Subject: Re: HB Data
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Fri, 2 Dec 2022 10:04:34 -0700 (MST)

HB KSA 
Tickets 			
Months 	Emails 	Facebook 	WA 
Aug 	205 	32 	6460 
Sep 	274 	49 	7839 
Oct 	325 	126 	7227 
Nov 	545 	385 	1407 
			
1st response time 	Emails 	Facebook 	WA 
Aug 	01:30:00 	02:03:30 	17:09:35 
Sep 	02:27:00 	05:55:15 	19:20:24 
Oct 	02:31:00 	02:13:26 	16:17:51 
Nov 	04:48:00 	06:19:06 	15:19:15 
			
Resolution time 	Emails 	Facebook 	WA 
Aug 	26:42:32 	31:32:05 	29:06:30 
Sep 	50:26:13 	48:11:36 	24:47:22 
Oct 	56:13:21 	49:57:37 	20:05:56 
Nov 	30:27:50 	16:21:39 	35:13:17 

HB UAE 
Tickets 				
Month 	Emails 	Facebook 	Tickets WA 	Instagram 
Aug 	560 	1000 	572 	9 
Sep 	557 	900 	612 	11 
Oct 	615 	1026 	694 	3 
Nov 	766 	1490 	765 	8 
Avg 1st Response time 				
Month 	Emails 	Facebook 	Tickets WA 	Instagram 
Aug 	01:23:00 	00:29:54 	05:59:41 	00:05:58 
Sep 	01:50:51 	01:15:00 	04:10:33 	15:53:45 
Oct 	02:20:11 	02:09:37 	05:21:23 	02:20:49 
Nov 	02:19:44 	04:10:06 	06:34:58 	01:27:22 
Avg Resolution time 				
Month 	Emails 	Facebook 	Tickets WA 	Instagram 
Aug 	57:39:48 	12:49:19 	111:22:02 	49:58:16 
Sep 	42:35:11 	13:51:44 	88:51:03 	207:16:37 
Oct 	36:15:56 	17:01:39 	80:06:29 	355:13:37 
Nov 	19:01:48 	22:15:42 	48:55:06 	82:52:43 

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Sent: Friday, December 2, 2022 10:22:43 PM 
Subject: HB Data 

HB UAE 
Tickets 				
Month 	Emails 	Facebook 	Tickets WA 	Instagram 
Aug 	560 	1000 	572 	9 
Sep 	557 	900 	612 	11 
Oct 	615 	1026 	694 	3 
Nov 	766 	1490 	765 	8 
Avg 1st Response time 				
Month 	Emails 	Facebook 	Tickets WA 	Instagram 
Aug 	01:23:00 	00:29:54 	05:59:41 	00:05:58 
Sep 	01:50:51 	01:15:00 	04:10:33 	15:53:45 
Oct 	02:20:11 	02:09:37 	05:21:23 	02:20:49 
Nov 	01:31:44 	04:10:06 	06:34:58 	01:27:22 
Avg Resolution time 				
Month 	Emails 	Facebook 	Tickets WA 	Instagram 
Aug 	57:39:48 	12:49:19 	111:22:02 	49:58:16 
Sep 	42:35:11 	13:51:44 	88:51:03 	207:16:37 
Oct 	36:15:56 	17:01:39 	80:06:29 	355:13:37 
Nov 	19:01:48 	22:15:42 	48:55:06 	82:52:43 

HB KSA 
Tickets 			
Months 	Emails 	Facebook 	WA 
Aug 	205 	32 	6460 
Sep 	274 	49 	7839 
Oct 	325 	126 	7227 
Nov 	545 	385 	1407 
			
1st response time 	Emails 	Facebook 	WA 
Aug 	01:30:00 	02:03:30 	17:09:35 
Sep 	02:27:00 	05:55:15 	19:20:24 
Oct 	02:31:00 	02:13:26 	16:17:51 
Nov 	01:41:00 	06:19:06 	15:19:15 
			
Resolution time 	Emails 	Facebook 	WA 
Aug 	26:42:32 	31:32:05 	29:06:30 
Sep 	50:26:13 	48:11:36 	24:47:22 
Oct 	56:13:21 	49:57:37 	20:05:56 
Nov 	30:27:50 	16:21:39 	35:13:17 

HB KSA 	Chats assinged 	Resolved Conversation 	Avg 1st response time 	No. of agents 
Aug'22 	12485 	12466 	2m 2s 	11 
Sep'22 	17526 	17396 	3m 18s 	11 
Oct'22 	15366 	15130 	2m12s 	12 
Nov'22 				11 

UAE 				
Date 	First Response Time 	Group Assignment Count 	Resolved Conversations 	Agents working 
Aug'22 	2m 17s 	6114 	6109 	10 
Sep'22 	2m 34s 	7027 	7026 	8 
Oct'22 	1m 43s 	7319 	7309 	10 
Nov'22 	1m15s 	4916 	4912 	12