Subject: Re: Homebox UAE Dashboard - 4th Dec
From: Saurabh Dadu <[email-masked]>
To: Gaurav Yadav <[email-masked]>
Date: Mon, 5 Dec 2022 13:37:56 +0000

Gaurav - Please don't send UAE Data to Yahia or KSA data to Murthaza

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 05 December 2022 7:01 PM
To: Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>
Cc: Yahia Taha <[email-masked]>; hasan razakhan <[email-masked]>; Saurabh Dadu <[email-masked]>; Syed Ataullah <[email-masked]>
Subject: Homebox UAE Dashboard - 4th Dec

Hi all,

Given below is the Homebox UAE dashboard for yesterday.

                Homebox UAE

Tickets
        Tickets First response time (average)
Emails  27      01:56:04
Whatsapp open   29      02:51:56
Whatsapp resolved       80
Facebook        30      05:40:37
Instagram       0

Chats
Date    Assigned conversation   Resolved conversation   First Response time(average)
04-Dec-22       132     127     00:01:35

Ageing Tickets
Tickets 0-2 Days        3-4 Days        5-6 Days        7-10 Days       11-15 Days      15+ Days        Grand total
Emails  13      3       3       4       1       1       25
Facebook        6       1       0       0       0       0       7
WhatsApp        30      14      7       13      3       1       68
Grand total     49      18      10      17      4       2       100

WhatsApp chats category
Date    Customer Services       Pre Sales       Live Sales
04-Dec-22       91%     8%      1%

Customer Services category
Date    Delivery Related        Product Complaint       Refunds and Cancelations        App and Website Issues
04-Dec-22       71%     16%     11%     2%

Delivery Related Sub category
Date    Delivery Status Reschedule Delivery     Delayed Delivery (HH)   Partial Delivery        Day of Delivery - Status        Delayed Delivery (Furniture)    Wrong commitments       Missing items\parts
04-Dec-22       51%     19%     10%     9%      7%      1%      1%      1%

Product Complaint Sub category
Date    Complaint within Warranty       Complaint outside Warranty
04-Dec-22       94%     6%

Refunds and Cancelations Sub category
Date    Return Request Initiation       Cancelation     Refunds after Return    Refund for Other reason
04-Dec-22       64%     18%     9%      9%

App and Website Issues Sub category
Date    Other App and Website Issues
04-Dec-22       100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Murtaza Kutiyanawala" <[email-masked]>, "Ahmed Zoher" <[email-masked]>
Cc: "yahia taha" <[email-masked]>, "hasan razakhan" <[email-masked]>, "saurabh" <[email-masked]>, "Syed Ataullah" <[email-masked]>
Sent: Friday, December 2, 2022 10:26:27 PM
Subject: Homebox UAE Dashboard - 1st Dec

Hi all,

Given below is the Homebox UAE dashboard for yesterday.

                Homebox UAE

Tickets
        Tickets First response time (average)
Emails  30      00:43:04
Whatsapp open   30      14:55:20
Whatsapp resolved       80
Facebook        37      07:48:51
Instagram       0

Chats
Date    Assigned conversation   Resolved conversation   First Response time(average)
01-Dec-22       125     127     00:02:38

Ageing Tickets
Tickets 0-2 Days        3-4 Days        5-6 Days        7-10 Days       11-15 Days      15+ Days        Grand total
Emails  22      6       1       1       0       0       30
Facebook        20      0       0       0       0       0       20
WhatsApp        47      13      12      11      1       1       85
Grand total     89      19      13      12      1       1       135

WhatsApp chats category
Date    Customer Services       PreSales        No Answer
01-Dec-22       88%     7%      5%

Customer Services category
Date    Delivery Related        Product Complaint       Refunds and Cancelations        App and Website Issues
01-Dec-22       75%     7%      16%     1%

Delivery Related Sub category
Date    Delivery Status Reschedule Delivery     Delayed Delivery (HH)   Day of Delivery - Status        Missing items\parts     Partial Delivery        Delayed Delivery (Furniture)
01-Dec-22       58%     19%     11%     4%      4%      3%      1%

Product Complaint Sub category
Date    Complaint within Warranty
01-Dec-22       100%

Refunds and Cancelations Sub category
Date    Return Request Initiation       Cancelation     Refund for Other reason
01-Dec-22       56%     25%     19%

App and Website Issues Sub category
Date    Other App and Website Issues
01-Dec-22       100%

________________________________
From: "saurabh" <[email-masked]>
To: "yahia taha" <[email-masked]>, "Gaurav Yadav" <[email-masked]>
Cc: "hasan razakhan" <[email-masked]>, "Murtaza Kutiyanawala" <[email-masked]>, "Ahmed Zoher" <[email-masked]>
Sent: Thursday, December 1, 2022 8:57:32 PM
Subject: Re: Homebox UAE Dashboard - 30th November

He will be emailing you tomorrow. I spoke to him already.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Yahia Taha <[email-masked]>
Sent: 01 December 2022 8:56 PM
To: Gaurav Yadav <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Hasan Razakhan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: RE: Homebox UAE Dashboard - 30th November

Hi @Gaurav Yadav<mailto:[email-masked]> any dashboard for KSA please.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Thursday, December 1, 2022 5:29 PM
To: Gaurav Yadav <[email-masked]>; Ahmed Zoher <[email-masked]>
Cc: saurabh <[email-masked]>; Hasan Razakhan <[email-masked]>; Yahia Taha <[email-masked]>
Subject: RE: Homebox UAE Dashboard - 30th November

Thanks Gaurav for sharing the dashboard…

Looping @Ahmed Zoher<mailto:[email-masked]>

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Gaurav Yadav <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 1, 2022 6:18 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>
Subject: Homebox UAE Dashboard - 30th November

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi all,

Given below is the Homebox UAE dashboard for yesterday.

Homebox UAE

Emails

Date

Email Tickets

First response time (average)

30-Nov-22

38

00:32:58

Chats

Date

Assigned conversation

Resolved conversation

First Response time(average)

30-Nov-22

158

166

00:02:49

Chats category

Date

Customer Services

PreSales

30-Nov-22

97%

3%

Customer Services category

Date

Delivery Related

Product Complaint

Refunds and Cancelations

30-Nov-22

71%

18%

11%

Delivery Related Sub category

Date

Delayed Delivery (HH)

Delivery Status

Day of Delivery - Status

Missing items\parts

Wrong commitments

30-Nov-22

50%

25%

10%

10%

5%

Product Complaint Sub category

Date

Complaint within Warranty

30-Nov-22

100%

Refunds and Cancelations Sub category

Date

Refund for Other reason

Delay collection

30-Nov-22

67%

33%

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