Subject: HB UAE data
From: Gaurav Yadav <[email-masked]>
To: Syed Ataullah <[email-masked]>
Date: Mon, 5 Dec 2022 07:30:43 -0700 (MST)

hi 

Given below is the data. 

Nov 	Total tickets assigned 	Average response time 	Average resolution time 
Facebook 	1326 	02:56:00 	25:45:00 
Emails 	1130 	08:58:00 	51:54:00 
Instagram 	9 	98:54:00 	116:52:00 
Total 	2465 	36:56:00 	64:50:20 

Nov 	tickets assigned 	Average response time(mm.ss) 	Average resolution time (mm.ss) 
Whatsapp 	4917 	02:47 	23:24 

Data from July'22 to Nov'22 			
	Total tickets assigned 	Average response time 	Average resolution time 
Facebook 	4097 	1:30:34 	19:47:36 
Emails 	4457 	8:03:48 	69:40:00 
Instagram 	96 	137:24:12 	169:08:12 
Total 	8650 	48:59:31 	86:11:56 
			
Data from July'22 to Nov'22 			
	tickets assigned 	Average response time(mm:ss) 	Average resolution time (mm:ss) 
Whatsapp 	31560 	00:02:35 	00:17:36