was on call 
	19784825437 	08-11-2022 10:21 	00:00:42 	Pravesh was on break 
	19784825437 	08-11-2022 10:24 	00:00:21 	Pravesh was on break 
	15083335396 	08-11-2022 11:33 	00:00:22 	Pravesh was on call 
	15083335396 	08-11-2022 12:00 	00:00:09 	Pravesh was on call 
	17742875493 	08-11-2022 12:05 	00:00:19 	Pravesh was on call 
	17815726165 	08-11-2022 12:33 	00:00:37 	Pravesh was updating weconect 
	15089814400 	08-11-2022 13:14 	00:00:11 	Pravesh was on call 
	17742875493 	08-11-2022 13:26 	00:00:09 	Pravesh was on call 
	15082774557 	08-11-2022 13:27 	00:00:11 	Pravesh was on call 
	15088167350 	08-11-2022 13:27 	00:00:43 	Pravesh was on call 
	15082774557 	08-11-2022 13:52 	00:00:10 	Pravesh was on call 
	17742598416 	08-11-2022 15:06 	00:00:40 	Pravesh was doing confirmation calls 
	17327741076 	08-11-2022 15:11 	00:00:35 	Pravesh was doing confirmation calls 
	19788461441 	08-11-2022 17:22 	00:00:40 	Pravesh was doing voicemails 
	19788461441 	08-11-2022 17:26 	00:00:10 	Pravesh was doing voicemails 
	16179212076 	08-11-2022 17:30 	00:00:37 	Pravesh was doing voicemails 
	15084238222 	08-11-2022 17:42 	00:00:44 	Pravesh was doing voicemails 
	17743640110 	08-11-2022 17:43 	00:00:34 	Pravesh was doing voicemails 
	15084238222 	08-11-2022 17:45 	00:00:42 	Pravesh was doing voicemails 
	15082774557 	08-11-2022 18:42 	00:00:42 	Pravesh's shift got over 
	17744378388 	08-11-2022 19:05 	00:00:08 	Pravesh's shift got over 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Tuesday, November 8, 2022 6:09:13 PM 
Subject: Release call report- 7th Nov 

Hi ma'am, 

Given below is the call report for 7th Nov. 49 calls were picked up, 4 were missed and 22 calls went to voicemails. 

	Total Incoming calls 72 		Calls answered % - 68% 		
					
	Agent 	Calls answered 	Total Duration 		
	Pravesh 	18 	02:06:28 		
	Erah 	15 	01:24:52 		
	Hannah 	11 	00:43:24 		
	Jayson 	5 	00:15:12 		
	Grand Total 	49 	04:29:56 		
					
	Missed calls 				
	Caller no. 	Call time (EST) 	Duration 	Remarks 	
	17742392257 	07-11-2022 14:52 	00:00:03 	Short duration, they were not able to answer 	
	15082696155 	07-11-2022 17:21 	00:00:41 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	19782350328 	07-11-2022 17:32 	00:01:30 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	15085795134 	07-11-2022 17:41 	00:00:30 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
					
	Voicemails 				
	Caller no. 	Call time (EST) 	Duration 	Remarks 	
	15082696155 	07-11-2022 11:40 	00:00:24 	Pravesh was on call, Jayson and Erah were available 	
	15083618736 	07-11-2022 13:25 	00:00:34 	All were available 	
	19788704854 	07-11-2022 13:44 	00:00:27 	Erah was on break, others were available, didn't rang on anyone's extention 	
	14133648693 	07-11-2022 16:47 	00:00:33 	Pravesh was on break, Hannah was doing confirmation calls,Erah & Jayson were available 	
	19784825437 	07-11-2022 17:11 	00:00:42 	Erah was on call,Hannah was doing confirmation calls, Pravesh and Jayson's shift got over. 	
	19784601462 	07-11-2022 17:18 	00:00:51 	Erah was on call,Hannah was doing voicemails 	
	17742750312 	07-11-2022 17:35 	00:00:36 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	16172856175 	07-11-2022 17:38 	00:00:32 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	15083335396 	07-11-2022 17:41 	00:00:33 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	18609662274 	07-11-2022 17:42 	00:00:12 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	15086882876 	07-11-2022 17:44 	00:00:31 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	18609662274 	07-11-2022 17:54 	00:00:36 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	15085795134 	07-11-2022 18:04 	00:00:07 	Erah's shift got over, Hannah was still doing Voicemails 	
	18609662274 	07-11-2022 18:10 	00:00:03 	Erah's shift got over, Hannah was still doing Voicemails 	
	15083335396 	07-11-2022 18:19 	00:00:27 	Erah's shift got over, Hannah was still doing Voicemails 	
	15087353508 	07-11-2022 18:38 	00:00:37 	Erah's shift got over, Hannah was still doing Voicemails 	
	16179212076 	07-11-2022 18:41 	00:00:08 	Erah's shift got over, Hannah was still doing Voicemails 	
	15087697337 	07-11-2022 18:50 	00:00:43 	Erah's shift got over, Hannah was still doing Voicemails 	
	17814920070 	07-11-2022 19:17 	00:00:35 	Erah's shift got over, Hannah was still doing Voicemails 	
	14133648693 	07-11-2022 19:22 	00:00:29 	Erah's shift got over, Hannah was still doing Voicemails 	
	15087697337 	07-11-2022 19:45 	00:00:11 	Hannah was on call 	
	16178697960 	07-11-2022 19:47 	00:00:26 	Hannah was on call 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Saturday, October 29, 2022 11:05:48 AM 
Subject: Re: Release call report- 27th Oct 

No, we can check for incoming calls only and not outbound calls for Release. 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Sent: Friday, October 28, 2022 9:16:44 PM 
Subject: Re: Release call report- 27th Oct 

Is there a way to check if all these missed calls were called back? If yes, please include in reports which ones were called back and which were not. Thanks 

Sent from my iPhone 

On 28 Oct 2022, at 12:39, Gaurav Yadav <[email-masked]> wrote: 

BQ_BEGIN

Hi ma'am, 

Given below is the call report for 27th Oct. 17 calls were picked up, 1 was missed and 15 calls went to voicemails. Jayson didn't logged in yesterday. 

	Total Incoming calls - 33 		Picked up calls % - 52% 
				
	Agent 	calls picked up 	Total Duration 	
	Erah 	17 	01:47:47 	
	Grand Total 	17 	01:47:47 	
				
	Missed calls 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	17745735879 	27-10-2022 09:22 	00:00:43 	Erah was available. 
				
	Voicemails 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	14012183407 	27-10-2022 10:56 	00:00:07 	Erah was on call. 
	17745355619 	27-10-2022 10:57 	00:00:36 	Erah was on call. 
	15089512150 	27-10-2022 11:18 	00:00:27 	Erah was on break. 
	19785026066 	27-10-2022 11:19 	00:00:38 	Erah was on break. 
	15084007979 	27-10-2022 11:25 	00:00:05 	Erah was on break. 
	15082989606 	27-10-2022 13:38 	00:00:40 	Erah was on break. 
	17742457600 	27-10-2022 13:46 	00:00:27 	Erah was on break. 
	15085611268 	27-10-2022 14:03 	00:00:09 	Erah was doing confirmation calls. 
	15084142612 	27-10-2022 14:45 	00:00:17 	Erah was doing confirmation calls. 
	15083440689 	27-10-2022 15:46 	00:00:37 	Erah was on call. 
	15083806016 	27-10-2022 16:05 	00:00:10 	Erah was available 
	15082542418 	27-10-2022 16:52 	00:00:07 	Erah was checking emails. 
	17742598416 	27-10-2022 16:56 	00:00:31 	Erah was checking emails. 
	15088269920 	27-10-2022 17:22 	00:00:40 	Erah's shift got over 
	16179303293 	27-10-2022 17:27 	00:00:35 	Erah's shift got over 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Thursday, October 27, 2022 1:33:40 PM 
Subject: Release call report- 26th Oct 

Hi ma'am, 

Given below is the call report for 26th Oct. 36 calls were picked up, 2 calls were missed and 12 calls went to voicemails. 

	Total Incoming calls - 48 	Picked up calls % - 75% 
				
	Agents 	Picked up calls 	Total Duration 	
	Erah 	19 	02:10:24 	
	Jayson 	17 	01:40:32 	
	Grand Total 	36 	03:50:56 	
				
	Missed calls 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	17745354967 	26-10-2022 13:02 	00:02:20 	Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls. 
	14017141366 	26-10-2022 13:16 	00:00:36 	Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls. 
				
	Voicemails 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	16179706207 	26-10-2022 09:57 	00:00:08 	Erah was on call, Jayson's shift hadn't started. 
	17742084382 	26-10-2022 10:17 	00:00:28 	Erah was on call, Jayson was available. 
	15084791262 	26-10-2022 13:06 	00:00:11 	Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls. 
	15084979730 	26-10-2022 13:17 	00:00:40 	Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls. 
	15086244700 	26-10-2022 13:20 	00:00:30 	Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls. 
	17608453406 	26-10-2022 14:07 	00:00:28 	Jayson was on call, Erah was doing confirmation calls. 
	15084791262 	26-10-2022 14:08 	00:00:36 	Jayson was on call, Erah was doing confirmation calls. 
	17749554360 	26-10-2022 14:13 	00:00:32 	Jayson was on call, Erah was doing confirmation calls. 
	15082411083 	26-10-2022 14:32 	00:00:40 	Jayson was on call, Erah was doing confirmation calls. 
	17742457600 	26-10-2022 15:30 	00:00:12 	Jayson was on break, Erah was on call. 
	15087899600 	26-10-2022 16:55 	00:00:36 	Jayson was on break, Bria on Erah's system quit unexpectedly. 
	17742084382 	26-10-2022 17:18 	00:00:07 	Jayson was on call, Erah's shift got over. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, October 26, 2022 4:05:03 PM 
Subject: Release call report- 25th Oct 

Hi ma'am, 

Given below is the call report for 25th Oct. 8 calls were picked up and 4 calls went to Voicemail. Erah and Hannah were on WO. 

	Total incoming calls - 12 	Picked up calls % - 67% 	
				
	Agent 	Calls picked up 	Total Duration 	
	Jayson 	8 	00:45:24 	

	Voicemails 			
	Caller No. 	Call time (EST) 	Call Duration 	Remarks 
	17747373841 	25-10-2022 10:14 	00:00:40 	Jason was on break. 
	15083308209 	25-10-2022 12:40 	00:00:26 	Jason was on break. 
	15083415620 	25-10-2022 15:14 	00:00:19 	Jason was on break. 
	15085612031 	25-10-2022 16:22 	00:00:29 	Jason was doing confirmation. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Tuesday, October 25, 2022 1:25:47 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report for 24th Oct. 43 calls were picked up and 2 calls went to Voicemail. 

	Total Incoming calls - 45 		Picked up calls % - 96% 	
				
	Agent 	Picked up calls 	Total Duration 	
	Erah 	16 	01:55:28 	
	Hannah 	22 	01:02:38 	
	Jayson 	5 	00:22:41 	
	Total 	43 	03:20:47 	
				
	Voicemails 			
	Caller no. 	Time (EST) 	Duration 	Remarks 
	16174479388 	24-10-2022 09:33 	00:00:09 	Hannah and Erah were on call. 
	12039967876 	24-10-2022 17:25 	00:00:12 	Jayson was on call 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Friday, October 21, 2022 1:41:14 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 19th Oct 2022 14:30(EST) to 20th Oct 2022 14:30(EST). 40 calls were picked up and 18 calls went to Voicemail. 

	Total Incoming calls - 58 		Picked up calls % - 69% 	
				
	Agents 	Calls picked up 	Total Duration 	
	Erah 	21 	02:30:16 	
	Hannah 	19 	01:41:31 	
	Total 	40 	04:11:47 	
				
	Voicemails 			
	Call Time EST 	Caller no. 	Duration 	Remarks 
	19-10-2022 15:03 	15082451213 	00:00:12 	Erah was on break, Hannah was on call 
	19-10-2022 15:56 	15084798019 	00:00:40 	Erah and Hannah both were available. 
	19-10-2022 15:59 	19786185414 	00:00:40 	Erah and Hannah both were available. 
	19-10-2022 16:11 	17742754408 	00:00:14 	Erah and Hannah both were available. 
	19-10-2022 16:17 	17742754408 	00:00:40 	Erah was on break, Hannah was available. 
	19-10-2022 16:33 	16129654696 	00:00:07 	Erah was checking emails, Hannah was available 
	19-10-2022 16:35 	15088163370 	00:00:29 	Erah was checking emails, Hannah was available 
	19-10-2022 16:35 	17744205373 	00:00:24 	Erah was checking emails, Hannah was available 
	19-10-2022 16:52 	15082411083 	00:00:12 	Erah was on call, Hannah was on break. 
	19-10-2022 16:55 	15082411083 	00:00:35 	Erah was on call, Hannah was on break. 
	19-10-2022 16:57 	19786185414 	00:00:06 	Erah was on call, Hannah was on break. 
	19-10-2022 17:14 	17742754408 	00:00:32 	Hannah was on call, Erah's shift got over. 
	20-10-2022 09:56 	15086305665 	00:00:36 	Erah was on call. 
	20-10-2022 09:57 	15082081476 	00:00:27 	Erah was on call. 
	20-10-2022 11:10 	15089047999 	00:00:12 	Erah was on break. 
	20-10-2022 11:17 	15089047999 	00:00:09 	Erah was on break. 
	20-10-2022 11:41 	15085605746 	00:00:10 	Erah was checking emails. 
	20-10-2022 13:23 	17742582625 	00:00:40 	Hannah was on call and Erah was on break. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, October 19, 2022 12:47:47 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 17th Oct 2022 14:30(EST) to 18th Oct 2022 14:30(EST). 25 calls were picked up, 2 were missed and 19 calls went to Voicemail. 

	Total incoming calls - 46 	Picked up calls % - 54% 
				
	Agents 	Calls picked up 	Total Duration 	
	Hannah 	17 	01:17:21 	
	Erah 	8 	00:32:37 	
	Grand Total 	25 	01:49:58 	
				
	Missed calls 			
	Call time(EST) 	Caller no. 	Duration 	Remarks 
	18-10-2022 10:26 	19104769449 	00:01:21 	Hannah was available, Erah was on WO. 
	18-10-2022 11:03 	15083680523 	00:00:26 	Hannah was available, Erah was on WO. 
	Voicemails 			
	Call time(EST) 	Caller no. 	Duration 	Remarks 
	17-10-2022 15:02 	15083306297 	00:00:08 	Erah was on call, Hannah was on break. 
	17-10-2022 15:23 	16178175795 	00:00:31 	Hannah was on call, Erah was checking emails. 
	17-10-2022 15:27 	16312583193 	00:00:12 	Erah was checking emails, Hannah was available. 
	17-10-2022 17:04 	15084984752 	00:02:02 	Erah's shift got over, Hannah was calling 1 guest. 
	17-10-2022 17:26 	15087189797 	00:00:13 	Hannah was working on Voicemails 
	17-10-2022 17:34 	15085730174 	00:00:07 	Hannah was working on Voicemails 
	17-10-2022 17:45 	17749933030 	00:00:32 	Hannah was working on Voicemails 
	17-10-2022 17:51 	16312583193 	00:00:10 	Hannah was working on Voicemails 
	18-10-2022 10:26 	19789061427 	00:00:41 	Hannah was available, Erah was on WO. 
	18-10-2022 10:53 	16312583193 	00:00:08 	Hannah was available, Erah was on WO. 
	18-10-2022 11:00 	14013096565 	00:01:17 	Hannah was available, Erah was on WO. 
	18-10-2022 11:11 	15083680523 	00:00:14 	Hannah was available, Erah was on WO. 
	18-10-2022 11:32 	16174589529 	00:00:42 	Hannah was on call, Erah was on WO. 
	18-10-2022 11:41 	15083536939 	00:00:33 	Hannah was on call, Erah was on WO. 
	18-10-2022 12:21 	15087234155 	00:00:42 	Hannah was on break. 
	18-10-2022 12:48 	15086127994 	00:00:32 	Hannah was working on Voicemails 
	18-10-2022 12:55 	15084603508 	00:00:43 	Hannah was working on Voicemails 
	18-10-2022 13:01 	16176940792 	00:00:42 	Hannah was working on Voicemails 
	18-10-2022 13:54 	17742780294 	00:00:11 	Hannah was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Tuesday, October 18, 2022 12:52:52 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 16th Oct 2022 14:30(EST) to 17th Oct 2022 14:30(EST). 36 calls were picked up and 10 calls went to Voicemails. 

	Incoming calls - 46 		Picked up calls % - 78% 
					
	Agent 	Picked up calls 	Total duration 		
	Hannah 	24 	01:40:50 		
	Erah 	12 	01:45:05 		
	Total 	36 	03:25:55 		
					
	Voicemails 				
	Call time (EST) 	Caller no. 	Duration 	Remarks 	
	16-10-2022 15:07 	16074350557 	00:00:43 	Hannah was on break, Erah on WO 	
	16-10-2022 15:11 	15083153315 	00:01:03 	Hannah was on break, Erah on WO 	
	16-10-2022 15:28 	15085730174 	00:00:19 	Hannah was doing VM's, Erah on WO. 	
	17-10-2022 09:47 	18455460552 	00:01:02 	Erah was doing VM/emails 	
	17-10-2022 09:58 	13474391507 	00:00:12 	Erah was doing VM/emails 	
	17-10-2022 11:58 	15084782631 	00:00:13 	Erah and Hannah both were on calls. 	
	17-10-2022 11:58 	15085792760 	00:00:11 	Erah and Hannah both were on calls. 	
	17-10-2022 12:09 	17745730652 	00:00:13 	Hannah was on break, Erah was on call 	
	17-10-2022 13:30 	15089834364 	00:00:35 	Erah was doing confirmation calls, Hannah was on call 	
	17-10-2022 13:32 	15085774566 	00:00:08 	Erah was doing confirmation calls, Hannah was on call 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Monday, October 17, 2022 1:36:05 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 15th Oct 2022 14:30(EST) to 16th Oct 2022 14:30(EST). 18 calls were picked up and 10 calls went to Voicemails. 

	Total incoming calls - 28 		Picked up calls % - 64% 
				
	Agent 	Picked up calls 	Total duration 	
	Hannah 	18 	01:02:16 	
				
	Voicemails 			
	Call time (EST) 	Caller no. 	Duration 	Remarks 
	15-10-2022 15:24 	19542324807 	00:00:30 	Hannah was on break, Erah was on leave. 
	15-10-2022 15:57 	17276884305 	00:00:42 	Hannah was doing confirmation calls, Erah was on leave. 
	15-10-2022 16:08 	15086542094 	00:00:42 	Hannah was doing confirmation calls, Erah was on leave. 
	15-10-2022 16:20 	16319889347 	00:00:42 	Hannah was doing confirmation calls, Erah was on leave. 
	15-10-2022 18:32 	15086127994 	00:00:34 	Hannah's shift got over. 
	15-10-2022 18:34 	19788557165 	00:00:42 	Hannah's shift got over. 
	16-10-2022 10:06 	15086839343 	00:00:27 	Hannah was on break, Erah was on WO. 
	16-10-2022 10:10 	17813673257 	00:00:14 	Hannah was on break, Erah was on WO. 
	16-10-2022 10:13 	17813673257 	00:00:42 	Hannah was on break, Erah was on WO. 
	16-10-2022 12:38 	17742875923 	00:00:11 	Hannah was on call 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Friday, October 14, 2022 1:50:52 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 12th Oct 2022 14:30(EST) to 13th Oct 2022 14:30(EST). 29 calls were picked up and 4 calls went to Voicemails. 

	Total incoming calls - 33 	Picked up calls % - 87% 
				
	Agents 	Calls picked up 	Total duration 	
	Jayson 	18 	01:43:29 	
	Erah 	10 	01:18:59 	
	Hannah 	1 	00:13:14 	
	Grand Total 	29 	03:15:42 	
				
	VM 			
	Call time (EST) 	caller number 	Duration 	Remarks 
	12-10-2022 17:44 	15084590083 	00:00:12 	Jayson was on break, Erah and Hannah's shift got over. 
	13-10-2022 10:55 	15084855325 	00:00:36 	Erah was on call, Hannah was on WO. 
	13-10-2022 13:42 	15083693099 	00:00:09 	Jayson was on call, Erah was doing confirmation calls. 
	13-10-2022 13:43 	15087350005 	00:00:07 	Jayson was on call, Erah was doing confirmation calls. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, October 12, 2022 7:57:20 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 9th Oct 2022 14:30(EST) to 10th Oct 2022 14:30(EST). 26 calls were picked up and no calls were missed. 

	Release Call report 9th Oct 14:30 to 10th Oct 14:30 EST time 
	Total Incoming calls - 26 			
					
	Agents 	Picked Up calls 	Total Duration 		
	Erah 	11 	00:55:02 		
	Hannah 	10 	00:28:38 		
	Jayson 	5 	00:41:32 		
	Grand Total 	26 	02:05:12 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Rona Galangi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, October 4, 2022 7:46:58 PM 
Subject: Release call report 

Hi Rona, 

Given below is the call report from 30th Sep 2022 14:30 to 1st Oct 2022 14:30. 44 calls were picked up and 9 went to voicemail. 

	Release call report from 30th Sep 14:30 to 1st Oct 14:30 	
	
Total Incoming calls - 53 
		Picked up calls % - 83% 
				
	Agents 	Picked up calls 	Total Duration 	
	Erah 	16 	02:14:32 	
	Hannah 	17 	01:04:10 	
	Jayson 	11 	00:57:07 	
	Total 	44 	04:15:49 	
				
	VM's 			
	Date & Time (EST) 	Caller No. 	Duration 	Remarks 
	30-09-2022 16:05 	13392210368 	0:00:39 	Hannah and Jayson were on call, Erah was doing confirmation calls/VM. 
	30-09-2022 17:09 	15088645417 	0:00:07 	Jayson was on break, Erah and Hannah's shift got over. 
	30-09-2022 17:23 	13392210368 	0:00:08 	Jayson was on call, Erah and Hannah's shift got over. 
	01-10-2022 09:35 	15083209749 	0:00:35 	Erah was on call, Hannah was checking emails. 
	01-10-2022 10:17 	15083209749 	0:00:08 	Erah was on call, Hannah was on break and Jayson was on WO. 
	01-10-2022 12:18 	17742625822 	0:00:13 	Erah was on call, Hannah was on break and Jayson was on WO. 
	01-10-2022 12:54 	15089885732 	0:00:43 	Erah was on break, Hannah was calling one guest for re consent form. 
	01-10-2022 12:55 	15088739970 	0:00:10 	Erah was on break, Hannah was calling one guest for re consent form. 
	01-10-2022 14:24 	15085056139 	0:00:33 	Hannah was on call and Erah was on break. 

Thanks, 
Gaurav 

From: "Gaurav Yadav" <[email-masked]> 
To: "Rona Galangi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, September 28, 2022 8:21:44 PM 
Subject: Release call report 26-Sep to 27-Sep. 

Hi Rona, 

Given below is the call report from 26-09-2022 14:30 to 27-09-2022 14:30. 5 calls went to voicemail. 

	
Total incoming calls - 33 
		Picked up calls % - 85% 

	Agent 	Picked up calls 	Total Duration 		
	Jayson 	17 	01:27:38 		
	Erah 	6 	00:40:07 		
	Hannah 	5 	00:35:20 		
	Grand Total 	28 	02:43:05 		

	Voicemails 				
	Date 	Caller no. 	Duration 	Remarks 	
	26-09-2022 16:50 	17743293401 	00:00:22 	Erah and Hannah were on call, and Jayson was on break 	
	26-09-2022 18:21 	15083976208 	00:00:12 	Jayson was available 	
	26-09-2022 18:24 	15083976208 	00:00:35 	Jayson was available 	
	27-09-2022 11:25 	16124089713 	00:00:25 	Jayson was on call, Erah and Hannah were on WO. 	
	27-09-2022 13:32 	15089441004 	00:00:36 	Jayson was on call, Erah and Hannah were on WO. 	

					

Thanks, 
Gaurav 

BQ_END