Subject: Homebox UAE Dashboard
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Fri, 2 Dec 2022 06:54:19 -0700 (MST)

Hi Sir, 

Please check the below dashboard for Homebox UAE 

		Homebox UAE 					
							
Tickets 							
	Tickets 	First response time (average) 					
Emails 	30 	00:43:04 					
Whatsapp open 	30 	14:55:20 					
Whatsapp resolved 	80 						
Facebook 	37 	07:48:51 					
Instagram 	0 						
							
Chats 							
Date 	Assigned conversation 	Resolved conversation 	First Response time(average) 				
01-Dec-22 	125 	127 	00:02:38 				
							
Ageing Tickets 							
Tickets 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 
Emails 	22 	6 	1 	1 	0 	0 	30 
Facebook 	20 	0 	0 	0 	0 	0 	20 
WhatsApp 	47 	13 	12 	11 	1 	1 	85 
Grand total 	89 	19 	13 	12 	1 	1 	135 
							
WhatsApp chats category 							
Date 	Customer Services 	PreSales 	No Answer 				
01-Dec-22 	88% 	7% 	5% 				
							
Customer Services category 							
Date 	Delivery Related 	Product Complaint 	Refunds and Cancelations 	App and Website Issues 			
01-Dec-22 	75% 	7% 	16% 	1% 			
							
Delivery Related Sub category 							
Date 	Delivery Status 	Reschedule Delivery 	Delayed Delivery (HH) 	Day of Delivery - Status 	Missing items\parts 	Partial Delivery 	Delayed Delivery (Furniture) 
01-Dec-22 	58% 	19% 	11% 	4% 	4% 	3% 	1% 
							
Product Complaint Sub category 							
Date 	Complaint within Warranty 						
01-Dec-22 	100% 						
							
Refunds and Cancelations Sub category 							
Date 	Return Request Initiation 	Cancelation 	Refund for Other reason 				
01-Dec-22 	56% 	25% 	19% 				
							
App and Website Issues Sub category 							
Date 	Other App and Website Issues 						
01-Dec-22 	100%