Subject: HB KSA Dashboard
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 13 Dec 2022 05:51:52 -0700 (MST)

Hi sir, 

please check 

			Homebox KSA 				
							
Tickets 							
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 				
Whatsapp 							
Emails 	27 	88% 	82% 				
Facebook 	6 	0% 	86% 				
Instagram 	56 	04:58:00 	05:34:00 				
Twitter 	21 	55% 	96% 				
							
Ageing Tickets (All Channels) 						
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 
Open 	121 	54 	40 	22 	10 	6 	253 
Waiting on customer 	9 	10 	6 	20 	11 	70 	126 
Waiting on 3rd party 	6 	5 	2 	7 	14 	13 	47 
Grand total 	136 	69 	48 	49 	35 	89 	426