Subject: Homebox UAE Dashboard
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Date: Fri, 2 Dec 2022 00:38:51 -0700 (MST)

Hi sir, 

Please check the dashboard for UAE. 

		Homebox UAE 		
					
Emails 					
Date 	Email Tickets 	First response time (average) 			
01-Dec-22 	30 	00:43:04 			
					
Chats 					
Date 	Assigned conversation 	Resolved conversation 	First Response time(average) 		
01-Dec-22 	125 	127 	00:02:38 		

Chats category 					
Date 	Customer Services 	PreSales 			
01-Dec-22 	97% 	3% 			
					
Customer Services category 					
Date 	Delivery Related 	Product Complaint 	Refunds and Cancelations 		
01-Dec-22 	69% 	24% 	7% 		
					
Delivery Related Sub category 					
Date 	Delivery Status 	Delayed Delivery (HH) 	Missing items\parts 	Delayed Delivery (Furniture) 	Partial Delivery 
01-Dec-22 	40% 	40% 	10% 	5% 	5% 
					
Product Complaint Sub category 					
Date 	Complaint within Warranty 				
01-Dec-22 	100% 				
					
Refunds and Cancelations Sub category 					
Date 	Refund for Other reason 				
01-Dec-22 	100%