Subject: Re: Freshdesk Credential disabling request
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 6 Dec 2022 01:56:44 -0700 (MST)

Hi sir, 

Given below are the no. of currently active agents 

Active agents 	Count 
Webteam UAE 	26 
KSA Webteam 	29 
Ithraa Homebox KSA 	4 
LSM Homebox KSA 	8 
LSM Homebox UAE 	14 
Total 	81 

The following agents are not active 

Name 	Roles 	Email 
Aparna.jain 	Agent 	[email-masked] 
Mohiuddin Lsm 	LSM Agents 	[email-masked] 
Shahad Albelihed 	LSM Agents 	[email-masked] 
Shehanah Khalid 	LSM Agents 	[email-masked] 
Zafrul .islam 	LSM Agents 	[email-masked] 

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Sent: Tuesday, December 6, 2022 2:06:22 PM 
Subject: Re: Freshdesk Credential disabling request 

Hi sir, 

Given below is the count. The difference is of Shahad Albelihed, he is still active. 

Team 	Fresh Desk Active 	Fresh Chat Active 
Webteam UAE 	26 	18 
KSA Webteam 	29 	12 
Ithraa Homebox KSA 	4 	
LSM Homebox KSA 	8 	4 
LSM Homebox UAE 	13 	9 
Total 	80 	
Jessie 		
Team 	Fresh Desk Active 	
Webteam UAE 	26 	
KSA Webteam 	30 	
Ithraa Homebox KSA 	4 	
LSM Homebox KSA 	8 	
LSM Homebox UAE 	13 	
Total 	81 	

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Sent: Tuesday, December 6, 2022 1:11:41 PM 
Subject: Fwd: Freshdesk Credential disabling request 

Sent from my iPhone 

Begin forwarded message: 

From: Jessie Caparas <[email-masked]> 
Date: 6 December 2022 at 12:34:44 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]> 
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Mustehsan Siddiqui <[email-masked]> 
Subject: RE: Freshdesk Credential disabling request 

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Hi [ mailto:[email-masked] | 
@Saurabh Dadu ] 

Thanks. 

Sharing the dump here and let me know. 

Just making sure your team is aware of the required count and we don’t exceed. 

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Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Saurabh Dadu <[email-masked]> 
Sent: Monday, December 5, 2022 4:42 PM 
To: Jessie Caparas <[email-masked]>; Deeksha Dadu <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: Re: Freshdesk Credential disabling request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hey Jessie, 

Based on our request for Webteam we had requested for a total of 20 RGCC and 20 KSA licenses (Temp + Full time) Please see table below. 

	

Concept 	

FC FT 	

FC Temp 	

FD FT 	

FD Temp 

Webteam GCC 	

10 	

10 	

20 	

10 

Webteam KSA 	

10 	

10 	

18 	

10 

HB UAE 	

10 	

3 	

12 	

3 

HB KSA 	

8 	

4 	

14 	

4 

May I please request you to kindly share with us a list of how many licenses are being consumed by Webteam as well as HB in both KSA & UAE. 

If you don't have a split, can you send me a dump of all active users on FC and FD and I will get someone on our side to do the categorisation. 

I am very sure that we have not utilised our licence quotas. If there are some users who we need to deactivate, we can also do that after looking at the data. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 05 December 2022 6:00 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Freshdesk Credential disabling request 

Hi [ mailto:[email-masked] | 
@Deeksha Dadu ] 

The requested license for Webteam was also 10 only. 10 for LSM and 10 for Ithraa. 

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Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 5, 2022 4:29 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Freshdesk Credential disabling request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Jessie, 

The agents below are all for webteam India, not HB. 

Regards, 

Deeksha 

Sent from my iPhone 

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On 5 Dec 2022, at 17:52, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > wrote: 
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Hi [ mailto:[email-masked] | 
@Manish Kumar ] 

Please ensure that the licenses we are requesting are within the required count as we have discussed with HB UAE and HB KSA. 

[ mailto:[email-masked] | @deeksha ] [ mailto:[email-masked] | 
@Saurabh Dadu ] please recheck these license requests. 

HB UAE has only requested 16 temporary FD license for WW & 8 for FRESHCHAT. 

HB KSA on the other hand has requested 8 temporary FD licenses for WWS & 6 for FRESHCHAT. 

Please share the actual count of licenses you have for both teams now. 

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Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 5, 2022 4:11 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Freshdesk Credential disabling request 

Hi Manish, 

Please check and confirm. 

Kindly clarify if you want to restore or create a new account.. 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 5, 2022 3:08 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Freshdesk Credential disabling request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mahmoud, 

Only, Divyam Jalan - [ mailto:[email-masked] | [email-masked] ] has received the link to activate his account. 

Rest below 2 agents (Huma Sayed - [ mailto:[email-masked] | [email-masked] ] and Hamza Nomani - [ mailto:[email-masked] | [email-masked] ] ) have not received any link to activate their accounts. 

Kindly check and help us further. 

Regards, 
Manish 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 5, 2022 3:34:06 PM 
Subject: Freshdesk Credential disabling request 

Hi Manish, 

Please check and confirm 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 5, 2022 1:50 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Freshdesk Credential disabling request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Mahmoud, 

Below agent are working under LSM UAE group, kindly activate their chat credentials. 

Group1 - GCC & EG chat team 

Group 2 - whatsapp 

Role - Agent 

Huma Sayed - [ mailto:[email-masked] | [email-masked] ] 

Divyam Jalan - [ mailto:[email-masked] | [email-masked] ] 

Hamza Nomani - [ mailto:[email-masked] | [email-masked] ] 

Thank for your help. 

Regards, 

Manish 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 5, 2022 2:57:31 PM 
Subject: RE: Freshdesk Credential disabling request 

Hi Manish, 

What the assigned groups and role 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 5, 2022 12:28 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Freshdesk Credential disabling request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mahmoud, 

Thank you for your help. 

Please activate the chat credential for [ mailto:[email-masked] | [email-masked] ] 

And deactive the credential for [ mailto:[email-masked] | [email-masked] ] , this agent is also not working with us now. 

Regards, 
Manish 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 5, 2022 1:35:26 PM 
Subject: RE: Freshdesk Credential disabling request 

Done 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 5, 2022 11:19 AM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Freshdesk Credential disabling request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mahmoud/Jessie, 

Please disable the freshdesk/freshchat credentials for - [ mailto:[email-masked] | [email-masked] ] 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

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