Subject: Fw: Daily performance summary for LiveSalesman team for Dec 1st, 2022
From: Saurabh Dadu <[email-masked]>
To: Gaurav Yadav <[email-masked]>
Date: Fri, 2 Dec 2022 11:29:15 +0000

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: HB report <[email-masked]>
Sent: 02 December 2022 9:01 AM
To: Aniyam Developer <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Sameer Sadiq (LM-HB) <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for Dec 1st, 2022

[https://www.avmechat.in/epos/assets/images/logo.jpg]

Please find listed below the performance data for the LiveSalesman team for Dec 1st, 2022.

  *   Total tickets created :

Total tickets created   Groups
Agent Name      Facebook HB UAE Whatsapp open   Whatsapp resolved       HomeBox Instagram       Emails UAE      Grand Total
Aws Adra        0       1       4       0       3       8
Anslem Misquitta        0       0       0       0       3       3
Ali Adil        0       6       16      0       11      33
Waseem Ahemad . Khan    7       4       5       0       9       25
Hamdi Saleh     0       0       0       0       0       0
Khaled Sufian   0       0       0       0       0       0
Ali hazzaa      0       0       0       0       0       0
Alsharif ahmad  10      2       10      0       10      32
Jok Kuol        7       0       0       0       0       7
Husam Mostafa   0       10      21      0       0       31
Laith Almohamd  0       7       24      0       0       31
Hamza.abuazzam Nouri Abuazzam   0       0       0       0       0       0
Syed Ataullah   0       0       0       0       0       0
Marwa. almasree 0       0       0       0       1       1
Sabry Yousef    0       0       0       0       1       1
Wasim Ismaeel   0       0       0       0       0       0
Duaa ali        0       0       0       0       0       0
taher Mohammad  0       0       0       0       0       0
Abdallah Ahmed  0       0       0       0       0       0
Grand Total     24      30      80      0       38      172

  *   Whatsapp chat type:

HB Chat Type    Reason Category Sub Reason      Count of HB Chat Type
Customer Services       App and Website Issues  Other App and Website Issues    1
Delivery Related        Damage during delivery  1
Day of Delivery - Status        3
Delayed Delivery (Furniture)    3
Delayed Delivery (HH)   8
Delivery Status 54
Missing items\parts     4
Partial Delivery        2
Reschedule Delivery     15
Product Complaint       Complaint within Warranty       9
Refunds and Cancelations        Cancelation     9
Refund for Other reason 6
Refunds after Return    2
Return Request Initiation       12
Customer Services Total                 129
Live Sales      Pre-Sale        Help placing new order  1
Live Sales Total                        1
No Answer Total                 8
No Answer       No Answer       No Answer       8
PreSales        Other Enquiry   Offers  7
Payment Methods 1
Promo Code      1
Store Availability      3
Using Shukran Points    2
Policy Related  Delivery Cost   3
Delivery Time   1
Product Related Combo   2
Pricing 2
Product Specification   10
PreSales Total                  32
Grand Total                     170

  *   Total count of ageing for Facebook:

Facebook        Ageing
Agent Name      0-2 Days        3-4 Days        5-6 Days        7-10 Days       11-15 Days      15+ Days        Grand Total
Syed Ataullah   0       0       0       0       0       2       2
Waseem Ahemad . Khan    5       1       0       0       0       0       6
Jok Kuol        4       0       0       0       0       0       4
Alsharif ahmad  7       0       0       0       0       0       7
Grand Total     16      1       0       0       0       2       19

  *   Total count of ageing for Whatsapp:

Whatsapp        Ageing
Agent Name      0-2 Days        3-4 Days        5-6 Days        7-10 Days       11-15 Days      15+ Days        Grand Total
0       0       0       0       0       1       1
Ali Adil        6       1       2       1       0       0       10
Alsharif ahmad  10      1       4       1       0       1       17
Aws Adra        7       5       1       0       1       0       14
Laith Almohamd  9       2       2       2       0       0       15
Vikas Gautam    0       0       1       1       0       0       2
Waseem Ahemad . Khan    2       1       0       1       0       0       4
Husam Mostafa   14      1       0       1       0       0       16
Grand Total     48      11      10      7       1       2       79

  *   Total count of ageing for Emails UAE:

Emails UAE      Ageing
Agent Name      0-2 Days        3-4 Days        5-6 Days        7-10 Days       11-15 Days      15+ Days        Grand Total
Anslem Misquitta        13      1       0       3       1       0       18
Waseem Ahemad . Khan    4       1       0       1       0       0       6
Alsharif ahmad  3       2       0       2       0       0       7
Aws Adra        1       0       0       0       1       0       2
Ali Adil        13      4       0       1       0       0       18
Malek Hosan     1       0       0       0       0       0       1
Sabry Yousef    1       0       0       0       0       0       1
Grand Total     36      8       0       7       2       0       53

Please feel free to reach out for any further clarifications.