Subject: HB UAE Dashboard
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 13 Dec 2022 05:53:17 -0700 (MST)

Hi sir, 

Please check. 

			Homebox UAE 				
							
Tickets 							
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 				
Whatsapp 	131 	00:01:16 	00:20:07 				
Emails 	25 	100% 	100% 				
Facebook 	22 	46% 	96% 				
Instagram 							
Twitter 							
							
Ageing Tickets (All Channels) 						
Status 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 
Open 	4 	1 	0 	2 	0 	1 	8 
Waiting on customer 	10 	0 	1 	1 	0 	0 	12 
Waiting on 3rd party 	23 	13 	8 	10 	6 	3 	63 
Grand total 	37 	14 	9 	13 	6 	4 	83